Cancel Certified Keto Diet: Step-by-Step Guide

How to cancel Certified Keto Diet and stop unwanted charges in the philippines

Understanding Certified Keto Diet and why you might want to cancel

Certified Keto Diet is a subscription-based fitness and nutrition platform that delivers keto meal planning, recipe libraries, macro tracking tools, and progress monitoring features directly to your phone or browser. The service operates on automatic renewal, which means your account charges you at the end of each billing cycle unless you actively cancel beforehand.

The company is operated by Science22.com SIA, a Latvia-registered entity with their primary support hub located in Riga. When you subscribe through their website, the App Store, or Google Play, you agree to their renewal terms. These terms require you to submit your cancellation request at least 72 hours before your next billing date to avoid being charged again. Many users in the Philippines discover this requirement only after they receive an unexpected charge on their credit card or mobile wallet.

How subscription billing works on Certified Keto Diet

When you sign up, you agree to automatic renewal of your chosen plan. Your payment method is charged on the renewal date, and if you do not cancel within the required notice window, you will be billed for the next cycle. This automatic model is standard across most fitness and nutrition apps, but it catches many users by surprise.

From the Philippines, you can pay using a credit card, debit card, GCash, or Maya. The charges appear on your statement in Philippine pesos (PHP), converted from USD at the prevailing exchange rate. Because the cancellation process is not clearly signposted in the app or on the website, many users miss the deadline and end up paying for another cycle they did not want.

What you are actually paying for

The Certified Keto Diet premium plan typically includes access to over 5,000 keto recipes, an unlimited food tracker, a macro calculator, a keto counter, and integration with fitness devices. Pricing usually ranges from around 282 PHP per month (approximately USD 4.99) to 1,694 PHP per year (approximately USD 29.99), depending on the plan you choose and any promotional discounts you received at signup.

Many users sign up because the landing page emphasizes the diet benefits and recipe access. However, the fine print about auto-renewal and the strict 72-hour cancellation deadline gets missed. Tocancel exists to help you navigate this friction and take control of your subscriptions.

Your consumer rights under philippine law

What the consumer act of the philippines protects you against

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to accurate product information, fair billing practices, and protection against deceptive marketing.

Your legal position is clear: if Certified Keto Diet charged you without your explicit informed consent to auto-renewal, or if they continued billing after you requested cancellation, you have grounds to dispute the charge. The law also requires companies to clearly disclose the terms of auto-renewal, including the frequency of charges, the amount, and how to cancel. If the cancellation method is hidden, unclear, or deliberately difficult to find, that is a violation of your consumer rights.

Tocancel recommends that you document every step you take to cancel, including screenshots of the cancellation confirmation, email records, and timestamps. This evidence will serve as proof if you need to escalate your complaint to the Department of Trade and Industry (DTI) or file a chargeback with your bank.

Your right to dispute charges and request refunds

If you were charged after submitting your cancellation request, or if you were never clearly informed about auto-renewal at the point of sale, you have the right to dispute that charge with your payment provider or bank. In the Philippines, the Bangko Sentral ng Pilipinas (BSP) oversees consumer banking protections. Your bank can file a chargeback or reversal on your behalf if the charge is deemed unauthorized or improper.

Additionally, if you cancel and are still charged, contact your bank or payment service immediately. Request a chargeback or reversal, and provide them with your cancellation confirmation as evidence. The BSP requires banks to investigate such disputes within 30 days and resolve them fairly. Tocancel advises keeping all communication records in case you need to escalate further.

Methods to cancel Certified Keto Diet

Where you subscribed determines how you cancel

Your cancellation method depends on where you signed up. If you subscribed directly through the Certified Keto Diet website, you cancel through your account settings. If you subscribed through the Apple App Store or Google Play, you must cancel through those platforms instead. Attempting to cancel through the wrong channel will waste your time and may cause you to miss the 72-hour deadline.

The key rule: you must initiate cancellation at least 72 hours before your next billing date. If your billing date is on the 15th of the month, you must cancel by the 12th. Tocancel recommends setting a phone reminder three days before your renewal date so you do not miss this window.

Cancellation steps by platform

Follow the steps below for your specific subscription method. Write down the date and time you complete each step, and take screenshots of any confirmation screens.

If you subscribed through the Certified Keto Diet website

1. Open the Certified Keto Diet website and log in with your email and password.
2. Navigate to "Account Settings" or "Subscription Settings" (usually found in the top-right menu under your profile name).
3. Look for a "Subscription" or "Billing" section and click "View Subscription Details."
4. Select "Cancel Subscription" or "End Membership."
   • You may see a retention offer (a discount to stay). Ignore this if you want to cancel.
   • Do not click "Pause" unless you want to temporarily suspend access instead of cancelling.
5. Select your reason for cancellation from the dropdown menu.
6. Confirm the cancellation by clicking the final "Confirm Cancellation" button.
7. You will see a confirmation message on screen. Take a screenshot immediately.
8. Check your email for a cancellation confirmation email within 15 minutes. If you do not receive it, return to the website and repeat steps 1-7.

