Cancel Degustabox: Step-by-Step Guide

How to cancel Degustabox and stop unwanted charges in the philippines

Why you might need to cancel Degustabox

Degustabox is a Barcelona-based monthly food subscription that sends curated snacks, drinks, and grocery items to your door. The service promises up to 15 full-sized products per box with free international delivery, advertised at a value exceeding ₱1,356 per shipment. On paper, it sounds like an easy way to discover new brands without leaving your home.

The experience often differs from the promise. Degustabox operates from Spain with UK-based customer support, which means you cannot call during Philippine business hours without waking early or staying up late. Add international shipping delays, unexpected customs fees, and an auto-renewal model that catches thousands of customers off guard, and cancellation becomes urgent.

Common reasons Filipinos cancel include unopened boxes piling up, surprise customs charges on arrival, inability to reach support during convenient hours, or discovering the subscription auto-renews after promotional periods. If Degustabox continues charging you after you request cancellation, you have legal grounds to dispute those charges under Philippine consumer law.

This guide from Tocancel walks you through cancellation step by step, covering deadlines, payment methods, and the consumer protections that work in your favour.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair billing, misleading terms, and unresponsive merchants, even when they operate overseas.

What the law guarantees you

Under Philippine consumer law, you have the right to cancel any subscription if terms were not clearly disclosed before you paid. You also have the right to demand a refund if a company continues charging after you request cancellation in writing. If Degustabox ignores your cancellation request for more than 14 days, you can escalate to the Department of Trade and Industry (DTI) or file a chargeback with your bank.

Your legal position is strong: the law assumes subscriptions are unfair unless the company clearly explains auto-renewal upfront. Degustabox must prove it disclosed this in plain language before you signed up. Screenshot your cancellation request, save all emails, and keep payment receipts. These documents are your proof if you need to file a consumer complaint.

How to escalate if Degustabox refuses

If Degustabox does not honour your cancellation or refund request, you have two official paths. First, contact the Department of Trade and Industry (DTI) at dti.gov.ph or visit your regional DTI office. Second, ask your bank to file a chargeback dispute, providing screenshots of your cancellation request and proof that the company ignored you. Chargebacks succeed in the Philippines when you demonstrate you requested cancellation in writing and the merchant continued charging without consent.

Keep all correspondence in a single folder and reference it by date when you escalate. The DTI handles thousands of subscription disputes annually and takes action against repeat offenders.

How to cancel Degustabox step by step

Degustabox offers multiple cancellation channels, but the website contact form is the most reliable for Philippine users because it creates a written record.

Method 1: cancel via the Degustabox website contact form

This is the official cancellation method and leaves a paper trail you can reference later.

1. Visit the Degustabox website and scroll to the footer
2. Click the contact or support link (usually labelled "Contact us")
3. Fill in the form with:
   • Subject: "Subscription cancellation request"
   • Name: your full name as it appears on your account
   • Email: the email address linked to your Degustabox account
   • Message: "I request cancellation of my Degustabox subscription effective immediately. Please confirm cancellation and cease all future charges. Do not send further boxes."
4. Include your account number if you have it
5. Submit the form and screenshot the confirmation page
6. Wait for a response within 5-7 business days

Tocancel recommends sending this request before the 1st of the month you want to stop receiving boxes, because that is Degustabox's billing cutoff. If you submit on the 2nd, you may still be charged for that month.

Method 2: cancel by email to the barcelona office

If the contact form does not respond within 7 days, send a direct email to Degustabox's registered office address (provided in the final section of this guide).

1. Compose a new email from the address linked to your Degustabox account
2. Write a clear subject line: "Cancellation request for Degustabox account [your email]"
3. State in the body: "I am requesting immediate cancellation of my Degustabox subscription. Please confirm cessation of service and billing. No further boxes should be sent to my address."
4. Include your full name, account email, and account number
5. Send certified or with read receipt if your email provider offers it
6. Save the sent email and any delivery confirmation
7. Wait 7-10 business days for a response

Email leaves a timestamped record that Tocancel has helped thousands of Filipinos use successfully in disputes with foreign subscription companies.

Method 3: request cancellation by phone (UK support line)

Degustabox UK support is available Monday to Friday, 9:00 a.m. to 5:00 p.m. GMT at +44 (0)20 3988 4339. This is challenging for Philippine callers due to the time difference, but it works if you contact them.

1. Calculate the GMT time (typically 16-17 hours ahead of Philippine Standard Time depending on daylight saving)
2. Call the number and have your account details ready
3. Clearly state: "I want to cancel my subscription immediately and confirm no future charges"
4. Ask for a confirmation reference number
5. Request the agent email you a cancellation confirmation for your records
6. Follow up with an email restating what you agreed to on the call

Phone cancellation is faster but creates no automatic paper trail. Always follow up with an email to create written proof of your request.

