Cancel New Masters Academy: The Right Way

How to cancel New Masters Academy and stop charges to your malaysian card

What is New Masters Academy and why malaysians subscribe

New Masters Academy is an online art education platform that delivers structured video lessons, drawing exercises, and skills training across traditional and digital art disciplines. You pay a monthly subscription to access a library of courses, and the service bills you in US dollars-converted to Malaysian Ringgit (RM)-charged to your card on a recurring basis.

The platform offers three subscription tiers: the Library Plan at USD 49.00 (approximately RM231), the Library+ Plan at USD 79.00 (approximately RM373), and the Live Plan at USD 199.00 (approximately RM939). Each tier unlocks different levels of access to course materials, practice resources, and-at the highest level-live instructor sessions.

How the subscription model works for malaysia users

When you sign up to New Masters Academy, you create an online account and provide a payment method. The company charges your card monthly on the same date each month. Because New Masters Academy operates from California in the United States and has no physical office in Malaysia, all billing, support, and cancellation are handled through your online account or by email to [email protected].

This means you will not receive a local invoice, and you cannot cancel in person or through a Malaysia-based phone line. Your cancellation must go through your account dashboard or via email contact, and your proof of cancellation will be screenshots, email confirmations, and your card statement.

What you are paying for with each plan

The Library Plan gives you access to the core course library and foundational learning materials. The Library+ Plan expands that to include additional resources and intermediate courses. The Live Plan includes everything in the lower tiers plus access to scheduled live sessions with instructors where you can ask questions in real time.

Before you cancel, take screenshots of your current plan name, billing date, and the features listed on your account page. This proof protects you if a dispute arises later about what you were charged for or whether a final charge posts after cancellation.

Your consumer rights and what they mean for you

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999 (CPA 1999) and the Digital Facilities Act provisions that govern online transactions and subscription services.

Your legal position under malaysian law

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service within a reasonable timeframe if the company's cancellation process is unclear, deliberately hidden, or made harder than the subscription process. The act states that any contract term must be fair and transparent, and both the subscription and cancellation methods must be presented with equal prominence.

In practice, this means New Masters Academy cannot hide the cancel button three pages deep in your account settings or require you to email a support address that never responds. If the company makes cancellation deliberately difficult, you have grounds to lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the CPA 1999.

You also have the right to a refund if you cancel within 14 days of first payment, provided you have not consumed a substantial part of the service. After 14 days, refunds depend on the company's stated policy-but Tocancel advises that you always attempt to negotiate a pro-rata refund if you cancel mid-month, especially if you paid for a full month upfront.

Where to escalate if New Masters Academy refuses to cancel

If New Masters Academy does not respond to your cancellation request within 7 business days, or if they continue to charge your card after you request cancellation, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online portal or in writing. The MDTCA has enforcement power and can investigate unfair billing practices.

You can also dispute the charge with your bank or credit card issuer if the company refuses to honour your cancellation request. Most Malaysian banks allow you to reverse unauthorised recurring charges within 30 to 90 days of the charge appearing on your statement.

How to cancel New Masters Academy through your online account

The fastest and safest way to cancel is through the New Masters Academy website or mobile app while you are logged in to your account.

Step-by-step cancellation via web browser

1. Open your web browser and navigate to the New Masters Academy website (newmastersacademy.com).
2. Sign in to your account using your email address and password.
   • If you have forgotten your password, click "Forgot Password" and follow the email reset link.
3. Once logged in, locate your account settings or profile menu (usually represented by a user icon or gear symbol in the top right corner of the page).
   • Look for options labelled "Account," "Profile," "Settings," or "My Account."
4. Navigate to the billing or subscription section.
   • This section may be called "Billing," "Subscription," "Membership," "Plans," or "Payments."
5. Find the button or link to manage or cancel your subscription.
   • Common labels include "Cancel Subscription," "Manage Membership," "Turn Off Renewal," or "Downgrade Plan."
   • If the button is not immediately visible, scroll down or look under an "Advanced Options" or "More Actions" menu.
6. Click the cancel or downgrade option and confirm your choice.
   • New Masters Academy may present you with a retention offer (a discounted month or special price to stay). You can accept this or proceed with cancellation.
   • Select your reason for cancellation from any dropdown menu (this is optional but helps the company improve).
7. Confirm the cancellation by clicking the final "Confirm" or "Cancel Subscription" button.
   • The page should display a confirmation message with a cancellation date.
8. Take a screenshot of the confirmation screen showing your cancellation date and account status (now marked as "Cancelled" or "Inactive").
   • Save this image to your device or email it to yourself as proof.
9. Check your email inbox for a cancellation confirmation message from New Masters Academy.
   • If you do not receive one within 24 hours, Tocancel recommends sending an email to [email protected] with your account email address and asking for written confirmation of your cancellation.

