Cancel It Works: Step-by-Step Guide

How to cancel It Works in the UAE and reclaim control of your autoship

Understanding It Works and why you might want to cancel

It Works is a direct-sales wellness company delivering supplements, body wraps, and skincare products across the UAE through its Dubai-based operation. The company operates primarily through autoship subscriptions, which means your orders recur automatically on a preset schedule unless you actively cancel them.

If you have signed up for an autoship program with It Works and now want to stop, you are in the right place. Whether your priorities have shifted, you have found an alternative product, or you simply want to pause your orders, Tocancel is here to walk you through every cancellation method available to you in the UAE. Your right to cancel is protected by law, and the process is simpler than you may think.

Why customers cancel It Works

You might be cancelling because autoship charges keep appearing on your bank statement, you have accumulated enough product for your needs, the results did not meet your expectations, or you want to try a competitor. Whatever your reason, you deserve a straightforward cancellation process that does not punish you for changing your mind.

Tocancel has helped thousands of consumers navigate subscription cancellations across the region, and It Works is one of the most common requests we receive. Many customers are surprised to learn how many cancellation methods exist and how simple it can be once you follow the right steps. Your cancellation is a fundamental consumer right, not a favour.

When you might want to cancel

Common cancellation triggers include unexpected charges appearing on your credit card statement, you have stockpiled sufficient inventory, the product did not deliver promised results, or you prefer a competing brand. Some customers cancel after a trial period ends, while others pause their subscription temporarily. Whatever your situation, Tocancel recognises that your needs change and your subscription should adapt to you.

Your consumer rights in the united arab emirates

The UAE Consumer Protection Law gives you clear, enforceable rights when dealing with distance contracts and autoship subscriptions.

Legal protections that work for you

The UAE Consumer Protection Law (Federal Law No. 24 of 2006, as amended) establishes your right to cancel a distance contract, which includes any purchase made online or through a distributor, within 14 calendar days of receiving your order. You can cancel with no penalty and no questions asked, provided the product is unopened and in original condition.

Your legal position is this: you own your decision. If It Works has not yet shipped your autoship order, you can cancel that future order at any time before processing begins. The company cannot force you to accept a shipment you have cancelled in advance.

If the company refuses to honour a cancellation request or continues charging you after you have cancelled, you have the right to escalate your complaint to the UAE Ministry of Economy and the Consumer Protection Department. Tocancel recommends keeping digital copies of all cancellation requests and confirmations, as these become your proof if formal action becomes necessary.

Refund timelines under UAE law

Once It Works receives and accepts your returned product, the company is legally required to process your refund within a reasonable timeframe. In practice, It Works states that refund processing can take up to 90 days for inspection and product verification. However, under UAE consumer law, delays beyond what is genuinely necessary can be challenged with the consumer authority if the company cannot justify the delay.

Document your return shipment with tracking confirmation. This creates a time-stamped record of when your product left your possession and when It Works received it, protecting you if disputes arise.

Cancellation methods: choose what works best for you

You have multiple proven channels to cancel your It Works autoship, each with distinct advantages for creating a record and ensuring action.

Email cancellation: the fastest and safest route

Email cancellation is your strongest option because it creates an automatic timestamp, requires written confirmation from It Works, and leaves an auditable record. Send your cancellation request to [email protected] with the following information clearly stated in the subject line and body:

• Your full name as registered on your account
• Your registered email address or account ID number
• Your autoship order number
• The date you wish the cancellation to take effect
• A clear statement: "I request cancellation of my autoship subscription effective immediately"

The company is obligated to respond and confirm cancellation within a reasonable timeframe, typically 3 to 5 business days. If you do not receive a confirmation email within one week, follow up with a second email referencing your original request and the date you sent it. This creates a clear escalation trail if you need to involve consumer authorities.

Phone cancellation: immediate but requires documentation

Calling It Works directly can provide an immediate verbal confirmation, but only if you document every detail. Contact the company through your distributor or your registered account page. During the call, take detailed notes including the date, exact time, the representative's name, and any confirmation number they provide. Immediately after the call ends, send a follow-up email to [email protected] summarizing the call details and asking for written confirmation of the cancellation discussed.

This dual approach protects you because it combines the immediacy of a phone call with the documentary evidence of an email record. Never rely on a phone call alone without written follow-up.

Postal mail: the formal paper trail

If you prefer a formal, documented approach with a physical record, send a dated cancellation letter by registered mail to It Works Solutions LLC at their Dubai address. Include your full name, account ID, autoship order number, and a clear statement requesting immediate cancellation. Request delivery confirmation so you have proof the company received your letter on a specific date. Keep a photocopy of your letter and the delivery confirmation receipt as your evidence.

