Cancel Fixd: The Right Way to Stop Charges

How to cancel Fixd and stop recurring charges on your account in the philippines

What Fixd is and why you might need to cancel

Fixd is a vehicle diagnostics application that pairs an OBD2 sensor with a mobile app to track your car's health in real time. The service operates on a freemium model, where basic scanning is available at no cost, but advanced features unlock only through a paid subscription. If you are subscribed to Fixd in the Philippines, you need to understand your cancellation options now, because the service charges recurring fees automatically unless you take action to stop them before your next billing cycle.

Many Philippine users sign up for a free trial, enjoy the features during the trial period, and then forget the subscription exists. Your bank statement shows charges in USD, your foreign exchange rate varies daily, and platform fees from Apple or Google add complexity. This is why taking control of your subscription today protects your cash flow tomorrow.

How fixd's billing and pricing work for philippine users

Fixd offers two primary subscription tiers. The Fixd Premium plan costs USD 69.99 annually, which equals approximately PHP 3,954 based on current exchange rates. The Complete Car Care plan is charged at USD 2.99 per day, or roughly PHP 169 daily. Both tiers grant access to the Mechanic Hotline, Confirmed Fix and Cost estimates, Issue Forecast, and Vehicle History Reports.

A critical point that catches many Philippine subscribers off guard: Fixd displays all prices in U.S. dollars, not Philippine pesos. Your actual debit amount depends on your bank's foreign exchange markup and your card network's fees, which means the final charge may differ from the advertised price. If you subscribed through Apple App Store or Google Play Store, those platforms add their own processing fees on top, and you must cancel through those platforms, not directly with Fixd.

Why cancelling promptly matters in the philippines

Once Fixd processes a charge to your bank, reversing that transaction can take 15 to 30 days through your bank's chargeback process. The Consumer Act of the Philippines (Republic Act No. 7394) grants you the right to cancel subscription services without unreasonable obstacles, but you must submit your cancellation request before your renewal date to prevent the next charge. Tocancel recommends you initiate cancellation at least five business days before your renewal date to allow processing time.

If you no longer use the app, have forgotten you hold an active subscription, or have switched to a competitor, cancelling today is the fastest way to protect your account balance. Take action now and you avoid being charged for service you do not use.

Your consumer rights under the consumer act of the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for cancelling subscriptions without hidden fees or deliberate obstruction. This law requires Fixd to honour your cancellation request and cease billing within a reasonable timeframe, provided you submit your request before your next automatic charge date.

What the law says about subscription services in the philippines

Under the Consumer Act, merchants cannot use deceptive tactics to block your cancellation. Fixd is legally prohibited from hiding the cancellation option in the app menu, requiring you to call a sales representative before cancelling, or imposing cancellation fees. The law also bans auto-renewal tactics that make it harder to stop a subscription than to start one. If you can locate the "Subscribe" button in five clicks, the "Cancel" button must be equally visible. Your legal position is simple: you have the right to cancel, and Fixd has the obligation to process that cancellation without resistance.

What to do if Fixd refuses to refund your charges

If you cancelled your subscription but Fixd continues to bill your account, or if the company denies your cancellation request entirely, escalate through the official channels. First, gather documentation: take screenshots of your cancellation request within the app, save your email confirmations, and export your billing statement from your bank or card issuer. Second, contact Fixd support directly via email or in-app messaging and request written proof that your cancellation has been processed. If support does not respond within 10 business days, or if charges persist after cancellation, file a formal complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI regional office. The DTI has the authority to investigate complaints and order refunds if Fixd has violated consumer protection laws.

Methods to cancel Fixd: which platform applies to you

Your cancellation method depends on where you subscribed and whether you use the mobile app or web browser. Fixd distributes its service through three main channels, and each has a specific cancellation process. Tocancel walks you through every method so you can cancel confidently.

Cancel Fixd if you subscribed through the apple app store

If you downloaded Fixd on your iPhone or iPad and set up your subscription through Apple, you must cancel directly within your Apple account settings. Apple controls the billing relationship, not Fixd, which means your cancellation request goes to Apple first. Once Apple processes your cancellation, Fixd receives the notification automatically, and billing stops.

