Cancel It Works: The Right Way to Stop Charges

How to cancel It Works and stop auto-renewal charges in the philippines

What It Works is and why you need to cancel now

It Works is a United States-based wellness and beauty company that sells supplements, skincare, and body care products through direct sales and online channels. The company operates from Palmetto, Florida, and processes returns through a centre in Lawrenceville, Georgia. If you signed up in the Philippines, you likely purchased through the international website, which means you face time zone delays and currency conversion fees when you try to cancel.

Here is the core problem: It Works uses automatic renewal billing for many customers. Your account renews at the end of each billing cycle unless you actively cancel before the next charge date. You do not receive a warning email or SMS before the charge hits your account. As a result, many Philippines-based customers discover unexpected charges on their card statement and find it difficult to get refunds because the transaction has already cleared.

This is where Tocancel steps in. Understanding your exact cancellation options and your legal rights under Philippine consumer law is the first step to protecting your wallet and taking back control of your subscription.

How the auto-renewal trap works

When you purchase from It Works, the checkout page may present the transaction as a one-time purchase. However, the company terms of service state that many products renew automatically at the end of each billing period unless you cancel before the next billing date. This information is often buried in small text or appears only after you have already entered your payment details.

The trap is silence, not fees. It Works does not charge a cancellation fee and does not require a minimum commitment period. However, if you do not cancel before your renewal date, you get billed. If you then request a refund, the company may refuse because the transaction is already complete and a certain number of days have passed. Speed and clarity save you money here.

Why philippines customers face extra barriers

It Works customer support operates in Pacific Standard Time (PST) - Monday to Friday, 8:00 AM to 8:00 PM PST, and Saturday to Sunday, 8:00 AM to 5:00 PM PST. For you in the Philippines, this often means contacting support very early in the morning or late at night. Support is English-language only, and there is no Philippines-specific mailing address or phone number.

Everything you send - cancellation requests, refund appeals, proof of non-delivery - goes to the U.S. headquarters in Palmetto, Florida, or the returns centre in Lawrenceville, Georgia. This delays communication and makes it harder to prove your cancellation was received and processed. Tocancel exists to give you a clear roadmap so you do not get stuck waiting for replies.

Pricing and what you actually pay in PHP

Understanding It Works pricing helps you spot unexpected charges before they happen.

These prices are approximate and may fluctuate based on exchange rates and current promotions. Shipping costs are often the hidden charge that tips customers over the edge - you may cancel the product but still owe shipping. Check your order confirmation email immediately after purchase to confirm whether auto-renewal is active.

Your rights under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy goods or services, including online purchases from foreign companies. Here is what you need to know.

What the consumer act says about auto-renewal

Under Republic Act No. 7394, Section 10, any contract for sale or services must not contain any condition or stipulation that is unfair, unconscionable, or misleading to the consumer. Auto-renewal terms that are not clearly disclosed at the point of purchase - or terms that are disclosed in fine print that a reasonable person would not expect to find - may violate this section.

This means It Works cannot bury auto-renewal terms in a footnote or small-text link buried deep in the terms of service. If the company did not make the auto-renewal clear and separate from the product price before you clicked "Buy Now," you have a legal argument on your side.

Your right to cancel and refund

Under the Consumer Act, you have the right to cancel within a certain timeframe if you were misled about the terms of purchase. Additionally, if It Works failed to clearly disclose the auto-renewal terms, you have grounds to demand a full refund of all charges related to that auto-renewal. This applies even if the charges are already on your card.

Your legal position is this: if you did not knowingly opt into auto-renewal, or if It Works did not make the terms clear before you paid, you are entitled to request a cancellation and a refund. Tocancel helps you document this and escalate it properly if It Works refuses.

Who enforces your rights

If It Works refuses to cancel your subscription or refund your charges, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI handles consumer complaints against companies that violate the Consumer Act. You can file a complaint at the DTI office in your province or online via the DTI website. The DTI will investigate and can order the company to refund you if they find a violation.

