Cancel Degustabox: The Right Way

How to cancel Degustabox in malaysia and protect your wallet

What is Degustabox and why you need to understand the subscription model

Degustabox is a monthly food and drink subscription box service based in Barcelona, Spain. You receive a curated box of 9 to 15 gourmet food and beverage products delivered to your door each month. The service operates on an automatic renewal model, which means your subscription renews every month unless you actively cancel it. This is a critical point: many Malaysian subscribers sign up for a single box and later discover unexpected charges because the renewal continued without their explicit action.

How the automatic renewal works

When you subscribe to Degustabox, you enter into a recurring billing agreement. According to the company's terms, "following your initial subscription period of one or multiple months, your Degustabox subscription will be automatically renewed." This automatic renewal continues indefinitely until you cancel. You do not have a minimum commitment period, which means you can cancel at any time. However, Degustabox charges your payment method automatically on your renewal date unless you stop it beforehand. This automatic debit model is why timely cancellation matters so much for Malaysian consumers.

What you pay each month in malaysia

Degustabox prices its boxes in euros (EUR), not Malaysian ringgit (RM). The standard monthly plan costs around EUR 15.99 (approximately RM 82), though pricing varies based on whether you commit to multiple months upfront. Because charges are processed in EUR, your actual RM amount may fluctuate slightly depending on daily exchange rates. You also need to account for potential delivery fees or import-related charges, as the boxes are dispatched from Spain to Malaysia. No local Malaysian address for Degustabox customer support or returns has been registered with the company's official records, which means all support queries route through their Barcelona headquarters.

Your consumer rights when cancelling Degustabox in malaysia

What malaysian consumer law protects you

Your cancellation rights are protected under the Consumer Protection Act 1999, which governs all consumer transactions in Malaysia. Under this law, you have the right to cancel a subscription service. The act also requires that any automatic renewal be transparent and easy to cancel. If Degustabox charges you after you submit a valid cancellation request, you have grounds to dispute the charge with your bank or payment provider. Your legal position is clear: once you cancel, no further charges should occur. If they do, Degustabox is in breach of Malaysian consumer protection law.

The Ministry of Domestic Trade and Consumer Affairs (MDTCA) enforces the Consumer Protection Act 1999. If Degustabox refuses to honour your cancellation or continues charging you after you cancel, you can file a complaint with MDTCA. The act also gives you the right to request a refund for any charges incurred after your cancellation date. This is not optional for the company; it is your legal entitlement as a Malaysian consumer.

Key protections under the consumer protection act 1999

• You can cancel without a penalty at any time.
• Cancellation must be processed within a reasonable timeframe (typically 3 to 5 business days).
• Degustabox must confirm your cancellation in writing.
• Any charges after cancellation are prohibited and recoverable.
• If the company refuses to refund, you can escalate to MDTCA.

Understanding these protections gives you confidence when you cancel. You are not requesting a favour; you are exercising your legal rights as a Malaysian consumer.

Pricing breakdown and what you should budget for

Before you cancel, it helps to understand exactly what you have been paying and what you will owe if you stop mid-cycle.

The important row to note is the refund policy. If you have prepaid for multiple boxes and you cancel, Degustabox will stop sending future boxes. However, you will not receive a cash refund for the boxes you have already paid for but not yet received. This is a significant difference from month-to-month billing. If you subscribed on a monthly basis and cancel before your next billing date, you will not be charged again, but you will not receive any refund for the current month.

How to cancel Degustabox and ensure the cancellation sticks

Prepare before you cancel

Before you submit your cancellation request, gather three pieces of information that will protect you later. Take a screenshot of your account subscription page showing your current plan and next billing date. Save your latest payment receipt or a copy of the relevant charge from your credit card or debit card statement. Write down the email address associated with your Degustabox account. These records prove your cancellation date and create an audit trail if a dispute arises later.

Tocancel recommends this preparation step because many consumers discover that their cancellation was not processed correctly only when a second charge appears. Having documented evidence means you can dispute the charge with your bank or payment provider with confidence.

