Cancel Paddy Power: Step-by-Step Guide

How to cancel your Paddy Power account and stop betting charges in the philippines

Understanding Paddy Power and why you might want to leave

Paddy Power is an online betting and gaming platform founded in Dublin, Ireland, in 1988. The service lets you place sports bets, play casino games, enjoy poker, and buy bingo tickets. If you use Paddy Power in the Philippines, you are likely funding your account wallet and spending that balance on individual wagers rather than paying a fixed monthly subscription fee.

Many people in the Philippines contact Tocancel because they want to stop placing bets, close their account permanently, or dispute unexpected charges. The cancellation process for Paddy Power is straightforward once you know the exact steps, but the platform does not make it obvious. That is why Tocancel walks you through the entire closure journey here.

What you actually pay for on Paddy Power

Paddy Power does not operate like Netflix or Spotify. You do not pay a monthly subscription fee. Instead, you fund your account wallet and then spend that balance on individual bets, casino games, poker hands, or bingo tickets. Bingo games can cost as little as ₱0.50 per ticket, while sports bets and casino play vary widely depending on what you choose to wager.

The platform also runs reward programs and promotional offers tied to your betting activity. If you signed up for a promotional code or bonus offer, that is a marketing opt-in, not a recurring charge. However, if you have a stored payment method on file (a debit card, credit card, GCash, or Maya account), Paddy Power can charge you whenever you fund your wallet or place a bet. This means you remain financially exposed as long as your account exists.

How Paddy Power billing works in the philippines

If you see a recurring charge on your bank statement or phone bill, the source might not be Paddy Power directly. The charge could come from the Apple App Store, Google Play Store, or a third-party payment processor like Coins.ph or Easebuzz. This matters because you may need to cancel at the app store level, not just close your Paddy Power account.

Before you cancel, identify where the charge is coming from. Check your bank or e-wallet statements for the exact merchant name. Then follow the cancellation path that matches your billing source. Tocancel recommends taking a screenshot of each charge so you have evidence when you contact customer support.

Your consumer rights and what Paddy Power must respect

The Philippines protects your rights as a consumer through the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to accurate information, safe products and services, and fair contract terms. It also gives you the right to withdraw from a service within a reasonable period if the company fails to deliver what it promised.

Your legal position is clear: if Paddy Power charged you without clear consent, failed to provide promised bonuses, or locked you out of your own funds after you asked to close your account, you have grounds to file a complaint with the Department of Trade and Industry (DTI). Tocancel recommends keeping all screenshots, emails, and transaction records as evidence before you escalate.

What the consumer act says about cancellation and refunds

Under the Consumer Act of the Philippines, you have the right to cancel a service before it is fully rendered. If Paddy Power charged your wallet but you did not place any bets or play any games, you are entitled to request a refund of the unused balance. The law also protects you from hidden charges and automatic renewals without explicit written consent.

If Paddy Power refuses to refund your balance or close your account after you have asked, you can escalate your complaint to the DTI or file a dispute with your bank or payment provider. Tocancel has helped thousands of consumers navigate these disputes by documenting every step and following the proper escalation pathway.

Methods to cancel your Paddy Power account

You have three main paths to close your Paddy Power account: through the web platform, via the mobile app, or by contacting customer support directly.

Cancelling through the Paddy Power website

The web platform offers the most transparent cancellation route because you can download your account history and close your account in one session.

1. Log in to your Paddy Power account at paddypower.com
2. Click on your account icon in the top right corner
3. Select "Account Settings" or "My Account"
4. Look for "Account Closure" or "Close Account" option
   • If you do not see this option, scroll down to "Responsible Gaming" or "Tools"
   • You may find a "Self-Exclusion" or "Account Restrictions" menu instead
5. Click "Close Account Permanently" and confirm your intention to close
6. Paddy Power will ask you to select a reason for closure and may offer promotional incentives to stay. You do not have to accept these offers; proceed with closure
7. You will receive a confirmation email within 24 hours. Keep this email as proof of your cancellation request

Tocancel advises taking a screenshot of the confirmation page and saving your confirmation email. This protects you if Paddy Power later disputes your closure request or continues charging your payment method.

Cancelling through the Paddy Power mobile app

The mobile app process mirrors the website but may have a slightly different menu layout depending on whether you use iOS or Android.

