Cancel It Works!: Step-by-Step Guide

How to cancel your It works! subscription in australia and stop recurring charges

Why you might want to cancel your It works! membership

It Works! is a wellness company that sells skincare products, dietary supplements and a subscription-based membership program called Perks through independent distributors across Australia. The Perks membership locks you into either a one-off discounted access deal or a three-month commitment with automatic monthly shipments and recurring charges to your payment method.

Many Australian customers sign up expecting occasional discounts, then discover they've been enrolled in ongoing billing cycles that drain $50 to $150 or more from their account each month. Because you often purchase through an independent distributor rather than directly from It Works!, the fine print about renewal dates and cancellation terms can feel hidden or unclear at the point of sale.

The financial pressure adds up fast: a $100 monthly charge becomes $1,200 a year, and if the products don't deliver the results you hoped for, that cost feels impossible to justify. Tocancel is here to walk you through your rights, the cancellation methods available to you, and exactly what to expect when you stop your Perks membership.

Common reasons australian customers cancel It works!

The three biggest reasons customers cancel are unexpected recurring charges, disappointing product results and the simple fact that the ongoing cost no longer fits their budget. Many customers report waking up to a charge on their credit card or bank statement and realising they'd been enrolled in an automatic shipment program without fully understanding the commitment they'd made.

Others discover that the discounted pricing offered through the Perks membership doesn't actually save them money compared to buying individual products when they need them. This means your annual spend on Perks can often exceed what you'd pay for ad-hoc retail purchases, turning a "savings programme" into a hidden expense.

Understanding the financial impact

Recurring charges compound. A three-month Perks commitment at $120 per month costs you $360 upfront, but if you don't cancel promptly after month three, additional charges continue indefinitely. Over a year, this can total $1,440 or more from your household budget. You deserve transparency about these costs and full control over your spending, which is why Tocancel has created this step-by-step guide to help you take back control.

How It works! perks memberships are structured and charged

Understanding your membership type is essential before you cancel, because the two pathways have different billing and cancellation terms.

The two perks membership types explained

It Works! offers a one-off Perks membership where you pay a single upfront fee (shown in AUD for Australian customers) and receive discounted product pricing with no ongoing obligation. This is straightforward: you pay once, enjoy the discount, and can continue purchasing at retail prices whenever you choose.

The second option is a three-month Perks commitment where the initial fee is waived but you agree to automatic shipments and recurring monthly charges for a minimum of three months. This is where many customers become locked into unexpected billing. After the three-month period, charges may continue on a rolling monthly basis unless you actively cancel.

The distinction between these two pathways is critical: your cancellation rights and any potential early-termination fees depend entirely on which option you selected at enrolment.

How billing cycles and recurring charges work

Once enrolled in a three-month Perks commitment, It Works! bills your payment method on a regular monthly cycle aligned with your membership start date. Each charge appears on your bank statement or credit card at predictable intervals, typically on or near the same date each month.

If you submit a cancellation request after a billing charge has already processed, that charge typically cannot be reversed unless you dispute it with your bank or credit card provider. Therefore, timing your cancellation request to occur before your next scheduled billing date can help you avoid an unwanted charge. Tocancel recommends checking your account dashboard or contacting It Works! support at least five business days before your next billing cycle to confirm your cancellation has been processed.

Your rights under australian consumer law

Your legal position is protected by the Australian Consumer Law (ACL), which applies to all consumer contracts, including subscription memberships.

What the australian consumer law guarantees you

The Australian Consumer Law is enforced by the Australian Competition and Consumer Commission (ACCC) and applies to every subscription agreement, including It Works! Perks memberships. Under the ACL, you have the right to cancel a subscription within 14 days of enrolment without incurring any penalty or cancellation fee, provided you did not negotiate the contract terms with the trader and the contract is ongoing.

This 14-day cooling-off period is a statutory right that applies regardless of It Works!' own cancellation policy. If you enrolled in your Perks membership within the last 14 days, you can cancel immediately without paying anything. It Works! must accept this cancellation and refund any charges you've already paid for periods after your cancellation date.

