Cancel ProBiller: The Right Way

How to cancel ProBiller and stop unwanted charges from your subscription

Why ProBiller appears on your card and when you should cancel

ProBiller is a payment processor and billing intermediary that handles recurring charges for third-party merchants. When you see "ProBiller" on your credit card statement, it means a merchant partner - perhaps an entertainment platform, software service, VPN provider, or subscription box - is using ProBiller to process their recurring payments on your behalf. ProBiller is the technical middleman between you and the actual service you subscribed to, not the merchant itself.

Understanding this billing relationship is essential: canceling your subscription with ProBiller requires you to contact ProBiller directly or dispute the charge through your bank. Many customers mistakenly believe they canceled with the merchant only to discover that ProBiller continues charging them weeks later. The good news is that you have strong federal protections and multiple cancellation methods available to you.

How ProBiller's billing system works

Your payment flows through ProBiller's system, which then remits funds to the actual merchant. This means ProBiller handles your customer service requests, processes refunds, and manages cancellations on behalf of the merchant. You interact with ProBiller's support team, not the underlying vendor. Your cancellation request goes to ProBiller, and ProBiller communicates the cancellation to the merchant on your behalf.

Why recurring charges keep appearing on your account

Unwanted charges recur because the merchant partner set up automatic renewal through ProBiller's system. If you did not explicitly cancel before the renewal date, ProBiller processes another charge automatically. Many customers report discovering repeated charges weeks after they believed they had canceled - often because the cancellation request was lost, never submitted, or processed too late to stop the next billing cycle.

Your legal rights and federal protections against ProBiller

You have powerful federal protections that require ProBiller to honor your cancellation request immediately and stop charging you.

The restore online shoppers confidence act (ROSCA) protects you

Under the Federal Trade Commission Act and the Restore Online Shoppers Confidence Act (ROSCA), ProBiller and its merchant partners must make cancellation easy and process your request without unreasonable delay. ROSCA explicitly forbids billing you after you have requested cancellation. If ProBiller continues charging you after you have submitted a cancellation request, you have clear legal grounds to dispute the charge with your bank. The Federal Trade Commission (FTC) enforces ROSCA, and you can file a complaint with the FTC if ProBiller refuses to comply.

Your legal position: You have the right to cancel at any time, and ProBiller must stop charging you within one billing cycle of your cancellation request. This is federal law, not a courtesy.

Chargeback and dispute rights through your bank

If ProBiller refuses to refund an unwanted charge or ignores your cancellation request, you can file a chargeback dispute directly with your credit card company or bank. You do not need ProBiller's permission or approval. Most banks reverse charges when you demonstrate that you requested cancellation and ProBiller ignored your request. This is often the fastest recovery path if ProBiller's customer service is unresponsive.

Methods to cancel ProBiller and stop charges

ProBiller offers multiple cancellation channels; your success depends on choosing the fastest method and documenting your request.

Phone cancellation (fastest and most reliable)

Calling ProBiller directly is often the quickest way to cancel. A ProBiller representative can verify your account, process the cancellation immediately, and give you a confirmation number on the spot. This real-time confirmation is your strongest proof that you requested cancellation.

1. Call ProBiller's primary support line: +1-855-232-9550
   • Alternative numbers: +1-917-xxx-xxxx (varies by merchant partner; check your credit card statement for the correct number)
   • Have your account number, email, and the last four digits of your card ready before you call
2. Tell the representative you want to cancel your subscription immediately and stop all future charges
3. Ask for a confirmation number and write it down along with the representative's name, date, and time of the call
4. Request that the representative email you a cancellation confirmation to your registered email address
5. Keep all documentation for your records and as evidence if you need to dispute a future charge with your bank

Live chat cancellation on ProBiller's website

ProBiller's website offers live chat support, which allows you to cancel without making a phone call. Live chat creates an automatic transcript that you can save as proof of cancellation.

1. Visit ProBiller's website and locate the live chat widget (usually in the bottom right corner)
2. Explain that you want to cancel your subscription and stop all recurring charges
3. Provide your account details when asked by the chat agent
4. Screenshot the entire chat conversation or save the transcript as a PDF before closing the chat window
5. Request a confirmation number and ask the agent to confirm that future charges have been stopped

Email cancellation to ProBiller support

Email cancellation leaves a written record and is useful if you prefer not to call or chat in real time. Send your cancellation request to ProBiller's support email addresses and follow up if you do not receive confirmation within 48 hours.