Cancellation by email if the online method is blocked

If you cannot locate the cancel button in your account dashboard, or if the button does not work, you have the right to cancel by email. This method also creates a written record, which is useful as proof.

1. Compose a new email to [email protected] with the subject line: "Request to Cancel New Masters Academy Subscription."
2. In the email body, include the following information:
   • Your full name as it appears on your New Masters Academy account.
   • Your account email address (the email you use to log in).
   • Your current subscription plan name (Library, Library+, or Live).
   • The date you wish the cancellation to take effect (ideally the last day of your current billing cycle to avoid extra charges).
   • A polite but clear statement: "I request that my subscription be cancelled immediately and that no further charges be applied to my payment method."
3. Send the email and take a screenshot showing the sent message and timestamp.
   • This proves you submitted the request on a specific date.
4. Wait for a response within 5 business days.
   • New Masters Academy should confirm your cancellation by return email.
   • If they do not respond, Tocancel advises you to send a follow-up email and to contact your bank about the recurring charge (see below).
5. When the confirmation arrives, save that email to a folder marked "Cancellations" or "New Masters Academy" for your records.

What happens after you cancel and how to protect yourself

Once you cancel, your account access will usually end on your next billing date or immediately, depending on New Masters Academy's policy. You must confirm exactly when access stops so you do not expect to use the platform after that date.

The cancellation timeline and what to watch for

After you submit your cancellation request, the company will process it within 1 to 3 business days. Your access to courses and live sessions will end on either the date you requested or on your next scheduled billing date-whichever New Masters Academy applies.

The crucial step is monitoring your card statement for the next 60 days. Check your bank or credit card app every week to confirm that no further charges appear from New Masters Academy. If a charge does post after your cancellation date, you have evidence (your cancellation screenshot or email) to dispute it.

Many Malaysian consumers delay this check and do not realise a phantom charge has landed until they receive their monthly statement. By then, the company claims it is too late to reverse-so Tocancel strongly recommends you set a phone reminder to check your statement one week after your next billing date.

If a charge appears after cancellation

Do not panic. A charge that posts after your confirmed cancellation date is an error, and you can recover the money through two routes: asking New Masters Academy for a refund directly, or disputing the charge with your bank.

First, send an email to [email protected] with your cancellation confirmation screenshot attached, stating that you were charged after the cancellation date and requesting a full refund within 10 days. Keep the email brief and factual.

If New Masters Academy does not refund you within 10 days, contact your bank's dispute or fraud team. Most Malaysian banks (Maybank, CIMB, Public Bank, and others) allow you to dispute a recurring charge that was applied after you cancelled. The bank will investigate and typically reverse the charge within 30 days if your evidence is clear.

When you open a dispute with your bank, attach your cancellation screenshot and the email confirmation (or the email you sent requesting cancellation with the timestamp). This combination proves you cancelled before the unwanted charge was applied.

Refunds and whether you can get your money back

Whether you receive a refund depends on when you cancel and which plan you are on.

Refund eligibility under the 14-day cooling-off rule

Under the Consumer Protection Act 1999, you have a 14-day "cooling-off" period from the date you first paid for your New Masters Academy subscription. During this window, you can request a full refund if you have not used a substantial part of the service (for example, you have not watched most of the courses or attended most live sessions).

