Cancel Now Broadband: The Right Way

How to cancel Now Broadband in the philippines and stop unwanted charges

Why you should cancel Now Broadband today

Now Broadband, operated by NOW Corp, is a fiber internet service provider in the Philippines offering speeds from 75 Mbps to 300 Mbps. You pay a recurring monthly subscription - not a one-time fee - which means charges hit your account automatically until you formally cancel. The critical problem: Now Broadband's cancellation process is deliberately hidden, support responses are inconsistent, and many customers report continued billing weeks after they requested termination.

Your right to cancel exists under Philippine law, but the company does not make it easy to exercise that right. This guide walks you through every step, your legal protections, and how to reclaim any money taken after your cancellation date. Tocancel has helped thousands of consumers in the Philippines stand firm against telecom companies that refuse to honor cancellation requests.

The real cost of staying with Now Broadband

When you stay subscribed to Now Broadband, you commit to a monthly recurring charge. The company offers zero activation and zero delivery fees to attract new customers, but that marketing simplicity hides a confusing cancellation maze. If you miss your billing date before cancelling, you will pay another full month - often 1,400 PHP to 3,500 PHP depending on your tier - even if you are trying to leave.

Delayed cancellations cost you real money. Every extra week Now Broadband takes to process your request is another charge on your account.

When cancellation makes sense for you

Cancel Now Broadband if you are relocating, switching to another provider, or no longer need the service. Cancel immediately if you experience slow speeds below your plan guarantee, if customer support ignores your complaints, or if you find a cheaper alternative. You do not need Now Broadband's permission to cancel - you only need to follow the legal process correctly so charges stop and refunds are processed.

The sooner you submit your cancellation request in writing, the sooner your legal protection clock starts ticking.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation when dealing with Now Broadband's cancellation refusal or continued billing. This law gives you concrete protections that the company cannot ignore.

Protection against unfair contract terms and deceptive practices

Under the Consumer Act, Now Broadband must provide you with clear, accurate information about subscription terms, including commitment duration, renewal conditions, and cancellation procedures. If the company's website or terms page hides these details or makes cancellation deliberately difficult, that behavior is illegal. Your legal position is this: you have the right to cancel at any time, with reasonable notice, regardless of what unclear fine print says.

The law also prohibits unfair or deceptive practices. If Now Broadband continues charging you after you submit a valid cancellation request, or if support staff tell you that cancellation is impossible when it is not, that is breach of consumer protection. Document every instance of this behavior because it strengthens your claim for refunds and damages.

Tocancel recommends you keep written records of every contact you make with Now Broadband, including dates, names of staff members, and what they told you about your cancellation.

Your right to refunds and dispute escalation

You are entitled to a full refund for any charges collected after your requested cancellation date. If Now Broadband refuses to refund those amounts within 30 days of your request, you can escalate to the National Telecommunications Commission (NTC) or file a formal complaint with the Department of Trade and Industry (DTI). Both agencies have legal authority over telecom providers and can compel refunds.

This means you are never powerless. If the company ignores you, a regulatory body will not.

How to cancel Now Broadband step by step

Now Broadband provides multiple contact channels, but none of them is labeled as a "cancellation" button. You must initiate contact, clearly state your intention to cancel, and follow through with written documentation.

Contact methods and which one works best

NOW Corp customer support operates through phone, email, and live chat. Here are your options:

Email or registered mail creates a paper trail that protects you legally. Phone calls leave no proof. Therefore, use phone to start the process, but always send a follow-up email or letter the same day confirming your cancellation request in writing.

