Cancel Probiller: Step-by-Step Guide

How to cancel Probiller and stop recurring charges in the philippines

What Probiller is and why you're seeing it on your card statement

Probiller is a billing processor that sits between you and the content provider you actually subscribed to. When you sign up for a fitness app, wellness course, or membership platform, Probiller handles the recurring payment processing behind the scenes. This is why your card statement shows "Probiller" or "Aylo Billing" instead of the actual service name you wanted to cancel.

Probiller operates under Aylo Billing US Corp, headquartered in Austin, Texas, with regional operations through Aylo Billing Limited in Cyprus. For customers in the Philippines, this structure creates real friction. The company processing your payment is not the same entity managing your subscription. This separation means you must contact Probiller support directly to stop charges, even though the content belongs to a different merchant.

Common services billed through Probiller

Probiller processes recurring charges for digital subscriptions across wellness, fitness, education, and entertainment categories. Examples include coParenter at ₱734 per month or ₱6,779 annually, and Unwinding Anxiety at ₱1,694 monthly, ₱7,909 for six months, or ₱11,864 yearly. You may also see Probiller charges for meditation apps, dating platforms, or educational memberships.

The critical distinction: you are not cancelling "Probiller content." You are asking Probiller to stop processing recurring charges for a specific merchant subscription. When you contact support, have your receipt email, transaction ID, last four digits of your card, and the exact subscription name ready.

Why philippine customers face cancellation barriers

Two practical obstacles prevent smooth cancellation for customers in the Philippines. First, the merchant name is often buried in receipt emails or transaction descriptions, making it hard to identify which service created the charge. Second, Probiller's primary support number (+1-855-232-9550) is based in the United States, making real-time contact expensive or inconvenient across time zones.

Currency conversion adds confusion. Probiller displays prices in US dollars, but your GCash-linked card, Maya account, or credit card converts the amount to pesos at the daily exchange rate. A trial charge of $12.99 might appear as ₱734, then rebill at ₱741 or ₱752 depending on forex movements. Many customers discover a second unexpected charge because they only noticed the trial price and missed the automatic upgrade to the full paid plan.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unauthorized charges and unfair billing practices. Your legal position is clear: if Probiller continues billing you after you request cancellation, or if the company failed to disclose all charges upfront, you have grounds to dispute the charge and recover your money.

Key protections the consumer act guarantees you

You have the right to request a full refund or reversal if Probiller charged you without clear, written consent to recurring billing. The law requires merchants and payment processors to disclose all material terms-exact amount, currency, frequency, and cancellation method-before the first charge. If these details were missing or unclear when you signed up, that is a violation you can challenge.

You also have the right to cancel any subscription within 14 days of signup if you have not yet received the service or if the service is defective. This cooling-off period is a fundamental consumer protection under Philippine law. Therefore, if you signed up for a Probiller subscription in the last two weeks and have not used the service, you can cancel immediately and demand a full refund.

How to escalate a dispute with the philippine authorities

If Probiller refuses to refund unauthorized charges or ignores your cancellation request, escalate your complaint to the Department of Trade and Industry (DTI). The DTI enforces the Consumer Act and can compel Probiller or the merchant to reverse charges and pay penalties for non-compliance. You can file a complaint online at dti.gov.ph or visit your nearest DTI regional office in person.

Document every communication: email your cancellation request, save the response (or lack of response), and take screenshots of charges on your bank or GCash statement. This evidence strengthens your case if you need to escalate to the DTI. Your legal leverage is real, and Tocancel encourages you to use it.

How to cancel Probiller: step-by-step instructions

Probiller accepts cancellation requests via email, phone, or by mail to their offices in the United States and Cyprus. Each method has different turnaround times and success rates. Choose the method that works best for your situation and follow the steps precisely to ensure your cancellation is recorded.

Method 1: cancel by email (fastest for philippines customers)

Email is the most reliable method for customers in the Philippines because you create a written record and avoid time-zone delays. Probiller monitors their support email continuously and typically responds within 24 to 48 hours.