Knowing this escalation path gives you real leverage. It Works knows that DTI complaints are serious and can damage their reputation. As a result, many companies comply with refund requests once you mention the DTI option.

How to cancel It Works: step-by-step

Follow these steps in order to cancel your subscription and protect yourself from future charges.

Step 1: log in and attempt web-based cancellation

Your first move is to try cancelling through the It Works website itself. This creates a digital record of your cancellation request.

1. Go to the It Works website and log into your account with your email and password.
2. Navigate to "My Account" or "Subscription Management" - this is usually in the top right corner or under an account dropdown menu.
3. Look for an option that says "Manage Subscriptions," "Billing," or "Auto-Renewal Settings."
4. Select the subscription or auto-renewal product you want to cancel and click "Cancel Subscription" or "Turn Off Auto-Renewal."
5. The system may ask why you are cancelling. Select a reason (e.g., "I do not want this anymore" or "Unexpected charges") and confirm the cancellation.
6. Take a screenshot of the confirmation page that says your subscription has been cancelled. Save this screenshot to your device and email it to yourself for safekeeping.

If the web portal does not offer a cancellation option, or if you see an error message, move directly to Step 2.

Step 2: contact It Works customer service by phone or email

If web-based cancellation does not work, contact It Works customer support directly. This creates a paper trail that proves you asked to cancel.

1. Email It Works customer service at [email protected] (this is the general support email; you may need to check the website for the most current address).
2. In your email, write the following information clearly:
   • Your full name as it appears on your It Works account.
   • Your email address associated with the account.
   • Your order number or account ID (found in your original purchase confirmation email).
   • The name of the product you want to cancel (e.g., "Ultimate Body Applicator" or "Hair Skin Nails Supplement").
   • The phrase: "I want to cancel my auto-renewal subscription effective immediately. Please confirm cancellation in writing and provide a reference number for this request."
3. Send the email and request a read receipt or delivery confirmation. Screenshot the sent email as proof.
4. Wait 5 to 7 business days for a reply. It Works is in the U.S., so responses may take longer due to time zone differences.
5. If you receive a confirmation of cancellation, save it immediately. If you do not receive a reply within 7 business days, send a second email marked "Follow-up" and move to Step 3.

Tocancel recommends keeping a folder on your computer or in your email account specifically for It Works cancellation emails. This makes it easy to retrieve proof if you need to file a complaint with the DTI.

Step 3: contact It Works by phone (if email fails)

If email does not yield a response, call It Works customer service directly. Phone calls create a real-time record and often get faster results than email.

1. Call It Works customer service at +1 (863) 214-8000. This is the main line for the Palmetto, Florida headquarters.
2. Be prepared for time zone delays. Call early in the morning Philippines time (around 8:00 AM to 10:00 AM PHT, which is 5:00 PM to 7:00 PM the previous day in PST).
3. When you reach a customer service representative, state your name, email address, and account number clearly. Say: "I want to cancel my auto-renewal subscription for [product name]. I need you to process this cancellation now and send me a written confirmation with a reference number within 24 hours."
4. Ask the representative for their name, the date and time of the call, and a reference number for the cancellation request. Write these down.
5. Request that they email you a cancellation confirmation immediately after the call. If they say they will send it later, give them a specific email address and ask for delivery confirmation.
6. After the call, send yourself an email summarizing what was discussed, the representative's name, the time, and the reference number. This becomes your backup proof.

Phone support is available Monday to Friday, 8:00 AM to 8:00 PM PST, and Saturday to Sunday, 8:00 AM to 5:00 PM PST. Plan your call accordingly if you are in the Philippines.

Step 4: escalate if you are not getting results

If It Works does not confirm your cancellation within 7 business days, or if you continue to be charged after you have cancelled, escalate your complaint.

