Cancel Relive: The Right Way to Stop Your Subscription

How to cancel Relive plus in new zealand: your complete rights and step-by-step guide

What is Relive and why you might want to cancel

Relive is a mobile and web-based application that automatically transforms your outdoor activities into short, shareable video clips. The app captures your GPS route data, combines it with photos you've taken, adds music, and generates what the company calls a "relive" movie within minutes. Whether you run, cycle, hike or kayak, the service turns raw activity data into polished content ready for social media.

The free version gives you access to basic video creation, but Relive Plus (priced at NZ$12.99 monthly or NZ$72.99 annually) unlocks professional features: HD export quality, the ability to include up to 100 photos per video, support for longer activity durations and advanced customisation tools. This appeals to active outdoor enthusiasts who want high-quality content without manual editing.

If you've signed up but your outdoor routine has changed, the subscription cost no longer justifies the benefit, or you simply prefer creating videos yourself, cancelling is your right. Tocancel understands that subscription services should work for you, not against your budget. This guide walks you through cancellation methods, your consumer rights in New Zealand, and what happens after you cancel.

When cancellation makes sense

You should consider cancelling Relive Plus if your fitness routine has slowed, if you prefer using free video editing tools, or if you've simply forgotten the subscription is running month to month. Unlike some premium services, Relive doesn't lock you into long-term contracts, which means you can exit cleanly without penalties.

What you'll lose after cancelling

Once your current billing period ends and your subscription expires, you lose access to HD export, the extended photo upload limit (100 images), extended activity duration support, and advanced editing features. Your free Relive account remains active, and all videos you've already created stay in your account unless you request deletion. You retain full ownership of any videos you've downloaded to your device.

Relive pricing and plan comparison in new zealand

Understanding what each plan costs and what it includes helps you decide whether cancellation is right for you.

Is the annual plan worth keeping?

The annual plan costs NZ$72.99 per year, which breaks down to approximately NZ$6.08 per month. The monthly plan costs NZ$12.99, so choosing annual saves you around 53% over the year. This represents substantial value if you genuinely use the service regularly. However, if you're uncertain about your commitment level or your activity levels are unpredictable, the monthly option gives you the flexibility to cancel sooner without financial penalty. Your decision should depend on your actual usage patterns, not what you think you might do.

How to cancel Relive plus in three steps

Your cancellation method depends entirely on where you originally subscribed. Tocancel recommends checking your billing email or recent bank statement to identify your subscription platform before you start. Most users subscribe through Apple's App Store, Google Play, or directly via the Relive website.

Cancel through the apple app store

If you subscribed via an iPhone or iPad, follow these steps to cancel your Relive Plus subscription immediately.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name and profile image at the top of the screen.
   • Select "Subscriptions" from the menu options.
   • Scroll down and find "Relive Plus" in your active subscriptions list.
   • Tap "Relive Plus" to open its subscription details page.
   • Select "Cancel Subscription" at the bottom of the screen.
   • Confirm your cancellation when prompted.
2. Check your email for a cancellation confirmation from Apple.
   • Save this email as proof of your cancellation.
   • Note the date your access will terminate (usually at the end of your current billing cycle).

Important: Apple sometimes displays a retention offer (a discounted price) when you attempt to cancel. You can accept this if you wish to stay, or ignore it to proceed with cancellation. Either choice is entirely yours.

Cancel through google play

If you subscribed via an Android device, use this process to cancel your Relive Plus subscription without delay.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions" from the dropdown menu.
   • Tap "Subscriptions" to view all active subscriptions.
   • Find and tap "Relive Plus" in the list.
   • Select "Cancel subscription" at the bottom.
   • Complete the cancellation by confirming your choice on the next screen.
2. Look for a cancellation confirmation email from Google Play.
   • Keep this email for your records.
   • Your subscription will end at the conclusion of your current monthly cycle.

Pro tip: Google sometimes offers a discounted renewal rate to encourage you to stay. You are under no obligation to accept. If you wish to cancel, proceed regardless of any discount offer presented.

Cancel directly through relive's website

If you subscribed directly via Relive.app or paid by credit card on their website, log in to your account and cancel from your account settings.

1. Visit the Relive website and log into your account using your email and password.
   • Click on your profile icon or account menu in the top right corner.
   • Select "Settings" or "Account Settings" from the menu.
   • Look for "Subscription" or "Billing" in the left sidebar.
   • Click "Manage subscription" or "Cancel subscription."
   • Follow the prompts to confirm your cancellation.
2. You should receive a confirmation email immediately.
   • Save this email as evidence of your cancellation request.
   • Your access will end at the start of your next billing date.

Tocancel recommends taking a screenshot of your cancellation confirmation screen as additional proof, in case you need to dispute any unexpected charges later.

Your consumer rights under new zealand law

When you cancel a subscription service in New Zealand, the Consumer Guarantees Act 1993 protects your rights as a consumer.

Under this law, any service (including Relive Plus) must be supplied with due care and skill, fit for purpose, and match the description the company provided when you subscribed. This means Relive must deliver what it promised. If the service becomes unavailable, breaks unexpectedly, or fails to work as advertised, you have the right to a refund or remedy, even after you've paid.

Your legal position is clear: you own the right to cancel any subscription before your next billing date. The company cannot force you to stay. If Relive charges you after you've submitted a valid cancellation request, you can dispute that charge with your bank, contact the company directly, or escalate to the Commerce Commission if the company refuses to refund you.

