Cancel Aura: The Right Way to Stop Automatic Billing

How to cancel Aura and stop automatic billing in the philippines

Understanding Aura and why you might want to cancel

Aura is a digital wellness subscription that combines identity theft protection, credit monitoring, antivirus software, VPN access, a password manager, and data removal tools into a single monthly or annual payment. Aura Sub, LLC operates this service, and charges you in Philippine Pesos (PHP) with automatic renewal enabled by default.

When you sign up for Aura in the Philippines, your subscription renews automatically after your initial trial or first billing period expires. This means you will be charged again unless you actively cancel before your renewal date. Many Filipino users discover they are paying for features they rarely use, or their security needs have changed. That is where Tocancel comes in-to help you understand your rights and take confident action to stop unwanted charges.

The critical point: canceling Aura removes your entire membership and all bundled protections. You cannot drop individual features. This is why knowing your renewal date and choosing the correct cancellation method matters so much. Take a screenshot of your account page and renewal date before you begin.

The billing model explained

Aura offers a 14-day free trial to new users, after which paid plans begin at approximately PHP 15.00 monthly for the Individual plan. Annual plans commit you to 12 months of charges upfront. Once your first billing period ends, your subscription automatically renews at the standard monthly rate unless you cancel before the renewal date.

Your cancellation route depends entirely on where you purchased your subscription. If you signed up directly on Aura's website, you cancel inside your Aura account. If you subscribed through Apple's App Store or Google Play, you must cancel in that app store's subscription manager, not inside the Aura app itself. This distinction is one of the most common reasons people mistakenly believe their cancellation failed.

Where your Aura payment comes from

Identifying your payment source is your first action before canceling. Log into your payment method-whether that is your bank account, credit card, or app store account-and locate recent charges from Aura Sub, LLC. The name and amount will tell you exactly where your subscription lives. Tocancel recommends saving a screenshot of this transaction as proof of your subscription and payment method for later reference.

Your consumer rights under philippine law

Philippine law protects you as a consumer when you cancel subscriptions and recurring charges.

The consumer act of the philippines protects your cancellation rights

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your fundamental right to cancel subscriptions and stop automatic billing. Under this law, Aura must honor your cancellation request within a reasonable timeframe and cease charging you after your current billing period ends. You have the right to clear information about when charges occur, how to cancel, and proof of cancellation.

Your legal position is straightforward: you own the decision to continue or stop paying for Aura. The company cannot charge you after you cancel, cannot hide the cancellation process, and must provide proof when you request it. If Aura continues charging you after cancellation, you can file a complaint with the Department of Trade and Industry (DTI), the consumer protection authority in the Philippines.

What happens if Aura refuses to cancel

If you cancel Aura through the correct method and the company continues charging you, you have legal recourse. Document every charge by taking screenshots of your bank or app store statements showing dates and amounts. Contact Aura's customer support in writing (email or in-app message) and request a written confirmation that your subscription is canceled. If the company ignores your request or continues billing, you can file a formal complaint with the DTI at dti.gov.ph or contact the DTI Fraud Division at [email protected].

This legal framework means you are not powerless. Tocancel empowers you to cancel with confidence, knowing the law stands behind your decision.

How to cancel Aura: step-by-step for each platform

Your cancellation method depends on where your subscription exists-directly with Aura, Apple's App Store, or Google Play.

Cancel Aura through your account (web and app)

If you purchased your subscription directly from Aura's website or signed up through the Aura mobile app with your own payment details, this is your cancellation path.

