Cancel Aurora: Step-by-Step Guide

How to cancel Aurora and stop paying for wellness subscriptions you don't use

What Aurora is and why filipinos are signing up

Aurora is a subscription-based wellness app that offers guided meditations, sleep stories, relaxation programs, and premium content designed to help you sleep better and manage stress. The service operates across multiple platforms in the Philippines, which can make cancellation confusing if you don't know where to look. If you've signed up for Aurora through the App Store, Google Play, or the web, you're enrolled in an auto-renewing subscription that charges you every month unless you actively turn off auto-renewal.

The appeal is straightforward: better sleep and mental wellness at your fingertips. But once you decide Aurora isn't for you, the cancellation process isn't always transparent. That's where Tocancel comes in. We help thousands of Filipinos navigate subscription cancellations every month, and we've learned exactly where Aurora users get stuck and how to get unstuck fast.

How much Aurora actually costs

Aurora's pricing varies depending on which plan you choose and where you subscribed. Most users in the Philippines pay between PHP 199 and PHP 499 per month for the Pro plan, though annual plans offer better value if you commit upfront. The service also offers a 7-day free trial, which is where many users accidentally get charged. When your trial ends, your payment method is automatically charged unless you cancel before the trial period expires.

The exact amount you pay depends on promotional offers and whether you're a new or returning customer. Always check your most recent bank or GCash statement to confirm your actual subscription cost before you cancel.

Your consumer rights under philippine law

Aurora operates under Philippine law and jurisdiction. Your legal position is clear: you have the right to cancel any subscription at any time, and the company must stop charging you immediately. The Consumer Act of the Philippines (Republic Act No. 7394) requires companies to honour cancellation requests, process refunds fairly, and not obstruct your exit from a subscription agreement.

If Aurora refuses to cancel your account or continues to charge you after you've submitted a cancellation request, you have grounds to file a complaint with the National Bureau of Consumer Protection (NBCP). You can also dispute the charges with your bank or payment provider through their dispute resolution process. This legal foundation is your protection, and Tocancel exists to help you use it confidently.

Why you should cancel Aurora

Your reasons for cancelling are valid, whatever they are. Here are the most common ones we hear from Filipino users.

Common reasons to cancel Aurora

You're not using the app regularly anymore. Life changes, and wellness routines do too. If you haven't opened Aurora in weeks, you're throwing money at a subscription that doesn't serve you. Every peso counts, especially in an economy where subscriptions quietly pile up on your monthly bill.

The app isn't helping you sleep or relax. Not every wellness solution works for everyone. If Aurora's content isn't resonating with you, staying subscribed is a waste. The meditation voice, the story selection, or the program structure might simply not match your needs.

You've found a cheaper alternative. Whether you've switched to a competitor app or decided to use free YouTube content instead, your reasons are your own. You shouldn't keep paying for something you've replaced.

You're tightening your budget. Subscriptions add up fast. If you're consolidating spending or prioritizing essential expenses, cutting Aurora is a smart financial decision. Tocancel helps you take control of every subscription draining your account.

How to cancel Aurora on each platform

Cancellation steps differ depending on where you signed up. We'll walk you through the exact process for each platform so you can cancel with confidence.

Cancel Aurora on iPhone or iPad (Apple app store)

Apple manages Aurora subscriptions through your Apple ID, so you'll need to cancel through the App Store itself, not through the Aurora app.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap "iTunes & App Store".
2. Tap your Apple ID at the top of the screen.
   • Select "View Apple ID" and log in if prompted.
3. Tap "Subscriptions" in the menu that appears.
   • Look for Aurora in the list of active subscriptions.
4. Tap Aurora, then tap "Cancel Subscription".
   • Confirm your cancellation choice when prompted.
5. You'll see a confirmation that your subscription ends on a specific date.
   • You can use Aurora until that date, then it automatically stops.
6. Check your email for a confirmation receipt from Apple.
   • Keep this email as proof of cancellation.

Your cancellation takes effect immediately, though you'll retain access until your current billing period ends. This is your contract right under the Consumer Act of the Philippines.

Cancel Aurora on android (Google play store)

Google Play also handles subscriptions separately from the app itself. Here's how you cancel on Android devices.

1. Open the Google Play app on your Android phone or tablet.
   • Tap the menu button (three lines) in the top left.
2. Select "Manage my subscriptions" from the menu.
   • You'll see all your active subscriptions listed.
3. Tap "Aurora" in the subscription list.
   • The subscription details page will open.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Follow the prompts to confirm your cancellation reason.
5. You'll receive an on-screen confirmation message.
   • Google will also send you a confirmation email.
6. Access to Aurora ends on your next billing date.
   • You can continue using the app until then.

Google Play subscriptions can take 24 hours to fully process, so don't panic if you see a pending charge. If you're charged after cancellation, Tocancel can guide you through a refund dispute.

