Cancel Hiya: The Right Way

How to cancel Hiya and stop unwanted charges in the philippines

Why you might want to cancel Hiya and what you need to know first

Hiya is a caller ID and spam-blocking application designed to help you identify incoming calls and filter unwanted numbers. The service offers a free version with basic features, but most users in the Philippines who choose to cancel are subscribed to Hiya AI Phone Premium, which costs ₱564 per month or ₱2,824 per year.

If you signed up for the free two-week trial and your payment method was charged automatically after the trial ended, you are far from alone. Many Filipino users download Hiya, benefit from the free trial, and then discover they've been enrolled in a paid subscription without a clear cancellation option in sight. The good news is that you have consumer rights protecting you, and Tocancel can help you understand exactly how to exercise them.

How hiya's free trial and auto-renewal system works

Hiya advertises a free two-week trial to new users. During those 14 days, you get full access to premium features without paying anything. However, if you do not cancel before day 14 ends, Hiya will automatically charge your payment method. This is called auto-renewal, and it happens silently-you will not receive a notification on the exact renewal date.

The charge depends on your billing cycle. If you selected monthly billing, Hiya charges ₱564 immediately and then every 30 days. If you chose annual billing upfront, you face a single charge of ₱2,824. For many Filipino households, this unexpected charge creates genuine financial hardship, especially when the cancellation process is deliberately hidden.

Understanding where your billing happens

This is critical: Hiya operates through three separate billing systems, and cancelling in the wrong place will not stop your charges. Your subscription might be active through your web account at the Hiya website, the Apple App Store (if you use an iPhone), or Google Play (if you use Android). Depending on where you signed up, your payment flows through a different system entirely.

When you subscribed through the app on your device, Apple or Google processes the billing, not Hiya directly. When you signed up via the Hiya website, your payment is tied to your web account with Hiya. This distinction determines which cancellation process you must follow, and getting it wrong means your charges continue.

Your consumer rights under philippine law

The Philippines has strong consumer protection laws that apply to Hiya and every other subscription service operating in the country.

What the consumer act of the philippines guarantees you

The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific legal rights when dealing with subscription services. Under this law, you have the right to cancel a service and stop being charged. The act explicitly requires companies to make cancellation as easy as signup, and it protects you against unauthorised or continued billing after you have cancelled.

Your legal position is straightforward: once you cancel Hiya, the company must stop charging your payment method. If they continue to bill you after you have submitted a valid cancellation request, that violates your consumer rights. The company must honour your request within a reasonable timeframe-typically 7 to 14 days under Philippine consumer law.

What to do if Hiya refuses to cancel or keeps charging you

If you have cancelled through all available channels and Hiya continues to charge your payment method, you have a formal escalation path. The Department of Trade and Industry (DTI) in the Philippines oversees consumer complaints and disputes. You can file a formal complaint with the DTI if Hiya ignores your cancellation request or refuses to process a refund.

Before escalating to the DTI, send a written demand to Hiya's support email at [email protected]. State clearly that you have cancelled and are requesting an immediate refund of any charges made after your cancellation date. Give Hiya 14 days to respond. Keep copies of everything: your cancellation confirmation, your billing statements, and your emails to support. Tocancel recommends documenting every step because this paper trail is your evidence if you need to file a DTI complaint.

How to cancel Hiya depending on where you subscribed

Your cancellation steps depend entirely on which platform processed your payment when you signed up.

Cancelling through the Hiya website (web account)

If you subscribed directly through the Hiya website or the Manage Account link, follow these steps to cancel your subscription immediately.

1. Visit the Hiya website and log into your account using your email address and password.
2. Navigate to your account settings or billing section (usually labelled "Manage Account" or "Subscription").
3. Locate the "Cancel Subscription" or "Downgrade" option.
4. Click to cancel and follow the prompts to confirm.
5. You should receive a cancellation confirmation email at the address associated with your account.
6. If you do not receive confirmation within 24 hours, email [email protected] with your account details and the date you attempted to cancel.