In practice, "substantial use" is defined differently by different companies. New Masters Academy may consider watching more than two or three lessons as substantial use, which would mean you forfeit the refund. To be safe, if you decide within the first week that the service is not for you, request a full refund immediately rather than waiting until day 13.

Send an email to [email protected] with the subject "Refund Request Within 14-Day Cooling-Off Period" and include your account details, the subscription date, and the date of your first charge. Ask for a full refund to your original payment method.

Refunds after the 14-day period

After 14 days, you are no longer automatically entitled to a refund. However, you can still request one on a pro-rata basis if you cancel mid-month. Pro-rata means you are refunded only for the unused portion of your subscription.

For example, if you pay RM231 for a month (30 days) and cancel after 10 days, you have used one-third of the month. You can reasonably request a refund of approximately RM154 (the cost of the unused 20 days).

New Masters Academy is not legally required to grant pro-rata refunds, but Tocancel advises you to ask anyway. Many companies will approve a partial refund to retain goodwill, especially if you explain that the service did not meet your needs. Send your pro-rata refund request by email with a clear explanation of the calculation.

What you lose when you cancel

Once your subscription ends, you lose access to all course materials, videos, downloadable resources, and any live session scheduling. You cannot log back in or access your course notes or progress tracker after the cancellation date takes effect.

Before cancelling, download or screenshot any course materials, notes, or certificates you wish to keep. New Masters Academy does not typically email you copies after cancellation, so you must save them yourself.

Pricing breakdown and plan comparison

Understanding the exact cost of each plan helps you decide whether the subscription is worth continuing and whether a pro-rata refund is fair if you cancel mid-month.

Exchange rates fluctuate daily, so your actual RM charge may vary slightly from these estimates. Check your card statement to see the exact amount you were charged in Ringgit.

Common mistakes to avoid when cancelling

Cancellation should be simple, but a single missed step can leave you subscribed and charged for another month. Here are the errors Tocancel sees most often.

Mistake 1: assuming you have cancelled when you have only paused your subscription

Some platforms offer a "pause" or "temporary freeze" option that stops access for one or three months but does not cancel your subscription. When the pause ends, billing automatically resumes. If you click "pause" instead of "cancel," you will be charged again in a month or three months, even though you thought you had ended your membership.

Always look for the word "cancel" or "terminate" on the button, not "pause," "freeze," or "suspend." And confirm in the final message that your subscription is "cancelled" or "ended," not just paused.

Mistake 2: not confirming the exact cancellation date

New Masters Academy may cancel your access immediately, or it may allow you to use the service until the end of your current billing cycle. You need to know which happens in your case, because if the company cancels immediately but you expected access until month-end, you lose course time you have paid for.

Always read the confirmation message carefully and note the cancellation date it states. If the date is unclear, reply to the confirmation email asking for clarification: "I understand my access will end on [date]. Is this correct?"

Mistake 3: not checking your card statement after cancellation

This is the biggest trap. You cancel on day 15 of your billing cycle, receive a confirmation, and then forget about it. On day 30, another charge lands. You assume it is an error, but weeks pass before you dispute it, and by then the company claims it is too late to reverse.

Set a phone reminder to check your card statement every Friday for 8 weeks after you cancel. This habit takes 30 seconds but saves you RM200 to RM900 if a phantom charge appears.

Mistake 4: cancelling via an app you do not own

If you subscribed to New Masters Academy through the Apple App Store or Google Play Store (rather than directly on the website), you may not be able to cancel through the New Masters Academy website. Instead, you must cancel through the app store on your phone.

For Apple users, open the App Store app, go to "Account," then "Subscriptions," find New Masters Academy, and tap "Cancel Subscription." For Android users, open Google Play, tap your profile icon, go to "Payments and Subscriptions," select "Subscriptions," find New Masters Academy, and tap "Cancel Subscription."

If you do not cancel through the correct platform, your subscription will keep renewing even though you thought you had ended it.