1. Log in to your Degustabox account and navigate to the Subscription section.
   • Open the website at degustabox.com and enter your login credentials.
   • Locate the My Account or Subscription menu in your profile.
2. Screenshot the current subscription status, showing your plan, billing date, and renewal date.
   • Ensure the next billing date is clearly visible in the screenshot.
   • Also note whether you are on monthly or prepaid billing.
3. Save your latest payment receipt or card statement for the Degustabox charge.
   • Log into your bank or card issuer's online portal and download the statement page.
   • Alternatively, check your email for a Degustabox payment receipt.
4. Note your account email address and any customer reference number if shown on your subscription page.

Cancel through your Degustabox account (primary method)

The main cancellation route for Degustabox is through your account on their website. This is the method the company recommends and the one most likely to process immediately.

1. Go to degustabox.com and log in with your email and password.
   • If you have forgotten your password, use the password reset link on the login page.
2. Click on your profile icon or account menu (usually in the top right corner).
   • Look for a menu option labelled "My Account", "Account Settings", or "Profile".
3. Select the Subscription or Billing section.
   • This section displays your current subscription status and renewal date.
4. Locate the Cancel Subscription button or link.
   • The button is usually prominently displayed near your subscription details.
   • Click it to initiate the cancellation process.
5. Degustabox may display a retention offer (discount, pause, or alternative plan). Do not assume you are done if you see this. Continue clicking through to the final cancellation step.
   • Read the retention offer carefully, but do not click on it unless you actually want to stay subscribed.
   • Look for a button that says "Continue with cancellation" or "Proceed to cancel" and click that instead.
6. Confirm your cancellation when prompted.
   • Degustabox will ask you to confirm that you wish to cancel.
   • Click the final confirm button to complete the cancellation.
7. Take a screenshot of the cancellation confirmation page showing the date and time of cancellation.
   • This screenshot is proof that you cancelled successfully.
8. Check your email for a cancellation confirmation from [email protected].
   • This email should arrive within 24 hours and confirm that your subscription has been terminated.
   • Save this email in a folder for your records.

In most cases, Degustabox processes cancellations through this method within 1 to 3 business days. If you do not receive a confirmation email within 48 hours, contact support to verify the cancellation was recorded.

Cancel via app store or google play (if you subscribed there)

If you subscribed to Degustabox through the Apple App Store or Google Play Store, you must cancel through that platform, not through the Degustabox website. This is crucial because the billing relationship is between you and the app store, not directly with Degustabox. Cancelling only on the website will not stop an app store renewal.

For Apple App Store (iPhone or iPad):

1. Open the Apple Settings app on your device.
   • Tap your profile picture or initials in the top right corner.
2. Select Subscriptions.
   • This shows all your active app store subscriptions.
3. Find Degustabox in the list and tap it.
   • Scroll to locate the Degustabox entry.
4. Tap Cancel Subscription.
   • Apple will ask you to confirm the cancellation.
5. Confirm the cancellation by tapping again when prompted.
6. Take a screenshot showing the subscription status now lists your cancellation date or confirms the subscription is no longer active.

For Google Play Store (Android):

1. Open Google Play on your Android device or go to play.google.com on a web browser.
   • If using a mobile device, open the Play Store app and tap the profile icon (top right).
2. Select Manage subscriptions or Subscriptions (the exact wording varies by device).
   • On web, click your profile picture, then select Manage subscriptions.
3. Locate Degustabox in your active subscriptions list.
4. Tap or click on Degustabox.
   • This opens the subscription details page.
5. Select Cancel subscription.
   • Google will ask you to confirm and may offer you a retention discount.
6. Confirm the cancellation by completing the final step.
7. Screenshot the confirmation showing the subscription is cancelled.

Tocancel emphasises that app store cancellations are just as legally valid as website cancellations. If you subscribed through an app store, this is the correct method and the only one that will prevent future charges through that platform.

Cancel by email if the website or app method fails

If you cannot access the website or the app, or if you have tried to cancel through these methods and still receive a charge, contact Degustabox directly by email.

