Cancel Pogo: The Right Way

How to cancel Pogo and stop charges after the philippine ban

Why you might want to cancel Pogo now

Pogo is a casual gaming platform owned by Electronic Arts that lets you play card games, puzzle games, board games, and word games. The free version includes ads; the paid subscription called Club Pogo removes advertisements, unlocks exclusive games, and gives you bonus in-game items.

Here is what matters for Filipino players right now: on 31 December 2024, the Philippine government implemented a complete ban on Philippine Offshore Gaming Operators (POGOs). This means Pogo services are no longer legally available in the Philippines as of 2026. If you held a Club Pogo subscription before or during the ban, you may still be charged even though you cannot access the service anymore. Tocancel helps thousands of Filipino consumers navigate subscription cancellations in exactly this position every month.

Understanding club Pogo pricing and what it covers

Club Pogo operates on an annual billing cycle in most regions. When you subscribe, you pay a fixed yearly fee (typically converted from USD to Philippine Pesos) in exchange for ad-free gameplay, access to exclusive games, and bonus items. Many subscribers signed up for the convenience of a single annual charge rather than any single game feature.

Why Pogo became unavailable in the philippines

The ban on POGOs came into effect at the end of 2026, making it illegal for Pogo to operate or provide services to Philippine residents. This ban was not triggered by Pogo itself; rather, it reflects broader gaming regulation in the country. If you subscribed before the ban or held an active subscription when it took effect, Electronic Arts may still charge your payment method for a service you can no longer use legally. That is the core problem Tocancel addresses in this guide.

Your consumer rights when you cancel

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a paid subscription, particularly when the service is no longer available in your region.

What the consumer act of the philippines guarantees you

Your legal position is strong. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel your subscription before the next automatic renewal and receive a refund if the service cannot be delivered or is no longer legally available in your region. Second, the merchant (Electronic Arts) must honour your cancellation request within a reasonable timeframe, typically 5 to 10 business days. Third, you cannot be charged a cancellation penalty or fee. If Pogo or any payment processor tries to charge you a cancellation fee, that violates Philippine consumer law.

Most importantly, if you are charged after you cancel, you can dispute that charge as unauthorised. Your bank or payment provider is legally required to investigate the charge and reverse it if you provide evidence of your cancellation request. Keep screenshots of your subscription status, cancellation confirmation emails, and any communication with support; these documents are your proof if you need to escalate to the National Bureau of Consumer Protection (NBCP).

When you need to escalate a complaint

If Pogo's support team does not respond within 10 business days, or if you are charged after cancelling, file a formal complaint with the National Bureau of Consumer Protection (NBCP). You can reach the NBCP through their website at nbcp.dti.gov.ph or call their hotline for immediate guidance. Bring screenshots of your subscription, cancelled confirmation, and any unauthorised charges. The NBCP can compel Electronic Arts to refund you and investigate the billing failure. This is your legal escalation path, and Tocancel recommends using it if the company ignores your cancellation request.

How to cancel Pogo through the electronic arts website

Cancellation of Club Pogo subscriptions is handled entirely online through the Pogo and Electronic Arts websites; you do not need to send physical mail unless you want a written record for legal purposes.

Step-by-step cancellation process

1. Log into your Pogo account at pogo.com using your Electronic Arts credentials.
   • If you forgot your password, click "Forgot password" and reset it using the email address linked to your account.
   • If you have two-factor authentication enabled, have your phone ready to receive a verification code.
2. Navigate to your account settings or subscription management page.
   • Look for a menu labelled "Account", "Subscriptions", "Billing", or "My Membership".
   • If you subscribed through the Pogo website directly, the subscription page will show your Club Pogo status and renewal date.
3. Find your Club Pogo subscription and select the option to cancel.
   • You should see a button that says "Cancel subscription" or "Cancel membership".
   • Pogo may ask you why you are cancelling; select "Service no longer available in my region" or "I no longer want this subscription".
4. Confirm the cancellation.
   • Pogo will display your cancellation date and your last charge date.
   • You will receive a confirmation email at the address linked to your account within 24 hours.
   • Do not close the page until you see the confirmation message on screen.
5. Save or screenshot the confirmation page.
   • Take a screenshot of the cancellation confirmation, including the date and confirmation number if provided.
   • Forward the confirmation email to a safe folder or print it for your records.