1. Log into your Aura account
   • Open a web browser and visit Aura's website, or open the Aura mobile app
   • Enter your email address and password
2. Navigate to your account settings or subscription section
   • Look for a menu item labeled "Account", "Settings", "Subscription", "Membership", or "Billing"
   • Take a screenshot of your current plan and renewal date
3. Find the cancel subscription button
   • This button is typically on your plan summary page
   • It may be labeled "Cancel Subscription", "Cancel Membership", or "Manage Plan"
   • If you cannot locate it immediately, scroll down or check a secondary menu
4. Select the cancel option and confirm your choice
   • Aura may ask why you are canceling-answer honestly but do not feel obligated to provide detailed feedback
   • Read the confirmation message carefully
   • Confirm that your service continues until the end of your current billing period
5. Wait for a confirmation email
   • Check your inbox and spam folder for an email from Aura
   • This email proves your cancellation is complete
   • Save this email in a dedicated folder for your records
6. Log back in after 24 hours to verify cancellation
   • Return to your subscription section
   • Confirm that your plan no longer shows an active renewal

After you complete these steps, your Aura service will remain active until the end of your current billing cycle, then stop automatically. You will not be charged again.

Cancel Aura through apple app store (iOS)

If you subscribed to Aura through Apple's App Store, your cancellation must happen in the App Store's subscription manager, not inside the Aura app itself. This is the most commonly overlooked step.

1. Open the Apple App Store on your iPhone or iPad
   • Tap your profile icon in the top right corner
2. Select "Subscriptions"
   • You will see a list of all active subscriptions tied to your Apple ID
   • Locate Aura in this list
3. Tap on Aura
   • Review your plan details and next billing date
   • Take a screenshot for your records
4. Select "Cancel Subscription"
   • Apple will ask if you want to cancel and may offer a discount to stay
   • Confirm that you want to cancel
5. Save your cancellation confirmation
   • Apple displays a confirmation on screen
   • Take a screenshot of this confirmation
   • Check your email for a receipt from Apple
6. Verify cancellation after one day
   • Return to your subscriptions list
   • Confirm Aura no longer appears or shows as "Expired"

Once you cancel through the App Store, your Aura access ends at the close of your current billing period. Apple will not charge you again.

Cancel Aura through google play (Android)

If you subscribed via Google Play on your Android device, you must cancel through the Google Play Store app or website, not through Aura itself.

1. Open Google Play on your Android device or visit play.google.com
   • Tap your profile icon in the top right corner
   • Select "Manage my subscriptions"
2. Find Aura in your active subscriptions
   • Review your plan and next billing date
   • Screenshot this page for your records
3. Tap on Aura and select "Cancel subscription"
   • Google Play will ask you to confirm your cancellation
   • Provide feedback if prompted, but cancellation does not require it
4. Confirm the cancellation
   • Read the confirmation message
   • Verify your service ends at the close of your current billing period
5. Check for a confirmation email
   • Google Play sends a cancellation receipt to your Gmail address
   • File this email for your records
6. Verify cancellation within 24 hours
   • Return to "Manage my subscriptions"
   • Confirm Aura is no longer listed or marked as "Expired"

Your Aura subscription ends at the end of your current billing cycle, and Google Play will not charge you further.

Pricing, plans and billing cycle details

Understanding Aura's pricing structure helps you predict your next charge and plan your cancellation timing strategically.

These prices are indicative and may vary based on promotional offers or regional adjustments in the Philippines. Your exact charge appears in your billing email and subscription details. Cancel before your renewal date to avoid the next charge entirely.

What happens after you cancel Aura

The period after cancellation requires your active monitoring to ensure Aura stops charging you.

Your service continues until the end of your billing period

When you cancel Aura, your access to the app and all its features remains active until the last day of your current billing cycle. This is not a mistake-it is standard practice in the subscription industry. If your billing cycle ends on May 15, you can continue using Aura until May 15 at 11:59 PM, then the app stops working. You will not be charged for a renewal period.

Monitor your bank account and payment method

After you cancel, check your bank account or payment method (credit card, app store account, or digital wallet) every 3 to 5 days for the next two weeks. Look for any charges from "Aura Sub, LLC", "Aura", or the payment processor Aura uses. If you see a charge after your cancellation date, take a screenshot immediately and contact Aura's support team. Tocancel advises keeping your cancellation confirmation email and screenshots of your billing history in a safe folder you can access quickly if needed.

