Cancel Fixd: The Right Way to Protect Your Money

How to cancel FIXD in new zealand and protect your money

What FIXD is and why you might want to cancel

FIXD is an automotive diagnostic app paired with a small OBD-II sensor that plugs into your vehicle's diagnostic port. The sensor reads fault codes from your engine and displays them in plain language through the FIXD mobile app, so you understand what's wrong without visiting a mechanic first.

The basic FIXD app experience is free when you own the sensor. However, FIXD also offers a paid Premium subscription tier that unlocks features like Issue Forecast, Emissions Pre-Check, a Mechanic Hotline, and Vehicle History reports. If you have decided that Premium is not worth the cost, or you simply no longer need the service, cancelling is straightforward. At Tocancel, we help thousands of New Zealand consumers navigate cancellations like this one every month, and we want to make sure you keep your money safe.

How FIXD works

The FIXD sensor remains permanently plugged into your vehicle's OBD-II port (usually located beneath the steering wheel). The sensor wirelessly connects to your phone via Bluetooth and syncs diagnostic data to the FIXD app. The free tier shows you engine and emissions warnings; the Premium tier adds forecasting, maintenance alerts, and access to a mechanic support hotline.

Why new zealand consumers cancel FIXD

You may cancel because your subscription fees (often charged annually) feel too high, you prefer to handle vehicle diagnostics another way, or you simply do not need Premium features anymore. Tocancel has found that many users cancel after realising the free app covers their actual needs. Whatever your reason, you deserve a smooth, hassle-free cancellation process.

Your consumer rights under new zealand law

As a consumer in New Zealand, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which give you important rights when cancelling a subscription service.

Consumer guarantees act protections

Under the Consumer Guarantees Act, FIXD must supply services with due care and skill, and the service must be fit for purpose. If Premium features do not work as advertised, or if the service is not delivered to a reasonable standard, you have grounds to ask for a refund or cancellation without penalty. Additionally, if FIXD uses misleading marketing or hides cancellation options, the Fair Trading Act gives you leverage to challenge the charge. Your legal position is strong: the law assumes you are a consumer, not a business, and therefore entitled to statutory protection.

Your right to cancel and refund timelines

You have the right to cancel any subscription. However, refund eligibility depends on timing and which payment platform you used. If you cancel within 30 days of your first Premium charge (direct purchase from FIXD), you can request a refund under FIXD's stated policy. If you subscribed through Apple App Store or Google Play, each platform has its own refund rules, and FIXD cannot override those decisions. Tocancel recommends acting within 14 days if you want to maximise your refund chances, as store platforms are more generous early in the subscription window. The key is to cancel as soon as you decide the service is not for you.

FIXD subscription pricing and what you pay

Understanding FIXD's pricing structure helps you decide whether the Premium tier is worth cancelling, and it clarifies what you should expect to refund.

Most New Zealand users subscribe to the annual plan and pay upfront. If you cancel within the first 30 days, you are likely eligible for a full refund, regardless of the billing cycle.

Cancellation methods: choose your path

Your cancellation method depends on where you purchased the subscription. Each path is different, and using the wrong one wastes time.

Direct cancellation via the FIXD website or app

If you purchased your FIXD Premium subscription directly from FIXD (not through an app store), you cancel via the FIXD Help Center or account settings.

1. Open the FIXD app on your phone or visit the FIXD website in your web browser.
   • If using the app, tap the menu (usually three horizontal lines) to find "Settings" or "Account".
   • If using the website, log in with your FIXD account credentials.
2. Look for "Subscription", "Manage subscription", or "Billing" in your account menu.
   • You may see "Current plan" or "Active subscription".
3. Select "Cancel subscription" or "Downgrade to free".
   • FIXD may ask you why you are cancelling. You do not have to explain; simply select "Cancel" or "Proceed".
4. Confirm the cancellation by clicking the final "Cancel subscription" button.
   • FIXD will send you a confirmation email within minutes.
5. Save your confirmation email for your records. This is your proof of cancellation if you need to dispute a refund later.

If you cannot find the subscription menu, visit the FIXD Help Center (fixdhelp.zendesk.com) and search for "cancel subscription" or "manage subscription". Tocancel recommends contacting FIXD support directly via email if the app or website option is not visible.

Cancellation via apple app store

If you purchased FIXD Premium through Apple's in-app purchase system on an iPhone or iPad, you must cancel through Apple, not FIXD.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the FIXD app.
2. Tap "Subscriptions" (usually near the top, under your Apple ID).
3. Find and select "FIXD" from the list of active subscriptions.
4. Tap "Cancel subscription" or "Edit subscription".
5. Confirm your cancellation by tapping "Confirm cancel" or "Done".
6. Apple will send you a confirmation email. Your subscription will remain active until the current billing period ends, at which point you will not be charged again.

Apple App Store refunds within 14 days of purchase. If you cancel after 14 days but before your next renewal date, Apple will not automatically refund your last charge, but you can request a refund directly from Apple. To do this, visit reportaproblem.apple.com, select the FIXD charge, and click "Report a problem". Explain that you cancelled the subscription and want a refund.

Cancellation via google play store

If you purchased FIXD Premium through Google Play on an Android device, you must cancel through Google Play, not FIXD.