1. Gather all your proof: screenshots of web portal cancellation attempts, email confirmations, call notes, and bank statements showing the charges you wanted to cancel.
2. File a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can do this online at the DTI website or in person at your local DTI office.
3. In your complaint, state clearly that you requested cancellation, provide the dates you made each request, and explain that It Works refused or failed to process the cancellation. Include all your proof documents.
4. The DTI will send a copy of your complaint to It Works and ask the company to respond within a set timeframe (usually 10 business days). This usually prompts a fast response.
5. If It Works still refuses, the DTI can recommend a settlement or refer you to a mediation process. If the company continues to violate the Consumer Act, the DTI can pursue legal action on your behalf.

Mentioning the DTI in your final email to It Works - before you formally file a complaint - often speeds up approval. You might write: "If I do not receive written confirmation of my cancellation within 48 hours, I will file a formal complaint with the DTI Consumer Protection Group."

What happens after you cancel

Cancellation does not happen in a vacuum. You need to monitor your account and protect yourself after you hit the cancel button.

Monitor your bank statement for 30 days

After you cancel, watch your credit card or bank account for the next 30 days. Auto-renewal charges sometimes process for one more billing cycle even after you cancel, especially if the cancellation request was received just before a renewal date. If you see a charge after cancellation, contact It Works again immediately and state that you cancelled on [specific date] and demand a refund for the unauthorized charge.

Request a refund if you are charged after cancellation

If It Works charges you after you cancelled, you have the right to a refund. Frame your request this way: "I cancelled my subscription on [date] and received confirmation number [number]. I was charged on [date] after my cancellation. This is an unauthorized charge. I request a full refund of ₱[amount] to my original payment method within 5 business days."

Send this via email and keep a copy. If It Works refuses, escalate to the DTI immediately.

Request a refund for the auto-renewal period you did not want

If you can prove that It Works did not clearly disclose the auto-renewal terms at the point of purchase, you have grounds to request a refund of all charges related to that auto-renewal - not just future charges, but also charges that already went through. Frame this request like this: "When I purchased on [date], the auto-renewal terms were not clearly disclosed. Under the Consumer Act, I was misled about the nature of this purchase. I request a full refund of ₱[total amount of all auto-renewal charges] within 7 business days."

Tocancel has helped thousands of consumers in the Philippines recover refunds by documenting exactly when and how the auto-renewal terms were hidden or unclear.

Common cancellation mistakes to avoid

Cancellation feels simple, but one wrong move can leave you vulnerable to another charge. Here are the traps most people fall into.

Assuming the cancellation went through without confirmation

Many customers cancel via the web portal, see a page that looks like a confirmation, and assume the job is done. Days later, another charge appears. This happens because web portals sometimes show a "success" message even if the cancellation request was not actually processed on the backend.

Always request a written confirmation email with a reference number. Do not rely on a web page. If the system does not email you a confirmation within 24 hours, contact customer service and ask why.

Cancelling only the product, not the membership

It Works often operates on two levels: a product subscription (e.g., monthly wraps) and a separate membership subscription (e.g., VIP or loyalty program). You may cancel the product but leave the membership active, which means you keep getting charged for membership fees.

When you cancel, explicitly ask: "Am I still enrolled in a membership program?" If yes, cancel the membership too in the same request. Get confirmation that both the product subscription and the membership are cancelled.

Missing the cancellation deadline

If your renewal date is tomorrow and you just realized you want to cancel, you may be too late. Some companies process charges the moment the renewal date hits, and once the charge clears, a refund becomes harder to obtain.

Call It Works immediately if you are close to a renewal date. Explain the situation and ask them to apply the cancellation retroactively if the charge has already gone through. This is a negotiation point - if you are polite and direct, many support teams will honor your request.

Not documenting your cancellation request

If all you have is a vague memory that you cancelled weeks ago, you have no proof. It Works will say they never received a cancellation request, and you will be stuck. Document everything: email addresses, phone call times, representative names, confirmation numbers, screenshots.