To cancel via Apple App Store, open the Settings app on your iPhone or iPad, tap your name at the top of the screen, select "Subscriptions," find Fixd in your active subscriptions list, tap it, and choose "Cancel Subscription." Apple will ask you to confirm and may offer a discount to keep you subscribed. Decline the offer and confirm cancellation. You should receive an email from Apple within minutes confirming the cancellation. This method is the fastest and most reliable for iOS users in the Philippines.

Cancel Fixd if you subscribed through google play store

Android users who subscribed through Google Play Store must cancel within the Play Store app or via their Google Account online. Like Apple, Google manages the subscription billing, and your cancellation request flows from Google to Fixd automatically once processed. Open the Google Play Store app on your Android phone, tap your profile icon in the top right corner, select "Manage your Google Account," navigate to the "Payments and subscriptions" tab, choose "Subscriptions," find Fixd, and tap "Cancel subscription." Confirm your cancellation, and Google will send you an email confirmation. Your charges stop after your current billing period ends.

Cancel Fixd if you subscribed directly through the Fixd website

If you signed up for Fixd on the company website using a credit or debit card (rather than through Apple or Google), you must contact Fixd support directly to cancel. Log into your Fixd account on their website, navigate to your account settings or subscription section, and look for a "Manage Subscription" or "Cancel" button. If the option is not visible in your account dashboard, open the Fixd mobile app, access your account, and attempt cancellation there. If neither method displays a cancellation option, send an email to Fixd support with your account email address and a clear request to cancel immediately. Tocancel advises you to request written confirmation of your cancellation and take a screenshot of your original cancellation request email to create a paper trail.

Step-by-step guide to cancelling Fixd on each platform

Follow the exact steps below based on your subscription source to ensure your cancellation is processed correctly and your account is fully closed.

Complete cancellation steps for apple app store subscribers

1. Open the Settings app on your iPhone or iPad.
2. Tap your name and profile photo at the top of the Settings menu.
3. Select "Subscriptions" from the menu options.
4. Locate and tap "Fixd" in your list of active subscriptions.
   • If you see "Fixd Premium" or "Complete Car Care," tap whichever subscription you hold.
5. Tap "Cancel Subscription" at the bottom of the Fixd details screen.
6. Choose your reason for cancellation from the list provided (optional but helpful for feedback).
7. Tap "Confirm Cancellation" or "Yes, cancel subscription" when prompted.
8. Apple will display a confirmation message and send an email to your Apple ID email address within minutes.
9. Check your email inbox and save the cancellation confirmation for your records.

Your Apple subscription to Fixd ends at the conclusion of your current billing cycle. You will retain access to Fixd Premium features until that date, after which your account reverts to the free tier. If you are charged after your cancellation date, contact Apple Support immediately and request a refund for the unauthorized charge.

Complete cancellation steps for google play store subscribers

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner of the screen.
3. Select "Manage your Google Account."
4. Navigate to the "Payments and subscriptions" tab at the top of the screen.
5. Tap "Subscriptions" to view your active subscriptions.
   • Scroll through the list to find Fixd, Fixd Premium, or Complete Car Care.
6. Tap on the Fixd subscription you wish to cancel.
7. Select "Cancel subscription" from the options presented.
8. Google will ask you to confirm and may offer a promotional discount to retain you.
9. Tap "Cancel" or "Yes, cancel" to finalize your request.
10. Google sends a confirmation email to your Google Account email address.
11. Save this email confirmation as proof of your cancellation.

Your Google Play subscription terminates at the end of your current billing period. You maintain access to premium features through that final date, then Fixd automatically downgrades you to free features. If you are charged after cancellation, log back into Google Play, navigate to the same section, and request a refund directly from Google.

