Cancel Revo: Step-by-Step Guide

How to cancel Revo and protect your money in new zealand

What Revo is and why you might want to cancel

Revo is a mobile app-based subscription service that charges you recurring fees through automatic renewals. You may have signed up for their Plus or Premium plans expecting seamless convenience, only to discover the service no longer fits your budget or needs. The frustration is real, and it's common: the app doesn't offer a simple cancellation toggle, forcing you to contact support directly instead.

At Tocancel, we know that unnecessary barriers to cancellation are a red flag. Your ability to stop paying should be straightforward and transparent. This guide walks you through your legal rights, the exact steps to cancel, and what happens after you submit your cancellation request.

How Revo operates

Revo runs subscription plans that renew automatically each month. Here's the critical detail: the app does not allow cancellation through its own interface, Google Play, or the Apple App Store. You cannot simply tap a button and stop the charges. Instead, you must contact Revo's support team directly and request cancellation in writing.

This design choice is important to understand because it places the burden on you to initiate the cancellation process actively. Many services let you cancel instantly through the platform; Revo does not. This means you need clear instructions and evidence of your request, which Tocancel provides below.

Why cancellation matters now

If you're paying NZ$5.99 monthly for Plus or NZ$11.99 for Premium and the service isn't delivering value, every month that passes costs you real money. At NZ$11.99 per month, that's nearly NZ$144 per year. Under New Zealand's Consumer Guarantees Act, you have legal rights even if Revo's terms claim purchases are non-refundable.

Your rights exist independently of what the company's terms say, and Tocancel is here to help you understand and exercise them. The sooner you act, the sooner you stop bleeding money to a service that isn't working for you.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act (CGA) is your legal shield, and it protects you regardless of what Revo's terms state.

What the consumer guarantees act covers

The CGA requires that all services (including subscriptions) must be of acceptable quality, fit for the purpose you were told they'd serve, and delivered with due care and skill. If Revo's app crashes frequently, fails to deliver features it promised, or simply doesn't work as advertised at the point of sale, you have grounds to claim a remedy.

Your legal position is straightforward: Revo's "non-refundable" policy cannot override your statutory rights. If the service is faulty or doesn't perform as promised, you can pursue a refund, replacement, or repair through proper channels. The Commerce Commission (New Zealand's consumer protection authority) backs this right.

Tocancel recommends documenting any faults immediately: take screenshots, note dates and times when issues occur, and keep your purchase receipts. This evidence strengthens your claim if you need to escalate.

When you can claim a remedy

You have grounds to pursue a refund or remedy under the CGA if any of these apply:

• The app or service is significantly faulty or fails to work altogether.
• Revo advertised features or promises at purchase that the service does not deliver.
• The service does not perform with reasonable care and skill.
• The subscription is not fit for the purpose Revo led you to believe it would serve.

If you're in this position, contact Revo's support first and document their response. If they refuse to refund or remedy the fault, escalate to the Commerce Commission or consider a chargeback through your bank.

How to cancel your Revo subscription

Cancellation requires you to reach out to Revo directly; there is no self-service option within the app.

Cancellation methods available to you

Revo operates from Singapore and Malaysia (based on their legal terms), and your cancellation request must be submitted in writing to their support team. The primary contact method is email or their online support form, though the company does not publish a dedicated New Zealand support phone number.

If you subscribed through the Apple App Store or Google Play, you'll also need to cancel your subscription within those platforms separately. Apple and Google maintain independent subscription records from Revo's system, so cancelling with Revo alone may not stop charges from the app store.