Create a folder on your computer or a note in your phone dedicated to your It Works cancellation. Every time you contact the company or receive a response, add it to this folder. This is your ammunition if you need to escalate to the DTI.

Refund options and how long they take

Cancellation and refunds are separate processes. Here is what you can expect.

Refund for unwanted products (within 30 days of purchase)

If you purchased a product and want to return it for a refund, It Works allows returns within 30 days of purchase. You must cover return shipping to the Lawrenceville, Georgia returns centre. The company will refund the product price (minus return shipping costs) once they receive and inspect the item.

Timeline: 30 days to ship the item, then 5 to 10 business days for It Works to inspect and process the refund. Total: 5 to 7 weeks.

Refund for unauthorized auto-renewal charges

If you were charged for auto-renewal that you did not authorize or that was not clearly disclosed, you have a right to a refund without needing to return the product. This is a consumer protection right, not a standard return.

Timeline: 7 to 14 business days if It Works agrees. Longer if you need to escalate to the DTI or file a chargeback.

Chargeback option (nuclear option)

If It Works refuses to refund you after multiple requests, you can file a chargeback with your credit card company or bank. A chargeback is a formal dispute that tells your bank the charge was unauthorized or fraudulent. Your bank will then investigate and, if they agree, reverse the charge and return the money to your account.

It Works will be notified of the chargeback and may fight it by providing proof of the original order. However, if you can prove the auto-renewal was not clearly disclosed, your bank will usually rule in your favor.

Timeline: 30 to 60 days for the bank to investigate and resolve.

Tocancel advises using chargeback as a last resort only, because it damages the merchant relationship and can affect your ability to use your card with other companies. Try negotiation and DTI escalation first.

Pricing comparison and when to cancel vs. keep

Sometimes the decision to cancel is clear. Other times, you may want to weigh the costs and benefits.

The key takeaway: if you did not actively choose auto-renewal, or if you cannot afford the monthly charge, cancel now. Do not wait for the perfect moment or hope the product will work. Tocancel exists to make cancellation fast and friction-free.

Contact information and escalation path

Use this section as your quick reference guide for reaching It Works and the relevant authorities.

It Works customer service

Email: [email protected]

Phone: +1 (863) 214-8000 (Monday to Friday, 8:00 AM to 8:00 PM PST; Saturday to Sunday, 8:00 AM to 5:00 PM PST)

Headquarters address: It Works Global, 1 Hwy 19 North, Palmetto, Florida 34221, United States

Returns address: It Works, PO Box 1265, Lawrenceville, Georgia 30046, United States

Department of trade and industry (DTI) consumer protection group (Philippines)

Website: dti.gov.ph

Online complaint form: Available on the DTI website under "Consumer Protection."

Email: [email protected] or contact your local DTI office.

Main DTI office: Trade and Industry Building, 361 Sen. Gil Puyat Avenue, Makati City, Philippines

File a DTI complaint if It Works does not respond within 10 business days or refuses to refund you after you have documented your cancellation request.

Your bank or credit card company

If all else fails, contact the fraud or dispute department of the bank or credit card company that processed the charge. Request a chargeback for unauthorized charges or charges made without clear prior consent.

Final steps and your path forward

Cancelling It Works in the Philippines requires patience and documentation, but your consumer rights are on your side. The Consumer Act of the Philippines protects you, and the DTI will enforce those rights if It Works refuses to cooperate.

Start with Step 1 today: attempt web-based cancellation and take a screenshot of the confirmation. If that does not work within 24 hours, move to Step 2: email customer service with your cancellation request and proof of purchase. Monitor your bank statement for 30 days. If you see unexpected charges, escalate to the DTI with your documentation.

Tocancel has helped thousands of consumers in the Philippines navigate confusing auto-renewal subscriptions and recover refunds they thought were lost. You are not alone, and you have more power than you think. Take action today, keep your proof, and do not accept silence or excuses from It Works customer service. Your money belongs to you.