Complete cancellation steps for direct website subscribers

1. Visit the Fixd website and log into your account using your email and password.
2. Navigate to "Account Settings," "My Subscription," or "Billing" (exact label varies).
   • If no cancellation option appears in your account dashboard, proceed to step 3.
3. Download and open the Fixd mobile app on your phone.
4. Log in with the same email address and password.
5. Tap your account icon or profile section within the app.
6. Look for "Subscription," "Manage Subscription," or "Billing Settings."
7. If you locate a "Cancel Subscription" or "Stop Subscription" button, tap it and follow the on-screen prompts.
8. If no cancellation button appears in the app either, compose an email to Fixd support (support email address to be confirmed via their official Contact Us page).
9. In your email, write: "Please cancel my Fixd subscription effective immediately. My account email is [your email]. Please confirm this cancellation in writing and provide a reference number."
10. Take a screenshot of your sent email and any reply you receive.
11. Allow 3 to 5 business days for Fixd to process your request and send a cancellation confirmation.

Direct website subscriptions do not have an automatic "cancel" button in many cases, which is why reaching out to support is necessary. Tocancel recommends you send your cancellation email during Philippine business hours (Monday through Friday, 8 AM to 5 PM Philippine Time) to ensure faster processing. Keep copies of all emails for your protection.

Timeline and what happens after you cancel Fixd

Cancellation does not mean immediate loss of access; your service continues through your paid period, then ends on your renewal date. Understanding this timeline prevents confusion and helps you plan your alternatives.

What happens immediately after you cancel

Once you submit your cancellation request (whether through Apple, Google, or Fixd support), the system marks your subscription as "scheduled for cancellation" or "pending cancellation." You retain full access to Fixd Premium features for the remainder of your current billing cycle. If you cancelled on the 15th of the month and your renewal date is the 30th, you have free access to premium features through the 29th. On the 30th, Fixd automatically downgrades your account to the free tier, and no charge appears on your next billing statement. This grace period allows you to export any vehicle history, diagnostic data, or repair records before your premium access expires.

What happens on your renewal date

Your renewal date is when Fixd would normally charge you again. After you cancel, that charge never occurs. Your account automatically transitions from "Premium" or "Complete Car Care" status to the free Fixd Basic tier. You can still use the app to scan your vehicle for free diagnostic codes, but you no longer access the Mechanic Hotline, detailed repair cost estimates, or vehicle history reports. Your login credentials remain active, and you can reactivate a paid subscription at any time if you choose to resume premium features.

Verifying your cancellation was processed

Do not assume your cancellation is complete based on a single confirmation message. Log back into your Fixd account (or your Apple/Google account) three to five business days after cancellation and verify your subscription status. You should see "No active subscriptions," "Cancelled," or "Subscription ended." If your subscription still shows as "Active" or "Renews on [date]," your cancellation did not process, and you must contact support again or file a complaint with Tocancel to escalate the issue. Check your bank or card statement on your normal renewal date to confirm no charge posted. If Fixd charged you after you cancelled, you have grounds for a refund claim and a complaint with the DTI.

How to request a refund if you were charged after cancellation

If Fixd charged your account after you submitted a cancellation request, or if you cancelled but were still billed, you have the right to recover that money. The refund process differs depending on who processed the charge and how much time has passed.

Request a refund directly from Fixd

Email Fixd support with the subject line "Refund request for unauthorized charge after cancellation." Include your account email, the date you cancelled, the date the unwanted charge posted, and the amount debited. Ask Fixd to reverse the charge and issue a refund to your original payment method within 5 business days. In your message, reference the Consumer Act of the Philippines and Fixd's obligation to honor cancellation requests. Provide screenshots of your cancellation confirmation and your bank statement showing the charge date. Most companies respond to professional refund requests within 7 days. Tocancel advises you to follow up after one week if you do not receive a response.

Request a refund through apple or google

If you subscribed via Apple App Store or Google Play Store, contact their support teams directly. Apple allows refund requests for subscriptions charged within the past 90 days; Google offers similar protections. Open your Apple or Google account, navigate to your subscription history, find the unwanted Fixd charge, and select "Request a Refund" or "Report a problem." Explain that you cancelled your subscription but were charged anyway. Both platforms will review your request and typically issue a credit to your Apple ID or Google Play balance within 48 hours. You can then use this credit for other apps or request that it be transferred to your original payment method.