Step-by-step cancellation process

1. Gather your account information before contacting Now Broadband
   • Account number (on your billing statement)
   • Registered mobile number or email linked to the account
   • Billing address
   • Current plan tier (NOW Full Fibre 75, 100, or 300)
2. Contact NOW Corp via your preferred method - phone, email, or live chat
   • State clearly: "I wish to cancel my Now Broadband service, account number [your number], effective [your preferred date]"
   • Do not say "I might cancel" or "I am thinking about it" - be direct
   • Ask for a cancellation reference number on the spot
3. Send written confirmation via email the same day
   • Use the email template below
   • Include your account number, the date you called, the name of the staff member (if provided), and your preferred cancellation date
   • Request a written confirmation of your cancellation within 3 days
4. Monitor your billing for the next two billing cycles
   • If a charge appears after your stated cancellation date, screenshot it immediately
   • Note the exact date and amount
5. If you receive no confirmation within 7 days, escalate to the NTC or DTI
   • File a formal complaint with NTC (www.ntc.gov.ph) or DTI (www.dti.gov.ph)
   • Include all email correspondence, call dates, and billing evidence

Email confirmation is your legal shield - it proves you cancelled and when, which means any charges after that date are illegally collected.

Sample cancellation email template

Use this template to send your written notice to [email protected]:

Dear NOW Corp Customer Service,

I am writing to formally request cancellation of my Now Broadband service effective [your preferred date, ideally 14 days from today].

Account number: [insert number]
Registered phone/email: [insert details]
Billing address: [insert address]

I called your support line on [date] and spoke with [staff name if provided]. I am now confirming this cancellation request in writing as required.

Please confirm receipt of this email and provide a cancellation reference number within 3 days. I expect no further charges on this account after the cancellation date.

If I continue to receive charges after this date, I will file a formal complaint with the National Telecommunications Commission.

Yours sincerely,
[Your full name]

Send this email and keep a copy for your records. Tocancel recommends you also take a screenshot or PDF of the sent email for extra evidence.

Now Broadband pricing and plan comparison

Understanding your current costs helps you decide whether cancellation is truly the right move and strengthens your refund claim if you have been overcharged.

Most customers are on month-to-month plans with no locked contract, which means you can cancel without early termination fees. If you signed a promotional bundle or a special offer, check your original agreement for any minimum commitment. Tocancel can help you understand whether you owe an early exit fee.

Refunds and billing after cancellation

Once you cancel Now Broadband, your billing responsibility does not automatically stop - you must follow through to ensure refunds are processed and new charges cease.

When your refund should arrive

Now Broadband must process refunds for unused service or pro-rated amounts within 30 days of your cancellation date. If you cancel mid-month, you are entitled to a refund for the unused portion of that month. The company should credit your original payment method - bank account, GCash, or Maya - or send a check if you prefer.

In practice, refunds take 2 to 4 weeks. If you receive nothing after 30 days, send a follow-up email to [email protected] asking for a refund status update. Include your cancellation confirmation number and the date you cancelled.

What to do if charges continue after cancellation

If Now Broadband charges you after your cancellation date, that is theft - the company is collecting money for a service you no longer use and have formally cancelled. Take these steps immediately:

1. Take a screenshot or photo of the unauthorized charge on your bank, GCash, or Maya statement
2. Email [email protected] with the subject line "Unauthorized charge after cancellation" and include the charge date, amount, and your cancellation confirmation number
3. Request a full refund within 7 days and reference the Consumer Act of the Philippines
4. If the company does not respond within 7 days or refuses to refund, file a complaint with the NTC (www.ntc.gov.ph) or DTI (www.dti.gov.ph)

You are not powerless. Regulatory agencies take post-cancellation billing seriously because it is fraud under consumer protection law.

Common cancellation mistakes and how to avoid them

Many customers lose money and time because they cancel the wrong way. Here are the traps that catch people and how you will sidestep them.

Mistake 1: calling support but not sending written confirmation

Phone calls leave no proof. Support staff may say "Your cancellation is noted," but without a written record, the company can claim you never called. Two weeks later, another charge appears and you have no evidence to dispute it. Always send an email the same day confirming what you verbally requested. That email is your legal shield.

Mistake 2: assuming cancellation happens on the day you ask for it

Cancellations take time to process. If you call on the 15th and ask for immediate cancellation, Now Broadband will likely process it on the 20th or 25th. You may still owe charges for the remainder of the month. Specify a cancellation date at least 14 days away so the company has time to process and you have time to confirm. If you need immediate disconnection, state that clearly and ask for pro-rated refunds.

