Cancel It Works: Step-by-Step Guide

How to cancel It Works in canada and reclaim your money

Understanding It Works and your subscription

It Works is a direct-sales wellness company that delivers health, beauty and fitness products across Canada through independent distributors and autoship subscription programs. You can buy individual product bundles or enrol in a recurring monthly plan that offers discounts and automatic shipments of body wraps, supplements, skincare and related items.

The moment you sign up for an autoship plan, purchase a distributor kit or join a loyalty program, Canadian consumer protection law steps in to protect you. This means your right to cancel is backed by federal and provincial law, not by the company's goodwill. Tocancel exists to help you understand and exercise these rights with confidence.

Why customers cancel It Works

Autoship charges continue arriving after you've stopped using the products. Damaged or incorrect items arrive in your shipment. You changed your mind within the legal cooling-off period. You no longer need the products or want to discontinue your membership. Whatever your reason, Canadian law guarantees your right to cancel without penalty.

What autoship actually costs you

Autoship plans charge you monthly without interruption until you actively cancel. Most customers find themselves charged for months after they've stopped opening the boxes. Tocancel recommends you calculate your total annual spend before deciding whether to stay or cancel, because these recurring charges add up fast.

Your legal cancellation rights under canadian consumer protection law

Canada's federal consumer protection framework and your provincial consumer protection statutes give you clear, enforceable cancellation rights that override any terms It Works publishes online.

The 10-day cooling-off period

Your legal position: You have an automatic 10-day cooling-off period from the moment you receive your order or confirmation. During this window, you can cancel any It Works contract without giving a reason, and the company must refund you in full. This right cannot be waived by the company, and it applies whether you ordered online or through a distributor.

The clock starts on the day you receive your purchase confirmation or your first shipment arrives, whichever is later. You do not need the company's permission or approval to exercise this right. Simply submit your written cancellation notice, and the company has 15 days to process your refund and return any charges to your original payment method.

The 30-day non-delivery cancellation right

If It Works fails to deliver your order within 30 days of the contract date, you have the right to cancel and recover your full payment. This protection applies regardless of the reason for the delay. In practice, if you ordered on day one and receive nothing by day 30, you can cancel immediately and demand a refund within 15 days.

You also retain the right to cancel a contract up to one year after the delivery date if the company has persistently failed to deliver. Keep all correspondence showing delivery delays, as this becomes your evidence if the company disputes your cancellation request.

How to cancel It Works step by step

Tocancel recommends sending your cancellation in writing via registered mail or tracked email to create proof of delivery, which protects you if the company later claims it never received your notice.

Step-by-step cancellation process

1. Gather your account details
   • Locate your It Works account number or order confirmation email
   • Write down the date you subscribed and your payment method
   • Save any emails from It Works showing recurring charges
2. Draft your cancellation notice
   • Write a short, clear email or letter stating your full name and account number
   • Include the phrase "I am exercising my statutory right to cancel my autoship subscription, effective immediately"
   • Request written confirmation of your cancellation and refund date
   • Ask for a refund of all charges within 15 days
3. Send your cancellation by tracked method
   • Use Canada Post registered mail (with signature proof) for paper notices
   • Use email with read receipts enabled, or send to the company's official support address
   • Take a screenshot of your sent email or receipt from Canada Post
4. Send to the correct address
   • Check It Works' official website for the cancellation address or customer service email
   • If the website does not list a dedicated cancellation address, send to their main office address in your province
   • Do not rely on social media messages alone; use official contact channels
5. Monitor your account for 15 days
   • Watch your bank or credit card statement for the refund to appear
   • Check your email for confirmation from It Works
   • If you see another charge after 7 days, contact your bank immediately
6. Escalate if the company does not refund
   • If no refund appears after 15 days, contact your provincial consumer protection authority
   • File a complaint with your provincial government's consumer protection office or the Canadian Competition Bureau if the company ignores your request
   • Your bank can also reverse charges if the company continues billing after cancellation

Using tocancel to verify your cancellation rights

Tocancel provides templates, tracking tools and step-by-step guidance for customers cancelling It Works across Canada. The platform helps you document every stage of your cancellation, so you have proof if you need to escalate to a regulator. Visit tocancel.com to access cancellation templates tailored to Canadian consumer law.

