Cancel It Works: Step-by-Step Guide

How to cancel It Works in ireland and reclaim your consumer rights

Why you might need to cancel It Works

It Works is a wellness and beauty company known for body wraps, dietary supplements, and a distributor-led sales model. Many Irish customers find themselves caught in recurring subscription arrangements they did not fully understand at purchase.

You may be considering cancellation for several valid reasons. Unexpected recurring charges appear on your bank statement month after month. The subscription terms were not clearly explained by your distributor representative. You ordered what you thought was a one-off purchase, only to discover automatic shipments were enrolled without explicit consent. Most importantly, you simply want to stop the service and reclaim control of your spending.

Whatever your reason, Tocancel is here to guide you through the cancellation process with clarity and confidence. The steps below will help you cancel It Works properly and protect your consumer rights under Irish law.

Common reasons irish customers cancel

You may encounter unexpected billing for subscription renewals or membership fees that were not clearly disclosed upfront. Some customers report that the full terms of recurring shipments were buried in small print or communicated verbally by a distributor without written confirmation. Others decide the products are not delivering the expected results, or the cost no longer fits their budget.

Whatever triggered your decision, taking action now puts you back in control. Tocancel has helped thousands of consumers navigate this exact scenario across Ireland.

What happens to your account when you cancel

Once you send a valid cancellation notice to It Works, the company should stop processing future shipments and charges to your payment method. Your access to any online account portal may be suspended. Any pending orders scheduled for shipment before your cancellation notice is received will typically proceed, depending on the timing of your notice relative to the company's fulfillment cycle.

This means you must act quickly if you want to prevent the next scheduled shipment.

Your consumer rights under irish law

Irish consumer law gives you strong, enforceable protections when dealing with recurring charges and subscription arrangements.

The consumer rights act 2022 and distance contracts

When you purchased It Works, whether online, by phone, or through a distributor, you entered what Irish law classifies as a "distance contract". Under the Consumer Rights Act 2022, which implements the EU Consumer Rights Directive, you have a legal right to clear, transparent information about contract terms before you commit to payment.

This means the distributor or company was legally required to provide you with information about subscription terms, billing frequency, minimum commitment periods, and cancellation procedures in a way you could understand and keep. If this information was unclear, incomplete, or missing, the contract terms may be unfair and unenforceable against you.

Your legal position: you cannot be bound by terms you were not shown or did not agree to in writing.

Your 14-day cooling-off period

You have a statutory right to cancel a distance contract within 14 calendar days from the date of purchase, with no penalty and no need to provide a reason. This is known as the "cooling-off period", and it is your strongest lever under Irish consumer law.

If you are still within 14 days of your original purchase, you can exercise this right immediately. Send your cancellation notice using the method outlined below, and request that It Works refund all charges within 14 days of receipt of your notice.

If you purchased more than 14 days ago, you can still cancel the recurring subscription at any time. However, you lose the automatic right to a refund for past charges unless the company breached its legal duty to inform you of subscription terms clearly.

Unfair contract terms and automatic renewal

Irish and EU consumer law places strict limits on automatic renewal clauses. Before charging you for a renewal, the company must obtain your explicit, informed consent. The company must also make it easy for you to cancel the subscription on the same platform or method you used to sign up.

If It Works enrolled you in automatic renewal without your clear, written agreement, or if the cancellation process is deliberately difficult, you may have grounds to challenge those charges and demand a refund. The Irish Competition and Consumer Protection Commission (CCPC) enforces these rules and can take action against the company on your behalf.

Report unfair contract terms to the CCPC at www.ccpc.ie if the company refuses to cooperate.

How to cancel It Works: step-by-step methods

You can cancel your It Works subscription using one of two methods: email or post. Both methods are equally valid under Irish consumer law, but email leaves you with an automated timestamp that proves when you sent your cancellation notice.

Method 1: cancel It Works by email

Email is the fastest and most documented way to cancel. You will receive an automated confirmation that your message was sent, which protects you if It Works later claims they never received your notice.

1. Open your email client and create a new message to [email protected]
2. Write a clear subject line: "Cancellation of It Works subscription" or "Request to cancel my It Works account"
3. In the email body, include:
   • Your full name
   • Your email address or account number (if you have one)
   • The email address or phone number associated with your It Works account
   • Your request to cancel the subscription effective immediately
   • If you are within 14 days of purchase, state that you are exercising your legal right to cancel under the Consumer Rights Act 2022
   • A request for confirmation of cancellation and confirmation that future charges will not be processed
   • If applicable, request a refund of charges incurred
4. Send the email and keep a copy for your records
5. Within 5 working days, you should receive a reply confirming cancellation. If you do not, Tocancel recommends sending a follow-up email marked "urgent"

Method 2: cancel It Works by post

If you prefer to cancel by post, send a letter to the official It Works address in Dublin. Use recorded delivery or registered post so you have proof the letter was sent and received.