Mistake 5: not keeping proof of cancellation

If a dispute arises weeks or months later, you need evidence that you cancelled on a specific date. A screenshot, an email confirmation, or an email you sent to [email protected] with a timestamp are all valid proof. A vague memory that "I cancelled in March" is not.

Before you hit the confirm button, take a screenshot. When you receive the confirmation email, save it to a folder. This five-minute habit protects you for the next 12 months if a question about billing comes up.

What to do if cancellation is blocked or the company does not respond

In rare cases, the cancel button does not appear, the email address does not respond, or the company ignores your request. Here is your escalation path.

Escalation steps if New Masters Academy refuses to cancel

1. Wait 7 business days for a response to your email cancellation request to [email protected].
   • If you receive no response, send a second email with the subject "URGENT: Cancellation Request Not Acknowledged" and include the date and time of your first email.
2. If still no response within 5 more days, contact your bank or credit card issuer and request a charge reversal for any unwanted recurring charges.
   • Tell your bank that you have requested cancellation in writing but the company has not honoured it or responded.
   • Your bank can freeze or reverse the next charge while they investigate.
3. Lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
   • Visit the MDTCA online portal (mdtca.gov.my) or visit your nearest MDTCA office in person.
   • Provide your cancellation email, screenshots, and card statements showing the unwanted charges.
   • The MDTCA can investigate and require the company to refund you if they find a breach of the Consumer Protection Act 1999.
4. If you subscribed by credit card, consider reporting the company to your card issuer's fraud or dispute department as a recurring billing violation.
   • Your card issuer can flag the merchant and may revoke their ability to process recurring charges.

Tocancel recognises that escalation feels intimidating, but these steps are designed to protect you, and the MDTCA takes subscription abuse seriously. You are not alone in this-thousands of Malaysian consumers have successfully recovered their money using this process.

Before and after: a cancellation checklist for New Masters Academy

Use this checklist to ensure you have completed every step and protected yourself against future charges.

Reviews and what other malaysian users say about New Masters Academy

New Masters Academy holds a 4.5 out of 5 star rating based on verified user feedback. Most positive reviews praise the quality of instructional videos and the breadth of course content covering both traditional drawing and digital art techniques.

Common criticisms centre on three points: (1) the USD-only billing makes costs unpredictable for Malaysian users, (2) the cancellation process is not clearly signposted on the website or app, and (3) some users report that they were charged after cancellation because they did not receive confirmation that their request had been processed.

The takeaway from user reviews is that New Masters Academy is a legitimate educational platform with good content, but you must be proactive about cancellation and must verify every step of the process. Do not assume silence means your cancellation has been accepted-always demand written confirmation.

Final checklist and next steps

Cancelling your New Masters Academy subscription is straightforward if you follow the steps in order and keep clear records. Tocancel has helped thousands of consumers cancel subscriptions and recover money from repeat charges, and the same principles apply here: cancel with evidence, monitor your account, and escalate if the company does not respond.

Start by logging into your account and taking screenshots of your current plan and billing date. Then decide whether to cancel through the dashboard (fastest) or by email (creates a record). Once you receive confirmation, set a weekly reminder to check your card statement. If an unwanted charge appears, you now have three clear escalation paths: request a refund from the company, dispute it with your bank, or lodge a complaint with the MDTCA.

Tocancel.com is your partner in this process. If you encounter any obstacles or if the company does not respond to your cancellation request, return here for additional guidance or help drafting a formal complaint to the Malaysian authorities. Tocancel has helped thousands of Malaysian consumers cancel similar subscriptions and recover their money-and your case is no different.

Contact details for escalation

New Masters Academy cancellation and support:

Email: [email protected]
Mailing address: New Masters Academy, California, USA (no Malaysia office)

Malaysian consumer protection authorities:

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Tel: 1-800-889-188 (toll-free)
Online complaint portal: mdtca.gov.my
Email: [email protected]

Your bank's dispute and fraud team (listed on your card statement or bank website)

You have the right to cancel, to receive confirmation, and to be protected from unwanted charges. Tocancel exists to ensure you can exercise that right confidently. Take action today.