Step-by-step cancellation process

This section walks you through the recommended email cancellation process, which Tocancel identifies as the fastest and most defensible method.

Prepare your information

1. Gather your account details before starting
   • Log into your It Works account if you have online access, or retrieve your confirmation email from signup
   • Locate your full registered name, account ID, and autoship order number
   • Note the email address you used when registering
2. Review your most recent invoice or statement
   • Check the date of your last charge
   • Note the amount and payment method used
   • This information helps It Works locate your record quickly
3. Decide your cancellation date
   • You can request immediate cancellation or cancellation after your current cycle completes
   • State your preference clearly in your request

Draft and send your cancellation email

1. Open your email and address it to [email protected]
   • Use a clear subject line: "Autoship Cancellation Request - [Your Name]"
2. Write your cancellation request with these key elements
   • Opening: "I am writing to request immediate cancellation of my It Works autoship subscription."
   • Account details: Include your full name, email, and autoship order number
   • Confirmation: "Please confirm cancellation in writing to this email address within 5 business days."
   • Closing: Thank them and provide your phone number as an alternative contact method
3. Send the email and save a copy to your local folders
   • Forward the sent email to yourself as backup or screenshot the sent confirmation
   • Note the exact date and time you sent it

Follow up and confirm cancellation

1. Wait 5 business days for a response from It Works
   • Check your inbox and spam folder daily
   • A cancellation confirmation email should arrive with your reference number
2. If you receive no response after 5 business days, send a follow-up email
   • Reference your original request date and time
   • State: "I have not received confirmation of the cancellation I requested on [date]. Please respond within 2 business days."
3. Verify no future charges appear on your account
   • Check your bank or credit card statement 10 days after the confirmed cancellation date
   • If a charge appears after cancellation confirmation, contact your bank and file a dispute immediately

Pricing and refund information

Understanding It Works pricing helps you calculate what you are entitled to refund and when.

Refund eligibility and timelines

You are entitled to a full refund if you return unopened products within 14 calendar days of delivery under UAE consumer law. Once It Works receives your return, the company states it will inspect your product within 7 business days and issue refunds within 90 days of approval. This 90-day window is longer than ideal, but it is the company's stated practice.

If your refund has not appeared in your account within 100 days of your return being logged by It Works, contact your bank and provide them with your return tracking number and the company's written refund confirmation. Your bank can investigate the delay and pursue a chargeback if necessary.

After cancellation: what happens next

Cancellation does not end instantly in most cases, and understanding the timeline helps you avoid unexpected charges and confusion.

Immediate post-cancellation steps

Once you receive written cancellation confirmation from It Works, your autoship is officially stopped. However, processing and payment systems may take a few business days to fully synchronize. Here is what to expect:

• Your cancellation confirmation email arrives, typically within 3 to 7 business days of your request
• No new charges should appear on your account after the cancellation date stated in the confirmation
• If you have an active order in transit, it may still arrive; you can refuse delivery or return it using your cancellation confirmation as justification
• Check your bank statement 10 days after the confirmed cancellation date to verify no further autoship charges appear

Managing returns and refunds

If you wish to return products for a refund as well as cancel your autoship, Tocancel recommends handling both actions in your cancellation email. State clearly that you wish to cancel your autoship AND return your current inventory for refund. Include photos of the unopened products if possible, as this speeds up the return authorization process.

Ship your return to the address provided by It Works and obtain a tracking number. It Works will provide a return authorization number in their response; include this on your package. Keep all proof of shipment and correspondence until your refund appears in your account.

Common cancellation mistakes and how to avoid them

Cancellation can feel overwhelming when you are unfamiliar with the process, but these mistakes are preventable with planning.

Mistake one: relying on verbal cancellation alone

Calling It Works and speaking to a representative feels like cancellation is done, but without written confirmation, the company can claim no record of your request. Always send a follow-up email after a phone call, stating the date, time, and representative's name, and requesting written confirmation. This protects you if a charge appears after you thought you had cancelled.

Mistake two: cancelling through your distributor instead of the company

It Works operates through a distributor network. If you signed up through a distributor, messages to that distributor may not reach the central billing system. Always contact It Works directly at [email protected] or through their official channels. Tocancel recommends copying your distributor on your cancellation email so all parties have a record, but your primary contact must be the company itself.

Mistake three: failing to keep proof of your cancellation request

Your cancellation email and the company's confirmation are your only defense if a charge appears after cancellation or if the company denies receiving your request. Save every email in a dedicated folder, screenshot confirmation messages, and keep a handwritten log of dates and times if you cancel by phone. If you ever need to file a complaint with the Consumer Protection Department, these records are essential evidence.