1. Open the Paddy Power app and tap your account profile icon (usually in the bottom right or top left corner)
2. Scroll to "Settings" or "Account Preferences"
3. Look for "Account Closure" or "Close My Account"
4. Tap the closure option and confirm your intention to close
   • Answer any prompted questions about your reason for leaving
   • Do not claim a technical issue or falsely agree to a self-exclusion program if you do not intend to use it
5. Paddy Power will send you a confirmation email within 24 hours
6. Reply to that email or take a screenshot of the confirmation to document your request

Tocancel notes that the app may require an internet connection and may not process closures as reliably as the website. If you experience any app glitches, switch to the web platform to complete your cancellation.

Cancelling by contacting Paddy Power support

If the self-service option does not work or you encounter obstacles, contact Paddy Power's customer support team directly. This method creates a documented record of your cancellation request.

1. Visit the Paddy Power help center at help.paddypower.com or paddypower.com/help
2. Search for "Close Account" or "Account Closure"
3. Click "Contact Us" and choose your preferred contact method (live chat, email, or phone)
4. Explain that you want to permanently close your account and withdraw any remaining balance
   • Say: "I request the permanent closure of my Paddy Power account and a full refund of my remaining wallet balance."
   • Provide your account email address and username
5. Ask for written confirmation of your closure request via email
6. Request that Paddy Power confirm the date your account was closed and that no future charges will be made
7. Keep this email as your proof of cancellation

Tocancel recommends sending your closure request via email rather than live chat because email creates an automatic written record. If customer support tells you that your account closure will take time or that a waiting period applies, ask them to cite the specific terms in your user agreement that justify the delay.

Cancelling through app stores and third-party payment processors

If your charges come from the Apple App Store, Google Play Store, or a payment processor like Coins.ph, you must cancel the app subscription separately from closing your Paddy Power account.

Cancelling apple app store subscriptions

If you are an iOS user and see recurring Paddy Power charges on your App Store bill:

1. Open the Apple "Settings" app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find "Paddy Power" in the list and tap it
5. Tap "Cancel Subscription"
6. Confirm the cancellation. Apple will immediately stop billing you

Apple processes cancellations instantly, but you will retain access to the app until your current billing cycle ends. This means you may still be able to log in and fund bets until the final day of your subscription period.

Cancelling google play store subscriptions

If you are an Android user and see recurring Paddy Power charges on your Google Play bill:

1. Open Google Play Store on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage Subscriptions"
4. Find "Paddy Power" and tap it
5. Tap "Cancel Subscription" and confirm
6. Google Play will stop billing you immediately

Like Apple, Google Play stops future charges at once but may allow you access to the app until your subscription cycle ends.

Cancelling through third-party payment processors

If your charge shows as coming from Coins.ph, Easebuzz, or another payment processor, you must cancel at that processor's level as well as within Paddy Power:

1. Log in to your Coins.ph or Easebuzz account
2. Go to "Subscriptions" or "Recurring Payments" in your account settings
3. Find the Paddy Power subscription and cancel it
4. Verify that the processor sends you a cancellation confirmation email
5. Then close your Paddy Power account using one of the methods described above

Tocancel stresses that closing your Paddy Power account does not automatically cancel app store or payment processor subscriptions. You must cancel at every billing source independently to stop all charges.

Understanding Paddy power's refund policy

Paddy Power's approach to refunds depends on the reason for your closure and the status of your wallet balance.

When Paddy Power must refund your balance

If you have money in your Paddy Power wallet that you have not yet wagered, you have a strong legal position under the Consumer Act of the Philippines. Paddy Power is holding your money in trust, and you are entitled to recover it when you close your account. This means Paddy Power cannot keep your unspent balance as a cancellation fee.

Request your refund in writing when you close your account. Say: "Please refund my entire wallet balance of ₱[amount] to my original payment method." Tocancel advises waiting 5 to 10 business days for Paddy Power to process the refund. If it does not arrive, contact your bank or payment provider and file a dispute.

When refunds may be delayed or refused

Paddy Power may refuse a refund if your account is under investigation for fraud, if you self-excluded for problem gambling, or if you have an outstanding balance from a chargeback. The company may also freeze your account temporarily if it suspects unusual activity.

If Paddy Power refuses your refund, ask for a detailed written explanation. Under the Consumer Act of the Philippines, the company must justify any decision to withhold your funds. If the explanation is vague or unreasonable, escalate your complaint to the DTI with copies of all your emails and transaction records. Tocancel has seen many refunds approved at the DTI level after the consumer provided clear evidence that the balance was legitimately theirs.

