Cancel Hims: Your Complete Guide

How to cancel Hims in the UK and reclaim your money

Understanding Hims and why cancellation matters

Hims is a telehealth platform that delivers prescription medications directly to your home across a range of treatments, from hair loss and erectile dysfunction to skincare and wellness products. The service operates through HIMS & HERS UK LIMITED and connects you with UK-registered clinicians who review your medical questionnaire and issue prescriptions when appropriate. What makes Hims convenient-discreet home delivery, automated refills, and no in-person GP appointments-can become frustrating when you want to exit, especially if you're locked into automatic billing cycles.

Many UK subscribers cancel after reaching their treatment goals, experiencing side effects they didn't anticipate, or discovering the same medications at lower cost through their NHS GP or a high street pharmacy. Others simply realise the subscription model no longer suits their lifestyle or budget. Whatever your reason, you have clear consumer rights under UK law, and Tocancel is here to walk you through every step of the cancellation process with confidence.

Why people cancel Hims subscriptions

Your treatment goals may be met within weeks-hair regrowth achieved, erectile dysfunction resolved, or skincare concerns cleared. You might experience unwanted side effects, discover you can obtain the same medication at your local pharmacy for less, or realise you simply don't want a subscription service anymore. Understanding your reason helps you decide whether cancellation is the right choice, or whether pausing your subscription or reducing your treatment plan might serve you better.

The cost of not cancelling properly

Hims operates on automatic billing, which means if you don't cancel through the correct channel, your account will continue charging you every month until you take explicit action. Monthly charges range from £15 to £80 depending on your treatment plan, so a single missed cancellation could cost you between £180 and £960 per year in unwanted charges. This is why understanding the correct cancellation process is critical to protecting your money.

Hims pricing and subscription structures in the UK

Your Hims costs depend entirely on which treatment category you've chosen and the specific medication dosage your clinician recommends.

Hair loss treatment pricing

Hair loss subscriptions form Hims' largest customer segment in the UK. A basic finasteride subscription (the Propecia alternative) typically costs between £19 and £35 monthly, whilst combination treatments pairing finasteride with minoxidil solutions reach £60 to £80 per month. Hims usually enforces a three-month minimum commitment when you first subscribe, then automatic monthly renewals thereafter unless you cancel explicitly.

Sexual health and erectile dysfunction costs

Erectile dysfunction treatments using sildenafil or tadalafil range from approximately £25 to £70 monthly, depending on your prescribed dosage strength and tablet quantity. Premature ejaculation treatments fall into a similar price bracket. Unlike hair loss subscriptions, sexual health plans often involve more flexible billing-your clinician may recommend take-as-needed dosing rather than automatic monthly refills, which can change your payment pattern.

Skincare, wellness and other treatments

Hims' skincare and wellness line is the most affordable entry point, starting at around £15 monthly but escalating rapidly if you're subscribed to multiple products at once. Anti-ageing treatments, acne solutions, and supplements typically require just a one-month minimum commitment, making them simpler to exit, but also easier to accumulate accidentally across your account.

Your consumer rights and what the law says

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations, you have clear legal protections when cancelling a subscription service in the UK. These rights are not optional-they are enforceable by law, and understanding them puts you in a stronger position to act decisively.

Your legal position on cancellation

If you subscribed to Hims online (which most UK customers do), you have a 14-day cancellation right under the Consumer Contracts Regulations, provided you can demonstrate you cancelled within that window from the date of purchase. This means if you signed up on 1 January, you can cancel without penalty by 14 January, regardless of whether you've used the service or received your first medication. After the 14-day window closes, your right to cancel still exists, but Hims may charge you for services already provided-though they cannot charge you for future months once you've submitted a valid cancellation request.

More importantly, once you've cancelled, Hims must stop charging you immediately. If they continue to take payments after you've properly cancelled, you have the right to demand a refund and can escalate the matter to the Financial Conduct Authority (FCA) or seek a chargeback through your bank. Your legal position is strong: subscription services cannot continue charging you once you've notified them of cancellation through an accepted method.

Enforcement and who to contact if Hims refuses

If Hims refuses to honour your cancellation or continues charging you after you've submitted a proper cancellation request, you can escalate to the Financial Conduct Authority (FCA), which regulates telehealth and online health services in the UK. You can also contact Citizens Advice Consumer Service, which offers free guidance and can advocate on your behalf. As a last resort, you can raise a chargeback with your bank or credit card provider, and they will investigate whether the charges were authorised. Understanding these escalation routes means you're never powerless-Hims knows this too.

How to cancel Hims step by step

Hims offers three cancellation methods: via the app or website (the quickest and most reliable), by email, or by post.

Method 1: cancel via the Hims app or website

This is the fastest and most verifiable method. Your cancellation will be processed in real time, and you'll receive immediate confirmation on screen and via email.