After the 14-day period, your rights shift. The ACL requires that any subscription contract include a clear, easily accessible cancellation mechanism. This means It Works! must provide you with a simple, straightforward way to cancel your membership. If the cancellation process is deliberately complicated, hidden or not clearly explained at the point of sale, this may constitute misleading or deceptive conduct under the ACL, and you may have grounds to lodge a complaint with the ACCC.

Unfair contract terms and misleading information

If your enrolment paperwork did not clearly explain the recurring charges, the three-month commitment or your cancellation rights, It Works! may have breached the ACL's requirement for transparent consumer information. Many customers report that independent distributors downplayed the recurring nature of the Perks commitment or presented the three-month option without emphasising that charges would continue indefinitely unless actively cancelled.

If you believe you were misled about the terms of your membership, you have the right to lodge a complaint with the ACCC. The ACCC can investigate whether It Works! engaged in misleading or deceptive conduct, and if proven, can require the company to refund customers and change its practices. Tocancel encourages you to document exactly what information was provided to you at the point of sale, as this evidence strengthens any complaint you decide to lodge.

Methods to cancel your It works! membership

You have three main cancellation pathways available to you as an Australian customer, ranging from the fastest (phone support) to the most permanent (postal correspondence).

Option 1: cancel via the online back-office portal

If you have access to your It Works! account dashboard, you can log in and submit a cancellation request directly through the member portal. This is typically the fastest method and leaves you with an immediate confirmation of your cancellation request. Log into your account, navigate to your membership or subscription settings, and locate the cancel or manage membership option. Select it and follow the prompts to submit your cancellation. You should receive an email confirmation of your cancellation request within 24 hours.

Option 2: submit a cancellation request via support ticket

If you don't have online portal access or prefer a documented written record, you can submit a cancellation request through It Works!' support system. Visit the It Works! website or your distributor's website, locate the contact or support section, and submit a support ticket requesting membership cancellation. In your ticket, include your full name, email address, account number (if you have it) and a clear statement: "I request cancellation of my Perks membership effective immediately." Tocancel recommends taking a screenshot of your submitted ticket for your records, as this proves you made the request and when.

Option 3: cancel by phone

It Works! provides phone support for Australian customers via an international number. Calling customer service is a direct way to cancel and receive immediate confirmation, though you'll need to have your account details ready (name, email, account number or phone number). When you call, state clearly: "I want to cancel my Perks membership immediately" and ask the representative to confirm the cancellation date in writing via email. Request that they send you a cancellation confirmation email within 24 hours, as this creates a documented record that protects you if a billing charge is incorrectly processed after your cancellation.

Option 4: cancel by postal mail (most formal method)

For a permanent, legally documented cancellation, you can post a written cancellation letter to It Works!' Australian address. This method creates an undisputable paper trail and is recommended if you've had difficulty cancelling through other channels or if the company has ignored previous cancellation requests. Send your letter via registered post so you receive proof of delivery.

Address your letter to:

It Works! (Australia)
Cancellation Request
[Australian postal address to be confirmed with It Works! or your distributor]

Your letter should include:

• Your full name and email address
• Your account number or phone number on file
• A clear statement: "I request cancellation of my Perks membership effective immediately"
• Your preferred refund method (credit card, bank transfer)
• The date you're sending the letter
• Your signature

Keep a copy of your letter and your registered post receipt together. It Works! must respond to postal cancellation requests within 14 calendar days under the ACL's requirements for consumer contracts. If they don't acknowledge your cancellation or process a refund within this timeframe, you have grounds to lodge a complaint with the ACCC.

Step-by-step cancellation process

Follow these steps in order to cancel your It Works! membership and protect yourself from ongoing charges.