1. Write a formal letter on plain paper that includes:
   • Your full name and address
   • Your email address and phone number
   • Your It Works account number or the email linked to your account
   • A clear statement: "I wish to cancel my It Works subscription effective immediately"
   • The date of your original purchase (if known)
   • If you are within 14 days, reference the Consumer Rights Act 2022 and your right to a refund
   • A request for written confirmation of cancellation
2. Address the envelope to:
   • IT WORKS MARKETING INTERNATIONAL UC
     45-46 James Place East
     Dublin 2
     Ireland
3. Send the letter by recorded delivery or registered post (€2-3 extra cost)
4. Keep the tracking number and proof of posting
5. Allow 5-10 working days for the letter to arrive and be processed
6. Follow up by email at [email protected] if you do not receive confirmation within 10 days

What to do if It Works does not respond

If It Works fails to acknowledge your cancellation request or continues to charge you after you have sent a cancellation notice, you have escalation options under Irish consumer law.

Contact the Irish Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie or call 01 402 5555. The CCPC can investigate the company's conduct and force them to stop illegal charges. You can also report the issue to your bank or payment card provider and request a chargeback for unauthorised repeated charges.

Tocancel recommends keeping all email confirmations, bank statements, and proof of posting as evidence when you escalate to the CCPC or your bank.

Refunds and what to expect after cancellation

Your right to a refund depends on when you sent your cancellation notice.

If you cancel within 14 days (cooling-off period)

Under the Consumer Rights Act 2022, It Works must refund all charges you paid for the subscription within 14 days of receiving your cancellation notice. This includes product costs, delivery charges, and any membership or subscription fees.

The company may deduct the cost of goods you have already received if you do not return them in original, saleable condition. However, for unopened, unused products, you must receive a full refund.

The refund should be processed to the original payment method (your bank account or credit card). Allow 5-10 working days for the money to appear in your account after It Works processes the refund.

If you cancel after 14 days

Once your 14-day cooling-off period has expired, you can still cancel the recurring subscription at any time with no penalty. However, you do not have an automatic right to a refund for charges already paid, unless the company breached its legal duty to inform you clearly about subscription terms.

You only lose future charges from the date your cancellation notice is received. If It Works continues to charge you after your cancellation date, contact the CCPC or your bank immediately to dispute those charges.

Tracking your refund

Keep records of all communication with It Works. If the company does not process your refund within 14 days of receiving your cancellation notice, Tocancel recommends contacting your bank and filing a chargeback claim. Your bank can reverse the charge and investigate It Works' failure to refund you.

Ask It Works for a written confirmation of your refund, including the amount, the refund date, and the payment method. If the company refuses or avoids this, escalate to the CCPC.

Common mistakes when cancelling It Works

Many consumers underestimate how difficult companies can be when they do not want to lose a customer. Knowing the traps helps you avoid them.

Mistake 1: cancelling through the website or app instead of sending a formal notice

It Works may not have a visible "Cancel Subscription" button on their website or mobile app. This is intentional. The company may rely on the fact that many customers give up rather than pursue cancellation through formal channels.

Do not assume that contacting the distributor who sold you the product will result in cancellation. Always send a formal written notice (email or post) directly to the company address listed above. This creates a legal record that the company received your cancellation request.

Mistake 2: not keeping proof of your cancellation notice

If you send an email, take a screenshot of the sent message and the delivery/read receipt. If you send a letter, use recorded delivery and keep the receipt. It Works may later claim they never received your notice. Proof of posting or email timestamps protect you in this scenario.

Without documentation, the CCPC and your bank will struggle to support your complaint.

Mistake 3: failing to check your bank statement after cancellation

Some companies process one final charge after a cancellation notice, claiming it is for inventory or an order already in the pipeline. Check your bank statement weekly for 4 weeks after you send your cancellation notice. If unauthorised charges appear, contact your bank immediately to dispute them.

Do not assume the cancellation worked just because you sent a notice. Verify that future charges stop.

Mistake 4: accepting verbal confirmation instead of written confirmation

A distributor or customer service representative may tell you verbally that your subscription is cancelled. This is not sufficient. Always demand written confirmation by email or letter that includes a date and a statement that no future charges will be processed.

Verbal promises leave you without proof if It Works continues to charge you.

Pricing and subscription details

It Works offers several subscription tiers and product packages. Understanding what you are paying for makes it easier to spot unwanted renewals.

If you were enrolled in an auto-ship programme without your explicit written consent, this is a breach of Irish consumer law. Tocancel recommends cancelling immediately and filing a complaint with the CCPC.

What happens after you cancel

Cancellation does not happen instantly. Understanding the timeline helps you stay calm and catch any errors.

