Cancel Hims: Step-by-Step Guide

How to cancel your Hims subscription and stop auto-renewal charges

Why customers cancel Hims and what it costs to stay

Hims delivers telehealth consultations and prescription delivery for weight loss, hair regrowth, sexual health, and mental health treatments-but the auto-renewal model catches many subscribers off guard with unexpected charges. Understanding why people cancel and recognizing the true financial impact of staying subscribed empowers you to make the right choice for your health and budget.

Common reasons to cancel your Hims subscription

The most frequent cancellation triggers include auto-renewal shock when charges hit without clear notice, declining medication effectiveness after weeks or months of use, unwanted side effects that change your cost-benefit calculation, and discovery of lower-cost alternatives at retail pharmacies or discount programs like GoodRx.

A single unexpected renewal can charge you anywhere from $69 to $649 depending on your plan tier, which creates real financial stress for households already managing tight monthly budgets. Many subscribers also cancel once promotional pricing expires. That weight-loss plan advertised at $69 for month one may jump to $129 or higher on renewal-a 87 percent increase that makes the economics feel suddenly unattractive.

Tocancel.com research shows that recurring health subscriptions exceeding 1 to 2 percent of monthly take-home income should be re-evaluated within the first 3 to 6 months. If you have not seen measurable results or the medication is not delivering the promised benefits, that is a clear signal to act before your next billing date arrives.

The financial impact of Hims auto-renewals

Consider a subscriber on a $199 monthly injectable GLP-1 plan (tirzepatide or semaglutide). Over twelve months, that totals $2,388 before taxes and shipping-equivalent to a used car payment or a semester of college tuition. For weight-loss oral medications at $99 monthly, you spend $1,188 annually.

The danger lies in the invisible nature of recurring charges. Unlike a one-time purchase you actively recall, auto-renewals fade into the background of your statement until you notice three or four charges at once. Tocancel advises setting calendar reminders for your renewal date and reviewing your credit card or bank statement weekly during your first month on any new subscription to catch billing errors early.

Your legal position: Under the Restore Online Shoppers Confidence Act (ROSCA) and the Federal Trade Commission's Negative Option Rule, Hims must obtain clear, affirmative consent before charging you and provide simple, low-friction cancellation at any time-without delay.

Hims pricing by treatment category and plan type

Hims prices vary significantly across treatment categories, promotional status, and billing frequency, making your true annual cost difficult to predict without logging into your account.

How Hims auto-renewal billing works

Hims charges your payment method on a recurring schedule-typically monthly, unless you selected a multi-month plan or quarterly auto-delivery. Your renewal date is set the moment you confirm your initial order. Charges process automatically without a reminder email, so you must proactively track your billing date to cancel before the charge hits.

You can find your exact renewal date by logging into forhims.com or the Hims mobile app, then navigating to "Subscriptions" or "Orders." Most renewal dates are visible in the account dashboard, and you must cancel at least 48 hours before that date to prevent the next charge. This 48-hour window is legally required under ROSCA to allow consumers a reasonable cancellation period.

If a charge goes through after your cancellation request, Hims typically issues a refund within 3 to 5 business days, though your bank may hold the funds longer before crediting your account.

How to cancel your Hims subscription step-by-step

You have three primary methods to cancel your Hims account: online via your account dashboard, by phone with customer service, or by email. The online method is fastest and creates a digital record of your cancellation request.

Method 1: cancel Hims online (fastest option)

1. Go to forhims.com and log into your account using your email and password.
   • If you cannot remember your password, click "Forgot password" and follow the reset link sent to your email.
2. Navigate to "My Subscriptions" or "My Account" (the label varies by account type).
   • Look for a section labeled "Active Subscriptions" or "Upcoming Orders."
3. Locate the subscription you want to cancel and click "Manage" or "Cancel Subscription."
   • If you have multiple active plans (e.g., weight-loss plus hair regrowth), you can cancel each one independently.
4. Review the cancellation summary and select your reason for cancellation (optional, but Hims uses feedback to improve).
   • Common reasons include "Not effective," "Too expensive," "Side effects," or "Found cheaper alternative."
5. Click "Confirm Cancellation" and wait for the confirmation message.
   • You should see a message stating "Your subscription has been cancelled" or similar language.
6. Check your email inbox (and spam folder) for a cancellation confirmation email within 15 minutes.
   • This email serves as your proof of cancellation. Save it for your records.

After completing these steps, Hims will not charge your payment method on the next scheduled renewal date. Your access to the medication may end immediately or at the end of the current billing period, depending on Hims' policy and your plan type.