Refunds and timelines

Once It Works receives your written cancellation notice, the company has a legal obligation to refund your money within 15 days.

When you should expect your refund

The 15-day countdown begins on the day the company receives your cancellation notice (not the day you send it). Therefore, sending your notice by registered mail or tracked email proves the receipt date and protects you. In practice, most refunds appear within 5 to 10 business days after the company processes your request, but you have the legal right to wait up to 15 days.

Refunds go back to your original payment method: credit card, debit card or bank account. Check your statement carefully for the refund. If your bank shows a pending or processing status, the funds are on their way. Contact your bank if more than 15 days pass with no refund activity.

What if the company charges you again after cancellation

If It Works bills you again after you have submitted a cancellation notice, this is a breach of Canadian consumer protection law. Contact your bank or credit card issuer immediately and request a chargeback or reversal. Explain that you cancelled your subscription within your legal right and that the company continued charging without authorization. Your bank has the power to reverse these charges and investigate the company's billing practices.

Also file a complaint with your provincial consumer protection authority, as repeated unauthorized billing is a serious violation. Tocancel recommends keeping copies of your cancellation notice, your bank's response and all statements showing the unauthorized charge.

Pricing and subscription costs

It Works autoship plans vary in price depending on the product bundle you choose, but most range from $45 to $150 CAD per month for popular body wrap and supplement packages.

Annual autoship costs range from $540 to $1,800 CAD depending on your tier. This is why cancelling promptly matters: every month you delay costs you another charge. Tocancel advises you to cancel within the 10-day cooling-off period if you're certain you don't want the product, because after that window you lose your unconditional right to a refund (though you can still cancel, and the company must honour your request under cancellation-for-convenience rules).

After cancellation

Cancelling can feel like a relief, especially if you've been charged repeatedly for products you weren't using.

What happens to your account

Once your cancellation is processed, your autoship subscription ends immediately and no future charges will be made. The company may retain your account information on file (for potential re-engagement), but you have the right to request permanent deletion of your personal data under Canadian privacy law. Contact It Works' privacy team if you want your data removed.

You can still access any order history through your online account, which serves as proof of your subscription dates and charges. Do not delete this history until your refund is fully confirmed in your bank account.

Stopping unwanted promotional emails

After cancellation, the company may continue sending you marketing emails. You have the legal right to opt out of these under Canada's anti-spam law (CASL). Look for the unsubscribe link at the bottom of any marketing email and click it. If the company continues sending after you unsubscribe, this is a violation, and you can report it to the Canadian Radio-television and Telecommunications Commission (CRTC).

Tocancel recommends keeping evidence of unwanted emails after unsubscribing, as this strengthens any complaint to regulators.

Common cancellation mistakes to avoid

Many customers struggle with It Works cancellation because they don't know their legal leverage, or they follow cancellation instructions that don't hold up under consumer law.

Mistake 1: calling customer service without documentation

Phoning It Works to request cancellation leaves no proof that you ever asked. The company can claim the call never happened, or that the representative misunderstood. Always submit cancellation in writing via email or registered mail, and keep a copy for yourself. This creates a paper trail that protects you if you need to escalate to a regulator.

Mistake 2: assuming your bank will reverse charges without proof

Your bank can issue a chargeback, but the company will dispute it if you don't provide evidence of cancellation. Send your bank a copy of your written cancellation notice, the date you sent it and the company's response (or lack of response). This evidence makes a chargeback stick.

Mistake 3: waiting longer than 15 days to follow up

If no refund appears after 15 days, contact the company immediately and demand confirmation of receipt and processing. Do not assume the refund is coming. Send a follow-up cancellation notice if necessary. This urgency prevents the debt from aging and strengthens your position if you file a complaint.