1. Check your membership type and enrolment date.
   • Log into your account or review your enrolment paperwork to confirm whether you're on a one-off Perks membership or a three-month recurring commitment.
   • Note the exact date you enrolled. If it's within 14 days, you can cancel immediately under the 14-day cooling-off period with no penalty.
   • Record your next scheduled billing date. This helps you time your cancellation to avoid an unwanted charge.
2. Choose your cancellation method.
   • If you have online portal access, cancel through the back-office dashboard (fastest).
   • If you prefer a written record, submit a support ticket or call phone support and request written confirmation.
   • If you've had trouble cancelling or the company has ignored previous requests, proceed directly to postal cancellation.
3. Submit your cancellation request.
   • Include your full name, email address, account number and a clear statement of your intent to cancel.
   • If calling, stay on the line until the representative confirms your cancellation and provides a confirmation number or reference.
   • If submitting online or via post, take screenshots or keep copies of all communications.
4. Request written confirmation.
   • Ask It Works! to send you a cancellation confirmation email within 24 hours stating the date your membership ends and whether any outstanding charges remain.
   • If phone support doesn't email you within 24 hours, follow up with a support ticket asking them to confirm the cancellation in writing.
5. Monitor your payment method for 30 days.
   • Check your credit card or bank account daily for the next 30 days to ensure no further charges are processed after your cancellation date.
   • If a charge appears after cancellation, contact your bank immediately and request a chargeback dispute, providing your cancellation confirmation email as evidence.
6. Follow up if you don't receive confirmation.
   • If It Works! doesn't send you a written cancellation confirmation within 24 to 48 hours, submit a follow-up support ticket or call again.
   • Document every contact attempt with dates, times and names of representatives you speak to.
   • If the company continues to ignore your cancellation requests after 7 days, escalate by lodging a complaint with the ACCC.

Refunds and billing after cancellation

Understanding what refunds you're entitled to depends on when you cancel and what charges have already been processed.

Refunds within the 14-day cooling-off period

If you cancel your It Works! Perks membership within 14 days of enrolment, you're entitled to a full refund of any fees or charges you've paid. It Works! must process this refund within 14 days of your cancellation request, typically back to the original payment method (credit card or bank account). The ACCC enforces this right, so if It Works! refuses to refund you within 14 days of your cancellation request, you have grounds to lodge a formal complaint.

Refunds after the 14-day period

If you cancel after 14 days, your refund entitlement depends on the specific terms of your membership agreement and whether any charges have been incorrectly processed. You are not entitled to a refund for products you've already received or for membership fees for periods you've already enjoyed. However, you should not be charged for any periods after your cancellation date. If a charge is processed after your cancellation, you have the right to dispute it with your bank as an unauthorised transaction and request a chargeback.

What happens to your account after cancellation

Once your cancellation is confirmed, your Perks membership ends on the specified cancellation date. You retain access to any products you've already received, but you lose access to Perks-exclusive pricing. Your account may remain visible in the It Works! system for record-keeping purposes, but no further charges should be processed to your payment method. Tocancel advises keeping your cancellation confirmation email indefinitely, as it serves as proof of your cancellation if a billing dispute arises months later.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when unexpected charges have caught you off guard. Here are the pitfalls that trap many customers and how to sidestep them.

Mistake 1: assuming your cancellation is processed without written confirmation

Many customers cancel via phone support, hang up, and assume the job is done. Days or weeks later, another charge appears on their statement. Always insist on written email confirmation of your cancellation before you consider the matter resolved. If a support representative says "your cancellation is confirmed" but won't send you a follow-up email, ask them directly: "Please send me a confirmation email right now with the cancellation date and my reference number." If they refuse or say it's unnecessary, escalate immediately to a supervisor or submit a support ticket for written confirmation.

Mistake 2: cancelling on the wrong date

If your next billing date is 7 days away and you cancel today, that upcoming charge may still be processed because the billing has already been queued in their system. Always check when your next charge date is and cancel at least 5 business days before that date. If you discover the next charge is in 2 days, call immediately and ask the representative to flag your account to prevent the charge from processing. Ask them to provide a credit or refund if the charge goes through despite your cancellation request.

Mistake 3: cancelling only through your distributor, not directly with It works!

If you bought through an independent It Works! distributor, you might think you can cancel through them. In reality, the distributor often has no access to the billing system and cannot actually cancel your membership. Always contact It Works!' official support channels directly, not your distributor. Tocancel recommends verifying this by asking your distributor: "Can you cancel my Perks membership and stop all future charges?" If they say no, go directly to It Works!' website or phone support.

Mistake 4: not keeping records of your cancellation

Screenshots, confirmation email addresses and reference numbers are your proof. If you cancel via phone and don't document the representative's name, confirmation number or date, you have no evidence that you cancelled if a dispute arises. Save every confirmation email, take screenshots of online cancellation confirmations, and keep a written log of every phone call (date, time, representative name, confirmation number). This documentation is essential if you need to lodge a complaint with the ACCC or dispute a charge with your bank.

