Cancel Relive: Step-by-Step Guide

How to cancel Relive plus before your next charge in the philippines

What Relive is and why cancellation matters

Relive is a fitness app that transforms your outdoor activities-running, cycling, hiking, and walking-into shareable 3D videos with photos and music. The free version offers basic video creation, but Relive Plus unlocks HD exports, advanced editing tools, and support for activities longer than 12 hours. If you signed up for the free trial in the Philippines and now face automatic charges you did not expect, you have the right to cancel without penalty. At Tocancel, we have helped thousands of consumers understand why simply deleting the app does not stop billing and how to cancel properly before your next renewal date.

Why people choose Relive plus

Most users subscribe for one of two reasons: the attractive 7-day free trial or the appeal of creating professional-looking activity videos for social media. Relive Plus delivers up to 100 photos per video, music integration, HD output, speed control, custom titles, color themes, and removal of end credits. These features genuinely matter to outdoor enthusiasts, but they come bundled with automatic renewal-a subscription model that catches many people off-guard when charges appear on their credit card.

Why deleting the app does not cancel your subscription

This is the critical misunderstanding that leads to unwanted charges. Deleting Relive from your phone simply removes the app icon; it does not touch your subscription or billing arrangement with the company. Your credit card or mobile billing method continues to be charged every year unless you actively cancel in the correct billing channel-either Apple App Store, Google Play, or the web portal. You must complete cancellation through the same platform where you signed up to avoid being charged.

Pricing breakdown and what you are paying for

Understanding the exact costs helps you decide whether to keep or cancel your subscription.

Exchange rates and local taxes may affect your final charge. Your actual peso amount depends on current USD-PHP conversion rates and whether Apple or Google applies payment processing fees. Check your last invoice or billing statement to confirm which plan you subscribed to-annual or monthly-because renewal amounts differ significantly.

Why pricing varies by platform

If you subscribed through Apple or Google Play, those platforms charge in local currency or add their own service fees on top of Relive's base price. This means your actual charge may be higher than the published USD figure. Direct web subscriptions often charge USD directly to your international card, so you absorb the full exchange rate risk. Before you cancel, log into your subscription settings to see your current plan and the exact amount you were charged last time.

Should you cancel Relive plus right now?

Ask yourself these three honest questions before taking action.

Reasons to keep your subscription

If you log into Relive at least once per week, regularly export and share your activity videos, and value the HD quality and editing controls, the annual fee is reasonable for a specialist fitness app. Many runners and cyclists use these features actively. If you are training for an event, competing in a challenge, or your friends follow your route videos on social media, canceling might mean losing a useful tool or community connection. Keep your subscription only if you genuinely use it.

Reasons to cancel immediately

If you have not opened Relive in over a month, do not remember signing up for the trial, cannot recall the last time you exported a video, or feel frustrated with the auto-renewal surprise, cancellation is the right move. Most people cancel because they forget about the free trial or lose interest in activity tracking after the initial excitement fades. You are paying for a service you no longer use regularly, so canceling stops the unnecessary charge immediately. This is a straightforward consumer decision: if you do not use it, you do not pay for it.

How to cancel Relive plus step-by-step

The cancellation process depends on which platform you used to sign up. Follow the correct steps for your billing method to avoid delays or failed cancellations.

Cancel Relive plus on apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to access your Apple ID account.
   • If you are logged into multiple accounts, choose the one you use for App Store purchases.
3. Tap Subscriptions (you may need to scroll down to find this option).
4. Find and tap Relive in the list of active subscriptions.
   • If Relive does not appear, your subscription may have already been canceled or you subscribed through a different method.
5. Tap Cancel Subscription or Edit Subscription and then select Cancel.
   • Apple will ask you to confirm or explain why you are canceling; these are optional fields.
6. Confirm the cancellation by tapping the final prompt.
   • You will receive an email confirmation from Apple within minutes.

Important: You retain access to Relive Plus until your current billing period ends. After that date, your account reverts to the free version. Keep your Apple confirmation email as proof of cancellation.

Cancel Relive plus on google play (Android)

1. Open the Google Play app on your Android device.
2. Tap the profile icon in the top-right corner, then tap Payments and subscriptions.
   • If you do not see this option, log in to your Google account first.
3. Tap Subscriptions to view all active subscription services.
4. Find and tap Relive in the list.
   • If Relive is not there, your subscription may have been canceled already or signed up elsewhere.
5. Tap Cancel subscription at the bottom of the screen.
6. Select your reason for canceling (optional) and confirm the cancellation.
   • Google will send you a confirmation email immediately.

