Cancel Fixd: Complete Guide

How to cancel Fixd and reclaim your money as a malaysian consumer

What is Fixd and why malaysians are signing up

Fixd is a car diagnostics and maintenance app that combines an OBD-II sensor (a small device that plugs into your vehicle) with a mobile application to monitor your car's health. The basic app is free, but the paid tier-called Fixd Premium-unlocks advanced diagnostics, repair cost estimates, maintenance alerts, and access to a live mechanic hotline. For Malaysians, understanding what you are actually paying for is the first step toward confident cancellation.

How Fixd premium works and what you get

When you activate Fixd Premium, you gain deeper insight into your vehicle's condition. The app displays real-time diagnostic codes, predicts repair costs based on your location, reminds you of scheduled maintenance, and connects you to a mechanic hotline during your subscription period. The pricing typically starts at USD 99 per year (approximately RM 467), though Fixd also offers a one-week free trial that automatically converts to a paid annual subscription if you do not cancel before the trial ends. This automatic conversion is where many Malaysian users encounter unexpected charges.

The critical point is this: you are paying for a recurring subscription service, not just a one-time hardware purchase. The sensor itself may be a one-time cost, but the Premium features renew annually on your billing date. This separation between device and service is where cancellation confusion often begins.

Availability in malaysia and support channels

Fixd does not maintain a Malaysia-specific support office, local phone line, or localised billing address. Instead, the company operates from the United States and handles all Malaysian customer inquiries through email ([email protected]) or through the Fixd help centre at fixd.zendesk.com. This means your cancellation request travels overseas, and any refund will likely process in USD before your bank converts it back to RM-often with conversion fees applied by your card issuer.

Because Fixd operates internationally, your subscription charges appear as foreign transactions on your Malaysian bank statement. Some users report additional overseas transaction fees on top of the subscription charge, so always review your bank statement carefully after cancellation to confirm you are not charged twice.

Your consumer rights under malaysian law

As a Malaysian consumer, you have clear legal protections when cancelling services like Fixd. Understanding your rights puts you in a stronger position to recover money if Fixd refuses to cancel properly.

What the consumer protection act 1999 says about your cancellation rights

Malaysia's Consumer Protection Act 1999 (CPA 1999) protects you against unfair contract terms, misleading advertising, and refusal to cancel. Section 130 of the CPA 1999 specifically allows consumers to cancel distance contracts-services sold online or by mail-within 14 days of the contract date without penalty, unless the trader proves you agreed otherwise in writing. When Fixd bills you for Premium without clear, upfront consent to automatic renewal after the free trial, that may breach Section 130. Your legal position is straightforward: if you were not given transparent notice of the auto-renewal and the exact cancellation process before being charged, you have grounds to demand a refund.

Additionally, Section 139A of the CPA 1999 requires traders to honour cancellation requests within 30 days. If Fixd continues to charge you after you submit a cancellation request, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the CPA 1999. Tocancel advises keeping all email receipts and screenshots as evidence that you cancelled on a specific date.

Your right to a refund

Under the CPA 1999, you have the right to demand a full refund if you cancel within 14 days of purchase, unless you have already used the service substantially. For ongoing subscriptions like Fixd Premium, this means you can request a refund for any unused portion of your current billing cycle. If Fixd charges you on the 1st of the month and you cancel on the 10th, you should request a pro-rata refund for the remaining 20 days. Do not accept a "no refund" response without evidence that you agreed in writing to non-refundable charges when you signed up.

Tocancel recommends documenting your refund request in writing (email) and setting a deadline: "I request a full refund within 14 days of this email. If I do not receive confirmation by [date 14 days hence], I will escalate this complaint to the MDTCA under the Consumer Protection Act 1999."

How to cancel Fixd in three clear steps

Your cancellation method depends on where you subscribed. Follow the exact path below to avoid repeat charges.

Step 1: identify your subscription source

Before cancelling, you must know where you activated Fixd Premium. You subscribed through one of three channels: the Fixd website directly, Apple's App Store, or Google Play. The reason this matters is that each channel manages billing independently. If you cancel only in the Fixd app but your subscription is managed by the App Store, the App Store will continue to charge you when renewal comes around. Tocancel has seen this mistake cause repeat charges across dozens of accounts.

• Check your email for the original confirmation receipt. It will show whether the charge came from "Fixd," "App Store," or "Google Play."
• Open your app and look for "Account" or "Subscription" settings. If you see a message saying "Managed by App Store" or "Managed by Google Play," that is your billing source.
• If unsure, check your bank or credit card statement and look at the exact name of the merchant that charged you.