Cancel Aurora on the web

If you subscribed through Aurora's website directly (not through an app store), you'll cancel through your Aurora account dashboard.

1. Visit the Aurora website and log into your account.
   • Use the email and password you registered with.
2. Navigate to "Account Settings" or "Subscription" in your profile menu.
   • Look for a section labeled "Billing" or "Manage Subscription".
3. Find your active subscription plan and select "Cancel".
   • You may be asked to confirm your reason for leaving.
4. Read the cancellation summary carefully.
   • Verify the final billing date and any remaining access period.
5. Click "Confirm Cancellation" to complete the process.
   • Screenshot or save the confirmation page as proof.
6. Check your email within minutes for a cancellation confirmation.
   • This email is your legal record of cancellation.

Web-based cancellations usually take effect immediately, though access may continue until the end of your paid period. Tocancel recommends you keep all confirmation emails as evidence if any billing issues arise later.

What happens after you cancel Aurora

Cancellation doesn't happen in a vacuum, and you should know what to expect after you submit your request. Understanding the post-cancellation timeline protects you from unexpected charges.

Your access after cancellation

Once you cancel, you retain access to Aurora's content until your current billing period ends. This is standard across subscription services in the Philippines. If you cancel on the 15th of the month and your subscription renews on the 20th, you can use Aurora until the 20th. After that date, your account reverts to free-tier access (if available) or complete lockout, depending on Aurora's policy.

The key point: cancellation stops future charges, but you keep what you've paid for until the current period expires. This is fair dealing under Philippine consumer law.

Check your next billing statement

Two to three weeks after you cancel, log into your bank or GCash account and verify that no new Aurora charge appears. If your cancellation processed correctly, you'll see the charge stop on your next billing cycle. If a charge still appears after your cancellation confirmation date, you have grounds to dispute it through your bank.

Document this in writing: take a screenshot of your cancellation confirmation email and a screenshot of the unwanted charge. You'll need both if you file a complaint with the National Bureau of Consumer Protection or escalate to your bank.

Refunds and what you're entitled to

Philippine consumer law and app store policies vary on refunds. Here's what you can reasonably expect.

Tocancel's experience shows that most refund requests succeed if you submit them within 30 days of the charge and provide clear cancellation evidence. Act quickly if you believe you were charged unfairly.

Common cancellation mistakes to avoid

You're not alone if you've struggled with Aurora cancellation. Many Filipinos have encountered frustrating delays and unexpected charges. Here's how to avoid the same traps.

Deleting the app is not the same as cancelling

This is the single most common mistake. You delete Aurora from your phone feeling relieved, but the subscription continues renewing in the background. Your payment method keeps getting charged every month because the subscription itself is still active. The app and the subscription are two separate things: you must cancel the subscription through Apple, Google Play, or Aurora's website. Deleting the app accomplishes nothing and leaves your money vulnerable.

Not cancelling before your trial ends

Aurora's free trial lasts 7 days. On day 8, if you haven't cancelled, your payment method is automatically charged. Many users forget the exact date their trial started. Tocancel recommends you set a phone reminder for day 6 of your trial so you can cancel with a two-day buffer. If you've already been charged after the trial, request a refund immediately through Apple or Google Play support.

Assuming you cancelled when you didn't

You clicked something that looked like "Cancel" but actually opened a support form or a feedback survey. You walked away thinking you were done, but you weren't. Three weeks later, Aurora charges you again. To protect yourself, always wait for an on-screen confirmation message and a confirmation email from Apple, Google, or Aurora itself. Don't assume; verify.

Not keeping cancellation proof

If Aurora or your bank later questions your cancellation, you need written evidence. Screenshot your cancellation confirmation screen. Save the confirmation email. Note the date and time. If you ever need to dispute a charge with your bank or file a complaint with the National Bureau of Consumer Protection, this proof is your legal shield. Without it, you have no documentation that you tried to cancel.

Ignoring unexpected charges after cancellation

A charge appears on your statement weeks after you cancelled. You're frustrated and tired, so you leave it alone. Wrong move. Act within 30 days: contact your bank or GCash support and dispute the charge. Provide your cancellation confirmation email as evidence. The sooner you report it, the faster your bank can reverse it and return your money.

Your consumer rights under the consumer act of the philippines

The law is on your side. Understanding your rights makes cancellation easier and strengthens your position if Aurora refuses to cooperate.

What the law guarantees you

Republic Act No. 7394, the Consumer Act of the Philippines, gives you four core rights:

1. The right to be protected against deceptive, unfair, and unconscionable sales acts or practices.
   • This includes auto-renewal clauses that aren't clearly disclosed before you subscribe.
2. The right to information and education about products and services.
   • Aurora must clearly state how much you'll be charged and when.
3. The right to a choice among varieties of products and services.
   • You can cancel and switch to another wellness app without penalty.
4. The right to redress for losses and damages.
   • If Aurora wrongfully charges you, you can recover that money and may qualify for damages.