Mistake 3: not checking your billing statement after cancellation

Cancellation does not stop automatically if something goes wrong in the backend. Check your next two billing statements carefully. If a charge appears after your cancellation date, report it within 3 days of noticing it. The faster you catch the error, the easier the refund.

Mistake 4: deleting emails from Now Broadband

Every email from NOW Corp support is evidence. Keep them forever, or at least for one year after cancellation. If you need to escalate to the NTC or DTI, you will need to provide copies of all correspondence. Create a folder labeled "Now Broadband cancellation" and save every email, screenshot, and document there.

Tocancel has seen customers win refund disputes solely because they kept detailed records. You will be one of them.

After cancellation: what happens next

The cancellation does not end the moment you send your email - there is a follow-up period where your responsibility is to monitor and verify that everything closes cleanly.

Timeline after you cancel

Here is what to expect in the days and weeks after you submit your cancellation request:

Disconnection and equipment return

When Now Broadband deactivates your service, your router will stop working. You do not need to return it unless your contract specifically requires it. Check your original terms or ask during cancellation whether equipment return is mandatory. If it is, ask for a return label or pickup instructions so you do not pay return shipping.

Some customers report that Now Broadband never asks for equipment back. If that happens, keep the router for at least 6 months in case the company later claims you owe a replacement fee. Tocancel recommends you take a photo of the equipment and your cancellation confirmation number together as proof you cancelled while still holding the gear.

Checklist for canceling Now Broadband

Use this checklist to ensure you do not miss any critical step in the cancellation process.

How tocancel can help you cancel Now Broadband

Canceling on your own is possible, but it is often slow and frustrating. Tocancel simplifies this by handling the entire process for you - from initial contact to final refund tracking. Our service ensures that Now Broadband receives proper legal notice, that your cancellation is documented, and that you are not overcharged or ignored.

Tocancel works on your behalf, which means the company cannot dismiss you as easily as a solo customer calling support. We provide a paper trail that protects you legally and escalate to regulators if Now Broadband refuses to honor your cancellation. This matters because delayed cancellations can cost you thousands of pesos in unwanted charges.

Visit Tocancel.com to submit your cancellation request. Our team will contact Now Broadband, secure your cancellation confirmation, track your refund, and follow up if any charges appear after your cancellation date. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim money that companies should never have charged.

Cancellation address and regulatory contacts

If email and phone support fail, use the address below to send registered mail to Now Broadband's headquarters. This creates the strongest legal evidence of cancellation notice.

NOW corp registered office (cancellation by mail)

NOW Corp
Kandaya Loop, Bonifacio Global City
Taguig City 1634
Metro Manila
Philippines

Use registered or recorded delivery so you have proof of receipt. Your letter should include your account number, billing address, and the date you wish to cancel. Ask the postal service for a receipt and tracking number, then keep that proof for your records.

Regulatory escalation contacts

If Now Broadband refuses to honour your cancellation or continues charging you after your requested termination date, file a formal complaint with one of these agencies:

National Telecommunications Commission (NTC)
Website: www.ntc.gov.ph
Email: [email protected]
Phone: 1333 (toll-free within the Philippines)
Jurisdiction: Telecom service complaints, billing disputes, service quality

Department of Trade and Industry (DTI)
Website: www.dti.gov.ph
Phone: 1345 (DTI Consumer Hotline)
Jurisdiction: Consumer protection, unfair contract terms, deceptive practices

When you file a complaint, include copies of all email correspondence, call dates, your original cancellation request, and any billing evidence showing unauthorized charges. Both agencies take action within 30 to 60 days in most cases and can compel refunds.

Final summary

Canceling Now Broadband is your right under the Consumer Act of the Philippines. The company cannot legally force you to stay, charge you secretly after cancellation, or hide the termination process in confusing fine print. You have multiple legal levers: written cancellation requests, refund claims, and regulatory complaints if the company ignores you.

Start today by calling NOW Corp and sending your written cancellation email. Monitor your billing carefully, keep all records, and escalate to the NTC or DTI if charges continue. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover overcharged amounts, and take back control of their accounts. Visit Tocancel.com now to start your cancellation, and you will join thousands of others who reclaimed their money and their peace of mind.