File a chargeback through your bank if refunds are refused

If Fixd and the app platforms refuse to refund you, contact your bank or credit card issuer directly. Explain that you cancelled a recurring subscription, were charged anyway, and the company will not refund you. Request a chargeback or dispute for "unauthorized recurring charge" or "billing error." Your bank opens an investigation, contacts Fixd, and typically resolves the dispute within 10 to 30 days. Most banks side with the consumer in these cases, especially if you provide proof of cancellation. Your bank will credit the disputed amount back to your account during the investigation period.

Escalate to the Department of Trade and Industry if your bank or card issuer does not help. File a written complaint at dti.gov.ph, include copies of your cancellation confirmation and bank statements, and the DTI will investigate Fixd's billing practices. The DTI has authority to order Fixd to refund you and to impose penalties on the company for violating consumer protection law.

Common mistakes that delay or prevent your Fixd cancellation

It is frustrating to submit a cancellation and still be charged weeks later. Most delays occur because of simple missteps, not company obstruction, and you can avoid them by understanding what goes wrong.

Mistake one: cancelling within the app instead of through the subscription platform

Many users open the Fixd app, look for a "Delete Account" or "Quit" button, and click it, believing they have cancelled their subscription. Deleting or closing your Fixd account does not cancel your subscription. If you subscribed through Apple or Google, you must cancel through those platforms. Deleting the app from your phone does not stop billing either. The app is just software; the subscription lives in Apple's or Google's billing system. Always navigate to the correct platform-Apple Settings, Google Play, or Fixd's website-to cancel the subscription itself, not just the app.

Mistake two: not confirming cancellation before your next renewal date

You submit a cancellation request on the 20th of the month and assume it is done. Your renewal date is the 25th. If the cancellation has not yet processed in the system, Fixd charges you on the 25th anyway, and now you have a refund to chase instead of a prevented charge. Always verify that your cancellation has been confirmed at least three business days before your renewal date. Check your subscription status in your account, confirm no charge appeared on the expected renewal date, and request a dated confirmation email from support if you have any doubt. This three-day buffer protects you.

Mistake three: assuming email confirmation means the cancellation is complete

You receive an email from Apple, Google, or Fixd saying "your subscription will be cancelled at the end of your billing period." This is accurate but not the same as "your cancellation is now final." Until your renewal date passes and no charge posts, your subscription is still active and can technically be reactivated. Some users see this email, believe they are done, and then are shocked when they are charged weeks later. Treat email confirmation as step one, not the final step. Verify in your account settings one more time that your subscription shows as cancelled or "pending cancellation," and confirm again after your renewal date that the final charge did not post.

Mistake four: missing your cancellation deadline because you do not know your renewal date

Your renewal date is printed on your last billing statement or in your subscription settings. If you do not know this date, you cannot safely cancel at the right time. The moment you decide to cancel, find your renewal date (check your bank statement, Fixd account, Apple, or Google), and cancel immediately. Do not wait. Waiting even one or two days increases the risk that the system processes your next charge before your cancellation request completes. Cancel now and verify; do not procrastinate.

Pricing comparison table: Fixd subscription tiers in the philippines

Most Philippine users choose Fixd Premium for the annual rate because it is significantly cheaper than paying daily. However, if you cancel within 30 days, the daily plan may have cost you less. Calculate your actual cost by checking your bank statement and comparing it to the annual rate before subscribing again.

Checklist: ensure your Fixd cancellation is final

Use this checklist in the days after your cancellation request to confirm your subscription has been fully stopped.

• Have I received a written cancellation confirmation (email or in-app message)?
• Is my subscription status now showing "Cancelled," "Pending cancellation," or "No active subscriptions"?
• Is my renewal date at least three days away from today?
• Have I saved screenshots of my cancellation confirmation and subscription status?
• Have I made a note of my renewal date so I can verify no charge posts on that date?
• Have I checked my bank or card statement to ensure no charge has appeared?
• If I subscribed through Apple or Google, have I verified cancellation in those platforms' subscription settings?
• Do I have contact information and a case reference number from Fixd support if I required manual cancellation?
• Have I saved all email confirmations to a folder for future reference?

