Cancel Memento: The Right Way to Stop Charges

How to cancel Memento and stop unexpected charges in the philippines

What is Memento and why you might want to cancel

Memento is a subscription-based memory-keeping app that helps you organize photos, journals, and personal projects in a single digital space. If you signed up for the free 3-day trial in the Philippines and forgot to cancel before your billing date, a charge of ₱480.00 (Pro plan) or ₱840.00 (Business plan) likely appeared on your account without warning. That auto-renewal shock is exactly why you are here, and Tocancel understands the frustration of unexpected charges hitting your payment method.

The service operates on a recurring billing cycle, which means your subscription renews automatically every month unless you actively cancel before the renewal date. Many users in the Philippines sign up to test the AI features or cloud storage, then decide the monthly cost does not justify keeping the service. If that sounds like you, this guide will show you exactly how to cancel Memento and protect yourself from future charges.

How memento's subscription structure works

Memento offers two paid tiers in the Philippines. The Pro plan costs ₱480.00 per month and includes 5 GB of cloud storage, unlimited entries and libraries, 2,000 AI credits, and sharing tools. The Business plan costs ₱840.00 per month and provides 20 GB of cloud storage per user while increasing AI credits to 3,000 per user, designed for team or professional use.

Both plans auto-renew on your billing date unless you cancel beforehand. The app also integrates with App Store (for iOS) and Google Play (for Android), which means your cancellation method depends on where you actually subscribed. If you signed up directly on the Memento website, you cancel there. If you subscribed through an app store, you must cancel through that platform instead, or charges will continue to recur.

Why users typically cancel Memento

Most cancellations happen because the monthly fee does not align with actual usage. You might have tested the AI writing features, realized you do not need 5 GB of storage, or simply prefer free alternatives like Google Photos or OneNote. Others discover that Memento's customer support is difficult to reach by email, with no live chat or phone number available, which leaves users feeling unsupported when they want to cancel or request a refund.

The lack of transparent cancellation paths on the website also frustrates users. Unlike major streaming services or social platforms, Memento does not advertise where you go to cancel, which can make the process feel deliberately hidden. Tocancel exists to cut through that confusion and give you a direct, step-by-step plan to cancel without losing money or wasting time.

Pricing breakdown and what you are paying for in the philippines

Understanding what each plan costs and what you receive helps you decide whether cancelling is the right move for your budget and needs.

Memento pricing plans

What you are actually using versus what you are paying for

If you are a casual user who only stored a handful of memories and never touched the AI tools, you are paying for features you do not use. That is the honest truth, and Tocancel wants you to make an informed decision about your subscription. A ₱480.00 monthly charge adds up to ₱5,760.00 per year, which is significant for a service you may have forgotten about.

The Business plan at ₱840.00 per month is clearly designed for teams managing shared projects. If you are a solo user, you are almost certainly overpaying. Track your actual usage over the past month: did you generate more than a handful of AI entries? Did you approach your 5 GB storage limit? If the answer is no, cancelling today makes financial sense.

Your consumer rights and what they mean for you

In the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you clear rights when dealing with subscription services and auto-renewal charges.

What the consumer act of the philippines says about auto-renewal

Your legal position is straightforward: you have the right to cancel any subscription service and stop auto-renewal charges at any time. The Consumer Act of the Philippines requires that companies provide clear, accessible cancellation methods and honour your cancellation request within a reasonable timeframe. This means Memento cannot hide its cancellation process or make it deliberately difficult to cancel.

Additionally, you have the right to demand a refund if you were charged without clear consent or if the cancellation was not processed in time. If Memento charged you after you submitted a cancellation request, that charge may be recoverable. The National Bureau of Consumer Protection (NBCP), which enforces consumer rights in the Philippines, takes auto-renewal disputes seriously.

What you can do if Memento refuses to cancel or refund

If Memento does not respond to your cancellation request within 7 days, or if they refuse to refund an unauthorized charge, you have escalation options. File a complaint with the National Bureau of Consumer Protection (NBCP) by visiting their website or calling their consumer hotline. You can also report the issue to the Department of Trade and Industry (DTI) in your province.

Keep screenshots and email records of every message you send to Memento and every charge on your bank or credit card statement. These documents are your evidence if you need to escalate the dispute. You are protected by law, and Memento must comply with cancellation and refund requests or face regulatory action.

How to cancel Memento step by step

Your cancellation method depends on where you subscribed, so follow the path that matches your sign-up method.

Cancel if you subscribed directly on the Memento website

1. Log in to your Memento account using your email and password.
   • Go to the Memento website in your web browser.
   • Click "Sign In" in the top right corner.
   • Enter your registered email address and password, then click "Log In".
2. Navigate to your account settings.
   • Click your profile icon or avatar in the top right.
   • Select "Settings" or "Account Settings" from the dropdown menu.
3. Find the "Subscription" or "Billing" section.
   • Look for a tab or option called "Subscription", "Billing", "Payment", or "Plans".
   • Click on it to view your current subscription status.
4. Locate the "Cancel Subscription" button or link.
   • You will see your current plan (Pro or Business) and your next billing date.
   • Look for a "Cancel", "Cancel Subscription", or "Downgrade" option.
   • Click this button.
5. Confirm your cancellation.
   • Memento may ask why you are cancelling; you can skip this or provide brief feedback.
   • Look for a final "Confirm Cancellation" or "Yes, cancel my subscription" button.
   • Click it to complete the cancellation.
6. Check your email for cancellation confirmation.
   • Memento will send you a confirmation email to the address on file.
   • Save this email as proof of your cancellation date.