The Commerce Commission (www.comcom.govt.nz) enforces consumer rights in New Zealand. If Relive ignores your refund request or continues billing after cancellation, you can lodge a complaint with them, and they will investigate on your behalf.

What "fit for purpose" means in practice

If Relive stops working, removes features you paid for, or behaves differently than described, the service no longer meets the Consumer Guarantees Act's standard. You can request a refund, even days after purchase, provided the failure is not your fault.

Refunds and what to expect after cancellation

Understanding your refund timeline helps you plan your finances after cancelling.

When do refunds process?

If you cancel before your next billing date, you will not be charged again. No refund is typically owed for the remainder of your current billing period, unless the service has failed or you cancel within a specific window (see below). Your access to Relive Plus will terminate at the end of your current billing cycle. After that date, you can use the free tier only.

Can you get a refund for a recent purchase?

If you subscribed within the last 30 days and want your money back, contact Relive directly through their website or app support form. Many companies, including Relive, offer a courtesy refund for new subscribers who change their mind quickly. This is not a legal requirement but a common practice. Tocancel advises requesting this refund politely and promptly, as most companies' goodwill windows close after 30 days.

What if you were charged after cancelling?

If your bank statement shows a Relive charge after you cancelled, take these steps immediately:

1. Contact Relive support directly with your cancellation confirmation email.
   • Explain the charge and provide proof of your cancellation date.
   • Request an immediate refund.
   • Keep records of all communication.
2. If Relive refuses to refund, contact your bank or credit card provider.
   • File a dispute for the unauthorized charge (this is your right under the Payment Card Industry standards).
   • Provide your cancellation email as evidence.
   • Your bank will typically side with you and refund the charge within 7 to 14 days.
3. If the issue persists, lodge a complaint with the Commerce Commission.
   • Visit www.comcom.govt.nz and use their complaints process.
   • Attach copies of your cancellation confirmation and bank statements.

Tocancel recommends documenting everything in writing. Bank calls fade from memory, but emails and screenshots are permanent proof.

Common mistakes to avoid when cancelling Relive

Cancelling subscriptions can feel stressful, especially if you've been burned before. These mistakes trip up many New Zealand users, but you can sidestep them all.

Deleting the app without cancelling your subscription

Removing the Relive app from your phone does not cancel your subscription. Your billing will continue until you formally cancel through your payment platform (Apple, Google, or Relive's website). Always cancel first, then delete the app if you wish.

Assuming a card decline means cancellation

If your payment method fails and a charge bounces, your subscription does not automatically cancel. Most companies will retry the charge on your next billing date. Log in to your account and cancel manually to avoid future collection attempts.

Not saving your cancellation confirmation

Your cancellation confirmation email is your proof. Without it, Relive or your payment provider might claim they have no record of your request if a dispute arises. Screenshot or save every confirmation message immediately after cancelling.

Cancelling during your billing cycle instead of before it renews

If you cancel mid-cycle, most apps (including Relive) will not refund your current period. Time your cancellation for just before your renewal date to avoid paying for a month you won't use. Check your billing date in your subscription settings.

What happens after cancellation

Once your subscription ends, your account changes but doesn't disappear.

Your Relive account remains active on the free tier. All videos you've already created remain in your account and can be downloaded to your device. You can continue to create basic videos (up to 20 photos) at no cost. Any playlists, settings, and activity history you've saved will stay with you.

If you decide to resubscribe later, your free account seamlessly upgrades, and no data is lost. This means cancelling Relive Plus is fully reversible, so you can experiment with the free tier and return to Plus anytime.

Cancellation checklist: step-by-step verification

Use this checklist to confirm you've completed every necessary step to cancel Relive Plus safely.

Should you keep Relive plus or cancel? a comparison

This table summarises the case for keeping versus cancelling, so you can make a confident decision aligned with your lifestyle.

Contacting Relive directly

If you need to reach Relive's support team, contact them through their official channels. Relive's registered office is based in the Netherlands; for New Zealand customers, correspondence should be directed to their main company address.

Support contact methods:

• In-app support: Open Relive, tap your profile icon, and select "Help" or "Support."
• Email: Contact support through the official Relive website (Relive.app) by submitting a support ticket.
• Website help centre: Visit Relive.app and look for their FAQ or help section.

Keep all email addresses and ticket numbers for your records. If Relive's support team takes longer than 10 business days to respond, or refuses to honour your cancellation, Tocancel recommends escalating to the Commerce Commission.

Final thoughts: cancel with confidence

Cancelling a subscription should never feel complicated or stressful. Relive Plus is a genuinely useful app for active outdoor enthusiasts, but it's only worth keeping if it genuinely improves your life and fits your budget. If you've decided to cancel, you have the right to do so without penalty, and the steps above will guide you safely through the process.

Your cancellation is instant and irreversible on your end. Your free Relive account stays active, all your videos remain yours, and you can resubscribe anytime. New Zealand consumer law protects you if Relive charges you incorrectly after cancellation, and Tocancel has helped thousands of consumers navigate subscription disputes like this one.

Before you cancel, decide which platform you subscribed through, locate your cancellation confirmation email, and check your bank statement one week later to confirm the charges have stopped. If anything goes wrong, contact Relive first, then your bank, and finally the Commerce Commission if necessary. You are in control. Tocancel is here to empower you to take the action that's right for your circumstances.