Cancel Woofz: The Right Way to Stop Unused Charges

How to cancel Woofz and stop recurring charges from your pet training subscription

Understanding what Woofz is and why you're being charged

Woofz is a subscription-based dog training platform that delivers video lessons, behavior guidance, and personalized training plans through an app or web portal. The service operates under NOVE8 LTD, a Cyprus-registered parent company, with billing handled by PETCARE PREMIUM INC., registered in Delaware in the United States. When you completed a dog personality quiz and created an account, you likely agreed to automatic recurring billing without realizing how quickly charges would begin.

You're not paying for a one-time purchase or physical item. Instead, you're paying for continuous access to a library of premium training content that renews on a cycle you selected during signup-weekly, monthly, quarterly, or yearly. The moment your current term ends, Woofz automatically charges your card again unless you actively cancel. This means if you don't take action, the charges continue indefinitely.

What Woofz costs in philippine pesos

Woofz operates four main subscription tiers in the Philippines, each with automatic renewal on different schedules.

Here's the timing issue that catches most subscribers: Woofz processes your renewal charge within 24 hours before your current billing cycle ends. If your renewal date is March 15, your payment card may be charged as early as March 14. This is why cancelling at the right moment protects your wallet.

How to access Woofz and where billing happens

You can use Woofz through three channels: the official website at woofz.com, Apple's App Store for iPhone users, or Google Play for Android devices. Your cancellation method depends entirely on where you originally subscribed. Cancelling through the wrong channel is the fastest way to remain charged while believing you've already cancelled.

Woofz customer support operates via email at [email protected] and their help center at support.woofz.com, but the company does not offer phone support or live chat. Tocancel recommends that you always cancel through your subscription settings first, rather than relying on email alone, because written support requests can take 24 to 48 hours to process and may not be acknowledged at all.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for protecting yourself against unwanted charges.

What the law guarantees you

Under the Consumer Act of the Philippines, you have the right to clear and transparent pricing information before you pay, honest advertising that doesn't mislead you, and the ability to withdraw from purchases made online within a reasonable timeframe. If Woofz charged you without your informed consent, failed to honor a cancellation request, or continued billing after you took documented steps to stop it, you have legal grounds to escalate your complaint.

Your legal position is this: you can stop paying at any moment once you properly cancel. Woofz cannot legally force you to complete a billing cycle or honor a subscription term if you have submitted a valid cancellation request. The burden falls on the company to prove they received and acted on your cancellation; it does not fall on you to prove you sent it.

Who enforces your rights

If Woofz refuses to stop charging you after you cancel, you can escalate your complaint to the Department of Trade and Industry (DTI), which oversees consumer protection across all sectors in the Philippines. The National Telecommunications Commission (NTC) also accepts complaints if Woofz is classified as a digital service provider. Tocancel has guided thousands of Filipino consumers through this escalation process, and you have every right to do the same if the company ignores your cancellation request.

The cancellation methods available to you

Woofz offers multiple ways to cancel, but the most reliable path depends on your subscription source and your comfort level with written documentation.

Method 1: cancel through your app or account settings (fastest)

If you subscribed through the Woofz app or website, you can cancel directly within your account settings. This is the fastest method because it generates an immediate confirmation and stops future charges before your next renewal date.

1. Open the Woofz app on your iPhone or Android device, or log in at woofz.com on a web browser
   • If you forgot your password, use the "Forgot password" link to reset it
2. Navigate to your account settings or profile menu
   • On the app: tap the menu icon (three horizontal lines) at the bottom or top right
   • On the website: click your username or profile icon in the top right corner
3. Locate the "Subscription" or "Billing" section
   • This may be labeled as "My subscription," "Active plans," or "Manage subscription"
4. Select "Cancel subscription" or "Delete plan"
   • Woofz may ask you to confirm your reason for cancelling; you can skip this or provide brief feedback
5. Confirm the cancellation when prompted
   • Save or screenshot the confirmation screen immediately as proof
6. Verify via your email inbox
   • Woofz should send you a confirmation email within 10 minutes; if you don't receive it within 24 hours, escalate to support

This method works immediately and creates an audit trail. You now have proof that you cancelled on a specific date.

Method 2: cancel through your app store or payment provider (if subscribed via app)

If you subscribed through Apple's App Store or Google Play rather than directly through Woofz, you must cancel through that payment platform, not through Woofz itself. The app stores manage the billing relationship, and Woofz has no access to stop charges initiated through them.

For Apple App Store (iPhone users):

1. Open the Settings app on your iPhone
2. Tap your name at the top of the screen, then select "Subscriptions"
3. Find and tap "Woofz" in your active subscriptions list
4. Tap "Cancel subscription" or "Delete plan"
5. Confirm your cancellation when prompted
   • Apple will ask if you want to keep access until your renewal date; select "Stop subscription" to ensure no further charges
6. Screenshot the confirmation screen immediately

For Google Play (Android users):

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Subscriptions" from the menu
4. Find and tap "Woofz"
5. Tap "Cancel subscription" or "Delete plan"
6. Confirm cancellation and save or screenshot the confirmation screen
   • Google Play will send you a confirmation email; check that it arrives within 24 hours

If you subscribed through an app store, cancelling directly through Woofz's website will not stop the charges because the payment relationship sits between you, the app store, and your bank-Woofz is not part of that chain. You must cancel where you originally paid.