If you subscribed through apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Tap "Subscriptions."
4. Find and tap "Certified Keto Diet" from the list.
5. Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your account status).
6. Select your reason and tap "Confirm" or "Done."
7. You will see a message confirming cancellation. Take a screenshot.
8. Apple will send you a cancellation email confirmation. Save this email.

If you subscribed through google play (Android)

1. Open the Google Play app on your Android phone.
2. Tap your profile icon in the top-right corner.
3. Tap "Manage your Google Account."
4. Go to the "Payments and subscriptions" tab.
5. Tap "Subscriptions."
6. Find and tap "Certified Keto Diet."
7. Tap "Cancel subscription."
8. Select your reason and tap "Continue" or "Cancel subscription."
9. You will see a final confirmation. Take a screenshot immediately.
10. Google will send a confirmation email. Keep this for your records.

What to do after you cancel

Check your account access and verify the cancellation

After you cancel, your access to Certified Keto Diet will continue until the end of your current billing cycle. For example, if your renewal date was 15 days away, you will have access for 15 more days, then access will stop automatically. You will not be charged again.

Within 24 hours, log back into your account and check your subscription status. It should display "Cancelled" or "Subscription Ended On [date]." If it still shows "Active," your cancellation did not go through. Repeat the cancellation steps immediately. Tocancel advises you to set a calendar reminder for your last day of access so you can download any recipes or progress reports before access is cut off.

Monitor your payment method for unexpected charges

Check your credit card, debit card, or mobile wallet statement for 30 days after your cancellation. You should not see any more charges from Certified Keto Diet. If you see a charge after your cancellation, that is a billing error. Contact your bank or payment provider immediately and request a chargeback. Provide them with your cancellation confirmation email as evidence. Tocancel recommends screenshotting your account cancellation status as additional proof.

If you are charged after cancellation

Do not panic. You have legal recourse. Follow these steps:

1. Log into your Certified Keto Diet account and confirm your subscription shows "Cancelled."
2. Contact Certified Keto Diet support directly at their Latvia address (Science22.com SIA, Riga, Latvia) and explain the erroneous charge. Request a full refund via email and keep a copy of your message.
3. If they do not respond within 7 days, contact your bank or payment provider and request a chargeback for an unauthorized charge.
4. File a complaint with the Department of Trade and Industry (DTI) Philippines if the company refuses to refund you.
5. Report the company to the Bangko Sentral ng Pilipinas (BSP) if the charge involved a banking service like a credit card or GCash account.

Pricing breakdown for Certified Keto Diet

Understanding what you have been paying helps you make an informed decision about whether to cancel. The table below shows typical subscription pricing in Philippine pesos.

If you signed up for a yearly plan, you are paying more upfront, which makes it even more important to cancel on time if you no longer want the service. Your 72-hour cancellation window applies to all plans equally.

Common mistakes people make when cancelling

How to avoid losing money by missing simple steps

Cancelling a subscription should be straightforward, but a few common errors can cost you money. Here are the pitfalls that catch most people, and how to sidestep them.

Mistake 1: cancelling through the wrong platform

If you subscribed through Google Play but you try to cancel on the Certified Keto Diet website, your cancellation will not go through. The platforms do not share cancellation status. You must cancel through the exact platform where you signed up. Check your original sign-up confirmation email or receipt if you are unsure which platform you used.

Mistake 2: missing the 72-hour deadline

Certified Keto Diet requires you to cancel at least 72 hours (three full days) before your renewal date. If you cancel at 11:59pm on day 2 and your renewal is at 12:01am on day 4, you will be charged. The safest approach is to cancel one full week before your renewal date. Tocancel recommends setting a phone reminder for one week before your next billing date.

Mistake 3: clicking "Pause" instead of "Cancel"

Some apps offer a "Pause subscription" option that temporarily suspends access but keeps your account active. If you click Pause, your subscription will resume and you will be charged again after the pause period ends. Only click "Cancel" or "End Subscription" if you want to stop all charges permanently.

Mistake 4: not keeping your cancellation confirmation

After you cancel, you will receive a confirmation email or see a confirmation screen. Save both. If you are charged again, you will need this proof to file a dispute with your bank or file a complaint with the DTI. Take a screenshot of the confirmation screen even if you receive an email.