If Aurora violates any of these rights, you have grounds to file a complaint. The National Bureau of Consumer Protection (NBCP) is your government advocate. You can file a formal complaint if Aurora refuses to cancel, continues charging you, or misleads you about refunds.

How to escalate if Aurora refuses to cancel

Most cancellations go smoothly, but if Aurora stonewalls you, here's your escalation path.

1. Try cancelling again through your original platform (app store or website).
   • Sometimes technical glitches prevent the first request from processing.
2. Contact Aurora's customer support directly via email or in-app chat.
   • Explain your cancellation request clearly and ask for written confirmation.
3. If Aurora ignores you, file a dispute with your payment provider (Apple, Google, or your bank).
   • Provide your cancellation confirmation email as evidence of your request.
4. As a final step, file a complaint with the National Bureau of Consumer Protection (NBCP).
   • You can submit complaints online at www.nbcp-dti.gov.ph.

Tocancel advises that you document every step: keep emails, screenshots, and dates. This trail of evidence is invaluable if you need to escalate to the NBCP.

Your cancellation checklist

Use this checklist to ensure you've cancelled Aurora correctly and protected yourself from future charges.

Complete every item on this checklist. It takes 10 minutes and protects you from future billing problems. Tocancel has helped thousands of consumers catch hidden charges using this exact method.

What users say about Aurora and cancellation

Real experience from real users helps you make informed decisions. Here's what Filipinos have shared about Aurora and the cancellation process.

Common user feedback

Aurora has a 4.5-star rating across app stores, which reflects satisfaction among active users. Common positive feedback mentions the quality of meditation guides and sleep stories, especially for people new to wellness apps. Users praise the variety of content and the calming voice narration.

On cancellation, user feedback splits into two groups. Some users say cancellation was straightforward and processed immediately. Others report confusion about where to cancel and frustration when they accidentally kept paying after they thought they'd cancelled. The confusion typically stems from not knowing that app store subscriptions aren't managed within the app itself.

A significant number of users cite budget constraints and overlapping wellness subscriptions as their cancellation reason. Many Filipinos subscribe to multiple apps simultaneously without tracking the total cost until they review their bank statement.

Aurora vs. competing wellness apps

Before you cancel, you might want to know how Aurora compares to its alternatives. Here's a quick comparison to help you decide.

If you're cancelling Aurora to switch to a cheaper option, Insight Timer offers thousands of free meditations with a very small paid tier. If you want a direct replacement with similar features, Calm and Headspace are your closest alternatives, though they cost slightly more. Tocancel can help you cancel any of these apps if your circumstances change.

How to stay organized and avoid future subscription traps

Once you've cancelled Aurora, protect yourself from re-subscribing or losing track of other subscriptions you're paying for.

Track all your subscriptions in one place

Create a simple spreadsheet or notes file with three columns: Subscription name, monthly cost (PHP), and auto-renewal date. Review it monthly when your bank statement arrives. This simple act catches unwanted charges and prevents subscription creep. Many Filipinos discover they're paying for apps they haven't used in months only when they sit down to review their finances.

Use strong, unique passwords for subscription services

If you ever need to cancel quickly and can't remember your password, you'll waste time on account recovery. Use a password manager and store them safely. This also prevents anyone with access to your email from signing you up for paid tiers without your knowledge.

Keep cancellation confirmations for at least one year

Store all cancellation confirmation emails in a dedicated folder. If a dispute arises months later (sometimes companies try to reactivate accounts), you'll have proof of your original cancellation. One year is the standard consumer protection window in the Philippines.

Your next steps: cancel Aurora with confidence

You now have everything you need to cancel Aurora successfully. The process takes fewer than 10 minutes, and once it's done, you'll stop losing money on a subscription that doesn't serve you.

Your legal position is clear: you have the right to cancel at any time under the Consumer Act of the Philippines (Republic Act No. 7394). Aurora must honour your request, and if they don't, you have the National Bureau of Consumer Protection on your side. Use the exact steps above for your platform (Apple, Google Play, or web), capture proof, and verify the charge stops on your next billing cycle.

Tocancel exists to help you take back control of your subscriptions. Whether you're cancelling Aurora today or managing multiple app subscriptions, Tocancel has the guidance and support you need. Start by following the cancellation steps for your platform above, save your confirmation email, and check your bank statement in two weeks. You've got this.

For more help with cancelling subscriptions in the Philippines, visit Tocancel (tocancel.com) anytime. We've helped thousands of consumers cancel unwanted services, recover wrongful charges, and understand their consumer rights. Tocancel is here when you need us.