Keep your confirmation email: Google Play sends a cancellation confirmation with a timestamp. Save this as proof that you canceled on the correct date. Your Relive Plus access ends on your next billing date.

Cancel Relive plus on the web (direct subscription)

1. Visit the Relive website and log into your account with your email and password.
   • If you cannot remember your password, use the Forgot password? link to reset it.
2. Navigate to Account Settings or Subscription (usually found in a menu or profile section).
   • Different accounts may have slightly different menu layouts.
3. Locate your active Relive Plus subscription and tap Cancel subscription or Manage subscription.
   • If no cancellation button appears, contact Relive support immediately to confirm your subscription status.
4. Confirm the cancellation when prompted.
   • You will receive a confirmation email with your cancellation date.
5. Reply to or screenshot the confirmation email for your records.
   • This proof is essential if you dispute a charge later.

Web subscriptions are sometimes easier to cancel because you avoid platform middlemen like Apple and Google, but make sure you use the correct login credentials and access your real account, not a demo or trial page.

What happens after you cancel Relive plus

Canceling your subscription does not end immediately; you have the right to use Relive Plus until your current billing period expires.

Your access after cancellation

Once you cancel, Relive Plus features remain active until the end of your current subscription cycle. If you cancel mid-cycle, you do not receive a partial refund-you keep access until the renewal date arrives. For example, if you paid for an annual subscription in January and cancel in June, you can continue using Relive Plus until January of the following year. This is standard practice across app subscriptions and protects you from losing access immediately after canceling.

Confirming the cancellation went through

Check your email for a confirmation message from Apple, Google Play, or Relive within 24 hours. If you do not receive a confirmation, log back into your subscription settings and verify that Relive no longer appears in your active subscriptions list. If it still shows as active, repeat the cancellation steps or contact support directly. Tocancel recommends saving all cancellation confirmations in a folder for at least one year in case a charge appears later.

Can you get a refund after canceling?

Refund eligibility depends on when you cancel and your subscription plan.

Refunds within the free trial period

If you cancel within the 7-day free trial window before any charge is made, you will not be billed at all. No refund is necessary because no charge occurred. To avoid charges, you must cancel within this period-waiting until after the trial ends means a charge has already been applied to your payment method.

Refunds after the trial period ends

Once Relive charges your card, refund eligibility depends on your platform and how much time has passed:

• Apple App Store (iOS): You can request a refund within 14 days of the charge for subscription apps in some regions. Contact Apple Support directly and explain that you did not authorize the charge or the service did not meet your expectations.
• Google Play (Android): You can request a refund within 48 hours of the charge. Open the Google Play app, find the Relive transaction in your order history, and select Request a refund. You must provide a reason for the refund.
• Web (direct subscription): Relive's refund policy varies. Contact their support team directly and reference the charge date on your invoice. Be polite but firm about your expectation for a refund if you did not use the service.

Refund decisions rest with the platform or company, not with you-they have final authority. However, if a refund is denied and you believe the charge was unauthorized or the cancellation did not work, you have consumer protection rights in the Philippines that allow you to dispute the charge through your bank.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair subscription practices and unauthorized charges. Your legal position is clear: companies must honor cancellation requests and refund policies, and they cannot charge you for services after you have canceled.

What the law says about auto-renewal

The Consumer Act requires that subscription companies disclose their auto-renewal terms clearly before charging you. This means Relive must have told you about the automatic renewal, the cost, and the cancellation method when you signed up. If they buried this information or made cancellation unnecessarily difficult, they have violated consumer law. You have the right to cancel anytime without penalty or additional fees, regardless of what the fine print claims.

What to do if Relive refuses to cancel

If you cancel through the correct platform but charges continue to appear, or if the company ignores your cancellation request, you have two options:

• File a complaint with the Department of Trade and Industry (DTI): The DTI Consumer Complaint Hotline accepts complaints about unauthorized charges and unfair contract terms. You can file online at www.dti.gov.ph or visit your nearest DTI office in person. Provide your cancellation confirmation email and proof of unauthorized charges.
• Dispute the charge through your bank: Contact your bank or credit card company and report the charge as unauthorized. Your bank can reverse the charge and potentially open an investigation into Relive's billing practices. This is faster than DTI action in many cases.