Step-by-step cancellation process

1. Gather your account information before you contact support.
   • Locate your account email address (the one you used to register with Revo).
   • Find your order or subscription number (check your confirmation email or app account settings).
   • Note the date you started your subscription and your current billing cycle end date.
   • Take a screenshot of your subscription status within the app for your records.
2. Compose a cancellation email to Revo's support team.
   • Subject line: "Subscription Cancellation Request - [Your Account Email]".
   • Write clearly: "I request immediate cancellation of my Revo subscription effective today."
   • Include your full name, account email, and subscription ID.
   • State the reason (optional, but helpful for your records).
   • Request written confirmation of the cancellation date.
   • Ask whether a refund applies if you've been charged after the requested cancellation date.
3. Send your email to Revo's support address (see contact details at the end of this guide).
   • Use a personal email account you control and can access later.
   • Keep a copy of the email for your records.
   • Note the date and time you sent the request.
4. Monitor your bank statement for the next billing cycle.
   • If you are charged again after your cancellation request date, contact your bank immediately.
   • Request a chargeback if Revo does not honour your cancellation.
   • Save all correspondence as evidence.
5. If Revo does not respond within 7-10 business days, escalate.
   • File a complaint with the Commerce Commission via their online portal.
   • Include copies of your cancellation request and any responses from Revo.
   • Tocancel advises keeping detailed records at every step.
6. If you subscribed through the App Store or Google Play, cancel there as well.
   • For Apple: Go to Settings > [Your Name] > Subscriptions > Revo > Cancel Subscription.
   • For Google Play: Open the Google Play app > Account > Subscriptions > Revo > Cancel Subscription.
   • Confirm cancellation and save the confirmation screen.

Revo pricing and subscription plans

Understanding what you're paying for helps you decide whether cancellation is the right move.

If you're on Premium and only using basic features, switching to Plus before cancelling may save you money. If neither plan delivers value, cancellation is the right choice. Tocancel supports you either way.

What happens after you cancel

Cancellation doesn't happen instantly; you need to understand the timeline and what comes next.

Cancellation timeline and access

Once Revo receives and processes your cancellation request, your subscription ends at the end of your current billing cycle, not immediately. For example, if you're charged on the 15th of each month and you cancel on the 10th, you'll keep access until the 15th of the next month, then lose it.

This means you may be charged one final time after you submit your cancellation. If Revo's policy states that charges after cancellation are non-refundable, Tocancel advises challenging this through the Commerce Commission if the charge occurs after you requested cancellation in writing.

Refund eligibility

Revo's terms claim all purchases are non-refundable. However, this is subject to the Consumer Guarantees Act. You are entitled to a refund if:

• You cancel before your current billing cycle ends and Revo still charges you.
• The service was faulty or did not perform as advertised.
• Revo fails to honour your cancellation request within a reasonable timeframe (7-14 days).

If Revo refuses to refund a charge made after your cancellation request, contact your bank or credit card provider and request a chargeback. Provide your cancellation email as evidence. Your bank has the power to reverse the charge even if Revo disputes it.

Data and account deletion

Cancellation stops the charges but does not automatically delete your account data. If you want Revo to delete your personal information, send a separate email requesting data deletion under the Privacy Act 2020. Revo must respond within 20 working days. Tocancel recommends keeping this request separate from your cancellation to avoid confusion.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, yet small oversights can delay the process or leave you vulnerable to continued charges. Here's how to protect yourself.

Mistake 1: relying on app notifications alone

Do not assume that deleting the Revo app stops your subscription. Uninstalling the app does nothing; your subscription remains active and you'll be charged. You must contact support in writing and wait for written confirmation. Tocancel sees this mistake often, and it costs people money.

Mistake 2: forgetting to cancel through the app store

If you subscribed via Apple or Google, cancelling with Revo alone leaves your app store subscription active. You'll receive a double charge or a continued charge through the platform. Cancel both Revo and your app store subscription simultaneously, and keep screenshots of both confirmations.

Mistake 3: not documenting your request

If you call Revo (if a number is available) and don't follow up in writing, you have no proof of your request. Always email, even if you've spoken to someone on the phone. Write confirmation: "This confirms our phone call on [date] regarding my subscription cancellation request."

Mistake 4: ignoring the final charge

Many people cancel and then ignore a charge that arrives a few days later, assuming it's a delayed processing error. It may be, or it may be Revo ignoring your cancellation. Contact your bank immediately and dispute the charge if it occurs after your cancellation request date. Don't wait.

Mistake 5: not escalating to the commerce commission

If Revo ignores your cancellation request for more than 14 days or refuses to refund a charge made after your request, you have the right to lodge a complaint with the Commerce Commission. This is free and carries weight. Tocancel advises escalating early if Revo's support is unresponsive.