1. Compose an email to [email protected].
   • Use a clear subject line such as "Request to cancel my subscription" or "Cancellation request for account [your email]".
2. Include the following information in the email body:
   • Your full name as it appears on your account.
   • Your account email address.
   • Your subscription start date (approximately).
   • Your next billing date if you know it.
   • A clear statement: "I request that my Degustabox subscription be cancelled effective immediately. Please confirm cancellation in writing."
3. Attach a copy of your last payment receipt or card statement showing the Degustabox charge.
   • This provides proof that you are the account holder.
4. Send the email and retain a copy for your records.
5. Expect a response within 3 to 5 business days.
6. If you do not receive a response within 5 business days, send a follow-up email and record the date and time you sent it.

Email cancellation is a formal method and creates a documented record of your request. If a dispute arises later, you have proof that you submitted the cancellation request in writing.

What happens after you cancel Degustabox

Timeline and what to expect

Understanding what happens after you cancel removes uncertainty and helps you spot if something goes wrong.

• Day 1 (cancellation date): You submit your cancellation request via website, app, or email. You should receive an on-screen confirmation message.
• Within 24 hours: Degustabox sends a confirmation email to your account email address. This email states that your subscription has been cancelled and provides the cancellation date.
• Within 5 business days: The cancellation is fully processed in Degustabox's system. No new boxes will be sent and no new charges will be made.
• On your next billing date (if it falls after cancellation): No charge appears on your card or payment method because the subscription has been terminated.

If you are in the middle of a prepaid plan (for example, you prepaid for 3 months and cancelled after 1 month), Degustabox will not send the remaining boxes, but you will also not receive a refund for those unpaid months. This is stated in the terms and is non-negotiable. However, Tocancel recommends that you request a refund anyway, as the Consumer Protection Act 1999 may entitle you to one if the service has been substantially unfulfilled. Include this request in your cancellation email.

Verifying the cancellation worked

Do not assume the cancellation is complete just because you received a confirmation email. Verify it by checking your bank or card statement 10 days after your expected next billing date.

1. Open your bank or credit card online portal.
2. Review all transactions dated on or after your original next billing date.
3. Confirm that no charge from Degustabox appears.
   • Degustabox charges may appear under their company name, a payment processor name, or a generic label like "SUBSCRIPTION" or "EUR CHARGE".
4. If a charge does appear after your cancellation date, this is a breach of your cancellation request. Proceed to the dispute section below.

This verification step catches errors before they become serious problems.

Refunds and what you can recover

When Degustabox will refund you

Degustabox's official position is that they do not offer prorated refunds if you cancel mid-cycle. However, Malaysian consumer law may entitle you to recover money in certain situations.

You have grounds to request a refund under the Consumer Protection Act 1999 if:

• You cancelled within the first 14 days of your initial subscription (cooling-off period for distance contracts).
• Degustabox charged you after your cancellation date (illegal charge that breaches your cancellation).
• You prepaid for multiple months and the company failed to deliver boxes as promised (breach of contract).
• You were not given clear, transparent information about automatic renewal before you subscribed (breach of the Consumer Protection Act 1999).

The cooling-off period is the easiest route. If you subscribed to Degustabox fewer than 14 days ago, you can cancel and request a full refund under the cooling-off right for distance contracts. You do not need to provide a reason.

How to request a refund

1. Send an email to [email protected] with the subject "Refund request for subscription cancellation".
2. State your reason clearly:
   • If within 14 days: "I am cancelling within the 14-day cooling-off period for distance purchases and request a full refund under the Consumer Protection Act 1999."
   • If charged after cancellation: "I cancelled my subscription on [date]. A charge appeared on [date after cancellation]. This charge is illegal and must be refunded."
   • If prepaid and unfulfilled: "I prepaid for [number] boxes. I received only [number] before cancelling. I request a refund for the [number] undelivered boxes."
3. Attach copies of:
   • Your cancellation confirmation (screenshot or email).
   • Your payment receipt or card statement showing the charge and its date.
   • Any subsequent charge made after your cancellation (if applicable).
4. State your bank details and request that Degustabox process the refund by bank transfer.
5. Set a deadline: "I request this refund be processed within 14 days. If not, I will escalate this to the Ministry of Domestic Trade and Consumer Affairs and dispute the charge with my bank."