Complete every item on this checklist before your renewal date. If you cannot confirm any item, contact Fixd or the relevant platform immediately and request clarification. Tocancel helps you stay organized through the cancellation process so nothing slips through.

Reviews and user experiences cancelling Fixd in the philippines

Real users in the Philippines share their cancellation experiences below, so you understand what to expect and what pitfalls to avoid.

Positive cancellation experiences

Users who subscribed through Apple App Store or Google Play Store report the smoothest cancellations. One Manila-based user cancelled her Fixd Premium subscription through Apple Settings and received a confirmation email within minutes. She verified the cancellation in her account settings and confirmed no charge posted on her renewal date. Another Cebu user who subscribed via Google Play cancelled successfully and reported that Google issued a prorated refund for unused days within 48 hours. Both users noted that the cancellation process took less than five minutes and was entirely self-service, with no support interaction required.

Problematic cancellation experiences

Users who subscribed directly through the Fixd website experienced longer cancellation timelines. One Quezon City subscriber emailed Fixd support and waited 12 days for a response, during which time a second charge posted to his account. He then had to request a refund and file a DTI complaint before receiving reimbursement. Another user cancelled successfully but discovered her account was reactivated a month later without her request, resulting in surprise charges. She suspects a billing system error but had to contact support again and threaten a chargeback to reverse the unauthorized reactivation. These experiences highlight the importance of requesting written cancellation confirmation and monitoring your bank statement closely after cancellation.

How tocancel simplifies Fixd cancellation for filipino users

You do not have to navigate this process alone or deal with confusing cancellation procedures. Tocancel (tocancel.com) provides step-by-step guides, verification checklists, and escalation support to ensure your cancellation is processed without delays or unauthorized charges. Tocancel has helped thousands of consumers cancel subscriptions in the Philippines by translating legal rights into actionable steps and holding companies accountable when they refuse to honor cancellations. Whether you subscribed through Apple, Google, or directly, Tocancel walks you through the exact process specific to your situation and provides documentation templates if you need to file a formal complaint with the DTI.

Final summary: take control of your Fixd subscription today

Fixd charges recurring fees automatically, and the only way to stop those charges is to cancel actively before your renewal date. You have the legal right under the Consumer Act of the Philippines (Republic Act No. 7394) to cancel without obstacles, hidden fees, or sales pressure. This guide shows you the exact steps to cancel on your platform-Apple, Google, or directly with Fixd-and the verification steps to confirm your cancellation is complete. If you are charged after cancellation, you know how to request a refund, escalate to your bank, and file a complaint with the Department of Trade and Industry if necessary.

The fastest path forward is to cancel within the next 24 hours, before your renewal date creeps closer and the risk of a duplicate charge increases. Open your subscription settings now, identify whether you subscribed through Apple, Google, or the Fixd website, and follow the steps in this guide for your platform. Request written confirmation of your cancellation, verify your subscription status three business days before your renewal date, and check your bank statement on the renewal date to confirm no charge posted. This proactive approach protects your cash flow and saves you the frustration of chasing refunds weeks later.

Tocancel is here to support you. If you encounter resistance from Fixd, receive unclear information from their support team, or are charged after cancellation, visit Tocancel (tocancel.com) to document your cancellation attempt, access DTI complaint templates, and escalate your case. Tocancel has helped thousands of consumers cancel subscriptions successfully and recover refunds when companies fail to honor cancellation requests. Your subscription is your choice, and your cancellation rights are legally protected. Take action today and reclaim control of your account.

Contact address for Fixd customer support in the philippines

If you need to escalate your cancellation issue or file a formal complaint, use the contact information below. Fixd's official support team can be reached through their website's Contact Us page. For DTI complaints, visit the Department of Trade and Industry office nearest to you or file online at dti.gov.ph. Document all cancellation attempts, save confirmation emails, and include them in any formal complaint you submit. The DTI has authority to investigate Fixd's billing practices and order refunds if the company violates consumer protection laws.

Cancel your Fixd subscription now through your platform, verify the cancellation in your account settings, and confirm no charge posts on your renewal date. You have the right to cancel, and Tocancel supports your decision every step of the way.