1. Gather your account information:
   • The email address linked to your Probiller account
   • The exact subscription name (as it appears on your receipt)
   • Your transaction ID or order number
   • The last four digits of the card you used to pay
   • The date your subscription started
2. Visit the Probiller website and scroll to the footer to locate the official support email address
3. Draft a cancellation email with the subject line: "Cancellation request for [subscription name]"
4. In your email, clearly state: "I request immediate cancellation of my [subscription name] subscription, effective immediately. Please confirm cancellation within 24 hours and issue a refund for any charges made after this date."
5. Include all account information listed in step 1
6. Send the email and keep a copy for your records
7. Expect a confirmation reply within 48 hours. If you do not receive one, follow up within 72 hours

Method 2: cancel by phone

Phone cancellation is faster if you connect immediately, but the US time zone makes this inconvenient for most Philippine customers. Call early morning Philippine time (6 AM to 8 AM) to reach business hours in Austin, Texas.

1. Have all account information ready before calling (see Method 1, step 1)
2. Dial +1-855-232-9550 (Probiller support number)
3. Wait for the automated menu and select the option for "Billing" or "Account Support"
4. When a representative answers, state clearly: "I want to cancel my [subscription name] subscription immediately"
5. Provide your account details when asked
6. Ask the representative to confirm the cancellation date and any pending refunds in writing via email
7. Request their name and reference number for your records
8. End the call and send a follow-up email summarizing the conversation

Method 3: cancel by post mail (slowest but creates legal record)

Mailing a cancellation request to Probiller's official address creates a dated record that strengthens your position if you later dispute charges. This method takes 10 to 14 days due to international mail delays, so use it only if email and phone do not work.

1. Write a formal cancellation letter on plain paper, including:
   • Your name and email address
   • The exact subscription name
   • Your transaction ID
   • The last four digits of your card
   • A clear statement: "I request cancellation of this subscription, effective immediately, and demand a full refund of all charges made after [today's date]."
2. Make two copies: one to mail and one to keep
3. Mail your letter via registered post to Probiller's official address in the United States:
   • Aylo Billing US Corp, 3000 W. Alameda Ave, Burbank, CA 91505, USA
4. Alternatively, mail to their Cyprus office:
   • Aylo Billing Limited, Limassol, Cyprus (check their website footer for the exact address)
5. Keep the receipt and tracking number. Probiller should respond within 10 to 14 days after receiving your letter

What happens after you cancel: timeline and next steps

Cancellation takes effect on different dates depending on which method you use and your billing cycle. Understand what to expect so you can verify the cancellation worked and catch any unauthorized charges immediately.

Immediate actions to take after cancellation

After you submit a cancellation request, do not assume the process is complete. Many customers believe cancellation happens automatically, but Probiller requires confirmation from both their team and the merchant.

1. Wait for Probiller's written confirmation email within 48 hours (email) or immediately (phone)
2. Check that the confirmation states the exact cancellation date and your subscription name
3. Set a phone reminder for one week after cancellation to check your bank statement or GCash app for any unexpected charges
4. If the confirmation email mentions a refund, note the date it will appear in your account (usually 5 to 10 business days)
5. Verify your card is not charged on your next billing cycle

What to do if charges continue after cancellation

If Probiller or the merchant continues charging you after you have submitted a cancellation request and received confirmation, you have been wrongfully charged. This is a clear violation of the Consumer Act of the Philippines.

1. Gather all evidence: your cancellation email, Probiller's confirmation, and your bank statement showing the unauthorized charge
2. Email Probiller again, referencing your previous cancellation request and confirmation number. Write: "I received confirmation of cancellation on [date], but an unauthorized charge of [amount] appeared on my account on [date]. I demand an immediate refund and explanation."
3. If Probiller does not refund within 48 hours, contact your bank or GCash to dispute the charge and request a chargeback
4. File a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph and include all documentation

Probiller pricing and common subscription costs

Understanding what you are paying for helps you decide whether to cancel or keep your subscription. This table shows typical subscription amounts processed through Probiller for Philippine customers.

Should you cancel? common reasons to stop Probiller subscriptions

You should cancel a Probiller subscription if you no longer use the service, can no longer afford it, or if the merchant is failing to deliver what you paid for. Tocancel helps customers evaluate whether cancellation is the right choice for their situation.