If Degustabox refuses or ignores your refund request, you have two escalation options: dispute the charge with your bank or card issuer (chargeback), or file a complaint with the Ministry of Domestic Trade and Consumer Affairs.

Common mistakes when cancelling Degustabox

Cancelling a subscription should be straightforward, but small oversights often derail the process and result in unexpected charges. You are not alone if this has happened to you; thousands of Malaysian consumers cancel subscriptions each year and encounter similar issues.

Mistake 1: cancelling through the wrong channel

If you subscribed through the Apple App Store or Google Play, you must cancel there. If you cancel only on the Degustabox website, the app store renewal continues and you are charged again. The two systems do not communicate with each other. Tocancel has helped thousands of consumers identify this error after a charge appeared post-cancellation. Always check where you subscribed first.

Mistake 2: stopping at a retention offer without fully confirming cancellation

After you click Cancel Subscription, Degustabox often displays a discount offer or a pause option. Many consumers assume this confirmation page means they have cancelled. They have not. You must continue past this screen and click the final confirm button to complete the cancellation. If you stop at the retention page, your subscription remains active.

Mistake 3: cancelling too late to avoid the next charge

If your billing date is tomorrow and you cancel today, you may still be charged. Degustabox processes some cancellations in 24 to 48 hours, but not always instantly. Check your renewal date before you cancel. If a charge is imminent, cancel immediately and then monitor your account on your billing date to confirm no charge appears. If it does, dispute it as an unauthorised charge under the Consumer Protection Act 1999.

Mistake 4: not saving proof of cancellation

If you receive a charge after cancellation and you have no record of your cancellation request, Degustabox can claim the cancellation never happened. Screenshot every confirmation page, save every confirmation email, and note the date and time of cancellation. This evidence is essential if you need to dispute a charge with your bank or escalate to MDTCA.

Mistake 5: assuming a confirmation email means it is final

A confirmation email is good, but it is not absolute proof that the cancellation will stick. Technical glitches can cause charges to reappear. Verify 10 days after your expected billing date by checking your bank statement. This verification catches problems early.

Checklist before and after you cancel

Use this checklist to ensure you cancel correctly and protect yourself if a dispute arises.

Tocancel recommends printing or saving this checklist so you can refer to it while you cancel.

When to escalate: disputing charges and filing complaints

Dispute a charge with your bank

If Degustabox charged you after you cancelled, you can dispute the charge directly with your bank or card issuer. This is called a chargeback or payment dispute.

1. Contact your bank's customer service line or log into your online banking portal.
2. Report the unauthorized or disputed charge as follows:
   • Provide the transaction date, amount, and merchant name (Degustabox).
   • State that you cancelled the subscription on [date] but the charge appeared on [date], which is after your cancellation.
   • Provide copies of your cancellation confirmation and the charge receipt.
3. Your bank will open a dispute investigation and typically issue a temporary credit within 10 business days while the dispute is resolved.
4. The bank will contact Degustabox and request proof that the charge was authorized after your cancellation date. Because you cancelled, Degustabox cannot provide this proof.
5. Most disputes result in a full refund to you within 30 to 45 days.

A bank dispute is your strongest tool and is backed by Malaysian banking law and regulations set by Bank Negara Malaysia.

File a complaint with the ministry of domestic trade and consumer affairs

If Degustabox refuses to refund you and you prefer not to dispute through your bank, you can file a formal complaint with MDTCA. This is the government consumer protection authority in Malaysia.

1. Visit the MDTCA website at www.kpdnkk.gov.my or visit a local MDTCA office.
2. File a consumer complaint under the Consumer Protection Act 1999. You can do this online or in person.
3. Provide all relevant details:
   • Your name and contact information.
   • Degustabox's company details (headquartered in Barcelona, Spain; support email [email protected]).
   • A description of the problem (charged after cancellation, refused refund, etc.).
   • Copies of your cancellation confirmation, the charge receipt, and any emails with Degustabox.
   • The amount claimed.
4. MDTCA will investigate and attempt to mediate a resolution between you and Degustabox.
5. If mediation fails, MDTCA can refer the matter to the Consumer Tribunal, which can order Degustabox to refund you.