1. Open the Hims app on your mobile device or visit the Hims website on your computer and log in with your account credentials (email address and password).
2. Navigate to your account settings-this is usually found under a menu icon (three horizontal lines) or your profile name in the top-right corner.
3. Select "Subscriptions" or "Active orders" to view all your current subscriptions.
4. For each subscription you wish to cancel, tap or click the subscription name and look for a "Cancel subscription" or "End treatment" button.
5. Hims will ask you to confirm your reason for cancellation-select the option that matches your situation and proceed.
6. Confirm the cancellation by tapping the final "Cancel" button. You will see an on-screen confirmation message.
7. Check your email immediately (including spam and promotions folders) for a cancellation confirmation email from Hims. This serves as your proof of cancellation.
8. Take a screenshot of the on-screen confirmation and save a copy of the confirmation email to your device for your records.

Method 2: cancel via email

Email cancellation is straightforward and creates a written record, which is valuable if you ever need to escalate a dispute.

1. Compose an email from the email address registered with your Hims account.
2. Address it to the Hims customer support team at [email protected] or the dedicated cancellation address listed in your account settings.
3. Include your full name, date of birth, account email address, and account ID (found in your account settings under "My profile").
4. State clearly: "I wish to cancel my Hims subscription effective immediately" or "Please process my cancellation immediately and confirm receipt."
5. Include the specific date of your cancellation request for clarity (for example, "My cancellation request is dated 15 March 2024").
6. Send the email and keep a copy in your sent folder. Within 24 to 48 hours, you should receive a confirmation email from Hims confirming your cancellation.
7. Forward this confirmation to yourself or save it in a dedicated folder on your computer so you have a timestamped record.

Method 3: cancel by post

Postal cancellation is slower but creates a formal written record. Use this method only if the app or email methods are unavailable to you.

1. Write a letter on plain paper that includes your full name, date of birth, full address, account email address, and account ID.
2. State clearly: "I request cancellation of my Hims subscription with immediate effect" and sign and date the letter.
3. Address your letter to: Hims & Hers UK Limited, Cancellation Department, [address-confirm the current registered address on the Hims website, as office locations may change].
4. Send the letter via Royal Mail Special Delivery or registered mail so you receive proof of posting and a tracking number.
5. Keep your proof of posting receipt for your records.
6. Expect 7 to 10 working days for your cancellation to be processed once Hims receives your letter. During this period, you may still be charged if the letter is in transit, so monitor your account.

What happens after you cancel with tocancel in mind

Once you've submitted your cancellation through one of these methods, knowing what to expect next prevents unnecessary anxiety and helps you spot any billing errors that require immediate correction.

Immediate post-cancellation timeline

Once you've cancelled, Hims will process your request and send you an email confirmation-this should arrive within 24 hours if you cancelled via the app or email, or within 7 to 10 working days if you posted your cancellation letter. Your active subscriptions will move to "cancelled" status, and you will not receive any further automatic shipments. However, you may still be charged for the current billing cycle if your cancellation falls mid-cycle, depending on Hims' exact billing policy at the time you submitted your request.

Checking your cancellation status

Log into your Hims account within 24 hours of cancellation and navigate to your subscriptions section. Your active subscriptions should now display as "cancelled" or "inactive." If they still show as "active," contact Hims support immediately via the app chat or email to confirm your cancellation was processed. Do not assume your cancellation is complete just because you submitted the request-always verify through your account.

Monitoring for unauthorised charges

Check your bank statement or credit card statement every week for the next month after your cancellation date. If Hims continues to charge you after you've cancelled, contact your bank immediately and request a chargeback for unauthorised charges. You have the right to reverse any charges incurred after your valid cancellation date. Tocancel recommends keeping your cancellation confirmation email and screenshot for at least 12 months so you can present them to your bank if needed.

Refunds and what you can claim back

Your refund entitlement depends on when you cancel relative to your current billing cycle and whether you fall within the 14-day distance selling window.

Refunds within 14 days of purchase

If you cancel within 14 days of your first purchase (the date you first paid for your subscription), you are entitled to a full refund of all charges under the Consumer Contracts Regulations. You must submit your cancellation request in writing (via email or post), clearly stating that you are cancelling under your 14-day consumer right. Hims will typically refund this amount to your original payment method within 14 to 30 days of processing your cancellation.

Refunds after 14 days

Once the 14-day window has passed, Hims is entitled to charge you for the full month of service you've already received. However, they cannot charge you for future months once you've cancelled. For example, if you paid £35 on 10 January for a full month's hair loss treatment and cancelled on 25 January, Hims may keep the full £35 because you've used 15 days of the service. However, they cannot charge you on 10 February or any date thereafter. If they do, you can demand a refund for those unauthorised charges.