Mistake four: not checking your statement after cancellation

Even after confirmed cancellation, system delays or human error can result in a final charge appearing on your account 5 to 10 days after your cancellation date. Check your bank statement immediately when it refreshes. If an unauthorized charge appears, contact your bank within 30 days to dispute the transaction, and simultaneously send a formal complaint email to It Works referencing your earlier cancellation confirmation.

Comparing cancellation methods: which is right for you

Each cancellation channel has trade-offs between speed, documentation, and formality.

Tocancel strongly recommends email cancellation as your primary method because it combines speed, automatic documentation, and low effort. Reserve phone or postal methods only if email receives no response within 7 business days.

Preventing future autoship traps

Once you have cancelled It Works, take steps to prevent re-enrollment in similar services.

Protect your account and payment method

After cancellation, consider changing your password with It Works if you created an online account. This prevents unauthorized re-enrollment by a distributor or unauthorized party. If you provided a credit card specifically for autoship, request a new card number from your bank or mark the existing card as compromised. This eliminates the possibility of a "forgotten" autoship charge months later.

Monitor for unauthorized re-enrollment

Set a calendar reminder to check your bank statement monthly for the first six months after cancellation. While rare, some aggressive distributors have been known to re-enroll cancelled customers without consent. If a charge appears after confirmed cancellation, contact your bank immediately to dispute it and file a formal complaint with the Consumer Protection Department, referencing your original cancellation confirmation and the date of the unauthorized charge.

Your cancellation checklist

Use this checklist to ensure you complete your cancellation correctly and retain all necessary documentation.

• Gather your account ID, autoship order number, and registered email address
• Draft your cancellation email with a clear subject line and all required details
• Send the email to [email protected] and save a copy for your records
• Note the exact date and time you sent your cancellation request
• Wait for a confirmation email from It Works within 5-7 business days
• If no confirmation arrives, send a follow-up email after 5 business days
• Screenshot or print the cancellation confirmation email for your files
• Check your bank statement 10 days after confirmed cancellation to verify no new charges
• If you wish to return products, include return instructions in your cancellation email
• Obtain a return authorization number and shipping address before sending returns
• Set a reminder to monitor your statement for six months post-cancellation

Escalation: what to do if It Works refuses to cancel

If It Works fails to respond to your cancellation request or denies your cancellation after you have submitted it, you have clear legal recourse through UAE consumer authorities.

Filing a complaint with the consumer protection department

The UAE Consumer Protection Department, part of the Ministry of Economy, investigates complaints from consumers who believe a company has violated consumer rights. You can file a complaint if It Works refuses to cancel your autoship, continues charging you after cancellation, or delays refunds unreasonably. You will need to provide copies of your cancellation requests, the company's responses (or lack thereof), your bank statements showing unauthorized charges, and any correspondence with the company.

Tocancel advises that before escalating to formal complaint status, send a final formal email to It Works stating: "If cancellation is not confirmed within 48 hours, I will file a formal complaint with the Consumer Protection Department." This final warning often prompts immediate action because companies recognize the cost and liability of regulatory involvement.

Chargeback protection

If It Works continues charging you after confirmed cancellation, your bank can dispute the charges through the international payment system. Contact your bank's dispute department and provide your cancellation confirmation email, the original cancellation request email, and your bank statements showing the unauthorized charges. Your bank will investigate and potentially recover these funds through a chargeback process.

It Works contact information and mailing address

Use these official contact details when initiating your cancellation.

• Email: [email protected]
• Company name: It Works Solutions LLC
• Location: Dubai, United Arab Emirates
• Cancellation method: Email is fastest; include full name, account ID, and autoship order number

For escalation to consumer authorities, contact:

• UAE Consumer Protection Department: Ministry of Economy, United Arab Emirates
• Complaint submission: Through the official Ministry of Economy website or in person at regional offices

Final takeaway: you have the right to cancel

Cancelling your It Works autoship is your right under UAE consumer law, not a privilege the company grants. You do not need permission or justification, and the company cannot punish you for exercising that right through delayed refunds, service degradation, or hostile treatment. Follow the email method outlined in this guide, keep copies of all correspondence, and your cancellation will be processed smoothly.

If complications arise, Tocancel has helped thousands of consumers navigate subscription cancellations, refund disputes, and escalations with companies across the UAE and internationally. Visit Tocancel.com for personalized guidance, additional resources, and community support from other consumers who have successfully cancelled similar services. Your cancellation is not just possible, it is straightforward when you follow these proven steps.