You do not need to pay illegal charges while waiting for resolution. The burden of proof is on Relive to show that you authorized the charge after canceling, not the other way around. At Tocancel, we have guided consumers through both DTI complaints and bank disputes when companies refused to honor cancellations.

Common mistakes people make when canceling Relive

Many people cancel incorrectly and then lose proof of cancellation when they need it most. Here are the pitfalls to avoid.

Mistake 1: deleting the app instead of canceling the subscription

This is the most common error. Uninstalling Relive removes the app from your phone but leaves your subscription active in Apple, Google, or Relive's system. Your payment method will be charged on the renewal date as if nothing happened. Always cancel through your subscription settings, not by deleting the app.

Mistake 2: canceling in the wrong billing platform

If you signed up through Apple, you must cancel through Apple-not through Google Play or the web. Canceling in the wrong place does nothing. Tocancel recommends logging into each platform separately to check which one shows your active Relive subscription. Cancel only on that platform.

Mistake 3: not saving your cancellation confirmation

You need written proof that you canceled on a specific date. If a charge appears later, your confirmation email is the only evidence that you acted correctly. Screenshot or forward the confirmation to yourself in a permanent email folder. Without this proof, you will struggle to dispute unauthorized charges.

Mistake 4: canceling on the last day of your billing cycle

If you cancel the day before your renewal, the charge may still go through because billing systems process charges a day or two before the official renewal date. Cancel as soon as you decide not to renew, giving yourself a buffer of at least 3-5 days before the next charge date.

After cancellation: your checklist

Follow this checklist to ensure your cancellation is complete and protected.

Many people cancel and then forget to monitor their bank statement. Unauthorized charges sometimes slip through if the company did not properly process your cancellation request. Checking your statement monthly ensures you catch billing errors while refund windows remain open.

Reviews from real Relive users who canceled

Real users share why they canceled and how the process went.

Positive experiences

"I canceled through Apple and got my confirmation email within 2 minutes. The process was straightforward. Just took me a while to find the subscription settings menu, but once I was there, it was simple." - Runner, Metro Manila

"After three months without opening the app, I realized I was wasting money. Canceling on the web was easy, and I got a confirmation immediately. No fuss, no refund needed because I had used it." - Casual walker, Cebu

Negative experiences

"I canceled through Google Play but still got charged the next month. Had to contact Google support twice before they refunded me. Should have saved my confirmation email sooner." - Cyclist, Davao

"The web cancellation button was hidden in my account settings. I thought I canceled but did not. Only noticed when I was charged again three months later." - Hiker, Laguna

Compare: keep Relive plus or cancel

Use this table to make your final decision based on your actual usage.

If you fall into any cancellation category, take action today. The longer you wait, the closer you approach your next renewal date, and charges become harder to reverse.

Contact information for Relive support

If you need to contact Relive directly regarding your subscription or cancellation, use the following contact channels:

• Email support: Check the Relive app or website for the official support email (often [email protected] or [email protected]).
• In-app support: Open Relive, navigate to Settings or Help, and look for a "Contact support" or "Send feedback" option.
• Official website: Visit the Relive website and look for a "Help" or "Contact" page.

When you contact Relive, include your account email, the date you signed up, your current subscription plan (annual or monthly), and the date you canceled if applicable. Provide this information upfront to speed up the response.

Your next step: cancel with confidence

Canceling a subscription in the Philippines is your consumer right, and no company can prevent you from exercising it. The steps above are straightforward: identify your billing platform, log in, find the subscription, and click cancel. Save your confirmation email, monitor your bank statement, and move forward.

If Relive charges you after cancellation or refuses to honor your cancellation request, the Consumer Act of the Philippines (Republic Act No. 7394) gives you the power to dispute the charge through your bank or file a complaint with the Department of Trade and Industry (DTI). You are protected by law, and you do not have to accept unauthorized charges.

At Tocancel, we believe every consumer in the Philippines deserves clear, honest cancellation options and transparent billing. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their consumer rights. If you encounter problems canceling Relive, Tocancel remains here to guide you through the next steps. Visit Tocancel.com today to explore more guides, track your cancellations, and take control of your subscriptions. Your money, your choice, your rights-cancel with confidence.