Comparison of cancellation methods

Each cancellation method has trade-offs between speed, documentation and reliability. This table helps you choose the right approach for your situation.

After you cancel: what to expect

Cancelling is not the end of the process; protecting yourself from forgotten charges is part of it too.

Monitoring your account for 30 days

After your cancellation is confirmed, check your credit card or bank account every few days for the next 30 days. Billing systems sometimes process charges on a delay, and it's not uncommon for a final charge to slip through even after cancellation. If a charge appears after your cancellation date, take a screenshot of it immediately, then contact your bank to dispute it as an unauthorised transaction. Provide your cancellation confirmation email as evidence that you cancelled before the charge date.

If charges continue after cancellation

If It Works! processes charges after your confirmed cancellation date, this is a breach of the Australian Consumer Law. You have the right to request a refund directly from It Works! and, if they refuse, to dispute the charge with your bank. Keep meticulous records: your cancellation confirmation email, screenshots of the unauthorised charges, and dates of all communication with It Works!' support. With this evidence, your bank's chargeback team will have a strong basis to reverse the charges. Tocancel recommends escalating to the ACCC if It Works! refuses to refund you for post-cancellation charges after you've made two formal refund requests.

Your credit file and payment history

Cancelling your It Works! membership does not negatively affect your credit file. The ACL does not require payment for cancelled subscriptions once you've submitted a valid cancellation request. If It Works! ever lists unpaid membership fees against your credit file after you've cancelled, this would be a breach of your consumer rights, and you can dispute it with the credit reporting agency and lodge a complaint with the ACCC.

Pricing and cost comparison

Understanding what you actually pay for a Perks membership versus ad-hoc retail purchases helps you decide whether cancellation is the right choice.

For many customers, buying individual products as needed costs less annually than maintaining a three-month Perks commitment. Calculate your annual spend under your current membership and compare it to the cost of buying the same products at retail prices when you actually want them. This simple maths often reveals that cancellation is the financially smarter choice.

How to lodge a complaint with the ACCC if It works! refuses to help

If It Works! ignores your cancellation requests, refuses to refund you for post-cancellation charges, or misled you at the point of sale, you have the right to lodge a formal complaint with the Australian Competition and Consumer Commission.

When to escalate to the ACCC

You should consider lodging an ACCC complaint if any of the following apply:

• It Works! has ignored two or more cancellation requests over 7 or more days.
• The company refuses to refund charges processed after your confirmed cancellation date.
• You were not clearly informed about the recurring nature of the three-month Perks commitment at the point of sale.
• Your Perks membership enrolment was presented as optional when it was actually required to purchase products.
• You paid charges during your 14-day cooling-off period and It Works! refused to refund them.

How to file your complaint

Visit the ACCC website (accc.gov.au) and locate the online complaints portal. You'll need to provide your full name, contact details, a detailed description of the problem, dates of key events, copies of any relevant correspondence (emails, screenshots, confirmation numbers), and copies of any charges you're disputing. The ACCC will investigate whether It Works! breached the Australian Consumer Law. If the investigation finds misconduct, the ACCC can require the company to refund you and may take further action to protect other consumers.

Tocancel has helped thousands of consumers navigate subscription cancellations and understand their rights under Australian law. Your membership fees are your money, and you have the absolute right to cancel any subscription you no longer want. If It Works! makes that process difficult, the ACCC is here to enforce your consumer rights.

Contact It works! for cancellation and support

Below is the official contact information for It Works! customer support in Australia. Use these channels to submit your cancellation request, and always request written confirmation via email.

It Works! Australia - Support contact details:

• Phone: [International number for Australian support - confirm with official It Works! website]
• Online support: Contact form or support ticket portal available on the It Works! website
• Back-office account: Log into your account dashboard and use the cancel membership option
• Postal address: [Australian postal address for It Works! - confirm current address, as this may change]

Tocancel recommends saving this contact information before you submit your cancellation. If you encounter delays or difficulty, Tocancel provides detailed escalation guidance and complaint templates to help you pursue your rights with confidence. Your cancellation is a consumer right, not a favour, and It Works! must honour it promptly and without obstruction.