Cancel Remi: The Right Way

How to cancel Remi and protect your rights as a new zealand consumer

Understanding Remi and why you might want to cancel

Remi sells anti-grinding night-guard kits and sleep wellness products through its online store and the Remini mobile app, which operates in select markets including New Zealand. If you have subscribed to Remi, purchased through the Remini app, or bought a physical product and now want to step back, you have clear legal pathways to cancel and recover your money.

The important truth is this: cancelling Remi is straightforward once you identify which platform you used. Whether you ordered a physical product on a recurring subscription, made a one-time in-app purchase, or signed up for a recurring app subscription, Tocancel has built this guide to walk you through every option so you can cancel with confidence and understand your rights as a New Zealand consumer.

When cancellation makes sense for you

You might want to cancel Remi if the night-guard kit does not fit properly, the app does not meet your sleep-tracking needs, or you simply prefer to manage your sleep health differently. Some customers report difficulty obtaining refunds or receiving products in damaged condition, which can make cancellation urgent.

Here is what matters: under New Zealand's Consumer Guarantees Act, your statutory rights go far beyond what Remi's published refund policy says. We cover those protections in detail later, but know this now-you are protected, and Tocancel can help you enforce those rights if the company refuses to cooperate.

Remi's business model and how it affects your cancellation

Remi operates through three separate channels: an online shop for physical products, Apple's App Store for iOS users, and Google Play for Android users. This multi-channel approach means your cancellation path depends on where you bought, and the company cannot always cancel app-based subscriptions directly because the app stores handle billing and refunds independently.

Understanding which platform you used is your first step to cancelling without delay.

Remi pricing and subscription plans in new zealand

Knowing what you paid and when your next charge falls due helps you identify the right cancellation route and understand what refund options may be available to you.

Current Remi plans and pricing

How to find your exact billing details

Check your bank or credit card statement to confirm exactly what you are paying for and when your next billing date is. This clarity lets you cancel before the next charge and potentially recover recent charges through your bank's chargeback process if Remi refuses a refund.

Write down your transaction ID, purchase date, and amount paid-you will need these when you contact Remi or file a dispute.

Your consumer rights in new zealand and how they protect you

New Zealand law gives you powerful protections that can help you recover money even if Remi's refund policy seems restrictive or unhelpful.

Consumer guarantees act protections

Under the Consumer Guarantees Act (CGA), all goods and services supplied to you must be of acceptable quality, safe, and match their description. If a Remi night-guard kit arrives damaged, does not fit, or does not work as advertised, you have a statutory right to reject it and claim a full refund or replacement-regardless of what Remi's refund policy says.

The CGA gives you 12 months from purchase to claim a refund if a product is faulty. You do not need to accept a repair or partial refund if the problem is significant or affects your use. Tocancel has helped countless New Zealand consumers use the CGA to overturn refusals from companies that hid behind restrictive policies.

Your legal position on digital subscriptions

For app-based subscriptions (Remini on iOS or Android), the Consumer Guarantees Act also applies. If the app fails to deliver the features described, crashes repeatedly, or is otherwise faulty, you have the right to cancel and reclaim your subscription fees. Additionally, the Fair Trading Act protects you against misleading claims about what the app does or offers.

This means: you cannot be locked into a subscription simply because Remi says their refund policy does not allow it. If there is a genuine fault, you win.

How to escalate if Remi refuses to help

If Remi ignores your cancellation request or refuses a refund you are entitled to, you can file a complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commerce Commission can investigate breaches of the CGA and Fair Trading Act and compel refunds.

Know your rights: you have a formal escalation path if Remi does not cooperate, and Tocancel can guide you through it.

How to cancel Remi step by step

The cancellation method you use depends on where you made your purchase and whether it is a subscription or one-time charge.

Cancelling Remi physical product subscriptions

If you subscribed to a physical night-guard kit or sleep wellness product through Remi's online store, follow these steps:

1. Log in to your Remi account on the Remi website using your email and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to your account settings or subscription management page.
   • This is usually found under "My Account", "Orders", or "Subscriptions".
3. Locate your active subscription and select the option to cancel or pause.
   • Read any cancellation terms offered-Remi may ask why you are cancelling or offer a discount to stay.
4. Confirm the cancellation and note the confirmation number or email.
   • Screenshot this confirmation for your records.
5. If you cannot find the cancellation option online, email Remi directly at their registered office address (listed at the end of this guide) with your order number and a clear request to cancel your subscription.
   • Expect a response within 5 business days under New Zealand's fair trading standards.

Cancelling remini app subscriptions on iOS

If you subscribed to Remini through Apple's App Store, you cancel through your iOS device or Apple Account, not through Remi directly:

1. Open the App Store on your iPhone or iPad.
   • Tap the profile icon in the top right corner.
2. Tap "Subscriptions".
   • You will see a list of all your active app subscriptions.
3. Find and tap "Remini" (or the Remi-related subscription).
   • Review the subscription tier and next billing date.
4. Tap "Cancel Subscription".
   • Apple will ask you to confirm; tap again to finalise.
5. You will receive an email confirmation from Apple within minutes.
   • Save this email as proof of cancellation.

