Cancel Furbo: The Right Way to Avoid Charges

How to cancel Furbo in the philippines and protect yourself from hidden charges

Understanding Furbo and why you might want to cancel

Furbo is a smart pet camera that streams video to your phone, lets you talk to your pets through two-way audio, and even tosses treats remotely. However, what many Filipino users find frustrating is not the device itself-it's the subscription service called Furbo Nanny, which charges you monthly for cloud storage, pet alerts, and health monitoring features. You might decide to cancel because the recurring charges confuse you, your pets are no longer at home alone, or you simply don't use the premium features enough to justify the cost.

What furbo's subscription plans actually cover

When you subscribe to Furbo, you're paying for cloud video storage, intelligent pet monitoring alerts, and access to health-checking and emergency notification tools. The physical camera is a one-time purchase; the subscription is separate and ongoing. This separation is where confusion starts for most people, and understanding the difference is your first step toward informed cancellation.

Furbo offers two main subscription tiers in the Philippines. The Standard plan gives you 3-day video history, pet emergency alerts, home security notifications, and health monitoring for approximately ₱564 per month. The Premium plan extends your video history to 7 days and gives you priority access to new features for around ₱706 per month. If you own multiple cameras, each additional device costs roughly ₱113 per month per camera-a hidden cost that catches many users by surprise when they review their billing statement months later.

Why canceling Furbo feels deliberately complicated

Cancellation is challenging because Furbo tightly integrates the subscription into the app and device ecosystem. You cannot simply click "unsubscribe" as you would with a streaming service. Instead, your cancellation path depends entirely on where you originally subscribed: the Furbo website, Apple App Store, Google Play Store, or through a third-party retailer. Each platform has a different cancellation method, and Furbo's auto-renewal system automatically charges you every billing cycle unless you actively stop it-even after free trials end.

Additionally, Furbo charges Philippines residents in US dollars (USD), so your actual PHP cost fluctuates with exchange rates. This means your ₱564 charge one month might be ₱580 the next, creating confusion about whether you're being overcharged. Understanding this currency conversion is essential before you cancel, because you'll need to verify whether you received the exchange rate you expected.

Your consumer rights when canceling Furbo

What philippine law guarantees you

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal protection when dealing with Furbo or any subscription service. This law requires businesses to clearly disclose all subscription terms, billing cycles, renewal dates, and cancellation procedures before you pay a single peso. If Furbo hides its cancellation process, makes it unreasonably difficult to access, or charges you after you've canceled, the company violates your legal rights.

Your legal position is clear: you have the absolute right to cancel any subscription without penalty, provided you follow the stated cancellation method and act before your renewal date. If Furbo charges you after you've canceled, or refuses to process a legitimate cancellation, you can file a formal complaint with the Department of Trade and Industry (DTI). This is not a suggestion-it is your enforceable consumer right under Philippine law.

Your right to refunds and how to claim them

Under Philippine consumer protection law, if you cancel before your renewal date, Furbo should not charge you again. If the company has already charged you for a period you didn't use or didn't want, you are entitled to request a refund. The critical timing rule is this: you must cancel at least 24 hours before your automatic renewal date to prevent the next charge from processing.

If Furbo refuses your refund request without legitimate reason, gather all evidence-screenshots of your cancellation attempt, confirmation emails, bank statements showing the charge, and any correspondence with Furbo support-and file a complaint with the DTI. Tocancel advises keeping meticulous records of every step, because documentation is what turns a complaint into a successful refund claim.

How to cancel Furbo based on where you subscribed

Canceling through the official Furbo website

If you created your account directly on Furbo's website and subscribed there, follow these steps to cancel.

1. Visit the official Furbo website and sign in with your account credentials.
2. Navigate to your account settings or subscription management section (usually under "My Account" or "Settings").
3. Locate your active subscription and select the option to manage or view your plan.
4. Click "Cancel subscription" or "Downgrade to free" depending on what Furbo displays.
5. Review any retention offers Furbo presents-you are not obligated to accept them.
6. Confirm your cancellation and request a confirmation email from Furbo immediately.
7. Save this confirmation email as proof for your records.

Important: do not close your browser or log out until you see a final confirmation message stating your cancellation is complete. Tocancel recommends taking a screenshot of this final confirmation as additional proof.

Canceling an apple app store subscription

If you subscribed to Furbo through the Apple App Store on your iPhone or iPad, Apple handles your subscription and billing, not Furbo directly. You must cancel through Apple.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen.
3. Select "Subscriptions."
4. Find "Furbo" in the list of active subscriptions.
5. Tap on Furbo and select "Cancel Subscription."
6. Confirm your cancellation when prompted.
7. Apple will send you a confirmation email within 24 hours.

Your subscription will remain active until the end of your current billing cycle, then auto-renewal stops. This is the official Apple process, and Tocancel emphasizes that canceling directly through Apple is faster and more reliable than contacting Furbo's support.

Canceling a google play subscription

If you subscribed via Google Play on an Android device, Google controls your subscription and billing.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" then "Subscriptions."
4. Tap "Furbo" from your active subscriptions list.
5. Select "Cancel subscription" and confirm.
6. Google will send a confirmation email to your registered account.

