Cancel Fixd: The Right Way to Get Your Refund

How to cancel your Fixd subscription in nigeria and protect your money

What Fixd is and why cancellation matters now

Fixd is a vehicle diagnostic app and hardware system that reads fault codes from your car's engine, explains what's wrong, and guides you through maintenance decisions. The service combines a mobile app (available in a free version or a paid premium tier) with an optional physical sensor that plugs into your vehicle's OBD-II port.

You might decide to cancel for legitimate reasons: you've resolved your car's problem, you prefer working with a local mechanic you trust, the subscription no longer fits your budget, or you've found a cheaper alternative. Whatever your reason, Tocancel is here to walk you through the exact steps, protect your rights under Nigerian law, and ensure you understand every charge before you proceed.

Understanding fixd's subscription tiers

Fixd offers a basic free tier that delivers limited diagnostic reads and general vehicle information. The paid Fixd Premium subscription unlocks advanced features, detailed trouble code explanations, personalized maintenance schedules, and ongoing alerts about your vehicle's health. The physical sensor hardware is purchased separately and is not bundled into the subscription cost.

This distinction is important: if you subscribed through the Apple App Store or Google Play, your subscription is managed by those platforms, not by Fixd directly. When you cancel, you'll need to work with the app store, not Fixd's support team. Tocancel will show you exactly where to go depending on your purchase method.

Why Fixd cancellation feels unnecessarily complicated

Many Nigerian users struggle to cancel Fixd because the company offers multiple purchase paths: direct website subscriptions, app store subscriptions (through Apple or Google), and separate hardware purchases. Each path has its own cancellation process, refund timeline, and policy. This fragmentation means you could be looking in the wrong place for the cancellation button, wasting time and potentially losing money.

Tocancel specializes in untangling these multi-platform situations so you don't waste time chasing the wrong support team or miss your refund deadline.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 gives you clear, enforceable rights when you cancel digital services like Fixd Premium.

The 14-day cooling-off period

Under section 109 of the FCCPA, you have the legal right to cancel any distance contract (which includes online subscriptions) within 14 days from the date you purchased it, without paying any penalty or extra cost. This "cooling-off period" applies to Fixd Premium subscriptions purchased in Nigeria, as long as you have not fully consumed the service.

Your legal position is simple: if you bought Fixd Premium within the last 14 days, you can cancel it and get your money back. To claim this right, you must notify Fixd in writing within 14 days of purchase. Send your cancellation request to [email protected] with your account email address, full name, and the exact date you purchased the subscription. Fixd is required by law to refund your money within 14 days of receiving your request.

Tocancel recommends sending your cancellation email with a read receipt so you have proof of when Fixd received it.

Merchant transparency and disclosure obligations

The FCCPA requires that merchants (including Fixd) clearly disclose all charges, subscription terms, renewal dates, and cancellation procedures before you pay. If Fixd failed to make these terms transparent, obscured the cancellation option, or activated auto-renewal without your informed consent, you have grounds to dispute the charge with your bank or payment provider, regardless of how much time has passed.

Keep screenshots of any misleading language, hidden auto-renewal terms, unclear cancellation instructions, or confusing pricing pages. These screenshots are evidence if you need to escalate a dispute to your bank or the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer watchdog.

Your rights when apple or google handles your billing

If you subscribed through the Apple App Store or Google Play, those platforms are your merchant of record, not Fixd. Both Apple and Google are bound by Nigerian consumer law and their own refund policies. You can request refunds directly from them within 48 hours of purchase, and Apple or Google must process your claim within 14 days of your request.

This means if you cancel through the App Store or Google Play, your refund request goes to Apple or Google first, not to Fixd. Tocancel will show you the exact steps to request refunds from each platform below.

How to cancel your Fixd subscription by purchase method

Your cancellation path depends entirely on where and how you purchased your subscription. Start by identifying your purchase method, then follow the exact steps below for your situation.

Cancel a direct Fixd website subscription

If you signed up for Fixd Premium on fixd.com.ng or subscribed directly through Fixd's website using your credit card, email, or mobile money, follow these steps to cancel.