1. Open the Google Play Store app on your Android device.
   • You can also use a web browser and visit play.google.com.
2. Tap the menu (three horizontal lines) and select "Subscriptions".
3. Find and select "FIXD" from your active subscriptions.
4. Tap "Cancel subscription" or "Unsubscribe".
5. Choose your reason (optional) and tap "Continue".
6. Confirm by tapping "Cancel subscription" again.
7. Google Play will send a confirmation email. Your subscription will remain active until the current billing period ends.

Google Play refunds within 48 hours of purchase if you cancel immediately. If you cancel after 48 hours, you are ineligible for an automatic refund through Google Play. However, you can still request a refund by visiting support.google.com/googleplay, searching "request a refund", and submitting a support ticket explaining your reason.

Refund eligibility and timelines

Your refund depends on how you paid and how quickly you act after purchase.

To request a refund from FIXD directly, email their support team at [email protected] with your order confirmation and subscription cancellation proof. Include a brief explanation (for example, "I cancelled within the refund window" or "The Premium features did not work as advertised"). Tocancel advises keeping your confirmation email and proof of cancellation for at least 3 months.

What happens after you cancel FIXD

Cancelling your FIXD Premium subscription does not delete your account or disable the FIXD app.

After you cancel, you will lose access to Premium features (Issue Forecast, Mechanic Hotline, Vehicle History reports, Emissions Pre-Check) immediately or at the end of your current billing period, depending on which payment platform you used. The basic FIXD app remains free and fully functional, so you will still see fault codes and engine warnings through the free tier.

Your FIXD sensor will continue to work. It remains plugged into your vehicle's diagnostic port and communicates with the free app via Bluetooth. You will not lose any diagnostic history or data stored in the app.

If you change your mind and want to resubscribe to Premium later, you can do so at any time through the FIXD app, Apple App Store, or Google Play Store. Tocancel reminds you that you will be a new customer, so the standard 30-day or 14-day refund window will apply again.

Common mistakes to avoid when cancelling FIXD

Many consumers cancel in the wrong place or miss the refund window through simple confusion, not carelessness. Here are the traps to sidestep.

Mistake 1: cancelling in the wrong place

If you bought through Apple or Google Play, cancelling in the FIXD app will not cancel your app store subscription. FIXD will receive a notification that you "downgraded to free", but your Apple or Google payment will continue every month. You must cancel through the app store platform, not the FIXD app itself. Double-check your email receipt to confirm which platform you used, then go to the correct cancellation page.

Mistake 2: waiting too long to refund

If you purchase through Google Play, you have only 48 hours to refund automatically. If you wait beyond that window, Google will decline a refund request. FIXD's direct refund window is 30 days, and Apple App Store allows 14 days. Tocancel recommends cancelling and requesting your refund within 7 days to stay well within every platform's generosity window.

Mistake 3: not keeping your confirmation email

If FIXD or the app store platform disputes your cancellation or refund request later, your confirmation email is your only proof. Screenshot it, save it, or forward it to yourself in a folder you can search. Without proof, a company can claim you never cancelled, and you have a harder time escalating to the Commerce Commission.

Mistake 4: assuming the free app will disappear

Many people cancel because they think the entire app will stop working. In fact, the free version persists after cancellation. If you only need basic fault code reading and engine warnings, you do not need Premium at all, and the free tier will serve your needs indefinitely.

Your next steps: a simple checklist

Use this checklist to stay on track.

When FIXD refuses to cancel or refund

Most cancellations go smoothly, but if FIXD ignores your request or refuses a refund you believe you are entitled to, you have legal recourse.

First, contact FIXD support by email with your cancellation proof and request. Give them 7 working days to respond. If they ignore you or refuse without a clear reason, you can escalate to the Commerce Commission (comcom.govt.nz), New Zealand's consumer regulator. The Commerce Commission enforces the Fair Trading Act and the Consumer Guarantees Act, and it can force FIXD to refund you if the company has broken the law.

A simple escalation letter to the Commerce Commission costs nothing and carries legal weight. Explain that you cancelled within the refund window, provide your proof, and ask the Commission to investigate. FIXD will take you seriously once the Commission is involved.

Summary: take control of your FIXD cancellation

Cancelling FIXD Premium is straightforward once you know which platform you used and which refund window applies. Your consumer rights under the Consumer Guarantees Act and Fair Trading Act protect you from misleading cancellation processes and unfair charges. Cancel within 14 days (7 days recommended) to maximise your refund likelihood, use the correct platform, and keep your confirmation email as proof.

If FIXD ignores your cancellation request or refuses a refund you deserve, escalate to the Commerce Commission. You are not powerless in this process; the law is on your side, and Tocancel has helped thousands of New Zealand consumers recover unfair charges and cancel subscriptions they thought were locked. Visit tocancel.com to find step-by-step guides for other services, manage multiple cancellations in one place, and contact a support agent if you need help with your FIXD account.

FIXD contact and cancellation address

FIXD does not maintain a dedicated New Zealand postal address for cancellations. All customer support is handled through their US office and digital channels.

When you email FIXD, include your full name, email address, subscription plan, cancellation date, and order confirmation number. Request cancellation and refund confirmation in writing. Tocancel recommends using email rather than in-app chat because email creates a permanent record of your request, which protects you if a dispute arises later. If you need help tracking your cancellation request or escalating to the Commerce Commission, Tocancel is here to guide you through every step of the process.