1. Send a cancellation email to [email protected] or [email protected]
2. Include your full name, account number, email address, and the last four digits of your card
3. Write clearly: "I request immediate cancellation of my subscription effective immediately and request that all future charges be stopped"
4. Request a written confirmation email in response
5. Save the email confirmation and your sent message as proof of your cancellation request

Mail cancellation to ProBiller's corporate address

Mailing a cancellation request is slower but creates a paper trail if other methods fail. Send your cancellation notice via certified mail so you have proof of delivery.

1. Write a cancellation letter that includes your name, account number, email, and the last four digits of your card
2. State clearly: "I hereby request immediate cancellation of my subscription and demand that all future charges cease effective immediately"
3. Mail the letter via certified mail with return receipt to:
   • Aylo Billing US Corp.
   • ProBiller Support Department
   • Check your credit card statement or ProBiller's website for the current mailing address
4. Keep the certified mail receipt and return receipt as proof that ProBiller received your cancellation request
5. Follow up via email or phone if you have not received cancellation confirmation within 10 business days

Cancellation timing and what to expect after canceling

Understanding ProBiller's cancellation timeline protects you from surprise charges and helps you monitor your account for refunds.

When does ProBiller stop charging after cancellation?

ProBiller must stop charging you within one billing cycle of your cancellation request under ROSCA. If your subscription renews on the 15th of each month and you cancel on the 10th, ProBiller should stop the charge on the 15th. If you cancel on the 20th (after renewal), the next charge should not occur, but you may need to request a refund for the charge that already posted.

Monitoring your account after cancellation

After you cancel, monitor your credit card or bank statement for the next 30 to 60 days. This is the critical period when you will know if ProBiller honored your cancellation request. If a charge appears after you canceled, it is an unauthorized charge that you can dispute immediately with your bank.

1. Check your statement every few days for the next billing cycle
2. If ProBiller charged you after your cancellation request, note the exact date and amount of the unauthorized charge
3. Contact your bank immediately to report the unauthorized charge and file a dispute (chargeback)
4. Provide your bank with all documentation: your cancellation confirmation, date of cancellation request, and proof that the charge occurred after cancellation

Refunds and how to recover charges you did not authorize

If ProBiller charged you after you requested cancellation, you have the right to a refund and the right to dispute the charge through your bank.

Requesting a refund directly from ProBiller

Contact ProBiller using the same phone, email, or chat methods listed above and request a refund for the unauthorized post-cancellation charge. Explain that you canceled before this charge posted and provide your cancellation confirmation number.

Disputing charges through your bank (most reliable)

If ProBiller refuses to refund the charge or does not respond to your refund request within 7 business days, file a chargeback dispute with your bank. This is your most reliable path to recovery.

1. Contact your bank or credit card company immediately (most banks have a phone number on the back of your card)
2. Report the charge as unauthorized and explain that you requested cancellation before the charge posted
3. Provide the bank with: your cancellation confirmation, the date you canceled, the date the unauthorized charge posted, and ProBiller's failure to respond to your refund request
4. The bank will investigate and typically reverse the charge within 10 to 30 business days
5. Most banks do not require ProBiller's cooperation; the bank handles the dispute on your behalf

Common cancellation mistakes to avoid with ProBiller

Many customers take steps they believe will cancel their subscription, only to discover weeks later that ProBiller continued charging them. You are not alone in this experience, and these mistakes are fixable.

Mistake one: assuming cancellation with the merchant means ProBiller stops charging

Canceling directly with the merchant partner (Netflix, a VPN service, an adult site) does not automatically cancel your ProBiller agreement. You must contact ProBiller separately to stop the charges. The merchant and ProBiller are separate entities; one cancellation does not affect the other.

Mistake two: canceling without requesting written confirmation

If you cancel by phone without asking for a confirmation number and email confirmation, you have no proof you canceled. ProBiller's customer service systems can lose or misfile cancellation requests. Always demand written confirmation (email, chat transcript, or confirmation number) before you consider the cancellation complete.

Mistake three: not monitoring your account after cancellation

Many customers cancel and then stop checking their statements, only to discover unauthorized charges months later. The moment after you cancel, set a reminder to check your statement on the next scheduled billing date. If ProBiller fails to honor your cancellation, you want to catch it immediately, not weeks later.