Your access to Remini premium features continues until the end of your current billing period, then stops automatically.

Cancelling remini app subscriptions on android

If you subscribed to Remini through Google Play, cancel through your Google Account and Android device:

1. Open Google Play on your Android phone or tablet.
   • Tap your profile icon (top right corner).
2. Tap "Manage subscriptions" (or "Payments and subscriptions" > "Subscriptions").
   • A list of your active subscriptions appears.
3. Tap "Remini" or the Remi subscription you wish to cancel.
   • Review the plan details and next billing date.
4. Tap "Cancel subscription".
   • Google will ask for confirmation; tap "Yes, cancel" to complete.
5. Check your email for a confirmation message from Google Play within 1 business day.
   • Keep this confirmation as evidence of cancellation.

Your premium access ends at the close of your current billing cycle; you do not lose access mid-cycle.

Cancelling one-time in-app purchases

If you made a one-off purchase (such as the $6.99 Full Access unlock) and want a refund, the process is simpler but time-sensitive:

1. On iOS: Open the App Store, tap your profile, tap "Purchased", find Remini, and tap "Report a Problem". Select "I would like a refund" and provide a reason (faulty, not as described, or buyer's remorse within 14 days).
   • Apple processes refunds within 5-10 business days.
2. On Android: Open Google Play, tap your profile, tap "Manage subscriptions and payments" > "Payments" > "Transaction history", find the Remi purchase, tap it, and select "Request refund". Provide a reason (faulty, misleading description, or cancellation within the cooling-off period).
   • Google processes refunds within 5-10 business days.
3. Keep your confirmation email or screenshot of the refund request.
   • If rejected, reply with a reference to the Consumer Guarantees Act and include your transaction ID.

Note: app stores are more likely to grant refunds within 14 days of purchase if you claim the app is faulty or misleading-not simply buyer's remorse.

Understanding remi's refund policy and your statutory rights

Remi's published refund policy may impose conditions that do not override your consumer protections under New Zealand law.

What Remi says versus what the law says

Remi's terms may state that physical products cannot be refunded after 30 days or that digital subscriptions are non-refundable. However, the Consumer Guarantees Act supersedes these terms if a product is faulty, unsafe, or misrepresented. If Remi's policy contradicts your statutory rights, the law wins.

This is why Tocancel emphasises your legal position: you do not need Remi's permission to claim a refund if the CGA or Fair Trading Act is on your side.

How to request a refund from Remi

If Remi refuses to cancel or refund through its app or website, send a formal written request:

1. Compose an email or letter stating:
   • Your full name and account email address.
   • Your order number and purchase date.
   • The amount charged (NZD).
   • A clear reason for the refund (faulty product, app not as described, change of mind within 14 days, etc.).
   • A reference to the Consumer Guarantees Act if the product is faulty or misleading.
   • A deadline: "Please respond within 5 business days with a refund or explanation."
2. Send to Remi Limited at their registered office address (see end of this guide) via email or registered post.
   • Use registered post so you have proof of delivery.
3. Keep a copy of your email or letter and all evidence (bank statements, screenshots, order confirmation).
   • This evidence becomes crucial if you escalate to the Commerce Commission.

Expect a response within 10 business days if Remi is operating in good faith.

Common mistakes to avoid when cancelling Remi

Cancelling can feel stressful, especially if Remi has made the process unclear or if you are frustrated with the product or service. Here are the pitfalls Tocancel sees repeatedly:

Mistake 1: cancelling through the app without confirming the subscription platform

Many customers assume cancelling the Remini app itself will cancel their subscription. It does not. You must cancel through the app store (Apple or Google), not by deleting the app. Deleting the app leaves your subscription active and billing continues.

Always cancel the subscription first, then delete the app if you wish.

Mistake 2: not keeping proof of cancellation

Do not rely on memory or a verbal conversation. Screenshots of cancellation confirmation screens, confirmation emails from Apple or Google, or emailed responses from Remi are your only proof if there is a dispute. If Remi charges you after cancellation, you will need this evidence to claim the charge back through your bank or file a complaint with the Commerce Commission.

Save every confirmation email and screenshot to a folder labelled "Remi cancellation".

Mistake 3: missing the 14-day cooling-off period for one-time purchases

App stores and online retailers give you 14 days from purchase to claim a refund on one-time purchases if you claim a fault or misrepresentation. After 14 days, your right to cancel depends on whether the product is actually faulty. If you think the Remi product or app is not fit for purpose, act within 14 days.

Check your bank statement now to see when you purchased; if it was within the last two weeks, request a refund immediately through the app store or directly to Remi.

Mistake 4: accepting partial refunds or credit without negotiating

Remi may offer a partial refund, store credit, or a discount on future purchases instead of a full refund. You do not have to accept this offer, especially if the product is faulty or you are entitled to a refund under the Consumer Guarantees Act. Only accept a partial refund if it genuinely satisfies you; otherwise, escalate your request in writing and reference the CGA.

Full refunds are your right if the product is faulty-do not settle for less without a strong reason.

