Cancel Hims: The Right Way to Stop Charges

How to cancel Hims in the philippines and stop recurring charges

Why you need to cancel Hims and what you should know first

Hims is a United States-based telehealth subscription service that delivers prescription treatments directly to your address for men's health conditions, hair loss, erectile dysfunction, skincare, and weight management. You complete an online health questionnaire, a licensed provider reviews your case, and if approved, treatment ships automatically on a recurring schedule. The critical issue for users in the Philippines: Hims operates on US Eastern Standard Time (EST), customer support runs Monday to Friday 9 AM to 5 PM EST only, and all pricing displays in US dollars (USD) with no local Philippine support team.

The service model is built on auto-renewing subscriptions, not one-time purchases. This means you enroll in an ongoing commitment that continues charging your card every billing cycle until you formally cancel. For Philippine users, this creates real challenges: time zone delays, currency conversion fees when your bank converts USD to Philippine pesos, and a complex cancellation process designed for US customers.

How Hims charges your card and when renewal happens

Hims subscriptions renew automatically unless you cancel at least 2 days before your renewal date. The company may process charges up to 2 days early without advance notice to prevent treatment interruptions. This timing trap catches many users off guard. If your renewal date is the 15th of the month, Hims could charge your card on the 13th, leaving you with almost no warning. Charges appear on your billing statement as transactions from Hims or its parent company, GoodRx.

If you pay with an international card, GCash-linked payment method, or Maya card, your bank will convert the USD amount to Philippine pesos at the current exchange rate, which often differs from the USD price shown on Hims' website. This means you may be charged more pesos than you expected based on exchange rate fluctuations.

Common reasons users in the philippines cancel Hims

Recurring unexpected charges after cancellation attempts, difficulty reaching customer support due to time zone differences, high international shipping costs, dissatisfaction with treatment results or side effects, and discovery of local Filipino healthcare providers offering the same medications at lower cost all drive cancellations. Some users also cancel after experiencing complications or simply deciding the subscription no longer fits their health needs or budget.

Whatever your reason, you hold legal protections under the Consumer Act of the Philippines (Republic Act No. 7394), which requires companies to honor cancellation requests and prohibits unfair billing practices. Tocancel exists to help you understand those rights and execute your cancellation clearly and confidently.

Your consumer rights under philippine law

The Consumer Act of the Philippines protects you when dealing with subscription services like Hims, even though the company operates in the United States.

What the consumer act of the philippines guarantees you

You have the right to cancel your subscription at any time, and Hims must honor that cancellation within a reasonable timeframe, typically 1 to 3 business days. You are protected against unfair or deceptive billing practices, hidden charges, and cancellation methods designed to be difficult to find. If Hims continues to charge you after you have submitted a valid cancellation request, you can dispute those charges with your bank or card issuer and request a chargeback.

You also have the right to request a refund for any charges incurred after your cancellation date if Hims fails to honor your cancellation request. Your legal position is strong: the burden is on the company to prove they cancelled your subscription on time, not on you to prove you requested cancellation. Save your cancellation confirmation email, take screenshots of your account status, and keep payment statements showing any charges after your cancellation date.

How to escalate if Hims refuses to cancel

If Hims ignores your cancellation request or continues charging your card, you have several escalation paths. First, contact your bank or card issuer and initiate a chargeback dispute, explaining that you cancelled the subscription and Hims charged you after the cancellation date. Your bank can reverse unauthorized charges and investigate Hims' billing practices.

If chargeback fails or Hims disputes it, file a formal complaint with the National Bureau of Consumer Protection (NBCP), the enforcement agency for the Consumer Act of the Philippines. The NBCP can compel Hims to refund you and impose penalties for unfair practices. Include your cancellation request, confirmation emails, and payment statements as evidence. Tocancel recommends keeping a detailed timeline of every communication and charge as you pursue this escalation.

Step-by-step instructions to cancel Hims

Cancelling Hims requires you to access your account directly through their website or app, as the company does not cancel subscriptions by email, phone, or social media messages.

Cancellation method: online account dashboard

This is the most reliable way to cancel and leaves a clear digital record of your request.

1. Log into your Hims account at www.forhims.com using your email and password.
   • If you have forgotten your password, select "Forgot password" and follow the reset link sent to your email.
2. Navigate to the "Subscriptions" or "My Orders" section of your account dashboard.
   • This section shows all active subscriptions and their renewal dates.
3. Find the prescription you want to cancel and select the "Manage" or "Edit" button next to it.
   • Do not pause or skip doses; select the full cancellation option.
4. Read the cancellation confirmation screen and select "Cancel subscription" or "Confirm cancellation."
   • Hims may offer a discount or ask you to confirm one final time.
5. Wait for the confirmation message and screenshot the page showing "Your subscription has been cancelled" or similar language.
   • Take a screenshot immediately as proof of the cancellation date and time.
6. Check your email within 2 hours for a cancellation confirmation email from Hims ([email protected] or [email protected]).
   • Save this email permanently in a folder labeled "Hims Cancellation" for your records.