Filing with MDTCA is free and does not prevent you from also disputing the charge with your bank. Many consumers use both channels simultaneously for faster resolution.

Frequently asked questions about cancelling Degustabox in malaysia

Does Degustabox offer a pause instead of cancellation?

Yes, Degustabox offers a pause option in addition to cancellation. If you would like to pause your subscription for 1 to 3 months and resume it later, select the pause option instead of cancellation. Your subscription remains active, and billing is suspended during the pause. This is useful if you want to try the service again later without re-subscribing. However, if you want to end the subscription permanently, you must select the cancellation option, not pause.

Can i cancel immediately or must i wait until my next billing date?

You can cancel immediately at any time. You do not need to wait until your next billing date. Your cancellation takes effect on the date you submit it or within 3 to 5 business days after submission. If you have already paid for the current period, you will receive the remaining boxes for that period, but no future charges will occur. Tocancel recommends cancelling as soon as you decide you no longer want the service to minimise the risk of an unexpected charge.

Will i receive a refund if i cancel before receiving my first box?

If you cancel within 14 days of subscribing and before your first box is dispatched, you are entitled to a full refund under the cooling-off period for distance contracts. This is protected by the Consumer Protection Act 1999 and applies regardless of whether you have received a box. Contact Degustabox by email and state that you are cancelling within the 14-day cooling-off period and require a full refund.

What if Degustabox keeps charging me even after i cancelled?

This is a serious breach of consumer protection law. Take the following steps immediately: First, contact Degustabox by email with your cancellation date and the date of each unauthorized charge. Demand a refund within 14 days. Second, contact your bank and file a dispute for each unauthorized charge. Third, if Degustabox does not respond or refuses to refund within 14 days, file a complaint with MDTCA. You have the legal right to recover all unauthorized charges under the Consumer Protection Act 1999.

Does Degustabox have an office or address in malaysia where i can cancel in person?

No, Degustabox is based in Barcelona, Spain, and does not maintain a customer service office, registered address, or support centre in Malaysia. All customer support is handled remotely via their website account settings, the contact form on degustabox.com, or email at [email protected]. You cannot cancel in person. You must use the online or email methods described in this guide.

Why you should cancel now if Degustabox is not for you

If you have decided that Degustabox is not meeting your expectations or is too expensive for your budget, cancelling promptly is the best action. Every day you delay risks another monthly charge. The longer you remain subscribed, the harder it becomes to track how many charges you have paid and whether you have received what you paid for. Cancelling also removes the mental burden of an unwanted subscription hanging over your account.

Tocancel encourages you to act today. Use the step-by-step guide above, save your confirmation details, and verify in 10 days that no charge appears. If Degustabox charges you after cancellation, you now know your rights under the Consumer Protection Act 1999 and how to escalate to your bank or MDTCA.

Summary and final contact information

Cancelling Degustabox is straightforward if you follow the correct method for your subscription channel. Take screenshots, save confirmation emails, and verify your cancellation 10 days after your expected billing date. If a charge appears after cancellation, dispute it with your bank or escalate to MDTCA. Your consumer rights under the Consumer Protection Act 1999 give you the power to challenge unauthorized charges and recover refunds. Tocancel has helped thousands of consumers cancel Degustabox and reclaim their money. You can too.

Contact details for Degustabox

Website: degustabox.com

Email support: [email protected]

Registered office (Barcelona, Spain): Degustabox operates from Spain with no registered Malaysian address.

Contact details for consumer protection in malaysia

Ministry of Domestic Trade and Consumer Affairs (MDTCA):

Website: www.kpdnkk.gov.my

Telephone: 1-300-888-999 (toll-free consumer hotline)

Email: [email protected]

You can file a consumer complaint online at the MDTCA website or visit a local MDTCA office in your state.

Bank Negara Malaysia (for payment disputes):

Website: www.bnm.gov.my

If your bank does not resolve a payment dispute, you can escalate to Bank Negara Malaysia's Consumer and Market Conduct Department.

Take action today. Tocancel is here to support you with clear, straightforward guidance. Cancel Degustabox using the method that matches your subscription, verify the cancellation, and reclaim control of your finances.