Step 2: cancel via your subscription source

Once you know where you subscribed, cancel through that exact channel. This is the critical step.

1. If you subscribed directly on fixd.com:
   • Log in to your Fixd account at fixd.com
   • Go to "Account" or "Subscription Settings"
   • Find "Manage Premium" or "Manage Subscription"
   • Select "Cancel Subscription" and follow the prompts
   • Take a screenshot of the confirmation page showing the cancellation date
   • Forward the confirmation screenshot to [email protected] with the subject: "Cancellation Confirmation-[Your Account Email]"
2. If you subscribed via Apple App Store:
   • Open the App Store app on your iPhone or iPad
   • Tap your profile icon (top right corner)
   • Tap "Subscriptions"
   • Find "Fixd" in the list and tap it
   • Tap "Cancel Subscription" (or "Cancel Free Trial" if still in the trial)
   • Confirm the cancellation by tapping "Confirm"
   • Screenshot the confirmation screen showing "Subscription Cancelled" or the new renewal date
3. If you subscribed via Google Play:
   • Open the Google Play app on your Android device
   • Tap your profile icon (top right)
   • Tap "Payments and subscriptions"
   • Tap "Subscriptions"
   • Find "Fixd" and tap it
   • Tap "Cancel Subscription" and confirm your choice
   • Screenshot the cancellation confirmation

Step 3: request written cancellation confirmation from Fixd

After you cancel through your subscription source, send an email to [email protected] with this information:

• Your full name and the email address associated with your Fixd account
• Your subscription cancellation date (the date you cancelled through the app, App Store, or Google Play)
• Screenshots of the cancellation confirmation from your subscription source
• A clear statement: "I formally request written confirmation that my Fixd Premium subscription has been cancelled effective [date], and that no further charges will be applied to my account."

Tocancel emphasizes sending this via email because email creates a time-stamped record. If Fixd charges you after this date, your email proves you cancelled and gives you evidence for an MDTCA complaint or a chargeback with your bank.

What happens after cancellation and when to expect the charges to stop

Cancellation does not always mean immediate access removal, and understanding the timeline protects you from surprise charges.

Your access during the notice period

When you cancel, Fixd typically allows you to use Premium features until the end of your current billing cycle. For example, if your annual subscription renews on the 15th of each month and you cancel on the 5th, you retain full access until the 14th. On the 15th, your account reverts to the free version, and the next charge is prevented.

This is normal and intentional-you are entitled to use the service for the remainder of the period you have already paid for. Do not worry if your app still shows "Premium active" for a few days after cancellation; that is expected.

Confirming the charge stops

Mark your calendar with your renewal date (found in your original billing email or account settings). On the day after your renewal date passes, log in to your Fixd account and check that your subscription shows as "Cancelled" or "Free Version Active." Then, wait 3-5 business days and check your bank or credit card statement. If no charge appears by that date, you have successfully cancelled.

If a charge does appear after you cancelled, this is a billing error, and you have consumer protections. Tocancel recommends requesting a chargeback from your bank immediately while also emailing [email protected] with your cancellation proof and demanding a refund within 14 days.

Refunds and how to recover money if Fixd keeps charging you

Not every cancellation results in a refund, but you have clear rights to money back in certain situations.

When you qualify for a refund

You qualify for a refund in these scenarios:

• You cancelled within 14 days of purchase (under CPA 1999 Section 130) and did not substantially use the service
• You cancelled within your billing cycle and did not use the Premium features for the entire month or year
• Fixd continued to charge you after you cancelled, resulting in duplicate charges
• You were charged during the free trial without clear notification of the automatic renewal

The strongest legal position is a pro-rata refund. If you paid RM 467 for an annual subscription and cancelled after 3 months (91 days of 365), you should receive approximately RM 350 back. Request this explicitly in your email to [email protected].

Steps to recover money Fixd owes you

1. Email [email protected] with the subject "Refund Request-[Your Account Email]" and include screenshots of your cancellation and any unwanted charges
2. Set a 14-day deadline: "I expect a refund decision within 14 days of this email"
3. If Fixd refuses or does not respond within 14 days, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at www.kpdnkk.gov.my or call their consumer hotline at 1-800-80-2591
4. Simultaneously, contact your bank or credit card issuer and request a chargeback for unauthorized charges. Provide your cancellation email and screenshots as evidence
5. Tocancel recommends keeping copies of all correspondence in one folder so you can quickly escalate if needed

Pricing summary and when cancellation makes sense

Understanding Fixd's pricing helps you decide whether to cancel and what to demand in a refund.