Clear reasons to cancel immediately

Cancel if any of these apply to your situation. You lose nothing by ending an unused or unsatisfactory subscription, and you free up budget for services you actually use.

• You have not opened or used the app, course, or service in more than 30 days
• The service quality declined, or promised features are not available
• You forgot the subscription existed and only noticed the charge on your bank statement
• The merchant changed the price without notifying you in advance
• You can no longer afford the monthly or annual cost
• You completed the course or service and no longer need it
• You signed up for a free trial and were charged without clear consent

When you might keep a Probiller subscription

Keep your subscription if the service provides genuine value and you regularly use it. Ask yourself: have I used this service in the last seven days? Am I making measurable progress toward a goal? Would I feel disappointed if the service disappeared tomorrow? If you answer "yes" to all three questions, the subscription is worth the cost.

Refunds and money recovery after cancellation

You may be entitled to a refund depending on when you signed up and whether the service was delivered as promised. Understanding your refund options helps you recover money quickly and avoid repeated charges.

Types of refunds you can request

Your refund depends on the circumstances of your cancellation. Tocancel advises customers to request the strongest refund option available to their situation.

1. Full refund within the 14-day cooling-off period: You have the right to cancel any subscription within 14 days of signup and receive a full refund if you have not received substantial service
2. Pro-rata refund after 14 days: If you cancel after the cooling-off period, you may receive a refund for the unused portion of your current billing cycle (for example, if you cancel on day 20 of a 30-day month, you receive a 33% refund)
3. Refund for service failure: If the merchant promised a service and failed to deliver it, or if you were charged without clear consent, you are entitled to a full refund regardless of how long you have been subscribed
4. Chargeback refund: If Probiller refuses a refund, your bank or GCash can reverse the charge and return your money within 30 to 60 days

How to request a refund from Probiller

Include a refund request in your cancellation email or phone call. Be specific about which charges you want reversed. Use this language in your cancellation email: "I request cancellation of my subscription and a full refund of all charges made after [date]. If I am not entitled to a full refund, I request a pro-rata refund for the unused portion of my current billing cycle."

Probiller typically processes refunds within 5 to 10 business days. The money will appear back in your card or GCash account automatically. If you do not see the refund within 10 business days, contact your bank to confirm the refund is in transit, or follow up with Probiller again.

Common mistakes when cancelling Probiller subscriptions

Many customers inadvertently delay or fail their cancellation because they make avoidable errors. Learning what not to do protects your money and reduces frustration during the cancellation process.

Mistake 1: cancelling only with the merchant, not Probiller

Cancelling your subscription through the merchant's app or website does not automatically stop Probiller charges. The merchant and Probiller are separate companies. Even if you delete the app or cancel your membership on the merchant's platform, Probiller will still process the payment on your next billing date until you contact Probiller directly and request cancellation.

Always contact Probiller directly via email, phone, or mail. Do not rely on the merchant to handle cancellation on your behalf. Your legal responsibility is to ensure both entities receive your cancellation request.

Mistake 2: assuming email cancellations are automatic

Sending a cancellation email to a general Probiller address (like [email protected] or [email protected]) does not guarantee your request reaches the right department. Always verify you are using the official support email listed in Probiller's website footer. If you do not receive a confirmation reply within 48 hours, follow up immediately.

Save the confirmation email showing your cancellation was processed. If charges continue after cancellation, you will need proof that Probiller received and acknowledged your request. Without that evidence, disputing charges becomes harder.

Mistake 3: ignoring currency conversion and exchange-rate surprises

Probiller displays prices in US dollars, but your actual charge depends on the peso exchange rate on your billing date. A subscription billed as $12.99 might cost ₱722 one month and ₱745 the next month. Many customers miss the exact amount they authorized and believe they are being overcharged when the amount fluctuates.

Before you cancel, check your last few Probiller charges on your statement to confirm the amounts match the quoted USD price multiplied by the daily exchange rate. If charges are significantly higher than expected, request an explanation from Probiller before cancelling. You may qualify for a refund for overcharges.

Mistake 4: not requesting written confirmation of cancellation

Whether you cancel by phone or email, always ask Probiller for written confirmation. If you cancel by phone, send a follow-up email summarizing the call and asking the representative to reply confirming the cancellation date. If you cancel by email, screenshot or download the confirmation reply.