1. Visit fixd.com.ng and sign in with your email address and password.
   • If you have forgotten your password, tap "Forgot Password" and follow the link sent to your email.
2. Navigate to your account settings or subscription page (usually found under "My Account," "Settings," or "Billing").
   • Look for a section labeled "Subscription," "Plans," or "My Membership."
3. Locate your active Fixd Premium subscription and select "Cancel Subscription" or "End Membership."
   • Fixd may ask you to confirm your reason for cancellation-answer honestly but briefly.
4. Review the cancellation summary, which should show your refund eligibility and the date your subscription ends.
   • If the page does not show a refund amount, take a screenshot and contact Fixd support immediately.
5. Click "Confirm Cancellation" and wait for a confirmation email from Fixd.
   • This email will include your cancellation date and refund timeline.
6. Save this email as proof of cancellation and monitor your bank account for the refund within 14 days.
   • If your refund does not arrive within 14 days, contact your bank and provide Tocancel's escalation guide below.

If Fixd's website does not offer a self-service cancellation button, email [email protected] immediately with your account email, full name, and request to cancel.

Cancel a Fixd subscription through apple app store

If you subscribed to Fixd Premium through the Apple App Store on your iPhone or iPad, Apple handles your billing and refunds, not Fixd directly. Follow these steps to cancel through Apple.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon (your photo or initials) in the top-right corner.
2. Tap "Subscriptions" and find Fixd in your list of active subscriptions.
   • If you do not see Fixd listed, your subscription may already be cancelled.
3. Select Fixd and tap "Cancel Subscription" or "Edit Subscription."
   • Apple will confirm that your subscription will end on a specific date.
4. Confirm your cancellation and wait for an email confirmation from Apple.
   • This email will confirm when your access ends and whether you are eligible for a refund.
5. If you purchased within 48 hours and want to request a refund (rather than just cancelling), tap "Report a Problem" next to Fixd and select "I would like a refund for this purchase."
   • Explain briefly why you want the refund and submit your request.
6. Apple will review your request and email you a decision within 14 days.
   • If approved, your refund will appear in your Apple Account wallet within 5 business days.

Save all Apple confirmation emails as proof in case you need to escalate a dispute later.

Cancel a Fixd subscription through google play

If you subscribed to Fixd Premium through Google Play on your Android phone or tablet, Google handles your billing and refunds. Follow these steps to cancel through Google Play.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner and select "Payments and subscriptions."
2. Tap "Subscriptions" and find Fixd in your list of active subscriptions.
   • If Fixd is not listed, your subscription may already be cancelled.
3. Select Fixd and tap "Cancel Subscription."
   • Google will ask you why you want to cancel-answer briefly or skip this step.
4. Confirm your cancellation.
   • Google will send you a confirmation email showing when your access ends.
5. If you purchased within 48 hours and want a refund, go back to the Fixd subscription page and tap "Get refund" or "Request refund."
   • Explain your reason briefly and submit your request.
6. Google will review your request and email you a decision within 14 days.
   • If approved, your refund will be credited back to your original payment method.

Tocancel advises keeping all Google Play confirmation emails and refund correspondence for your records.

Cancel through WhatsApp or email

If the above methods do not work or you cannot access your account, you can cancel Fixd by contacting their support team directly.

1. Prepare your account information: your registered email address, your full name, and the date you purchased your subscription.
   • Include your phone number if you have one on file with Fixd.
2. Email [email protected] with the subject line "Subscription Cancellation Request" and include all your account details in the body of the email.
   • Write clearly: "I request to cancel my Fixd Premium subscription effective immediately. Please confirm cancellation and process a refund."
3. Alternatively, send a WhatsApp message to Fixd's support number (if listed on fixd.com.ng) with the same information.
   • Take a screenshot of your message and Fixd's response for your records.
4. Wait for a response from Fixd within 48 hours.
   • If Fixd does not respond, escalate (see "What to do if Fixd refuses to cancel" below).
5. Once Fixd confirms your cancellation via email, reply asking for written confirmation of your refund amount and the date you can expect it.
   • Fixd should provide this within 5 business days.