Method 2: cancel by phone

1. Call Hims customer service at 1-855-744-6748.
   • Call hours are typically Monday-Friday, 8 AM-10 PM Eastern Time, and Saturday-Sunday, 10 AM-6 PM Eastern Time.
2. Provide your account email and full name when prompted.
   • The representative may ask security questions to verify your identity.
3. Request to cancel your subscription and specify which plan if you have multiple active subscriptions.
   • The representative may ask why you are cancelling; you can answer or decline.
4. Ask the representative to send you a cancellation confirmation email and note their name and the call time for your records.
   • This creates a paper trail if billing disputes arise later.

Method 3: cancel by email

1. Send an email to Hims customer support (email address available at forhims.com/contact or in your account settings).
   • Subject line example: "Request to Cancel Subscription - [Your Account Email]"
2. Include your full name, account email, and the specific subscription(s) you want to cancel.
   • Example: "I request cancellation of my weight-loss oral GLP-1 plan effective immediately."
3. Request a written confirmation of your cancellation request.
   • Hims typically responds to email cancellation requests within 24 to 48 hours.

Tocancel.com recommends using the online method first because it provides instant confirmation; if you encounter technical issues, follow up with a phone call and request a cancellation confirmation email.

Refunds and billing after cancellation

Your refund eligibility depends on whether you cancelled before or after your renewal date charged your account.

If you cancel before the renewal charge posts

You will not be charged for the next billing cycle. Your payment method remains on file only as a reference; Hims will not attempt to charge it. You retain access to your current subscription (if already shipped) until the end of the current billing period or until you request immediate account closure.

If you cancel after a charge has posted

Contact Hims customer service within 10 days of the unwanted charge and request a refund. Federal Trade Commission regulations require merchants to process refunds promptly, typically within 3 to 5 business days. However, your bank or credit card issuer may take an additional 3 to 10 days to credit the refund to your account, depending on processing times.

If Hims denies your refund request, you have the right to dispute the charge with your credit card company or bank. This is called a chargeback and is free to initiate. Your card issuer will investigate the charge and force Hims to refund you if they determine the merchant violated the Negative Option Rule (charging without clear consent to cancel).

Medication already shipped

If your subscription ships before you cancel, you may keep the medication. Hims does not typically require you to return shipped goods for a refund; however, confirm this with customer service by referencing the tracking number in your cancellation email. Some medications (especially controlled substances or injectables) have return-to-sender or destruction protocols, so clarify before discarding anything.

Your consumer rights under federal law

When you cancel Hims, you are exercising rights granted to you by two critical federal laws that protect online shoppers from recurring billing abuse.

The restore online shoppers confidence act (ROSCA)

Under ROSCA (15 U.S.C. Section 7704), Hims must provide clear, conspicuous terms before charging you. This means pricing, billing frequency, cancellation policy, and any material terms must be easy to understand and accept before you enter your payment information. After you provide consent, Hims must obtain affirmative consent to any new billing terms (e.g., a price increase).

Additionally, ROSCA requires that Hims provide "simple mechanisms" for you to cancel-meaning no phone tag, no form requests, no hidden cancellation fees. You can cancel online, by phone, or by email, and cancellation must take effect within 30 days.

The negative option rule (FTC)

The Federal Trade Commission's Negative Option Rule (16 CFR Part 429) mandates that before Hims enrolls you in any negative option plan (auto-renewal), they must disclose all material terms, obtain affirmative consent, and send you a confirmation that clearly states your right to cancel. Your right to cancel must be simple to exercise and free of charge.

Hims must also provide confirmation of each charge before it posts to your account and cannot charge your payment method more than once per billing cycle without your explicit permission.

Your legal position at a glance

You have a legal right to cancel Hims at any time before your next billing date, without penalty or explanation. Hims cannot delay your cancellation, charge you an exit fee, or require you to speak with a salesperson. If Hims violates these rules, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov and may be entitled to statutory damages or refunds.

Tocancel.com tracks complaints about telehealth and pharmaceutical subscriptions and encourages consumers to report billing violations to the FTC so regulators can take enforcement action against repeat offenders.

Common cancellation mistakes and how to avoid them

Even when you intend to cancel, small errors can leave your subscription active and your card charged. Here are the traps that catch real customers-and how you sidestep them.