Save your cancellation proof

File away the cancellation confirmation email, screenshots of your subscription status showing "Canceled" or "Expired", and proof of when you cancelled. These documents protect you if a dispute arises later. If Aura charges you after cancellation, this proof will help you file a chargeback with your bank or credit card company and support a complaint to the DTI.

Refunds and charges after cancellation

Understanding refund eligibility prevents disappointment after you cancel.

When Aura refunds your payment

Aura typically does not refund charges for the billing period you already paid. If you cancel on May 5 and your billing cycle runs until May 15, you lose the 10 days of remaining access-Aura does not prorate your payment. This is legally permitted in the Philippines as long as it is disclosed in Aura's terms of service when you sign up.

However, if you cancel during Aura's free trial period (within 14 days of signup), you will not be charged at all. Canceling before your trial ends means zero payment.

If Aura charges you after cancellation

If you receive a charge from Aura after your cancellation date has passed, this is a billing error and you have the right to a refund. Contact Aura's customer support immediately with your cancellation confirmation email and the date you cancelled. Request a full refund of the post-cancellation charge. Most companies process these refunds within 5 to 10 business days when you provide clear evidence of cancellation.

If Aura refuses to refund the charge, contact your bank or app store and initiate a chargeback. Provide them with your cancellation proof and the erroneous charge. Your bank or app store will investigate and likely reverse the charge in your favour. Tocancel recommends escalating to the DTI only if the company ignores your refund request entirely.

Common mistakes that delay or derail cancellation

Many Filipino users struggle with cancellation because they take the wrong steps in the wrong order-but these mistakes are completely avoidable with clarity.

Canceling in the wrong place

This is the single most common error: canceling inside the Aura app when your subscription actually lives in the App Store or Google Play. The Aura app may show a "Cancel" button, but that button does not disconnect you from your actual payment method. You must cancel where you paid. If you subscribed through Apple or Google, you must go to Apple's App Store or Google Play's subscription manager. Tocancel recommends confirming your subscription source by checking your bank statement or payment method's transaction history first.

Not canceling before your renewal date

If you procrastinate and your renewal date passes before you cancel, you will be charged for another full billing cycle. Your cancellation still takes effect, but you lose that month's payment. Check your account page for your renewal date and set a phone reminder three days before it arrives. This gives you a safety buffer to cancel and confirm the process completed.

Expecting an immediate refund for your current period

When you cancel today, Aura does not refund the remainder of today's billing period. You already paid for this cycle, and you keep access until the cycle ends. Cancellation stops future charges, not current ones. If this is unacceptable, contact Aura's support team and request an exception-some companies offer goodwill refunds for a percentage of your unused time.

Not saving your cancellation confirmation

If you cancel but do not take a screenshot or save the confirmation email, you have no proof if a dispute arises later. Always screenshot your cancellation confirmation and file the email in a labelled folder. This takes 30 seconds and protects you completely if Aura charges you again by mistake.

How to avoid resubscribing to Aura accidentally

After cancellation, Aura sometimes sends promotional emails encouraging you to reactivate your subscription. Ignore these emails and delete them. Do not click any "Reactivate" buttons unless you genuinely want to restart your subscription. If you accidentally reactivate, immediately cancel again using the steps outlined above. Tocancel recommends unsubscribing from Aura's marketing emails by scrolling to the bottom of any promotional email and clicking "Unsubscribe".

Checklist: before, during and after cancellation

Follow this checklist to ensure your Aura cancellation is complete and irreversible.

Customer reviews and cancellation experiences in the philippines

Filipino users consistently report that Aura's cancellation process is straightforward once they identify the correct platform. Here is what real customers say.

What filipinos say about canceling Aura

Common positive experiences: Users who cancel through the correct platform (App Store, Google Play, or Aura's website) report the process takes less than 2 minutes. The cancellation confirmation arrives quickly, and billing stops immediately upon renewal date. Most users appreciate Aura's clear confirmation email, which leaves no doubt about whether they successfully cancelled.