As with Apple, your subscription continues until the end of the current billing cycle, then stops renewing. Canceling through the app store directly bypasses Furbo's support entirely, which Tocancel finds reduces cancellation disputes significantly.

Canceling a subscription billed directly to your payment method

If you provided your credit card or PayPal details directly to Furbo and the company bills you on its own schedule, you will need to contact Furbo's support team or use their account dashboard.

1. Log into your Furbo account on the website.
2. Go to your subscription or billing settings.
3. Select your active plan and look for a "Cancel" or "Manage" button.
4. If no online cancellation option appears, email Furbo's support team at [email protected] with your account email and request cancellation in writing.
5. In your email, include your full name, account email, current plan, and request an immediate cancellation and refund if applicable.
6. Request written confirmation of cancellation within 24 hours.
7. Save all correspondence.

Email cancellation requests create a paper trail that protects you if Furbo charges you again after you cancel. Tocancel strongly advises sending cancellation requests via email rather than using live chat, because email provides documented proof of your request and timing.

Pricing breakdown and what you are paying for

Understanding Furbo's cost structure helps you decide whether cancellation makes sense for your household and budget.

These prices reflect the Philippine peso value as of this guide's publication and fluctuate with USD exchange rates. When you review your credit card or bank statement, expect variation of ₱20 to ₱50 month-to-month purely because of currency conversion. If the variance is larger than that, contact Furbo or your bank to investigate.

Common cancellation mistakes and how to avoid them

Canceling a subscription can feel frustrating, especially when the company makes it intentionally difficult. The most common mistakes people make when canceling Furbo in the Philippines cost them money and peace of mind-but you can avoid them.

Mistake 1: canceling the app instead of the subscription

Deleting the Furbo app from your phone does not cancel your subscription. Your subscription exists in Furbo's billing system, independent of the app. Deleting the app simply removes it from your device; your recurring charges continue. You must explicitly cancel the subscription through your account settings, the app store you used, or by contacting support directly. Tocancel emphasizes that app deletion and subscription cancellation are two entirely separate actions.

Mistake 2: failing to cancel before your renewal date

Furbo charges you automatically on your renewal date if you have not canceled beforehand. If your renewal date is on the 15th of the month and you cancel on the 16th, you will be charged for another full month. Always cancel at least 24 to 48 hours before your renewal date to ensure the cancellation processes in time. Check your confirmation email for your exact renewal date and mark your calendar.

Mistake 3: not requesting written confirmation of cancellation

If you cancel via live chat or phone and don't request a confirmation email, you have no proof that the cancellation was processed. If Furbo charges you after cancellation, you have no evidence to dispute the charge. Always insist on written confirmation-email, screenshot, or ticket number-before considering your cancellation complete.

Mistake 4: ignoring disputed charges after cancellation

Some users assume that if Furbo charges them again after cancellation, contacting Furbo's support is their only option. This is untrue. If Furbo charges you after you've canceled and refuses to refund the charge, you have the right to dispute the charge with your bank or credit card company, and you can file a formal complaint with the Department of Trade and Industry. Tocancel advises pursuing both paths simultaneously-ask Furbo for a refund, and if they refuse, dispute the charge with your financial institution.

After you cancel Furbo: what happens next

Canceling your subscription is not the end of the process; knowing what to expect afterward protects you from surprise charges and frustration.

Your access continues until the end of your current billing cycle

When you cancel Furbo, your subscription remains active until the last day of your current billing period. If you cancel on the 10th of the month but your renewal date is the 25th, you retain full access to your paid features until the 25th. On the 26th, your subscription downgrade to the free tier (live view only, no recording), and no further charges occur.

Your video history disappears when your subscription ends

Any recorded video stored in Furbo's cloud (3-day or 7-day history, depending on your plan) is deleted when your subscription ends. Furbo does not extend access to your history after cancellation. If you need footage from your cameras, download any critical videos before your subscription expires. Once the subscription ends, that footage is gone permanently.

Monitor your bank statement for 30 days

After cancellation, watch your credit card or bank account carefully for the next 30 days. Occasionally, subscription services process delayed charges or renewal attempts even after you cancel. If you see a Furbo charge on your statement after your cancellation date, take a screenshot immediately and contact your bank to dispute the charge. Tocancel recommends keeping your cancellation confirmation email until you see the charge stop on your next billing cycle.

How to get a refund if Furbo charged you incorrectly

Request a refund in writing within 30 days of the charge

If Furbo charged you for a month you did not use or after you canceled, you have the right to a refund under Philippine consumer law. Contact Furbo's support team in writing and include your account details, the specific charge amount and date, and the reason the charge was unauthorized (e.g., "Subscription was canceled on [date], but I was charged on [date]"). Request a response within 7 days.

Escalate to your payment provider if Furbo refuses

If Furbo does not respond to your refund request within 7 days or refuses to refund the charge, contact your credit card company, debit card issuer, or PayPal and file a "chargeback" or "dispute." Provide the company with your cancellation confirmation email and proof of the unauthorized charge. Most payment providers refund disputed charges within 10 to 30 days. Tocancel notes that payment providers take seriously any claim that a merchant charged you after you canceled a subscription.