When to contact customer support

Contact Hims customer support only if you cannot access your account, forget your password, or encounter an error when attempting to cancel online. The company's support hours are Monday to Friday 9 AM to 5 PM EST, which is 10 PM to 6 AM Philippine Standard Time (PST) the same evening to next morning. This time zone lag means you may need to submit your request outside normal business hours in the Philippines and wait until the next business day for a response.

When you contact support, use the live chat or email function on their website and state your request clearly: "I request to cancel my Hims subscription immediately. My account email is [your email], and my renewal date is [date]. Please confirm cancellation in writing." Request written confirmation and note the date and time of your request. Do not rely on phone calls alone; follow up with an email to create a written record.

Pricing and charges breakdown for philippines users

Understanding Hims' pricing structure helps you calculate your actual out-of-pocket cost and confirm charges on your billing statement.

Your actual PHP charge depends on your bank's exchange rate on the day Hims processes your payment. Currency fluctuations can add PHP 100-300 to your bill compared to the USD price shown on Hims' website. Request an itemized breakdown from Hims customer support showing the USD charge, exchange rate applied, and PHP conversion to verify accuracy.

What to do after you cancel Hims

Cancellation is not the end of your work; you must verify that Hims has actually stopped charging you.

Verification steps within 7 days of cancellation

Monitor your email for a final cancellation confirmation from Hims. If you do not receive one within 2 hours of cancelling online, or within 1 business day if you requested cancellation by support email, contact customer support again and request written confirmation that your subscription is cancelled, your account is no longer active, and no future charges will be applied.

Check your bank or credit card account 5-7 days after your cancellation date to confirm no new charge appears. Hims may have already charged you 2 days before your original renewal date, which is why timing matters. If you see a charge after cancelling, contact your bank immediately and report it as an unauthorized charge or billing error. Tocancel recommends setting a phone calendar reminder for 7 days after cancellation to check your account.

Handling unexpected charges after cancellation

If Hims charges your card after you cancelled, take these steps immediately:

1. Log into your Hims account and take a screenshot showing your subscription status as "Cancelled" or "Inactive."
2. Retrieve your cancellation confirmation email from Hims showing the cancellation date.
3. Contact your bank or card issuer within 60 days of the unauthorized charge and initiate a chargeback dispute.
   • Provide your cancellation confirmation email and account screenshots as evidence.
   • Explain that you cancelled your subscription and Hims charged you after the cancellation date.
4. Follow your bank's dispute resolution process and respond to any requests for additional documentation within the timeframe your bank provides.
5. If the chargeback succeeds, your money is returned to your account within 5-10 business days.

Reporting Hims to the national bureau of consumer protection

If Hims continues to charge you despite cancellation, or if your chargeback is denied, file a formal complaint with the National Bureau of Consumer Protection (NBCP). You can submit a complaint online at nbcp.dti.gov.ph or visit the NBCP office in Manila. Include your cancellation confirmation, all payment statements showing charges after cancellation, bank chargeback documentation, and a detailed timeline of your communication with Hims. The NBCP can compel Hims to refund you and impose penalties for violating the Consumer Act of the Philippines.

Refund and credit options if Hims charged you incorrectly

You have the right to a refund if Hims charged you after your cancellation date.

Requesting a refund directly from Hims

Contact Hims customer support with your cancellation confirmation email and the dates of any charges incurred after cancellation. Provide the amount charged in USD and PHP and request a full refund. Be specific: "I cancelled my subscription on [date]. Hims charged my card on [date] after cancellation. I request a refund of USD [amount] / PHP [amount]. Please confirm refund processing within 3 business days."

Hims may offer store credit instead of a refund to your card. Decline this if possible, because store credit keeps you locked into their system. Insist on a refund to your original payment method. If Hims refuses, escalate to your bank's chargeback process (see above).

Bank chargeback as your primary refund method

If Hims does not issue a refund within 5 business days of your request, contact your bank and dispute the charge. Your bank can reverse the transaction and investigate Hims' billing practices. Chargebacks typically succeed if you provide proof that you cancelled before the charge was applied, because the burden is on the merchant to prove authorization. Most banks reverse the charge within 2-4 weeks and credit your account permanently.

Tocancel strongly recommends using your bank's chargeback process over requesting a refund directly from Hims, because banks have more leverage to compel refunds and are more likely to protect you if Hims contests the dispute.

Common mistakes to avoid when cancelling Hims

Cancelling a subscription feels straightforward, but Hims' interface and billing practices create several traps that catch users off guard.

Mistake 1: pausing instead of cancelling

Hims' account dashboard offers a "Pause subscription" option that looks like cancellation but is not. Pausing temporarily stops shipments but keeps your subscription active and charged. Many users pause thinking they have cancelled, then discover a charge on their card weeks later. Never use pause; always select the full cancellation option.