If you subscribed through an app store

If you signed up for Club Pogo through the Apple App Store, Google Play, or another app store, cancellation works differently. You must cancel through the app store, not through Pogo itself. Your payment method is linked to the app store, not to Electronic Arts directly. Here is how to cancel depending on where you subscribed:

• Apple App Store: open the App Store app, tap your profile icon, select "Subscriptions", find Club Pogo, and tap "Cancel subscription". Confirm the cancellation.
• Google Play: open Google Play, tap your profile icon, select "Payments and subscriptions" then "Subscriptions", find Club Pogo, and tap "Cancel subscription".
• Other platforms: log into your account on that platform, navigate to subscriptions or billing, find Club Pogo, and select cancel.

App store cancellations typically take effect immediately, and you will receive a confirmation email from the app store (not from Pogo). Your Club Pogo access will end on your next renewal date, but you will not be charged again. Keep this confirmation email as proof of cancellation.

What happens after you cancel Pogo

Understanding what comes next removes uncertainty and helps you stay on top of refunds and account access.

Your account access and remaining gameplay

When you cancel, your Club Pogo membership ends on your next scheduled renewal date. Until that date, you retain full access to ad-free play, exclusive games, and bonus items. After the renewal date passes, your account reverts to the free tier, and you see ads again. Your game progress, friend lists, and saved games remain intact; you are not deleting your Pogo account, only ending the paid subscription.

Because the Philippine government has banned POGO services in the Philippines, you may not be able to access Pogo at all once the ban takes full effect, regardless of your subscription status. This is a regional restriction, not a cancellation issue. Tocancel advises checking whether you can still log in after cancelling; if the service is blocked in your region, you have grounds for a refund even if you are within your subscription period.

Refund eligibility and timeline

Whether you receive a refund depends on when you cancel and whether the service is no longer available in your region. If you cancel before your next renewal date and the service is still operating, you typically do not receive a refund for the unused portion of your current year. However, if the service is banned or unavailable in the Philippines, you have a strong legal case for a refund of any charges made after the ban took effect.

If you are entitled to a refund, Electronic Arts will process it within 5 to 10 business days. The refund is credited to your original payment method (credit card, debit card, or app store account). Check your bank or payment provider's transaction history within two weeks to confirm the refund appeared. If it does not appear, contact your bank immediately and provide them with your cancellation confirmation from Pogo. Your bank is required to investigate refund disputes under Philippine banking regulations.

If Pogo denies your refund claim, escalate to the National Bureau of Consumer Protection. Tocancel recommends having your cancellation confirmation, proof of the POGO ban, and your bank statements ready when you file a complaint.

Common mistakes when cancelling Pogo

Many Filipino subscribers make avoidable errors that delay cancellation or leave charges on their account. Recognizing these pitfalls now saves you time and frustration.

Mistake 1: cancelling only the app, not the subscription

Deleting the Pogo app from your phone does not cancel your subscription. You are still charged annually even though the app is gone. Always cancel through the website or app store subscription settings, not by uninstalling the app. Uninstalling is optional and provides no protection against future charges.

Mistake 2: not confirming cancellation in writing

If you cancel through the website but receive no confirmation email within 24 hours, assume the cancellation did not go through. Log back in and verify your subscription status. If Pogo's website does not show a cancellation date, contact Electronic Arts support immediately and ask for written confirmation of your cancellation request. Do not assume silence means success. Tocancel recommends keeping all confirmation emails and taking screenshots of your account status page after cancellation.

Mistake 3: ignoring charges after cancellation

If you see a charge on your bank statement after your confirmed cancellation date, contact your bank immediately and report it as an unauthorised charge. Do not assume it is a delayed processing of your original annual fee. Your bank can reverse the charge and open a dispute investigation. Provide your bank with your cancellation confirmation as evidence. Electronic Arts may try to re-bill you if your original cancellation request was lost in their system; your bank protects you in this scenario.

Mistake 4: forgetting the regional ban complicates refunds

Because Pogo is no longer legally available in the Philippines, arguing that you paid for a service you cannot use strengthens your refund case. Many subscribers overlook mentioning the POGO ban when they contact support. Always state explicitly: "I am cancelling because Pogo is banned in the Philippines and no longer available to me as of 31 December 2024." This shifts the conversation from "I changed my mind" to "I paid for an illegal service that cannot be delivered."

Checklist before you cancel

Use this checklist to ensure you cancel safely and have all the evidence you need.

When to contact support and when to escalate

Knowing the right moment to escalate saves time and increases your chances of success.