Common mistakes to avoid when cancelling

Closing your Paddy Power account may feel straightforward, but small missteps can delay your refund or lock you out of evidence you need later.

Mistake 1: not documenting your closure request

If you close your account via the app or website without saving proof, Paddy Power may later claim you never requested closure. Take a screenshot of every confirmation page and save every confirmation email. Tocancel recommends forwarding your closure confirmation email to yourself and storing it in a separate folder. This creates multiple copies of evidence.

Mistake 2: accepting a self-exclusion or restriction instead of permanent closure

Paddy Power may offer you a temporary self-exclusion (7 days to 5 years) instead of permanent account closure. Self-exclusion pauses your access but does not close your account or release your balance. If your goal is to stop betting entirely, reject self-exclusion and insist on permanent closure in writing. Tocancel sees many consumers trapped in self-exclusion programs because they accepted the first option offered.

Mistake 3: closing your account while a bet is still pending

If you place a sports bet or casino wager and then immediately close your account, Paddy Power may delay closure until the bet settles. This can take days or even weeks if it is a long-term sports bet. Cancel open bets first, then close your account once all bets have settled and your balance is clear.

Mistake 4: not cancelling at all billing sources

Closing your Paddy Power account does not automatically cancel your Apple App Store or Google Play subscription. If you do not cancel at the app store level, you will continue to be charged. Tocancel recommends cancelling at every billing source in this order: (1) Paddy Power account, (2) app store subscription, (3) third-party payment processor subscription.

Mistake 5: attempting to cancel via messenger or social media

Paddy Power's social media accounts do not process account closures. If you send a closure request via Facebook Messenger or Twitter, Paddy Power staff will direct you to official channels and your request will not be logged in your account file. Always use the help center, email, or phone support for cancellations.

What to do after your account closes

Closure does not mean your financial relationship with Paddy Power ends immediately. Plan for a transition period of 5 to 10 business days to ensure your refund processes and no stray charges appear.

Monitoring your accounts after closure

Continue checking your bank or e-wallet statements daily for 10 days after Paddy Power confirms your closure. If you see any charge from Paddy Power, the app store, or a payment processor, take a screenshot and contact that company immediately. The longer you wait, the harder it becomes to dispute the charge and recover your money. Tocancel recommends setting a phone reminder for day 5 and day 10 to review your statements actively.

Uninstalling the app and removing saved payment methods

After Paddy Power confirms closure, uninstall the mobile app from your phone. This prevents accidental logins or bets. Check your device's saved passwords and payment methods and remove any Paddy Power login credentials. If you registered with a debit or credit card, check your bank's record and confirm that Paddy Power no longer appears in your list of authorised merchants.

Keeping your cancellation documents safe

Store your closure confirmation email and screenshots in a safe place for at least one year. If Paddy Power attempts to charge you after closure or if you need to file a dispute with the DTI, you will need this evidence. Tocancel recommends creating a folder on your phone or computer titled "Paddy Power Cancellation" and backing it up to cloud storage so you never lose it.

Common billing issues and how to handle them

Even after cancellation, billing glitches can occur. Understanding what went wrong helps you recover your money faster.

Charges after account closure

If you see a charge from Paddy Power or an app store after your account has closed, contact Paddy Power support immediately with your closure confirmation email. Ask them to investigate and reverse the charge. If they refuse, file a dispute with your bank or e-wallet provider. Many banks and e-wallet services in the Philippines automatically reverse charges from closed accounts if you provide your closure confirmation.

Refund stuck in processing

If Paddy Power promised a refund but it has not arrived after 10 business days, send a follow-up email asking for a refund status update. Include your account email, account number, and the amount you are waiting for. If Paddy Power does not respond within 3 business days, escalate by filing a complaint with the DTI. Tocancel has seen refunds approved within weeks of a DTI complaint being filed.

Account allegedly still active despite closure request

If you closed your account but Paddy Power later claims your account was never closed, reply with your closure confirmation email and request a manual account closure by a senior staff member. Ask for a new closure confirmation email with today's date and the signature of the person who processed it. Tocancel advises being polite but firm: "I closed this account on [date]. I have documentation of that closure. Please confirm now that it is permanently closed."