Mistake 4: cancelling through the website instead of sending formal notice

If It Works offers an online cancellation button, use it, but also send a written confirmation via email immediately after. Website cancellations can fail silently or get lost in the system. A formal written notice is your safety net. Tocancel advises customers to treat every cancellation as if they must prove it in front of a regulator.

Your consumer protection rights at a glance

Your legal position is stronger than you may realize. Canadian consumer protection law exists to prevent companies from locking customers into unwanted recurring charges. It Works cannot refuse to cancel you, and they cannot impose cancellation fees or require you to meet arbitrary conditions. The law is on your side.

Escalation: what to do if It Works refuses to cancel

If the company ignores your cancellation request, does not refund you within 15 days or claims your cancellation is invalid, you have formal regulatory recourse.

Step 1: send a final demand letter

Send one more written notice via registered mail stating that you have already cancelled your subscription and demanding a refund within 7 days. Include copies of all previous cancellation notices. Make the tone firm and professional, not angry. Keep the registered mail receipt.

Step 2: file a complaint with your provincial consumer protection authority

Each Canadian province has a consumer protection office. Search "[your province] consumer protection" to find the correct agency. File a formal complaint with details of your cancellation attempts, dates, and the amount owed. The regulator can investigate and order the company to refund you, and can issue fines for violations.

Step 3: report to the canadian competition bureau if the pattern is systemic

If It Works is repeatedly failing to honour cancellations for multiple customers, file a complaint with the Canadian Competition Bureau (competition.canada.ca). The Bureau investigates deceptive marketing and unfair business practices, and can take enforcement action.

Step 4: request a chargeback from your bank

If the company does not refund after 15 days, contact your bank or credit card issuer and request a chargeback for "unauthorized transaction" or "company failed to honour cancellation." Your bank has the authority to reverse the charge and investigate. Provide your bank with copies of your cancellation notice and the company's non-response.

Tocancel recommends pursuing Steps 1 and 4 simultaneously. Do not wait passively for the company to respond when you have other tools available.

Checklist for cancelling It Works

Use this checklist to ensure you cancel correctly and protect yourself:

• Gather your It Works account number, subscription start date and payment method
• Draft a cancellation notice that includes your name, account details and the phrase "I am exercising my statutory right to cancel my autoship subscription"
• Send your notice via registered mail or tracked email to It Works' official cancellation address
• Take a screenshot or keep the registered mail receipt as proof of delivery
• Mark the calendar for day 15 (the company's deadline to refund)
• Check your bank statement daily starting on day 5 for the refund
• If no refund appears by day 15, send a follow-up notice and contact your bank
• If the company disputes your cancellation, escalate to your provincial consumer protection authority
• Request deletion of your personal data if you do not want It Works to retain your information
• Keep all emails, notices and bank statements in a folder labelled "It Works Cancellation" for at least one year

Why customers choose to cancel versus keep their subscription

Tocancel's position is clear: if your subscription no longer serves your needs or budget, you have a legal right to cancel without penalty. The decision is yours alone, and the law protects your right to make it.

Contact information and final steps

To cancel your It Works autoship subscription, you must send a written notice to the company. Search the It Works Canada website or your account emails for the official cancellation mailing address or customer service email. If you cannot locate this information, contact their main office:

It Works Canada
Customer Service Department
[Official address or email on company website]

Send your cancellation notice to this address via registered mail (Canada Post) or certified email with read receipts enabled. Keep proof of delivery. Tocancel has helped thousands of consumers cancel unwanted subscriptions by providing clear, legal guidance and tracking tools. If you need templates, guidance or help documenting your cancellation, visit tocancel.com today. You have the law on your side, and Tocancel is here to help you exercise it confidently.

Your right to cancel is absolute. Exercise it now, document everything, and reclaim your money.