Days 1-3: your notice is received

It Works receives your cancellation notice by email or post. The company should process your request and update their records within 1-3 working days. You may receive an automated acknowledgment email, but not always.

Days 3-7: confirmation should arrive

A customer service representative should send you written confirmation that your subscription is cancelled, that no further charges will be processed, and (if applicable) that a refund has been initiated. If you do not receive this by day 7, send a follow-up email to [email protected] marked "urgent".

Days 7-14: refund processing (if applicable)

If you cancelled within your 14-day cooling-off period, It Works must issue your refund within 14 days of receiving your notice. The refund is processed to your original payment method. Allow 5-10 additional working days for your bank to credit the funds to your account.

Weeks 2-4: verify no charges appear

Check your bank statement weekly for the next 4 weeks. If any new charges from It Works appear after your cancellation date, contact your bank immediately to dispute them as unauthorised. Keep copies of your cancellation email and any confirmation messages from It Works as evidence.

If unwanted charges persist, file a formal complaint with the CCPC at www.ccpc.ie.

How to spot a scam or breached contract

Some customers discover that their It Works subscription was set up without their direct knowledge or consent. This is a serious breach of consumer rights.

Red flags that should trigger immediate action

You did not personally enter your payment details on an It Works website. A distributor collected your card information verbally or on paper and enrolled you without showing you the subscription terms. The first charge appeared on your bank statement as a surprise. You cannot find any email confirmation or receipt of your original order. The company refuses to provide written proof of your consent to recurring charges.

If any of these apply, this is a breach of the Consumer Rights Act 2022. You have the right to cancel immediately and demand a full refund, regardless of how many days have passed since your original purchase.

Reporting breached contracts to the CCPC

Contact the Irish Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie or call 01 402 5555 to report that It Works enrolled you in a subscription without your explicit, written consent. The CCPC can investigate and take enforcement action against the company.

Tocancel recommends filing a complaint even if you have already cancelled, because the CCPC needs data on how many consumers were affected by this practice.

When to escalate: your options if It Works refuses to cooperate

If It Works ignores your cancellation request or refuses to refund you, you have formal escalation routes.

Step 1: escalate with It Works management

Send a follow-up email marked "urgent" to [email protected] stating that you are unhappy with the company's response and wish to speak to a manager. Keep this email brief and professional, and include copies of your original cancellation notice and any previous responses (or lack thereof).

Step 2: file a complaint with the CCPC

If It Works does not respond within 10 working days, or if they refuse to honour your cancellation, file a formal complaint with the CCPC at www.ccpc.ie. You can file online, by phone (01 402 5555), or by post. The CCPC can force companies to comply with consumer law and issue penalties for violations.

Step 3: dispute the charge with your bank

Contact your bank or credit card provider and report the unauthorised recurring charges. Request a chargeback for any charges after your cancellation date. Your bank can reverse the charges and investigate It Works' conduct. This usually takes 5-10 working days.

Step 4: pursue small claims court (if the amount is significant)

If the company owes you more than €100 and refuses to pay, you can bring a claim in Small Claims Court in Ireland. The fee is modest (€20-50), and you do not need a lawyer. The court can order It Works to refund you plus costs.

Contact your local District Court for guidance on filing a small claims application.

Checklist for cancelling It Works

Use this checklist to ensure you have taken every necessary step.

Contact information and next steps

Use the details below to cancel your It Works subscription and report breaches to the relevant authorities.

It Works cancellation address

Send your cancellation notice to either address below:

By email:
[email protected]
Subject: "Cancellation of It Works subscription"

By post (recorded delivery):
IT WORKS MARKETING INTERNATIONAL UC
45-46 James Place East
Dublin 2
Ireland

Irish consumer protection authorities

Competition and Consumer Protection Commission (CCPC)
Website: www.ccpc.ie
Phone: 01 402 5555
Email: [email protected]
Use the CCPC to report unfair contract terms, automatic renewal breaches, or refusal to cancel.

Your bank or credit card provider
Contact your bank to dispute unauthorised charges and file a chargeback claim. Most banks offer free dispute resolution within 10 working days.

Final takeaway

Cancelling It Works in Ireland is straightforward when you know your rights. You have a legal right to cancel distance contracts within 14 days with a full refund, and you can cancel recurring subscriptions at any time with no penalty. Send a clear, written cancellation notice by email to [email protected] or by recorded post to the Dublin address above, keep proof of sending, and monitor your bank statement to ensure future charges stop.

If It Works refuses to cooperate, escalate to the Irish Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie or contact your bank to dispute unauthorised charges. Tocancel has helped thousands of consumers cancel recurring subscriptions and recover refunds by following these steps. You have the law on your side. Act now, document everything, and reclaim control of your spending.