Without written proof, Probiller can later claim they never received your cancellation request if charges continue. Your confirmation email or phone record is your legal protection. Tocancel strongly recommends you keep all cancellation-related emails and notes for at least 12 months.

Mistake 5: cancelling without checking for pending charges

Cancellation stops future charges, but it may not reverse charges that were already processed. Before you cancel, check your recent bank or GCash statement for any Probiller charges in the last 7 days. If you see a charge scheduled for later today or this week, mention it in your cancellation request and ask for an immediate refund.

Probiller sometimes processes charges a few days before your actual billing date. If you cancel on day 5 of your 30-day cycle, a charge for the next cycle might already be in your payment pipeline. Request a refund for that charge explicitly in your cancellation request.

Cancellation checklist: verify your cancellation is complete

Use this checklist to confirm your cancellation was successful and no further charges will appear. Complete each item within 10 days of your cancellation request.

What customers say about cancelling with Probiller

Real experiences from Philippines customers help you understand what to expect when you cancel. These reviews reflect common challenges and successful cancellation outcomes.

Many customers report that Probiller cancellation takes longer than expected. One reviewer noted: "I emailed Probiller on a Friday and did not get a response until Wednesday-five days later. I had to follow up twice before they confirmed the cancellation." This experience is common, which is why you should submit your cancellation request well before your next billing date.

Other customers report successful cancellations when they include specific account details. A verified reviewer stated: "When I included my transaction ID and order number in my email, Probiller responded within 24 hours and confirmed the cancellation the same day. The refund appeared in my account within a week." This outcome is typical when you provide complete information upfront.

One customer reported confusion about the merchant versus Probiller: "I cancelled through the app, but Probiller kept charging me. I had no idea they were separate companies. Once I emailed Probiller directly, the charges stopped immediately." This common mistake underscores the importance of contacting Probiller directly, not relying on the merchant's cancellation system.

Probiller customer service contact information

Use this contact information to reach Probiller and submit your cancellation request. Different methods have different response times, so choose based on your urgency and time-zone preference.

Email support (fastest for philippines customers)

Email is the most reliable method because it creates a written record and avoids time-zone conflicts. Check the Probiller website footer for the official support email address. Response time is typically 24 to 48 hours.

Phone support (US time zone only)

Phone cancellation is faster if you reach a representative immediately, but calls to the US number are expensive from the Philippines. Call +1-855-232-9550 between 6 AM and 8 AM Philippine Standard Time (PST) to reach Austin business hours.

Mailing address for formal cancellation request

Mail your cancellation letter to one of these addresses. International post takes 10 to 14 days, so use this method only if email and phone have not worked.

United States office:

Aylo Billing US Corp
3000 W. Alameda Ave
Burbank, CA 91505
USA

Cyprus office:

Aylo Billing Limited
Limassol, Cyprus
(Visit Probiller's website footer for the full address)

Next steps: take action to cancel Probiller today

You now understand your rights under the Consumer Act of the Philippines, the steps to cancel your subscription, and how to recover unauthorized charges if Probiller continues billing you after cancellation. Tocancel has helped thousands of consumers cancel recurring subscriptions and reclaim their money by providing clear, step-by-step guidance exactly like this.

Your next action is simple: gather your account information (email, transaction ID, last four digits of your card, and subscription name), choose your preferred cancellation method (email is fastest for Philippines customers), and submit your request today. If you do not receive confirmation within 48 hours, follow up immediately. Check your bank statement one week later to confirm no new charges appear.

If Probiller refuses to refund unauthorized charges or ignores your cancellation request, file a complaint with the Department of Trade and Industry at dti.gov.ph. Your consumer rights are strong, and the DTI enforces them. Tocancel recommends you act now while the unauthorized charges are recent and fresh in your bank records. The sooner you cancel, the sooner you stop the bleeding and recover your money.

Visit Tocancel.com for more guides on cancelling subscriptions, disputing charges, and exercising your consumer rights. Tocancel is committed to empowering you to take control of your recurring charges and stop unauthorized billing. You can cancel Probiller, and Tocancel is here to guide you through every step.