Mistake 5: assuming cancellation happened because you clicked a button

Clicking "Cancel subscription" is not the final step. You must see a final confirmation screen or receive a confirmation email. If the app or website just closes or refreshes without showing you a confirmation, go back and check your subscription status. It may not have cancelled. Tocancel advises repeating the cancellation steps if you do not see clear confirmation.

Refund and refund claims

When you can request a refund and how to do it

If you cancel before your billing date, you will not be charged. However, if you were already charged and want a refund, your options depend on when you were charged and your reason for cancellation.

Within 7 days of a charge

If you were charged within the last 7 days and you want a refund, contact Certified Keto Diet support directly. Email them at their support address and explain why you want a refund. Many companies will issue a goodwill refund within 7 days of a charge, especially if the service did not meet your expectations. Keep your message professional and include your account email, the date of the charge, and the amount.

After 7 days but within 30 days

If more than 7 days have passed, contact your bank or payment provider and request a chargeback. Explain that you cancelled the subscription but were charged anyway, or that you were not given clear information about auto-renewal at the point of sale. The Philippine banking system gives you up to 30 days to dispute a charge, depending on your bank's policy. Provide your cancellation confirmation email as supporting evidence.

Months after cancellation

If you discover a charge that appeared months after you thought you cancelled, your bank may still be able to help. Request a chargeback and provide your cancellation confirmation. File a complaint with the Bangko Sentral ng Pilipinas (BSP) if your bank refuses to investigate. The BSP takes consumer billing protection seriously and can pressure the bank to act on your behalf.

Certification and rating summary

Certified Keto Diet holds a 4.5 out of 5 star rating on independent consumer platforms, reflecting that most users find the recipe library and tracking features valuable. However, negative reviews frequently mention difficulty cancelling and unexpected charges after cancellation. This rating reflects the service quality, not the cancellation experience. Tocancel has helped thousands of consumers cancel fitness subscriptions and recover refunds for unwanted charges, and we can help you too.

Contact information and escalation

How to reach Certified Keto Diet support and regulators

Certified Keto Diet is operated by Science22.com SIA, a company registered in Latvia. If your cancellation is not working or you have been charged in error, use the contact information below.

Certified Keto Diet support contact

Company: Science22.com SIA

Location: Riga, Latvia

Website: Check the footer of the Certified Keto Diet website or your account settings for an email support link. Most support requests go to a general help email address listed in the app.

When you contact them, include your account email, the date of any charges you dispute, and a clear request for cancellation or refund. Keep your message concise and professional. Expect a response within 5-7 business days.

Philippines consumer protection contacts (if the company does not respond)

Department of Trade and Industry (DTI): File a complaint if Certified Keto Diet refuses to cancel your account or refund unauthorized charges. Visit the DTI website or call their consumer hotline for step-by-step guidance.

Bangko Sentral ng Pilipinas (BSP): Contact the BSP if a credit card company, GCash, Maya, or other payment service is refusing to investigate your chargeback. The BSP oversees banking consumer protection in the Philippines.

National Bureau of Investigation (NBI) or Philippine National Police (PNP): If you suspect fraud, you can file a report, but this is only necessary if the company has taken money from your account after you clearly cancelled and requested a refund.

Final checklist before you cancel

Use this checklist to ensure you have covered all the bases before you submit your cancellation request.

• Check the exact date of your next billing charge (find this in your account settings).
• Calculate the cancellation deadline: subtract 3 days from your billing date.
• Set a phone reminder for 7 days before your next billing date.
• Identify which platform you used to subscribe (website, App Store, or Google Play).
• Download or screenshot any recipes or progress reports you want to keep.
• Follow the cancellation steps for your platform (see "Methods to cancel Certified Keto Diet" section above).
• Take a screenshot of the cancellation confirmation screen.
• Save your cancellation confirmation email.
• Log back into your account within 24 hours and confirm your status shows "Cancelled."
• Monitor your payment method for 30 days to ensure you are not charged again.

Conclusion: take control of your subscription now

You have the right to cancel Certified Keto Diet whenever you choose. The Consumer Act of the Philippines protects you against deceptive auto-renewal practices, and the Philippine banking system gives you tools to dispute unauthorized charges. The 72-hour cancellation deadline is strict, but it is manageable if you plan ahead and set reminders.

Tocancel makes it easy to stay on top of your subscriptions and cancel them on your terms. We provide clear, step-by-step guidance tailored to each platform, so you do not waste time searching for answers. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds, and we are here to support you through every stage of the process.

Do not let auto-renewal catch you by surprise again. Cancel now, keep your cancellation confirmation, and monitor your account. If you are charged in error, you know exactly what to do. Tocancel is with you every step of the way.