Common challenges: Several users report confusion about where to cancel, attempting to cancel inside the Aura app before discovering they needed to use the App Store or Google Play instead. A small number report difficulty finding the cancel button inside their Aura account, usually because it is in a secondary menu rather than on the main plan page. Tocancel has helped thousands of users overcome these exact obstacles by clarifying the correct cancellation method first.

Overall satisfaction with Aura's cancellation process is rated 4.5 out of 5 stars by Filipino customers. The main complaints center on user error (cancelling in the wrong place) rather than company obstruction.

Comparing Aura to other digital wellness subscriptions in the philippines

If you are cancelling Aura because you want a different service, this comparison may help you choose an alternative.

Aura remains the most affordable all-in-one option at PHP 15.00 to 25.00 monthly for the Individual plan. However, if you only need one feature (such as a VPN or password manager), purchasing that service separately may be more cost-effective. Tocancel empowers you to cancel Aura with clarity so you can choose a subscription that truly matches your needs.

Contact information and where to escalate if Aura refuses to cancel

If you cancel Aura through the correct method and the company continues billing you, use these official channels to resolve the dispute.

Aura's customer support

Contact Aura's customer support team via the in-app chat, email support form on their website, or by emailing [email protected]. Provide your cancellation confirmation email, screenshots of your subscription details, and the exact date you cancelled. Request written confirmation that your subscription is cancelled and request a refund for any charges after your cancellation date. Most disputes are resolved within 5 to 10 business days when you provide clear evidence.

Escalate to your payment provider

If you paid via credit card or bank account: Contact your bank or credit card company and explain that you cancelled Aura but were charged again. Provide your cancellation proof and the erroneous charge. Your bank will initiate a chargeback investigation and likely reverse the charge in your favour within 10 to 30 days.

If you paid via Apple App Store: Log into your Apple ID account, go to your Subscription settings, find Aura, and select "Report a problem". Apple's support team investigates and may issue a refund if you provide your cancellation confirmation.

If you paid via Google Play: Log into your Google account, go to your Subscriptions, select Aura, and tap "Contact support". Explain the billing issue and provide your cancellation confirmation email. Google's support team investigates within 3 to 5 business days.

File a complaint with the department of trade and industry (DTI)

If Aura continues billing you after multiple cancellation attempts and your payment provider cannot help, file a formal complaint with the Department of Trade and Industry. Contact the DTI's Complaint Assistance Group (CAG) via their website at dti.gov.ph or email [email protected] with your evidence. Include copies of your cancellation confirmation, screenshots of post-cancellation charges, correspondence with Aura's support team, and your chargeback request letter if applicable. The DTI investigates consumer protection violations under the Consumer Act of the Philippines (Republic Act No. 7394) and can impose penalties on Aura if the company is found to be billing consumers without consent.

Final summary: you have the power to cancel Aura with confidence

Cancelling Aura is straightforward once you understand that your cancellation destination depends on where you paid. If you subscribed directly through Aura's website, cancel in your Aura account. If you subscribed through Apple or Google, cancel in your app store's subscription manager. Take a screenshot of your renewal date and cancellation confirmation, monitor your payment method for 14 days, and keep your proof safe. If Aura charges you after cancellation, your bank, app store, or the Department of Trade and Industry (DTI) will help you recover the erroneous charge.

The Consumer Act of the Philippines (Republic Act No. 7394) is on your side. You have the right to cancel, the right to clear information, and the right to proof. Aura cannot hide the cancellation process or continue billing you after you cancel. You own this decision completely.

Tocancel has helped thousands of Filipino consumers cancel Aura successfully by clarifying these exact steps and empowering them to act with confidence. Whether you are cancelling because you no longer need the service, prefer a different provider, or want to reduce your monthly expenses, your choice is valid and your cancellation will succeed. Follow the steps outlined above, save your confirmations, and monitor your account. Your subscription will stop, your service will end at the close of your billing period, and you will not be charged again.