Method 3: written cancellation by post (most documented)

If you want the strongest possible proof of cancellation, Woofz allows you to send a formal written cancellation notice by post to either of its corporate addresses. This creates an official record and is harder for the company to dispute later.

Send your written cancellation notice to one of these addresses:

European office (Cyprus):
NOVE8 LTD
[Corporate address in Cyprus]
Subject: Cancellation of Woofz Subscription

United States office (Delaware):
PETCARE PREMIUM INC.
[Corporate address in Delaware]
Subject: Cancellation of Woofz Subscription

In your letter, include:

• Your full name and the email address registered with your Woofz account
• Your Woofz account ID (found in your account settings)
• Your current subscription plan and renewal date
• The date you want the cancellation to take effect
• A simple statement: "I hereby request immediate cancellation of my Woofz subscription, effective [date]"

Send this letter via registered mail so you receive a tracking number and proof of delivery. Keep the tracking number and a copy of your letter. This method takes longer-typically 7 to 14 business days-but creates undeniable proof that you cancelled and when.

Method 4: cancellation via email (documented but slower)

You can also email your cancellation request to [email protected]. This method is faster than postal mail but slower than in-app cancellation, and email can be lost or overlooked.

Your email should include:

• Subject line: "Cancellation Request: Woofz Subscription"
• Your full name and registered email address
• Your Woofz account ID
• Your current subscription plan and next renewal date
• A clear statement: "I request immediate cancellation of my Woofz subscription effective [date]"

Send this email and immediately save a copy to a folder labeled "Cancellations." Request a read receipt so you know Woofz received it. If you do not receive a confirmation email from Woofz within 48 hours, follow up with a second email and consider using postal mail as a backup. Tocancel strongly recommends that you never rely on email alone-always combine it with in-app cancellation or another documented method.

What happens after you cancel

Understanding the timeline after you submit your cancellation prevents confusion and helps you spot if the company ignores your request.

The cancellation timeline

Once you cancel through your account settings, the process is immediate. Woofz stops the automatic renewal right away, and you retain access to premium content until your current billing cycle ends. For example, if your renewal date is April 10 and you cancel on April 5, you keep full access through April 10, then lose access on April 11 unless you renew.

If you cancel via email or post, allow 5 to 7 business days for Woofz to process your request, plus an additional 1 to 2 billing cycles for the company to confirm the cancellation across all its systems. During this time, you may see another charge if your renewal date falls before the company processes your cancellation. This does not mean your cancellation failed-it means the company charged you before acknowledging your request.

What access you lose

After your final billing cycle ends, you lose access to all premium features, including video training lessons, personalized guidance plans, and app-based behavior tracking. Free content on the Woofz website may remain accessible, but this varies by your subscription type. Log into your account the day after your renewal date to confirm that access has been removed and no further charges are pending.

Recovering a refund or credit

Cancellation stops future charges, but it does not automatically refund charges you have already paid. You must request a refund separately.

When you are entitled to a refund

Under the Consumer Act of the Philippines, you may be entitled to a refund if you cancel within 3 to 7 days of your initial purchase (depending on the platform and method of purchase) and you have not substantially used the service. If you subscribed through the App Store or Google Play, Apple and Google each have their own refund policies that often extend to 48 hours of purchase.

If Woofz charged you without clear consent, charged you twice, or continued charging after you cancelled, you have grounds to demand a full refund. This is different from a regular cancellation refund-it is a correction of an unauthorized or duplicate charge.

How to request a refund

1. Send an email to [email protected] with the subject "Refund Request: [Your Account Email]"
   • Include your full name, account email, account ID, and the date and amount of each charge you want refunded
   • Explain clearly why you believe you deserve a refund (e.g., charged without consent, duplicate charge, unused service within the refund window)
2. If you subscribed through Apple or Google, contact them directly
   • Apple: go to appleid.apple.com, select "Purchase history," find the Woofz charge, and report a problem
   • Google: open Google Play, go to "Payments and subscriptions," select "Manage subscriptions," find Woofz, and tap "Report a problem"
3. If Woofz does not respond within 5 business days or denies your refund request, escalate to the Department of Trade and Industry with your cancellation proof and refund request email

Refunds typically process within 5 to 10 business days once approved, and the funds return to your original payment method. If you paid by debit card, the refund appears in your bank account; if you paid by credit card, it appears as a credit on your next statement.

Common mistakes that keep you charged

Many Filipino subscribers believe they have cancelled when they have actually taken the wrong step. Recognizing these mistakes now protects you.

Mistake 1: cancelling through the wrong channel

If you subscribed through the Apple App Store or Google Play, cancelling through the Woofz website or app does nothing. The app store handles your billing, not Woofz. Your cancellation request goes to the wrong company, and your subscription remains active. You must cancel where you originally paid. Check your email confirmation from your initial purchase to confirm whether you bought directly from Woofz or through an app store.