Pricing and charges summary

Paddy Power has no fixed monthly fee, but you may incur variable charges depending on your betting activity.

When to escalate to the department of trade and industry

If Paddy Power ignores your cancellation request or refuses to refund your balance without valid reason, you have the right to file a formal complaint with the Department of Trade and Industry (DTI).

How to file a DTI complaint

Visit the DTI complaint portal at https://www.dti.gov.ph/. Select your region, fill in the complaint form with details of your account closure request and Paddy Power's failure to comply, and attach copies of your closure confirmation email and all communication attempts. The DTI will investigate and notify Paddy Power of your complaint. The company has a defined timeline to respond, and failure to do so can result in penalties. Tocancel recommends filing a DTI complaint if more than 14 days have passed since your closure request with no response.

Your right to escalate

The DTI has authority over all betting and gaming platforms operating in the Philippines. If Paddy Power fails to honor your consumer rights, the DTI can order a refund and fine the company. Your legal position is backed by Republic Act No. 7394, and the DTI exists to enforce it on your behalf. Tocancel has supported consumers through DTI complaints and seen strong outcomes.

Cancellation checklist

Use this checklist to ensure you complete every step of the cancellation process correctly.

• I have identified all billing sources (Paddy Power app, Apple App Store, Google Play Store, Coins.ph, Easebuzz, or other)
• I have taken a screenshot of my current account balance
• I have cancelled all open bets or pending wagers
• I have submitted my permanent account closure request via the website, app, or email
• I have saved my closure confirmation email and taken a screenshot of the confirmation page
• I have cancelled my app store subscription (Apple or Google)
• I have cancelled any third-party payment processor subscription (Coins.ph, Easebuzz, etc.)
• I have checked my bank and e-wallet statements daily for 10 days after closure to confirm no further charges
• I have received my refund confirmation email with the refund amount and expected arrival date
• I have uninstalled the Paddy Power app from my device
• I have stored all cancellation documents in a secure folder for future reference
• If any issues arose, I have filed a complaint with the DTI (if applicable)

Contact information and next steps

If you encounter obstacles when closing your Paddy Power account, use these resources to escalate your request and protect your rights.

Paddy Power support

Visit help.paddypower.com or paddypower.com/help for email, phone, and live chat contact options. For account closure requests, use email to create a documented record. Tocancel recommends sending your closure request during business hours and keeping the exact time and date of your submission.

Payment provider disputes

If Paddy Power charges you after closure or refuses a refund, contact your bank or e-wallet provider directly. Tell them: "Paddy Power charged my account after I closed my account on [date]. I have documentation of my closure request. Please dispute this charge and recover my money." Most banks and e-wallet services in the Philippines process disputes within 5 to 15 business days.

Department of trade and industry complaint

File a formal complaint at https://www.dti.gov.ph/ if Paddy Power fails to respond to your cancellation request or refund claim within 14 days. Include your closure confirmation email, screenshots of your account statements, and a detailed timeline of your communication attempts. The DTI has the authority to order Paddy Power to close your account and refund your balance. Tocancel has seen the DTI resolve disputes that the company initially refused to address.

Paddy Power head office address for formal correspondence

For formal written notice of account closure and refund demands, you may send certified mail to Paddy Power's registered office in Dublin:

Paddy Power plc
Belgravia House
82 Belgravia Road
Dublin 4, D04 A7C2
Ireland

Include your Paddy Power account email, account number, closure request date, and the exact amount you are requesting as a refund. Send this via registered or courier mail and keep your tracking number as proof of delivery. Tocancel advises using this method if email contact with Paddy Power support has been unsuccessful.

Final takeaway and next steps

Closing your Paddy Power account is your right as a consumer under the Consumer Act of the Philippines. The process is simple when you know the exact steps: request closure through the website or app, cancel all app store and payment processor subscriptions, document your confirmation, monitor your statements for 10 days, and escalate to the DTI if the company refuses to comply.

You do not need Paddy Power's permission to leave, and the company cannot charge you cancellation fees or claim your unspent balance as a forfeit. If Paddy Power causes problems, the law is on your side. Tocancel has helped thousands of consumers cancel their Paddy Power accounts, recover their refunds, and stop unwanted charges. The time to act is now: take your first step today by logging in to your account or contacting Paddy Power support with your closure request in writing.

Your financial freedom matters. Tocancel is here to empower you to reclaim it.