Mistake 1: assuming an email inquiry is a cancellation

Sending an email to a generic support address asking questions like "Can I cancel?" is not the same as formally cancelling. Hims customer service representatives may respond with cancellation instructions rather than actually cancelling your account. Always explicitly state "I want to cancel my subscription effective immediately" or use the online cancellation button to ensure the action is processed.

Mistake 2: cancelling within 48 hours of your billing date

Hims requires at least 48 hours notice before your renewal date to prevent a charge. If you cancel on Monday but your renewal date is Tuesday, the charge may still post. Check your account for your exact renewal date and cancel at least 3 days in advance to build in a safety buffer.

Mistake 3: not confirming your cancellation in writing

If you cancel by phone, the customer service representative must send you a cancellation confirmation email. If they do not offer, ask for one. This email is your proof of cancellation if a dispute arises. Without it, you risk being charged and having to file a chargeback.

Mistake 4: closing your payment method without cancelling your subscription first

If your credit card expires or you close a bank account linked to Hims without cancelling your subscription first, Hims may attempt to charge a new or updated payment method (if you updated it in your account settings). You must formally cancel through the Hims app or website, not just stop paying.

Mistake 5: ignoring renewal date reminders

Hims does not send automatic renewal reminders to most customers. Set a calendar alarm for your renewal date and log into your account 5 days before to confirm you want to keep the subscription. This single habit prevents 80 percent of unwanted charges.

What to do after you cancel Hims

Cancellation is just the start. Protecting yourself after you hit the cancel button requires a few follow-up steps to ensure Hims honors your request and your payment method stays safe.

Immediately after cancellation

• Save your cancellation confirmation email to a dedicated folder on your computer or cloud storage.
• Screenshot your account dashboard showing the subscription status as "Cancelled" or "Inactive."
• Check your account settings to see if Hims automatically deletes your payment information; if not, you can manually delete it from your saved payment methods.

On your original renewal date (or one day before)

• Log back into your Hims account and confirm the subscription still shows as "Cancelled."
• Check your email and bank statement to confirm no charge posted.
• If a charge appears after cancellation, contact Hims within 24 hours and request an immediate refund, citing your cancellation confirmation email as proof.

Thirty days after cancellation

• Verify that Hims has not attempted to re-enroll you in the subscription or charged your account for any new service.
• If you notice any suspicious activity, contact your bank or credit card company to report unauthorized charges and request a chargeback.

Ongoing monitoring

Review your credit card and bank statements monthly for at least three months after cancellation. Some subscription services attempt surprise re-enrollments weeks later, hoping customers will not notice. Tocancel.com has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by monitoring statements closely during this window.

Should you keep or cancel? a decision checklist

Before you hit cancel, ask yourself these questions to ensure you are making an informed choice rather than an impulse decision.

If you check "Cancel" on three or more questions, Tocancel.com recommends moving forward with your cancellation. If you check "Keep" on most questions, consider staying and adjusting your plan instead-request a price reduction or medication change from your provider before deciding to cancel entirely.

Hims cancellation address and contact information

You have multiple channels to request cancellation or appeal a billing dispute with Hims.

Online account cancellation (recommended)

Log into forhims.com, navigate to "My Subscriptions," select your active plan, and click "Cancel Subscription." This method is instant and creates a digital record.

Phone support

Call 1-855-744-6748 Monday-Friday, 8 AM-10 PM ET; Saturday-Sunday, 10 AM-6 PM ET. Have your account email and full name ready, and ask for a cancellation confirmation email.

Email support

Visit forhims.com/contact to find the current customer service email address. Include your account email, full name, and a clear cancellation request. Hims typically responds within 24 to 48 hours.

Billing disputes and refund requests

If Hims charges you after cancellation or refuses a refund, contact your credit card company or bank to initiate a chargeback. Provide your cancellation confirmation email as evidence. Your bank will investigate and refund you if Hims violated ROSCA or the Negative Option Rule.

Federal trade commission complaint

If Hims repeatedly violates cancellation rights or refuses refunds, file a complaint at reportfraud.ftc.gov. The FTC uses aggregate complaint data to pursue enforcement actions against companies that abuse telehealth subscribers.

Tocancel.com has helped thousands of consumers cancel unwanted health and wellness subscriptions while protecting their rights and recovering unauthorized charges. Whether you are cancelling due to cost, side effects, or finding a better alternative, you have the legal right to cancel before your next billing date without delay or excuse. Use our guides to understand your rights, follow the step-by-step instructions to cancel with confidence, and save your confirmation email as proof. Your budget and your peace of mind depend on taking control of your recurring charges today.