Mistake four: using email cancellation without following up

Email is slow and easy to lose. If you cancel via email and do not receive confirmation within 48 hours, call ProBiller immediately. Email alone is not sufficient proof if ProBiller later claims they never received your request.

Pricing and subscription charges to understand before canceling

ProBiller is a payment processor, so pricing varies by the merchant partner. However, understanding typical charge patterns helps you identify unauthorized charges and act quickly.

Your rights after cancellation: what happens next

After you cancel, you have clear rights about what ProBiller must do. The process is straightforward if you take the right steps.

ProBiller must stop charging you

Federal law (ROSCA) requires ProBiller to process your cancellation without unreasonable delay and stop all future charges. ProBiller cannot charge you for a renewal cycle that occurs after your cancellation request. If ProBiller charges you after you canceled, that charge is unauthorized, and your bank will reverse it.

You may be entitled to a partial refund

If you canceled in the middle of a billing cycle (for example, you canceled on day 15 of a 30-day monthly subscription), you may be entitled to a prorated refund for the unused portion. Request this refund explicitly when you cancel: "I am canceling effective immediately and request a prorated refund for the unused portion of this billing cycle."

You can escalate to the federal trade commission if ProBiller refuses to comply

If ProBiller ignores your cancellation request and continues charging you, you have the right to file a complaint with the Federal Trade Commission. The FTC enforces ROSCA and has authority to take action against ProBiller if they violate your rights. File a complaint at reportfraud.ftc.gov.

How tocancel helps you cancel ProBiller and other unwanted subscriptions

Canceling a subscription can feel overwhelming, especially when a company makes the process deliberately difficult. Tocancel exists to simplify this process and empower you with accurate, up-to-date cancellation guidance.

Why use tocancel for your ProBiller cancellation

Tocancel provides you with the specific phone numbers, email addresses, and step-by-step instructions you need to cancel ProBiller quickly. We verify these contact details regularly and update our guidance when ProBiller changes their cancellation process. Rather than searching for the correct contact information yourself (which often leads to outdated numbers and email addresses), Tocancel has already done this research for you.

Tocancel's track record with subscription cancellations

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Our guides focus on your rights, the fastest cancellation methods, and how to dispute charges if the company refuses to comply. We are advocates for you, not the company.

Escalation support if ProBiller refuses to cancel

If you have followed Tocancel's cancellation steps and ProBiller still refuses to stop charging you, Tocancel provides guidance on disputing the charge with your bank and filing complaints with the Federal Trade Commission. You have rights, and Tocancel ensures you know how to enforce them.

Step-by-step cancellation checklist for ProBiller

Use this checklist to ensure you cancel ProBiller correctly and document every step.

Contact information for ProBiller cancellation and complaints

Use these contact methods to cancel ProBiller or escalate your complaint if ProBiller refuses to honor your cancellation request.

ProBiller direct contact information

Phone: +1-855-232-9550 (primary support line; alternative +1-917 numbers vary by merchant)

Email: [email protected] or [email protected]

Mailing address: Aylo Billing US Corp., ProBiller Support Department (check your statement for the exact address, as corporate addresses change)

Live chat: Available on ProBiller's website during business hours

Escalation contacts if ProBiller refuses to comply

Your bank or credit card company: File a chargeback dispute (number on the back of your card). This is your fastest path to recovery if ProBiller ignores your cancellation request.

Federal Trade Commission: File a ROSCA complaint at reportfraud.ftc.gov if ProBiller violates your right to cancel and stop charges. The FTC enforces consumer protection laws and takes action against companies that break ROSCA.

Your state's attorney general: Many state attorneys general have consumer protection divisions. You can file a complaint with your state if ProBiller engages in deceptive billing practices.

Why choosing the right cancellation method matters

Phone cancellation is fastest because you get immediate confirmation. Email is reliable because it creates a written record. Mail is slowest but creates a certified paper trail. Choose phone or email, not mail, unless other methods fail. Document everything. Your goal is to cancel immediately and have proof that you canceled.

You have the right to cancel, and ProBiller must honor that right under federal law. Tocancel has guided thousands of subscribers through this exact process, and you can succeed too. Take action today: call +1-855-232-9550, request cancellation, write down your confirmation number, and monitor your next statement. If ProBiller charges you after you canceled, dispute the charge with your bank. You are in control, and your rights are backed by law.