For most Malaysian car owners, the annual premium is a significant commitment. If you are unsure whether you will use the hotline and advanced diagnostics, cancel during the free trial before the charge hits. Tocancel finds that many users upgrade out of curiosity and then never use the premium features, making cancellation the smarter choice.

Common mistakes that delay or prevent cancellation

Cancellation is straightforward, but one wrong move can leave you charged for another year. Here are the pitfalls Tocancel sees repeatedly.

Cancelling in the app but not in the app store or google play

The biggest mistake is cancelling only inside the Fixd app. If your subscription is managed by the App Store or Google Play, cancelling in the app does nothing-the App Store or Google Play will still charge you when renewal comes. You must cancel where you subscribed. Tocancel has documented cases where users cancelled in the app, assumed they were done, and received a surprise charge 12 months later.

Not taking a screenshot of the cancellation confirmation

If you cancel but do not save proof, and Fixd later charges you, you have no evidence that you cancelled. Always screenshot the cancellation screen showing the date and confirmation message. Without this, your bank may reject your chargeback request, and the MDTCA will have a weaker case.

Missing the 14-day refund window

Under the CPA 1999, your strongest refund claim exists within 14 days of purchase. After 14 days, your refund claim becomes weaker unless you can prove the service was not as described or Fixd breached the contract. If you know you want to cancel, do it within those 14 days.

Assuming cancellation is complete without confirming with Fixd support

Many users cancel and assume they are done. Instead, send a follow-up email to [email protected] asking for written confirmation that your subscription is cancelled. This email creates a second layer of proof and gives Fixd no room to claim they did not receive your cancellation request.

Checklist: before and after you cancel

Use this checklist to ensure you cancel correctly and avoid repeat charges.

How tocancel helps you take confident action

Cancelling Fixd is your right as a Malaysian consumer. You are not obligated to pay for services you do not use, and the law is on your side. Tocancel exists to translate consumer rights into action, and thousands of Malaysian consumers have used Tocancel resources to cancel subscriptions, recover money, and hold companies accountable.

This guide is part of Tocancel's commitment to helping you cancel services without frustration or hidden charges. Tocancel provides step-by-step cancellation guides for over 200 services globally, from streaming platforms to insurance policies to software subscriptions. If you hit resistance from Fixd, Tocancel's checklists and legal templates give you the proof and language you need to escalate to the MDTCA or your bank.

Your next step

Cancel today using the three-step method above. If Fixd continues to charge you or refuses a refund, Tocancel recommends filing a formal complaint with the Ministry of Domestic Trade and Consumer Affairs at www.kpdnkk.gov.my. Include screenshots, email correspondence, and the cancellation date. The MDTCA has authority under the Consumer Protection Act 1999 to compel refunds and penalties.

Tocancel has helped thousands of consumers cancel subscriptions without stress. Your rights under Malaysian law are real, and companies like Fixd depend on you not knowing them. Take action, keep your proof, and Tocancel will back you up.

Cancellation contact details and escalation addresses

If Fixd does not respond to your cancellation request or refuses a refund, use these addresses to escalate your complaint.

Fixd support contacts

• Email: [email protected] (response time: typically 5-10 business days)
• Help centre: fixd.zendesk.com (for FAQ and self-service cancellation articles)
• Fixd registered address (USA): 999 Peachtree Street NE Suite 840, Atlanta, GA 30309, United States (note: Fixd does not operate a Malaysia office, so all cancellations are processed through the US address)

Malaysian consumer protection agencies

If Fixd refuses to cancel or denies a refund after 14 days, escalate to these authorities:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): www.kpdnkk.gov.my | Consumer hotline: 1-800-80-2591 (toll-free) | Email complaints through the website portal | Filing a formal complaint is free and can result in refunds and penalties against Fixd
• Your bank or credit card issuer: Request a chargeback for unauthorized charges by submitting your cancellation email and screenshots as evidence; most banks process chargebacks within 30 days
• Central Bank of Malaysia (BNM) - Payment Systems Oversight Department: If Fixd or its payment processor violates payment regulations, you can lodge a complaint at bnm.gov.my

Remember: you have the legal right to cancel under the Consumer Protection Act 1999. Do not accept delays, refusals, or silence from Fixd. Tocancel encourages you to escalate immediately if you encounter resistance, and keep all evidence in one secure location for fast reference when needed.