What to do after you cancel Remi

Cancelling is just the first step; what you do next protects you from surprise charges and strengthens your position if disputes arise.

Monitor your bank or credit card for charges

Check your statements weekly for 6 weeks after cancellation. If Remi charges you again after you have cancelled, you have the right to dispute the charge through your bank. Most banks process chargebacks within 30 days if you provide proof of cancellation.

Report any unexpected charge to your bank immediately and provide your cancellation confirmation email or screenshot.

Request a refund for recent charges if eligible

If you have paid for multiple billing cycles and want a refund for the most recent charge or charges, request this in your cancellation email to Remi. Be specific: "I request a refund for the charge on [date] of NZD$[amount]." If Remi refuses within 10 days, contact your bank's dispute department with your cancellation email and the charge evidence.

You may be entitled to a pro-rata refund if you cancel mid-cycle; Tocancel recommends asking for it explicitly.

Update your payment methods if necessary

If you are concerned that Remi may attempt unauthorised charges, consider replacing the credit or debit card on file with Remi's store (if you have an online account) or requesting a new card from your bank. A fresh card number prevents old subscriptions from charging without your knowledge.

This step is optional but adds a layer of security, especially if Remi has been reluctant to honour your cancellation.

When to escalate your complaint beyond Remi

If Remi ignores your cancellation request, refuses a refund you are entitled to, or charges you after cancellation, formal escalation becomes necessary.

Step 1: send a final formal demand

Before escalating to the Commerce Commission, send Remi a final written demand giving them 10 business days to respond:

1. Send a letter (registered post) or formal email to Remi Limited at the address listed at the end of this guide.
   • State: "I formally demand a refund of NZD$[amount] for [reason]. If I do not receive a response within 10 business days, I will file a complaint with the Commerce Commission."
2. Keep the registered post receipt or email read confirmation.
   • This proves Remi received your demand.

Step 2: file a complaint with the commerce commission

If Remi does not respond or refuses to refund, file a formal complaint with the Commerce Commission at comcom.govt.nz or phone 0800 943 600. You will need:

• Your order number and purchase date.
• Copies of all cancellation requests, refund requests, and Remi's responses (or lack thereof).
• Screenshots or emails showing the subscription charge and any promises Remi made about the product or service.
• Proof that Remi is based in New Zealand (their registered office address).

The Commerce Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act. If they find in your favour, Remi must refund you, and you may be awarded compensation for loss or inconvenience.

Step 3: use your bank's chargeback process

Simultaneously, report any unauthorised or disputed charges to your bank and request a chargeback. Provide your cancellation confirmation and the charge in question. Your bank will investigate and may reverse the charge within 30 days, recovering your money while the Commerce Commission pursues Remi for systemic violations.

You can pursue both avenues at once-bank chargeback and Commerce Commission complaint-without conflicting.

Comparing cancellation options at a glance

This table summarises your cancellation paths and how straightforward each is.

Cancellation checklist: ensure you do not miss a step

Before you finish, run through this checklist to confirm you have cancelled correctly and protected your interests:

• Identify which platform you used (Remi store, iOS, or Android).
• Log in and navigate to the cancellation page for that platform.
• Click "cancel subscription" or "cancel order" and confirm.
• Screenshot or save the confirmation screen or email.
• If online cancellation fails, send a formal email to Remi with your order number and request to cancel.
• Wait 10 business days for a response; escalate if Remi does not respond.
• Check your bank statement weekly for 6 weeks to catch any unauthorised charges.
• If a charge appears after cancellation, dispute it through your bank immediately.
• If Remi refuses a refund you are entitled to, file a complaint with the Commerce Commission.
• Keep all emails, screenshots, and bank statements in a folder for evidence.

Contact details for Remi limited in new zealand

If you need to contact Remi directly or file a formal complaint, use the registered office address below. This is the official business address for Remi Limited in New Zealand and the correct place to send cancellation requests and refund demands:

Remi Limited
Registered office address: [Registered office address for Remi Limited, New Zealand]

Send cancellation requests and formal demands via registered post or email to this address. Include your full name, order number, and a clear statement of your request. Expect a response within 10 business days under New Zealand's fair trading standards.

If you receive no response or an unsatisfactory response, file a complaint with the Commerce Commission at comcom.govt.nz or 0800 943 600, and report any unauthorised charges to your bank.

Final summary: you have the power to cancel Remi

Cancelling Remi is straightforward if you know which platform you used and follow the correct steps. Whether you subscribed through the app store (iOS or Android) or Remi's online store, your cancellation rights are clear, and your consumer protections under the Consumer Guarantees Act are strong.

If Remi ignores your request, refuses a refund you are entitled to, or charges you after cancellation, you have formal escalation paths: the Commerce Commission and your bank's chargeback process. Neither of these options requires Remi's cooperation.

Tocancel has helped thousands of New Zealand consumers cancel subscriptions, recover money, and enforce their rights against companies that hide behind restrictive policies or poor customer service. You are not stuck with Remi, and you have more power than you may realise. Take action today, keep your proof of cancellation, and escalate if Remi does not cooperate-Tocancel is here to guide you through every step, and the law is on your side.