Take a screenshot of your cancellation confirmation before you close the browser window. This proof is essential if Hiya continues to charge you or if you need to dispute a charge with your bank. Once you cancel through the web account, Hiya must stop charging you within one billing cycle.

Cancelling an apple app store subscription

If you subscribed to Hiya through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through Hiya directly. Apple handles all billing for app subscriptions purchased this way.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to access your Apple ID account.
3. Select "Subscriptions".
4. Find Hiya in the active subscriptions list and tap it.
5. Tap "Cancel Subscription" and confirm your choice.
6. Apple will provide an immediate cancellation confirmation.

Your Hiya subscription ends at the end of your current billing period. If you paid for a monthly subscription, you retain access until the end of that month. If you paid annually, you keep access until 12 months from your purchase date. Apple will not charge you again after cancellation, and you can request a refund if you cancelled within 14 days of your initial purchase or renewal.

Cancelling a google play subscription

If you subscribed to Hiya through the Google Play Store on your Android phone or tablet, Google processes your billing, not Hiya. You must cancel through Google's system.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find Hiya and tap it.
6. Tap "Cancel Subscription" and follow the confirmation steps.

Like Apple, Google will stop charging you after your current billing period ends. Annual subscribers retain access until 12 months from purchase; monthly subscribers keep access until the month concludes. You can request a refund from Google if you cancel within 14 days of the charge date.

Hiya pricing and billing summary

Understanding what you are paying helps you decide whether cancellation is right for you.

If you remain on the free version of Hiya, you are not charged anything and do not need to cancel. However, if you started a premium trial or activated a paid subscription, you must cancel to stop charges. The trial period of 14 days is intentionally short, which is why many users forget to cancel before the charge hits.

What happens after you cancel Hiya

After you submit your cancellation request, you move into a waiting period before your subscription officially ends.

Your account access after cancellation

Cancelling Hiya does not immediately revoke your access. You retain full premium features until the end of your current billing period. If you are on a monthly plan, you keep access for the rest of that month. If you are on an annual plan, you keep access until 12 months from your payment date. This is standard practice in the subscription industry and is protected under Philippine consumer law-you are entitled to the service you have already paid for.

After your billing period ends, Hiya will downgrade you to the free version automatically. At that point, you will no longer have access to premium features like caller ID enhancement and spam filtering.

Requesting a refund if you cancelled within 14 days

If you cancelled your Hiya subscription within 14 days of your initial charge or renewal charge, you are entitled to a full refund under Philippine consumer protection standards and the terms of most payment processors. Contact Hiya support immediately at [email protected] and request a refund in writing. Include your account email, the date you were charged, and the date you cancelled.

If Hiya refuses the refund, you can also request a refund directly from your bank or payment processor. If you used a credit card, contact your card issuer and dispute the charge. If you used debit or a digital wallet, request a reversal from your bank. Most Filipino banks honour refund requests for cancelled subscriptions within 30 days of the original charge.

Checking if charges have actually stopped

After you cancel, monitor your billing statements carefully for the next two billing cycles. Check your bank or payment app to confirm that no new Hiya charges appear. If you see a charge 30 or 60 days after your cancellation date, this is a billing error, and you have the right to dispute it immediately.

Document the dates of any unauthorized charges and report them to your bank within 30 days. Provide your bank with proof of your cancellation confirmation email. Your bank has a legal obligation to investigate and reverse fraudulent or unauthorized charges within 30 to 60 days.

Common cancellation mistakes to avoid

Many Filipino users cancel in the wrong place or forget a critical step-the good news is that understanding these mistakes now means you will not make them.

Cancelling the app instead of the subscription

The single most common mistake is deleting the Hiya app from your phone and assuming the subscription has ended. Deleting the app does nothing to stop billing. Your subscription lives with Apple, Google, or Hiya's web system-not on your device. Uninstalling the app simply removes the software; your payment method continues to be charged on schedule.