Your cancellation checklist

Use this list to ensure you've covered every step and have proof of your actions.

Comparing your options: keep or cancel

Before you submit your cancellation, consider whether you should downgrade instead.

Downgrading requires you to email Revo just as cancellation does. If neither plan is worth it, move forward with cancellation. Tocancel supports you either way.

Why consumer rights matter for subscriptions

Subscription services rely on inertia: they count on you forgetting to cancel or finding the process so difficult that you give up. Your consumer rights exist to level the playing field.

Your legal position at a glance

Under the Consumer Guarantees Act, Revo cannot hide behind terms that contradict your statutory rights. You have the right to:

• Cancel a subscription that no longer serves your needs or budget.
• Receive a refund if the service is faulty or doesn't perform as advertised.
• Have your cancellation honoured within a reasonable timeframe (7-14 days).
• Challenge any charge made after you submit a written cancellation request.
• Lodge a free complaint with the Commerce Commission if Revo refuses to comply.

These rights are not negotiable. Revo cannot waive them through its terms and conditions. If the company ignores your rights, the Commerce Commission will take your complaint seriously.

Why tocancel exists

Tocancel was created because too many people suffer in silence, paying for services they no longer use because the cancellation process is deliberately unclear. We provide straightforward, legally grounded guidance so you can cancel confidently and reclaim your money. Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and hold companies accountable.

How to escalate if Revo doesn't respond

If Revo ignores your cancellation request or refuses to refund an unauthorised charge, you have clear escalation paths.

Step 1: send a formal demand letter

If Revo has not responded within 14 days, send a follow-up email marked "Final Demand for Cancellation." Include the date of your original request, a copy of that original email, and a deadline (e.g., "Please confirm cancellation by [date 5 days away] or I will escalate to the Commerce Commission"). Keep this email as evidence.

Step 2: file a complaint with the commerce commission

Visit www.consumerprotection.govt.nz and lodge a complaint online. You'll need:

• Copies of your cancellation request(s) and Revo's response (or lack thereof).
• Screenshots of your subscription status and any charges.
• Evidence of attempts to resolve the issue (emails, dates, amounts).
• Your account details and the total amount you're disputing.

The Commerce Commission investigates free of charge and has the authority to compel Revo to refund you. Tocancel recommends filing if Revo doesn't respond within 14 days of your cancellation request.

Step 3: request a chargeback from your bank

Contact your bank or credit card provider and request a chargeback for any charge made after your cancellation request date. Provide your cancellation email as evidence. Most banks will reverse the charge and investigate Revo's conduct. This is your fastest route to recovering money.

Revo contact details and cancellation address

Use this information to submit your cancellation request. Email is the most reliable method because it creates a written record.

Primary contact (Singapore)

Company: Revo Work Pte Ltd
Address: Singapore (specific address available in their legal terms; contact support for confirmation)
Email: Contact through their app support form or website (if available)
Method: Submit cancellation via their online support form or email support address listed in the app settings or terms

Secondary contact (Malaysia)

An alternative Malaysian address is listed in Revo's legal terms. If you cannot reach the Singapore office, you may send your cancellation request to the Malaysian address listed in their full terms and conditions (available within the app or on their website).

How to find the exact email address

1. Open the Revo app.
2. Go to Settings > Help or Contact Us.
3. Look for a support email or online form.
4. If none is visible, check the legal terms or privacy policy footer for contact information.
5. Send your cancellation request to the address provided, keeping a copy.

If Revo's website or app does not list a clear contact address, this itself is a breach of consumer protection standards. Document this and include it in your Commerce Commission complaint.

Next steps: take control now

Cancelling a subscription that no longer serves you is your right, not a favor Revo grants. You've now learned what the law protects, why you have the right to cancel, and exactly how to do it.

Your next move is simple: gather your account details, draft your cancellation email using the template in this guide, and submit it today. Keep copies of everything. If Revo doesn't respond within two weeks, escalate to the Commerce Commission. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. You can do this too.

Every month you delay costs you money. Act today, and you'll thank yourself in 30 days when you see that charge stop appearing on your bank statement. Tocancel is here if you need guidance at any step along the way.