Contact electronic arts support if

You cannot locate your subscription settings, your account shows no cancellation option, or the cancellation page returns an error. Electronic Arts support can cancel your subscription manually if the website is faulty. You can reach them through the Pogo website's help section or contact Electronic Arts directly at their Philippines support email. Request written confirmation of your cancellation in your support ticket.

Escalate to the national bureau of consumer protection if

Electronic Arts does not respond within 10 business days, or you are charged after submitting a cancellation request. File a formal complaint with the NBCP at nbcp.dti.gov.ph or call their hotline. Include your cancellation confirmation, bank statements showing unauthorised charges, and all correspondence with Pogo. The NBCP can compel Electronic Arts to refund you and pay a penalty if they violated the Consumer Act of the Philippines.

Tocancel strongly recommends keeping every piece of evidence in one folder: screenshots, emails, bank statements, and support tickets. This documentation is what authorities need to resolve your case quickly.

Frequently asked questions about cancelling Pogo

Can i get a refund if i cancel mid-year?

Standard refund policies do not allow mid-year refunds once you have paid for an annual subscription. However, because Pogo is banned in the Philippines, you may have a legal case for a refund under the Consumer Act of the Philippines (Republic Act No. 7394) if you paid for a service that cannot be delivered in your region. File a refund request with Electronic Arts mentioning the POGO ban, and if they refuse, escalate to the NBCP.

Will cancelling delete my account?

No. Cancelling your Club Pogo subscription ends the paid membership but keeps your Pogo account active. Your game progress, achievements, and friend list remain. If you want to delete your account entirely, that is a separate process and requires a specific deletion request through account settings.

What if i cannot log into my account?

Reset your password using the email address linked to your Pogo account. If you no longer have access to that email, contact Electronic Arts support and request account recovery. Provide identification and proof of subscription. Support will help you regain access so you can cancel.

How do i cancel if i subscribed through the app store?

Cancel through the App Store app itself, not through Pogo. Open the App Store, tap your profile icon, go to "Subscriptions", find Club Pogo, and select "Cancel subscription". You will receive a confirmation email from Apple. This is the only valid cancellation method for app store subscriptions.

Contact information for cancellation and escalation

If you need to cancel via physical mail or require a mailing address for legal documentation, use the Electronic Arts headquarters address below. However, Tocancel emphasizes that online cancellation through the Pogo website is faster and legally sufficient. Only use physical mail if you cannot access the online cancellation system.

Electronic arts philippines contact address

For written cancellation notice or legal correspondence, address your letter to Electronic Arts Inc. (the parent company of Pogo). While Pogo does not maintain a Philippines-specific office due to the POGO ban, you can send correspondence to Electronic Arts' US headquarters:

Electronic Arts Inc.
209 Redwood Shores Parkway
Redwood City, CA 94065
United States

Include your Pogo account email, account number (if available), and a clear statement of your cancellation request. Send the letter via registered mail so you have proof of delivery. Allow 15 to 20 business days for a response.

National bureau of consumer protection escalation

If Electronic Arts does not respond or refuses your cancellation or refund:

National Bureau of Consumer Protection (NBCP)
Department of Trade and Industry
Phone: +63 2 8737-9445
Website: nbcp.dti.gov.ph
Email: [email protected]

File your complaint online or visit in person at their office in Manila. Bring all supporting documents: cancellation confirmation, bank statements, and correspondence with Electronic Arts.

Summary: your path to cancelling Pogo with confidence

Cancelling Club Pogo is a straightforward process when you know your rights and follow the correct steps. You are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees your right to cancel without penalty and to receive refunds if the service is no longer available in your region. The POGO ban makes your cancellation and refund case even stronger: you paid for a service that is now illegal to provide in the Philippines.

Start by logging into your Pogo account and cancelling through the website or app store where you subscribed. Take screenshots and save your confirmation email. Check your bank statement within 10 business days to confirm no further charges appear. If Electronic Arts ignores your cancellation or charges you after you cancel, report the unauthorised charge to your bank and file a complaint with the National Bureau of Consumer Protection.

Tocancel has helped thousands of consumers cancel subscriptions and recover unauthorised charges. Your situation is solvable, and you have the law on your side. Do not let confusion or worry prevent you from taking action today. Cancel now, keep your evidence, and escalate to the NBCP if you encounter any resistance. Tocancel is here to guide you through every step, and your consumer rights are worth protecting.