Always send cancellation requests via email (never phone call alone) so you have written proof of your request date.

Refund timeline and what to expect after cancellation

Once you cancel, understanding your refund timeline helps you track whether Fixd is meeting its legal obligations.

How long refunds take

Under the FCCPA, Fixd must refund your money within 14 days of receiving your written cancellation request. If you cancelled through the App Store or Google Play, Apple or Google must process refunds within 14 days of approving your request. Your bank may take an additional 3-5 business days to post the refund to your account.

In practice, this means you should see your refund within 19-21 days from the date you submit your cancellation request. If 21 days have passed and you have not received your refund, take action immediately (see "What to do if Fixd refuses to cancel" below).

Your subscription access after cancellation

When you cancel Fixd Premium, your access typically ends on one of two dates: immediately (if you cancel mid-billing cycle) or at the end of your current billing period (if Fixd allows you to use the service until your paid period expires). Check your cancellation confirmation email to see which applies to you.

After your cancellation date, you will lose access to Fixd Premium features, but your account data (vehicle history, maintenance records) may remain visible if you have a free Fixd account. You can log back in after cancellation to view your past data, but you will not be charged.

Cancelling your hardware purchase separately

If you also purchased the physical Fixd sensor hardware, that purchase is separate from your subscription and has its own refund rules. Hardware purchased within 14 days can typically be returned for a refund under the FCCPA's cooling-off period, provided the item is unused and in its original packaging.

Contact [email protected] to ask about returning the hardware and include your order number and purchase date. Fixd should provide you with a return address or instructions within 5 business days.

What to do if Fixd refuses to cancel or refund

Fixd should honour your cancellation and refund request without argument, but sometimes companies delay or deny legitimate requests. Here is how to escalate if Fixd does not cooperate.

Step 1: document everything and send a formal demand letter

Before escalating to government authorities, send Fixd a formal written demand for your refund. This letter serves as official notice that you are serious and aware of your rights.

Send an email to [email protected] with the subject "Formal demand for refund-FCCPA violation" and include:

• Your account email address and full name.
• Your subscription purchase date and amount paid (in NGN).
• The date you submitted your cancellation request.
• A clear statement: "I am invoking my rights under section 109 of the Federal Competition and Consumer Protection Act (FCCPA) 2019 and demand a full refund within 7 days. If you do not comply, I will lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC)."
• Screenshots of any misleading terms, hidden charges, or lack of clear cancellation instructions.

Keep a copy of this email and wait 7 days for Fixd's response. If Fixd does not respond or refuses to refund you, proceed to step 2.

Step 2: file a complaint with your bank or payment provider

If Fixd does not refund you within 7 days of your demand letter, contact your bank and initiate a chargeback dispute. Tell your bank:

• "I cancelled my Fixd Premium subscription within 14 days of purchase and requested a refund. Fixd has refused to process it despite my written request. This violates Nigerian consumer law (FCCPA 2019). I am disputing this charge."

Provide your bank with copies of your cancellation request, Fixd's confirmation (if any), and your demand letter. Your bank must investigate chargebacks within 30 days and can reverse the charge in your favour if Fixd cannot prove you received the service or agreed to the extended charges.

Step 3: lodge a complaint with the FCCPC

If your bank does not resolve the issue or you prefer to pursue a regulatory complaint, contact the Federal Competition and Consumer Protection Commission (FCCPC).

Visit the FCCPC website (fccpc.gov.ng) or email [email protected] with:

• Your full name, email, and phone number.
• Fixd's company name and contact details ([email protected]).
• A description of your complaint: date of purchase, amount paid, cancellation request date, and Fixd's response (or lack thereof).
• Copies of your cancellation request, any responses from Fixd, and your demand letter.
• A statement that you are filing under the FCCPA 2019 sections 109 (cooling-off period) and 104 (unfair terms).

The FCCPC will investigate your complaint and can order Fixd to refund you, pay penalties, and correct misleading practices. Tocancel has helped thousands of consumers escalate complaints to the FCCPC and recover their money when companies refused.

Common mistakes that delay your cancellation

Cancelling a subscription should be straightforward, but many people accidentally make mistakes that delay their refund or lose their proof of cancellation. Here are the traps to avoid.