You must cancel the subscription through the exact platform where you signed up. Only then will the charges stop.

Cancelling in the wrong system

If you signed up through the Apple App Store but try to cancel through your Hiya web account, the cancellation will not work. Apple processes your payment, not Hiya. Cancelling in the Hiya account just removes the link to your Apple subscription-it does not stop Apple from charging you. Always verify which platform received your initial payment, then cancel in that exact system.

Not requesting confirmation in writing

If you cancel through the Hiya website and do not receive a confirmation email within 24 hours, send an email to [email protected] asking for written confirmation of your cancellation. Screenshot everything. This creates a paper trail that protects you if Hiya claims they never received your cancellation request. Without written proof, you have no evidence if you need to escalate to your bank or the DTI.

When you should cancel Hiya and when you might keep it

Deciding whether to cancel Hiya depends on your personal needs and financial situation.

If you are uncertain, try the free version of Hiya first. Downgrade to the free tier, use it for 30 days, and see whether the premium features genuinely improve your phone experience. If you do not miss them, cancel the paid subscription. Tocancel believes this approach helps you make a confident, informed choice.

Tocancel's checklist before you cancel

Use this checklist to make sure you cancel correctly the first time.

• Identify where you signed up: Apple App Store, Google Play, or Hiya website.
• Log into your account or payment system and locate your active subscription.
• Take a screenshot of your current subscription status before cancelling.
• Click "Cancel Subscription" and follow all confirmation prompts.
• Wait for a confirmation email or message within 24 hours.
• If no confirmation arrives, email [email protected] with your account details.
• Check your next billing statement (30 or 60 days later) to confirm no charge appeared.
• If an unauthorized charge appears, dispute it with your bank immediately.
• Keep all cancellation confirmations and bank statements for six months.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. By following this checklist, you ensure that your cancellation is documented and traceable, which protects you if any dispute arises.

What to do if Hiya continues to charge you after cancellation

If you cancelled but Hiya continues to charge your payment method, you have immediate options under Philippine law.

Step 1: contact Hiya support in writing

Send an email to [email protected] with the subject line "Cancellation Dispute and Refund Request". Include your full account email, the date you cancelled, and the dates of any charges that appeared after cancellation. Request that Hiya process an immediate refund. Set a deadline of 14 days for their response. Keep a copy of this email in your records.

Step 2: dispute the charge with your bank

If Hiya does not respond or refuses to refund you within 14 days, contact your bank. Tell them you cancelled your subscription but were charged anyway. Provide your bank with your cancellation confirmation email and the disputed transaction details. Most Philippine banks reverse unauthorized charges within 30 to 60 days. Your bank will investigate and request proof from Hiya. If Hiya cannot provide proof of your ongoing consent, your bank will reverse the charge.

Step 3: file a complaint with the department of trade and industry

If your bank declines to reverse the charge or Hiya continues billing you despite your cancellation, file a formal complaint with the DTI. Visit the DTI website or your nearest DTI office and submit a written complaint. Include all documentation: your cancellation confirmation, your bank statements showing unauthorized charges, your emails to Hiya support, and your bank's response. The DTI has the authority to investigate, and if the company is found in violation of Republic Act No. 7394, it can impose fines and order a refund.

Tocancel recommends taking this step if the amount owed is significant or if Hiya has charged you multiple times after cancellation. The DTI takes consumer protection seriously, and your complaint adds to the public record against the company.

Contact and escalation information

Hiya does not list a physical cancellation address in the Philippines. All cancellation requests and support contact must be submitted via email to [email protected] or through the Manage Account link on the Hiya website. This is the official billing support channel for the service. If you do not receive a response within 14 days, escalate to the Department of Trade and Industry (DTI) with your documentation.

Tocancel makes it simple: cancel where you signed up, request written confirmation, save your proof, and monitor your billing. Tocancel has supported thousands of consumers through exactly this process, and you have every legal right to cancel and stop being charged. Take action today-your financial security depends on it.