Medication already shipped to you

If your medication has already been dispatched before your cancellation was processed, you don't need to return it-it's yours to keep. You're not entitled to a refund for medication that has shipped, even if you don't use it. However, you won't be charged for future shipments once your subscription is cancelled.

Common mistakes people make when cancelling

Cancellation feels straightforward until you realise you've made a costly error-but these mistakes are entirely avoidable with the right knowledge.

Mistake 1: assuming deletion of the app cancels your subscription

Simply deleting the Hims app from your phone or clearing your account from your browser does not cancel your subscription. Your automatic billing will continue in the background, and you'll wake up to surprise charges on your next billing date. You must use the in-app cancellation button or contact Hims directly via email or post-deleting the app is not a cancellation method.

Mistake 2: forgetting to cancel all active subscriptions

If you're subscribed to multiple treatments simultaneously (for example, hair loss and erectile dysfunction treatments), you must cancel each subscription individually. Cancelling one treatment does not cancel the others. Log into your subscriptions section and verify that every active subscription shows as "cancelled" before you consider the process complete.

Mistake 3: not keeping proof of cancellation

If you cancel via the app and don't screenshot the confirmation message, or if you cancel by email and don't save the confirmation reply, you have no proof if Hims later claims your cancellation was never received. Always take a screenshot of on-screen confirmations and save every email to your records-these are your legal evidence if you need to escalate.

Mistake 4: relying on verbal cancellation or customer chat alone

A chat conversation with a Hims customer service agent is helpful, but it doesn't constitute a formal cancellation request. Chat transcripts are often deleted after 30 days, and disputes arise easily. Always follow up any chat conversation with a formal cancellation via email or through the app's official cancellation button so you have permanent written evidence.

Mistake 5: cancelling just before your billing date without checking the timeline

If your subscription renews on the 10th of each month and you cancel on the 9th, you may still be charged on the 10th because the system may not have processed your cancellation instantly. Cancel at least 3 to 5 days before your next billing date to be safe, and always verify your cancellation status the day before your scheduled charge.

Comparison: should you cancel, pause, or reduce your Hims subscription

Cancellation isn't always the right answer-sometimes pausing or adjusting your plan is smarter depending on your situation.

Cancellation verification checklist

Use this checklist after cancelling to ensure you've done everything correctly and your money is protected going forward.

• You've submitted your cancellation request via the app (screenshot taken), email (confirmation forwarded to yourself), or post (receipt of posting saved).
• You've received a confirmation email from Hims acknowledging your cancellation-check spam and promotions folders if needed.
• You've logged into your Hims account and verified that all your active subscriptions now show as "cancelled" or "inactive."
• You've set a phone reminder to check your bank statement on the first day of your next expected billing cycle (to confirm no charge has been made).
• You've saved your cancellation confirmation email and any app screenshots to a dedicated folder on your computer for at least 12 months.
• You've checked your bank and credit card statements for the next 30 days to spot any unauthorised charges immediately.
• If any charges appear after your cancellation date, you've contacted your bank to request a chargeback within 120 days of the unauthorised transaction.

After cancellation: what happens to your account and data

Cancellation doesn't erase your account, and understanding what persists helps you manage your privacy and any future interactions with Hims.

Your account and personal data

Cancelling your subscription does not delete your Hims account or the personal health information you provided. Your medical questionnaire, clinician notes, and payment details remain on Hims' servers according to their data retention policy. If you want your account fully deleted, you must submit a separate data deletion request (distinct from cancellation) under the UK General Data Protection Regulation (UK GDPR). Email Hims' data protection team and request deletion of your account and all associated personal data-they must comply within 30 days unless there's a legal reason to retain your information.

Re-subscribing in the future

If you cancel and later want to resubscribe, Hims will require you to complete a new medical questionnaire and obtain a new prescription from a clinician. You won't automatically be able to re-order your previous treatment without this step, even if you've already been prescribed it before. Budget for this process if you're considering returning to Hims later.

How tocancel helps thousands of consumers take control

Cancellation should be straightforward-and with the right guidance, it is. Tocancel has helped thousands of UK consumers navigate subscription cancellations across health services, dating apps, streaming platforms, and fitness memberships, ensuring they understand their rights and take confident action to protect their money. Whether you're cancelling Hims after reaching your treatment goals or because you've found a better alternative, Tocancel gives you the knowledge and step-by-step instructions you need to cancel correctly, avoid common traps, and claim refunds you're entitled to. Your consumer rights are real, enforceable, and backed by law-Tocancel ensures you use them effectively. Bookmark this guide, follow the steps in order, and verify your cancellation through your account. You've got this.

Contact address for formal cancellation requests

If you prefer to cancel by post, send your written cancellation request to:

Hims & Hers UK Limited
Customer Service
Please confirm the current registered address by visiting the Hims website's "Contact Us" page, as office locations and postal addresses may change. Alternatively, email [email protected] to request the current cancellation address.