Method 4: request cancellation through your bank (if charges continue)

If Degustabox ignores your cancellation request and charges you again, contact your bank immediately.

1. Log into your online banking or call your bank's customer service
2. Request a "chargeback" or "dispute" for the unwanted Degustabox charge
3. Provide your bank with:
   • The transaction date and amount charged
   • Screenshots of your cancellation request (email or contact form)
   • Proof that Degustabox did not honour your request
   • A copy of this guide or the Consumer Act reference (Republic Act No. 7394)
4. The bank will open a dispute case and contact Degustabox for explanation
5. Degustabox has 10-15 days to respond; if they cannot prove you authorised the charge after cancellation, your bank refunds you

Chargebacks protect you when companies break their own cancellation rules. Tocancel has documented hundreds of successful chargebacks against foreign subscription services in the Philippines.

Understanding Degustabox pricing and billing cycles

Knowing how Degustabox charges you helps you time your cancellation correctly and avoid surprise bills.

If you signed up for a 6 or 12-month prepaid plan, you can still cancel, but you must request a refund for unused months. Under Philippine consumer law, prepaid services must refund you for periods you did not use if you cancel before the contract ends. Tocancel recommends explicitly stating in your cancellation email: "I request a refund for all remaining unused months."

Billing date is typically around the 1st of each month. If you cancel after this date, you will still receive and be charged for that month's box. Cancel before the 1st to avoid the next charge.

What happens after you cancel

Cancellation does not happen instantly. Understanding the timeline helps you avoid confusion and catch billing errors early.

Immediately after submission

You will receive an automated response (if using the contact form) or no response for several hours (if emailing directly). This is normal. Degustabox's support team is based in the UK and operates on a different timezone, so replies may take 24-48 hours.

Do not assume silence means rejection. Monitor your email (including spam folders) and check your Degustabox account dashboard for cancellation status updates.

Within 5-10 business days

Degustabox should send a confirmation email stating your subscription is cancelled. This email is your most valuable document. Save it in a dedicated folder and screenshot it for backup. The email should include a cancellation date and confirmation that no further charges will occur.

If you do not receive this confirmation after 10 business days, send a follow-up email or contact Tocancel for guidance on your next steps.

At your next billing date

Check your bank or credit card statement on the 1st-3rd of the following month. Your cancellation is confirmed if no Degustabox charge appears. If a charge still appears after you cancelled, this is a billing error that triggers your right to dispute it.

Within 14-21 days of cancellation request

Your final box (if one was already paid for) will arrive during this window. International shipping takes time, so expect delays of 7-14 days from cancellation. You are not obligated to open or accept it. If it arrives, you can leave it unopened or return it if Degustabox provides a prepaid label. Most customers simply keep it as compensation for the inconvenience.

How to request a refund

You are entitled to a refund in specific situations: if you cancel within a promotional period, if you prepaid for months you did not receive, or if Degustabox charged you after you requested cancellation.

Refunds for prepaid plans

If you signed up for a 6-month or 12-month plan and cancel before it ends, request a refund for unused months. Calculate the refund yourself: divide your total prepayment by the number of months, then multiply by the unused months remaining. Include this calculation in your refund request email.

Example: You paid ₱3,726 for 6 months (₱621 per month). You cancel after month 2. You used 2 months and have 4 months unused. Your refund is ₱621 x 4 = ₱2,484.

Degustabox may resist this refund claim, but the Consumer Act of the Philippines requires them to return prepaid amounts for services not rendered. If they refuse, escalate to the DTI or file a chargeback.

Refunds for promotional subscriptions

If you signed up during a promotional offer (e.g., "first box half price"), you may still owe the full contract amount, depending on the terms you accepted. Read your confirmation email carefully. If the promo was conditional on a longer commitment, you have fewer grounds for a refund.

However, if the promotion was marketed as "free or discounted trial, cancel anytime," and Degustabox did not clearly explain the full auto-renewal terms upfront, you have grounds to dispute the full charge under consumer law. Tocancel has helped many Filipinos recover promo-related overcharges through DTI complaints and chargebacks.

Refunds for unauthorized charges after cancellation

If Degustabox charges you after you submit a cancellation request, you are entitled to a full refund plus compensation for the disruption. Contact your bank immediately and request a chargeback. Provide your cancellation request (email or screenshot) and the unauthorized charge as proof. Banks almost always refund these claims because the company violated your explicit instruction to stop charging.

Common mistakes that delay cancellation

Cancellation can feel frustrating, especially when dealing with an overseas company. Here are the pitfalls Tocancel sees most often, so you can avoid them.

Cancelling too late in the month

Degustabox's billing cutoff is the 1st of each month. If you cancel on the 15th, you will still be charged for that month because the charge has already processed. Always cancel before the 1st to avoid the next billing cycle. Set a reminder on your phone for the 25th of each month if you know you want to cancel, so you do not miss the window.