Mistake 2: missing the 2-day cancellation window

Hims can charge your card up to 2 days before your stated renewal date without warning. If your renewal date is the 15th and you try to cancel on the 14th, you may be too late. The company may have already processed your payment. Check your renewal date in your account dashboard and cancel at least 3 days early to be safe, not just 2 days.

Mistake 3: assuming email or phone cancellation works

Many users email Hims or call customer support requesting cancellation, then assume it is handled. Hims does not cancel subscriptions by email, phone, or chat alone. You must cancel through your online account dashboard to generate an official cancellation record. Email and phone requests may be ignored or lost. Always cancel online first, then follow up in writing for confirmation.

Mistake 4: not saving cancellation proof immediately

The moment you cancel online, take a screenshot of the confirmation page showing your subscription status as "Cancelled." Do not close the page without capturing this image. Hims' website can be slow or buggy, and you may lose access to the confirmation if you navigate away. Save the image to your phone and email it to yourself as backup.

Mistake 5: ignoring charges that arrive days or weeks after cancellation

Some users cancel successfully but then see a charge on their card 5-7 days later. They assume it is a mistake and do nothing. This charge is likely a pre-authorized payment that Hims processed before reading your cancellation request. Report it to your bank immediately; do not wait to see if Hims refunds it on their own. Tocancel recommends treating any post-cancellation charge as an error and disputing it with your bank within 60 days.

Timeline and what to expect after cancellation

Understanding the post-cancellation timeline helps you monitor your account and catch billing errors quickly.

Comparison: cancelling versus pausing Hims

Understanding the difference between these two actions prevents you from making a costly mistake.

Always choose "Cancel" over "Pause," because pausing is a billing trap. Even if you plan to return to Hims later, cancellation gives you full control over your money and account reactivation.

Summary checklist: before, during, and after cancellation

Use this checklist to ensure you complete every step of the cancellation process and protect yourself from unexpected charges.

Before cancellation

• Check your Hims account dashboard for your exact renewal date.
• Plan to cancel at least 3 days before renewal, not just 2 days.
• Screenshot your current subscription status and renewal date as proof of pre-cancellation state.
• Ensure you have access to your email account (for cancellation confirmation).

During cancellation

• Log into your Hims account online and navigate to Subscriptions or My Orders.
• Select the full "Cancel subscription" option, not Pause.
• Screenshot the cancellation confirmation page immediately.
• Confirm the screen shows "Your subscription has been cancelled" or similar language.

After cancellation

• Wait 2 hours and check your email for a cancellation confirmation from Hims ([email protected]).
• Save the cancellation email permanently in a dedicated folder.
• Set a calendar reminder for 7 days after cancellation to check your bank account.
• On day 5-7, log into your bank and verify no new Hims charge appears.
• If a charge appears, contact your bank within 60 days and file a chargeback dispute.
• If Hims refuses to refund after cancellation, file a complaint with the National Bureau of Consumer Protection.

Why you should trust tocancel to help you cancel Hims

Cancelling Hims can feel overwhelming if you are navigating the US-based support system, time zone delays, and currency conversions alone. Tocancel has helped thousands of consumers understand their cancellation rights, execute clear cancellation requests, and recover unauthorized charges. Our guides walk you through every step of the process in plain language, with specific instructions tailored to Filipino users and Philippine consumer law.

Tocancel emphasizes your legal rights under the Consumer Act of the Philippines and shows you how to escalate to your bank and the National Bureau of Consumer Protection if Hims ignores your cancellation request. We believe you deserve transparent information about how to cancel without confusion or hidden traps.

If you have questions about your Hims cancellation or need help drafting a dispute letter to your bank, Tocancel is here to support you. Visit tocancel.com to explore guides for other subscription services and consumer complaints. Tocancel has made it our mission to empower Filipino consumers to reclaim control of their accounts and money. Start your cancellation today with confidence, knowing your rights are protected under Philippine law.

Contact information and mailing address

If you need to send a formal cancellation notice or complaint to Hims, use the following contact methods:

Hims customer support (online): www.forhims.com/contact or the live chat feature in your account.

Hims customer support (email): [email protected] or [email protected] for cancellation confirmations.

Hims US mailing address: Hims & Hers Health, Inc., Attention: Customer Service, 75 Main Street, San Francisco, CA 94105, United States.

National Bureau of Consumer Protection (NBCP, Philippines): Department of Trade and Industry, NBCP Office, Bureau of Consumer Protection Building, 335 Sen. Gil J. Puyat Avenue, Makati City, Philippines. Online complaints: nbcp.dti.gov.ph.

When filing a formal complaint, include your cancellation confirmation email, payment statements, bank chargeback documentation, and a detailed timeline of all communication with Hims. Tocancel recommends keeping copies of all documents for at least 6 months after cancellation in case you need to reference them during a dispute.