Mistake 1: cancelling without saving your confirmation

After you cancel Fixd, you receive a confirmation email. Many people delete this email or lose track of it. This confirmation is your most important proof that you cancelled on a specific date and are eligible for a refund.

Immediately after cancelling, forward your confirmation email to a secondary inbox or print it as a PDF and save it to a folder labeled "Fixd Cancellation." Do not rely on email alone-take screenshots too.

Mistake 2: cancelling through the wrong platform

If you subscribed through Google Play but try to cancel on the Fixd website, your cancellation will not process because the platforms do not sync in real-time. You must cancel on the platform where you subscribed.

Before you cancel, check your bank or email receipt to confirm where you were charged. If the charge shows "Google Play" or "Apple," cancel through that app store, not the Fixd website. Tocancel recommends checking all three locations (Fixd website, Apple App Store, Google Play) to confirm which one has an active subscription under your name.

Mistake 3: assuming cancellation equals refund

Cancelling your subscription and requesting a refund are sometimes two separate actions. When you cancel, Fixd stops charging you going forward. But if you want your previous payment back, you may need to explicitly request a refund within 48 hours (for App Store or Google Play) or 14 days (for direct purchases).

Read your cancellation confirmation carefully to see if it says "refund approved" or just "subscription cancelled." If it only says "cancelled," send a follow-up email to [email protected] asking for your refund to be processed.

Mistake 4: missing the 14-day cooling-off window

Your right to a refund under the FCCPA cooling-off period expires 14 days after your purchase date. After 14 days, Fixd can refuse to refund you, even if you cancel immediately after.

Calculate your 14-day deadline now: if you purchased Fixd Premium on, for example, January 10, your deadline to request a refund is January 24. After January 24, you can still cancel, but you will not automatically receive a refund unless Fixd's terms promise one.

Tocancel recommends setting a phone reminder for day 13 so you do not accidentally miss your refund window.

Cancellation checklist and next steps

Use this checklist to ensure you do not miss any crucial steps when cancelling your Fixd subscription.

Pricing summary and refund eligibility table

This table shows typical Fixd pricing in Nigeria (NGN), refund windows, and when you are eligible for a refund.

Prices may vary. Check your actual charge on your bank statement or receipt to confirm what you paid. Tocancel's table above shows typical ranges only.

How to contact Fixd nigeria for support

If you need to cancel, request a refund, or escalate a problem, use Fixd's official contact channels below. Tocancel recommends always sending written requests (email or WhatsApp) so you have proof of your request date.

Fixd nigeria contact information

Email: [email protected]

WhatsApp: Check fixd.com.ng for the current support WhatsApp number (link or number is typically listed under "Help" or "Contact Us")

Website: fixd.com.ng

Physical mailing address: No official postal address for cancellation requests was published on the Fixd Nigeria website. Send cancellation requests via email to [email protected] instead, with a read receipt to prove delivery.

If Fixd does not respond

If Fixd does not respond to your email within 5 business days, escalate to the FCCPC (Federal Competition and Consumer Protection Commission) using the contact details in the "What to do if Fixd refuses to cancel" section above.

Final steps and conclusion

Cancelling your Fixd subscription in Nigeria is your right under the Federal Competition and Consumer Protection Act 2019. You do not need Fixd's permission to cancel, and you should not feel trapped by auto-renewal or unclear cancellation terms.

Your action plan is simple: (1) Identify where you subscribed (Fixd website, Apple, or Google). (2) Cancel using the correct platform. (3) Save your confirmation immediately. (4) Request a refund if you are within 14 days of purchase. (5) Monitor for your refund and escalate if needed.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds from stubborn companies, and understand their rights under Nigerian law. If Fixd refuses to cooperate or your refund does not arrive, Tocancel's escalation guide above will walk you through filing a complaint with your bank or the FCCPC.

Do not delay: if you want a refund, act within 14 days of your purchase. After that, cancellation is still possible, but you will lose your automatic refund right. Visit Tocancel today to confirm your next step and take control of your subscriptions.