Cancel Remi: The Right Way to Stop Unwanted Charges

How to cancel Remi and stop recurring night guard charges

Understanding Remi and why you might cancel

Remi is a direct-to-consumer oral care service that delivers custom-fit night guards and replacement trays to your home across the United States. The company positions itself as an affordable alternative to dentist-fitted guards by letting you take impressions at home and then supplies replacement guards on a recurring billing schedule. Many customers appreciate Remi's pricing and convenience, but others discover that the replacement cycle no longer fits their actual needs. If you've decided to stop receiving shipments or want to exit your recurring plan, you're making a smart financial decision. At Tocancel, we've helped thousands of consumers navigate subscription cancellations, and understanding your options puts you in control of your spending.

Why cancellation protects your budget

Remi's recurring replacement model typically charges your account every six months for replacement night guards. If you do not actively cancel before your next billing cycle, an unexpected charge will hit your account. Customers who report issues on review platforms consistently mention surprise charges continuing even after they believed they had canceled. A single unwanted shipment costs between $50 and $150 or more, depending on your plan. Over one year, multiple unplanned charges accumulate to several hundred dollars. Treating cancellation as a financial priority-not a future task-protects your cash flow and prevents frustration.

Common reasons to cancel Remi

You might be canceling because your teeth grinding has improved, you've switched to a different brand, the replacement schedule no longer matches your usage, or you prefer a one-time purchase model instead. Whatever your reason, document it in writing when you submit your cancellation request. A clear explanation helps customer service representatives process your request faster and creates a record if you need to dispute a charge later.

Your consumer rights when canceling subscriptions

Federal law protects you when canceling subscription services sold in the United States. Understanding your legal position empowers you to cancel with confidence and dispute unauthorized charges if they occur.

The restore online shoppers confidence act (ROSCA)

Under ROSCA, enforced by the Federal Trade Commission (FTC), Remi must provide you with a simple, easy mechanism to cancel your subscription. The law requires that Remi make cancellation as straightforward as the original signup process. If you signed up online, Remi must allow you to cancel online or through another simple method such as phone or email. Remi cannot charge your payment method after you submit a valid cancellation request. If charges continue after you've canceled, those are unauthorized charges, and you have the right to dispute them with your credit card issuer or bank. This federal protection means you are not stuck-the law is on your side.

Your right to dispute charges and file complaints

If Remi charges your account after you cancel, you have two powerful tools at your disposal. First, you can file a chargeback dispute with your credit card company or bank. Most financial institutions will reverse unauthorized recurring charges within 30 to 60 days. Second, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Tocancel recommends keeping copies of your cancellation request and all communication from Remi-these documents are your evidence that you tried to cancel and the company failed to honor your request. Save everything in a single folder for easy reference.

State consumer protection laws

Many U.S. states have their own consumer protection rules for negative-option billing, which is the legal term for recurring charges. North Carolina, where Remi's corporate office is located, has specific rules requiring clear disclosure of recurring charges and simple cancellation mechanisms. Check your state's attorney general website for additional protections that may apply to you. At Tocancel, we've seen state-level complaints move companies to reverse charges and refund customers when federal protections alone were not enough.

Cancellation methods and step-by-step instructions

Remi does not provide a clear online cancellation portal on its website, which is why you must use direct contact methods to stop your recurring charges.

Cancellation by postal mail

The most documented and reliable method to cancel Remi is by sending a mailed cancellation request to the company's corporate office. This creates a paper trail and gives you proof of your cancellation attempt.

1. Write a clear cancellation letter that includes:
   • Your full name and billing address
   • Your account number or the email address associated with your Remi account
   • A specific request to cancel your subscription effective immediately
   • The date you submit the letter
2. Include a statement such as: "I am requesting immediate cancellation of my Remi subscription effective as of the date of this letter. Please confirm cancellation in writing within 5 business days."
3. Make a copy of your letter for your records before mailing.
4. Mail your letter via certified mail with return receipt requested to the following address:
   • Remi (PartsSource Company)
     6325 Ardrey Kell Road, Suite 200
     Charlotte, NC 28277
5. Keep your certified mail receipt and tracking number until you receive confirmation of cancellation.
6. Wait for written confirmation from Remi. The company should respond within 10 business days.
7. If you do not receive confirmation within two weeks, follow up with a second letter or escalate to your state attorney general.

Alternative contact methods

While postal mail creates the strongest legal record, you may also attempt to cancel through other channels. Visit theremigroup.com/contact to see if phone or email options are available. If you reach a customer service representative, be direct: state your name, account number, and request immediate cancellation. Ask for a confirmation number or email confirmation. After the call, send a follow-up email summarizing what you discussed and requesting written confirmation. At Tocancel, we recommend this belt-and-suspenders approach because it covers all bases if a dispute arises later.

What happens after you cancel Remi

Cancellation does not happen instantly, so you must monitor your account to ensure the charges stop.

Monitoring your billing after cancellation

After you submit your cancellation request, watch your credit card or bank statement for the next 30 to 60 days. Charges should stop before your next scheduled billing date. If Remi charges you again after you've canceled, that is a violation of federal law. Document the date of the unwanted charge and the amount. This is your evidence that the company failed to honor your cancellation request and will help you dispute the charge with your bank.