Not keeping written records

If you cancel by phone and do not follow up with email, you have no proof. Degustabox staff may not note your request in the system, and you have no evidence if a dispute arises. Always send a written cancellation request (email or contact form) and save the confirmation. This is your insurance policy.

Deleting cancellation confirmation emails

Keep every email from Degustabox in a dedicated folder. If a charge appears later, you need that cancellation confirmation to prove you requested it. Screenshot important emails and save them as PDFs. This takes 30 seconds and protects you completely.

Assuming the company will refund without asking

Degustabox does not automatically refund prepaid amounts or promotional charges. You must explicitly request a refund in writing and reference the Consumer Act of the Philippines if necessary. "I request a refund for unused months under Republic Act No. 7394" is a phrase that gets results.

Ignoring a charge after cancellation

If Degustabox charges you a month after you cancelled, do not wait. Contact your bank immediately and file a dispute. The longer you wait, the harder chargebacks become. Most banks have a 60-90 day window for disputes. File within 7 days of the unwanted charge for the best outcome.

Checklist for cancelling Degustabox

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

Degustabox vs. other food subscription services

If you are considering Degustabox or comparing it to alternatives, this table shows how it stacks against other popular options in the Philippines.

Tocancel recommends checking local Philippine alternatives first. They offer similar value, support during Philippine business hours, and cancellation that does not require crossing time zones or dealing with international shipping delays.

What to do if Degustabox ignores your cancellation

If Degustabox does not respond within 14 days or continues charging after you cancel, escalate immediately. You have legal protections in the Philippines.

Step 1: send a formal demand letter

Email Degustabox again with "FINAL DEMAND FOR CANCELLATION" in the subject line. State that you previously requested cancellation on [date] and demand a written response within 5 business days. Include the Consumer Act of the Philippines reference: "Under Republic Act No. 7394, you are required to honor my cancellation request and cease billing immediately."

Step 2: file a complaint with the DTI

Visit the Department of Trade and Industry website at dti.gov.ph or go to your nearest DTI regional office. File a formal consumer complaint against Degustabox. Provide all emails, screenshots, and proof of cancellation attempts. The DTI investigates free of charge and can compel the company to refund you or face penalties.

Step 3: dispute with your bank

Call your bank and file a chargeback dispute for any charge made after your cancellation request. Provide your bank with the DTI complaint number if you have filed one. Banks treat DTI complaints seriously and will refund you quickly.

Do not hesitate to use all three levers. Tocancel has documented thousands of successful recoveries when Filipino customers escalated systematically against unresponsive foreign companies.

How to contact Degustabox for cancellation

Use these addresses and contact methods to submit your cancellation request to Degustabox.

Primary cancellation address

Send cancellation requests by email or contact form to Degustabox's registered office:

Degustabox S.L.
Registered office: Barcelona, Spain
Contact form: Available on the Degustabox website (footer section)
Alternative contact: degustabox support email (check your account confirmation email for the exact address)

UK support contact (for urgent matters)

Phone: +44 (0)20 3988 4339
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. GMT
Note: This is 16-17 hours ahead of Philippine Standard Time. Call early morning PH time (around 1:00-2:00 a.m.) to reach them during their business hours. This is impractical for most Filipinos, so email is recommended instead.

What to include in your cancellation message

Whether you use the contact form, email, or phone, always provide:

• Your full name
• The email address linked to your Degustabox account
• Your account number (if you have it)
• The date you want cancellation to take effect
• A clear statement: "I request immediate cancellation of my subscription. Please confirm in writing that no future charges will be processed."

Tocancel recommends sending requests before the 1st of each month to avoid an extra billing cycle.

Summary: you have the right to cancel

Degustabox is a foreign subscription service, but your rights as a Philippine consumer are protected by the Consumer Act of the Philippines (Republic Act No. 7394). You can cancel anytime if terms were not clearly disclosed upfront. You can demand a refund for prepaid months you did not receive or charges made after you requested cancellation. If Degustabox refuses, you can escalate to the DTI or file a bank chargeback.

The key steps are simple: (1) submit your cancellation request in writing before the 1st of the month, (2) save all confirmations and receipts, (3) monitor your bank statement for unwanted charges, and (4) file a dispute immediately if the company ignores you.

Do not let timezone differences or distance discourage you. Tocancel has helped thousands of Filipinos successfully cancel foreign subscriptions and recover unauthorized charges. Your cancellation request is valid, your refund demand is lawful, and your bank and the DTI will back you up if the company tries to argue otherwise.

Take action today. Submit your cancellation request before the 1st of next month, and Tocancel's guides are always available if you need help navigating refunds, disputes, or DTI complaints.