File a formal complaint with the department of trade and industry

If your payment provider denies your dispute or Furbo refuses your refund request, you can file a formal complaint with the Department of Trade and Industry (DTI). The DTI has authority to investigate subscription billing disputes and order refunds. You will need your cancellation proof, bank statements, and a written summary of your attempts to resolve the issue with Furbo. Filing a DTI complaint is free and often results in a refund within 30 to 60 days.

Troubleshooting if you cannot find the cancellation option

If furbo's website lacks a visible cancellation button

Some companies deliberately hide cancellation options to discourage users from leaving. If you log into your Furbo account and cannot locate a cancellation or subscription management option, try these steps: (1) scroll to the very bottom of the account settings page-cancellation links are sometimes placed there intentionally; (2) check under "Billing," "Subscription," or "Plans"; (3) search the page using your browser's search function (Ctrl+F or Cmd+F) for the word "cancel."

If you still cannot find it, contact Furbo's support team via email and explicitly state that you are requesting cancellation. In writing, provide your full name, account email, current plan, and the date you want the cancellation to take effect. Tocancel has found that written cancellation requests via email are logged in support systems and create an irrefutable record of your cancellation request, which protects you if billing disputes arise later.

If you subscribed years ago and lost your account password

If you cannot access your Furbo account because you've forgotten the password, click "Forgot password" on the login page. Furbo will send a password reset link to your registered email address. Follow the link, create a new password, and log in. If you don't have access to that email address anymore, contact Furbo's support team with proof of identity (government ID or a photo of your registration confirmation), and they will help you recover the account.

Comparing Furbo against alternative pet monitoring options

Before you cancel Furbo, you might want to consider whether another pet camera or monitoring service better fits your needs and budget.

This comparison shows that if cost is your primary reason for canceling, you have several alternatives that offer similar features at lower monthly rates. Tocancel recommends comparing these options before you finalize your cancellation decision, in case a cheaper alternative suits your pet care needs equally well.

Final checklist before and after you cancel

Use this checklist to ensure your cancellation is complete and your account is fully protected.

• Before cancellation: Write down your renewal date and verify it matches the date shown in your account.
• Before cancellation: Download or screenshot any recorded videos you want to keep-they delete after subscription ends.
• Before cancellation: Determine which platform you subscribed through (Furbo website, Apple App Store, Google Play, or direct billing).
• During cancellation: Take a screenshot of the final cancellation confirmation message.
• During cancellation: Request a confirmation email if canceling via support or chat.
• After cancellation: Save all confirmation emails in a dedicated folder on your computer or phone.
• After cancellation: Monitor your bank statement for 30 days to confirm no further charges occur.
• After cancellation: If you see a post-cancellation charge, dispute it with your bank immediately and contact Furbo simultaneously.

Contacting Furbo support and escalation paths

If you encounter problems during cancellation, these are the official contact methods and escalation steps to resolve issues quickly.

Furbo's support contact information

You can reach Furbo's support team through these channels: email [email protected], the Furbo website help center (furbo.com/support), or the support section within the Furbo app. When you contact support, always include your full name, account email address, the date you created your account, your current subscription plan, and a clear description of your issue.

Escalation if Furbo does not respond

If Furbo does not respond to your support request within 7 days, Tocancel advises escalating through two channels simultaneously: (1) dispute the charge with your payment provider (bank, credit card company, or PayPal), and (2) file a formal complaint with the Department of Trade and Industry (DTI). The DTI has the authority to investigate unfair billing practices and can compel Furbo to provide refunds if the company violated Philippine consumer law.

Your consumer rights summary and final takeaway

Canceling Furbo is your right, and Philippine law protects you throughout the process. The Consumer Act of the Philippines (Republic Act No. 7394) guarantees that you can cancel any subscription without penalty, that companies must disclose all cancellation procedures clearly, and that you are entitled to refunds for unauthorized charges. If Furbo makes cancellation difficult, charges you after you cancel, or refuses to process a legitimate refund request, you have legal remedies including DTI complaints, payment provider disputes, and chargeback protection.

The key to a smooth cancellation is preparation: know your renewal date, choose the correct cancellation method for your subscription platform, request written confirmation, and monitor your bank account afterward. If problems arise, respond quickly-dispute charges with your bank, contact Furbo in writing, and file a DTI complaint if necessary. Tocancel has helped thousands of consumers cancel subscriptions successfully by providing clear, rights-based guidance and empowering them to act decisively. You can cancel Furbo confidently knowing that your consumer rights protect you every step of the way.

Ready to take action? Start by identifying where you subscribed (Furbo website, Apple App Store, Google Play, or direct billing) using the methods outlined in this guide. Then follow the specific cancellation steps for your platform, save your confirmation, and monitor your billing. If you encounter resistance or unauthorized charges, escalate immediately using the DTI contact information and payment dispute methods described here. Tocancel remains committed to helping you navigate subscription cancellations with clarity and confidence, whether it is Furbo or any other service.