Disputing unauthorized charges

If Remi charges your account after you cancel, contact your credit card company or bank immediately. Explain that you submitted a cancellation request and the company continued to bill you without authorization. Your financial institution will open a dispute and reverse the charge in most cases. Keep all documentation: your cancellation letter, certified mail receipt, any email confirmations, and your bank statement showing the unauthorized charge. Tocancel advises you to file this complaint in writing and request written confirmation of the dispute from your bank.

Pricing and billing details for Remi

Understanding Remi's pricing structure helps you calculate your potential savings and confirms why cancellation matters to your budget.

If you cancel Remi, you stop the recurring charges but keep the guards you've already received. This means you can continue using existing night guards without paying for automatic replacements.

Common mistakes when canceling Remi

Canceling a subscription can feel frustrating, especially when a company makes the process unclear. Many customers make mistakes that delay or complicate their cancellation. Avoiding these pitfalls puts you back in control.

Mistake one: assuming online account deletion cancels billing

Deleting your Remi account online or through an app does not automatically stop recurring charges. Many customers believe that closing their account terminates the subscription, but billing systems operate independently. You must explicitly request cancellation of your subscription, not just delete your account. Send a written cancellation request to the corporate office to ensure your billing subscription ends.

Mistake two: relying on email alone without follow-up

If you email a cancellation request to a customer service address, you may not receive a response or confirmation. Email can be overlooked, deleted, or forwarded to the wrong department. Instead of relying on email alone, Tocancel recommends using certified postal mail to create an official record. If you email, follow up with a phone call and a mailed letter to be certain.

Mistake three: not checking your statement after cancellation

Many customers assume cancellation is complete and stop monitoring their accounts. If you do not verify that charges have actually stopped, you may miss unauthorized billings. Continue checking your statement for 60 days after you submit your cancellation request. Set a calendar reminder to review your bank or credit card statement on the date your next Remi charge was scheduled.

Mistake four: discarding your cancellation documentation

Keep every piece of evidence related to your cancellation attempt: the letter you mailed, the certified mail receipt, tracking numbers, email confirmations, and your bank statements showing charges before and after cancellation. If a dispute arises, this documentation is your proof that you acted in good faith and the company failed to honor your request.

Comparison: keep or cancel Remi

This table helps you decide whether to continue your Remi subscription or cancel based on your actual usage and budget.

If two or more factors in the "Cancel Remi" column apply to you, it is time to cancel. Do not let a unclear cancellation process stop you-Tocancel has guided thousands of consumers through exactly this situation.

How to file a complaint if Remi refuses to cancel

If Remi fails to honor your cancellation request or continues charging you after you've canceled, you have the right to escalate your complaint to federal and state authorities.

File a complaint with the federal trade commission

The FTC enforces ROSCA and takes complaints about unauthorized subscription charges seriously. Visit reportfraud.ftc.gov and file a complaint detailing your cancellation attempt, the company's failure to stop charges, and the amount you were overcharged. Include copies of your cancellation request and proof of the unauthorized charges. The FTC uses these complaints to investigate companies and take enforcement action when patterns of abuse emerge.

Contact your state attorney general

Your state's attorney general office handles consumer protection complaints. Tocancel recommends contacting the North Carolina Attorney General (since Remi is based there) and your own state's attorney general if you live elsewhere. Both offices can investigate the company and force refunds if they find evidence of violations. Your state attorney general's website provides a complaint form and contact information.

Dispute the charge with your bank

In parallel with FTC and attorney general complaints, file a chargeback dispute with your credit card company or bank. Provide your cancellation documentation and explain that Remi charged you after you canceled. Your financial institution has an obligation to investigate and reverse unauthorized charges under federal law.

Review of cancellation address and final steps

To ensure your cancellation reaches the correct office, mail your request to Remi's official corporate address in Charlotte, North Carolina. This is the same address where company executives and the executive team handle cancellation requests and billing disputes.

Mailing address for Remi cancellation:

Remi (PartsSource Company)
6325 Ardrey Kell Road, Suite 200
Charlotte, NC 28277

Send your cancellation letter via certified mail with return receipt requested. The certified mail process costs approximately $8 but provides legal proof that you submitted your cancellation request. Keep your tracking number and receipt until you receive written confirmation that your subscription has ended and your recurring charges have stopped.

Taking action now with tocancel

Canceling Remi is a straightforward process once you know where to send your request and what documentation to keep. Your consumer rights under federal law are clear: Remi must stop charging you once you submit a valid cancellation request. You are not powerless, and you are not alone in this situation. At Tocancel, we've helped thousands of consumers cancel subscriptions and dispute unauthorized charges by following these exact steps. Your next move is to write your cancellation letter, make a copy, and mail it via certified mail to the Charlotte address today. Do not delay-every day you wait increases the risk of another unwanted charge hitting your account. Document everything, monitor your statement, and escalate to the FTC or your state attorney general if Remi fails to honor your cancellation within two weeks. Tocancel is here to guide you through every step of this process.