Mistake 2: deleting the app without cancelling the subscription

Deleting the Woofz app from your phone does not cancel your subscription. The app is just software on your device; the billing agreement lives in your app store account or with Woofz directly. You must actively cancel through your account settings or the app store. Deleting the app only hides the reminder that you are still being charged.

Mistake 3: assuming an email request counts as cancellation

Sending an email to [email protected] does not guarantee cancellation. Emails are lost, overlooked, or ignored. Always cancel through your account settings first, or send a registered postal letter as a backup. Email alone is too risky for something this important.

Mistake 4: not saving proof of your cancellation

If you cannot prove you cancelled, you cannot dispute a charge or escalate to the DTI. Every time you cancel, immediately screenshot or save the confirmation screen, email confirmation, or postal tracking receipt. Store these files in a dedicated folder on your computer or phone labeled "Subscription Cancellations." If Woofz charges you after cancellation, this proof is your evidence.

Mistake 5: ignoring a charge that appears after you cancel

If you see a charge on your statement after you cancelled, do not assume the cancellation failed. If you cancelled via email or post, the company may have processed the charge before acknowledging your request. Contact Woofz immediately with your cancellation proof and demand a refund of the erroneous charge. If the company refuses, file a chargeback with your bank within 60 days of the unauthorized charge.

Protecting yourself: a pre-cancellation checklist

Before you cancel, gather the information you need so the process runs smoothly.

How to spot if Woofz ignores your cancellation

Even after you cancel, companies sometimes continue charging by mistake or deliberately. Knowing the warning signs helps you catch this quickly.

Red flags that your cancellation was ignored

Check your bank or credit card statement 5 to 7 days after your expected final charge date. If you see a charge from Woofz, PETCARE PREMIUM INC., or NOVE8 LTD after the date you cancelled, your cancellation was either ignored or not processed. This is a billing error, and you have the right to demand a refund and correction.

Another red flag is silence from Woofz. If you email a cancellation request and receive no confirmation within 48 hours, follow up immediately. If you send a postal letter and do not hear back within 10 business days, file a formal complaint. Tocancel has seen cases where companies deliberately ignore written requests to keep charging customers; documentation and escalation are your protection.

Escalating to the department of trade and industry

If Woofz refuses to stop charging you after you cancel or denies your refund request, you can file a formal complaint with the Philippine Department of Trade and Industry (DTI).

How to file a DTI complaint

1. Gather all documentation: your cancellation proof, email confirmations, bank statements showing unauthorized charges, and any responses from Woofz
2. Visit the DTI website at dti.gov.ph or go to your nearest DTI Regional Office in person
3. File a complaint using the DTI's online portal or a physical complaint form
   • Include your name, contact information, Woofz account details, the amount you were charged, and copies of all documentation
4. The DTI will investigate and contact Woofz on your behalf
   • This process typically takes 30 to 60 days
5. If the DTI finds in your favor, Woofz must refund you and may face penalties for violating consumer law

The DTI complaint is free and is your strongest legal lever if the company refuses to listen to you directly. Tocancel recommends filing a DTI complaint if you have documented proof that Woofz continued charging you after you cancelled and the company will not provide a refund.

Comparing Woofz to other dog training services

If you are cancelling Woofz because the content or service did not meet your needs, you may want to explore other options before committing to another paid service.

Summary: your path forward

Cancelling Woofz takes 5 to 10 minutes if you know exactly where you subscribed and which method to use. The single most important step is to cancel through your account settings or the app store where you originally paid-not through email or Woofz customer support alone.

Save your confirmation screen immediately, and then verify within 24 hours that you received a confirmation email from Woofz or your app store. Check your bank statement 7 days after your renewal date to confirm no charge appears. If you see an unauthorized charge, respond within 60 days by filing a chargeback with your bank or escalating to the Department of Trade and Industry.

You have clear legal rights under the Consumer Act of the Philippines, and Woofz cannot legally continue charging you after you cancel. The company must honor your cancellation and stop the automatic renewals. If it does not, you have escalation tools-the DTI, the NTC, and your bank's dispute resolution process-that put the burden on Woofz to prove it acted correctly, not on you to prove you cancelled.

Tocancel has helped thousands of Filipino consumers cancel Woofz and recover unauthorized charges. Your rights are clear, your path to cancellation is straightforward, and you are in control. Take action today.

Contact addresses for formal cancellation by post

Send written cancellation notices to:

NOVE8 LTD (European parent company)
Registered address: Cyprus
(Check your Woofz confirmation email for the exact postal address)
Subject: Cancellation of Woofz Subscription

PETCARE PREMIUM INC. (United States billing entity)
Registered address: Delaware, USA
(Check your Woofz confirmation email for the exact postal address)
Subject: Cancellation of Woofz Subscription

Use registered mail with tracking. Keep your tracking number and a copy of your letter as proof. Email cancellation requests to [email protected] with the subject "Cancellation Request: [Your Email]." Save all confirmations, and contact the Department of Trade and Industry at dti.gov.ph if Woofz charges you after cancellation.