Cancel if you subscribed through apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the "App Store" app on your home screen.
2. Go to your account page.
   • Tap the profile icon in the top right corner.
   • Select "Subscriptions".
3. Find Memento in your active subscriptions.
   • Scroll through the list of active subscriptions.
   • Tap "Memento" when you find it.
4. Tap "Manage" or "Manage Subscription".
   • This opens the subscription details page.
5. Select "Cancel Subscription".
   • You may see options to downgrade or see your renewal date.
   • Tap "Cancel Subscription" (you may need to confirm this choice twice).
6. Confirm the cancellation.
   • Tap "Confirm" or "Yes, Cancel" when prompted.
   • The App Store will show "Cancelled" on the Memento subscription page.
   • Your subscription ends on your current billing date; you keep access until then.

Cancel if you subscribed through google play (Android)

1. Open Google Play on your Android device.
   • Tap the "Google Play" app on your home screen or in your app drawer.
2. Go to your account menu.
   • Tap the profile icon in the top right corner.
   • Tap "Payments and subscriptions".
3. Select "Subscriptions".
   • You will see a list of all active subscriptions tied to your Google account.
4. Tap on Memento.
   • This opens the subscription management page for Memento.
5. Tap "Cancel subscription".
   • Read the information about what you will lose when the subscription ends.
   • Confirm that you want to cancel.
6. Verify cancellation.
   • The subscription page will show "Cancelled" or "Inactive".
   • You retain access until your current billing period ends.
   • Google Play will send a confirmation email to your registered Google account email address.

What happens after you cancel Memento

Cancellation takes effect immediately in most cases, but your subscription service continues until the end of your current billing period.

Your access after cancellation

When you cancel Memento, you do not lose access to your account and data immediately. You can continue to use Memento until your next billing date. After that date, your account either downgrades to the free tier or you lose access entirely, depending on Memento's policy. You will no longer be charged after the cancellation takes effect.

Download or export any important data (photos, journals, notes) before your billing date if you want to keep a personal copy. Some memory-keeping apps allow you to export your content as a backup; check Memento's settings for this option.

What to do with your Memento data

Log back into your account before the cancellation deadline and export any entries, photos, or journals you want to keep. Take screenshots of important memories or download them directly if Memento offers that feature. Once your access ends, retrieving this data becomes much harder or impossible.

Requesting a refund for Memento charges

You may qualify for a refund if you cancelled within a certain window or if you were charged without proper consent.

When you can request a refund

Most subscription services, including Memento, allow a refund if you cancel within 7 to 14 days of the first charge. Check your Memento account or your confirmation email for the refund policy. If you cancelled within that window and were still charged, you have grounds to request a refund.

You also have a right to a refund if you did not receive clear notice of the billing amount or renewal date before being charged. Many users skip the fine print, so if Memento buried its billing terms, that strengthens your refund case.

How to request a refund from Memento

Send a refund request email to Memento's support team (check your account or Memento's website for the exact address). State your account email, the charge date, the amount charged, and the reason for the refund request. Ask for a response within 7 days. Keep a copy of this email for your records.

If Memento does not respond or refuses to refund, escalate to your bank or credit card issuer. Contact your bank's customer service and dispute the charge. Provide copies of your cancellation confirmation and refund request email. Your bank will open an investigation and often reverses the charge in your favour within 30 days.

Common mistakes to avoid when cancelling Memento

Cancelling a subscription sounds straightforward, but many users make mistakes that delay the process or leave them still being charged.

Mistake 1: cancelling in the app instead of on the website

If you subscribed through Apple App Store or Google Play, you must cancel through that same platform. Deleting the Memento app from your phone does not cancel the subscription; charges continue to your payment method. Always cancel through the app store you used, not by deleting the app or contacting Memento support alone.

Mistake 2: not saving your cancellation confirmation

After you submit your cancellation request, Memento or the app store will send you a confirmation email. Save this email or take a screenshot showing the cancellation date and subscription status marked as "Cancelled". Without proof of cancellation, disputing a future charge becomes much harder.

Mistake 3: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, you may still be charged because the system already processed the renewal. Cancel at least 2 to 3 days before your next billing date to avoid this overlap. Check your account to see your exact billing date, then count backward and cancel early.

Mistake 4: assuming the cancellation will work retroactively

If you were charged and then cancelled, the cancellation stops future charges but does not automatically refund the charge you just received. You must request a refund separately through the app store or Memento support. Cancellation and refund are two different requests.

Mistake 5: not checking if Memento was linked to other payment methods

If you changed your payment method but did not update your Memento subscription, charges may go to an old card or account. Before cancelling, log into your Memento account and check which payment method is linked. If you want to stop charges to a specific card, update the payment information or cancel the subscription entirely.

Checklist to confirm your cancellation is complete

Use this checklist to ensure you have fully cancelled Memento and protected yourself from future charges.

• I logged into my Memento account and confirmed the subscription status shows "Cancelled" or "Inactive".
• I saved or printed the cancellation confirmation email from Memento or the app store.
• I noted my cancellation date and the date my service access ends (usually the next billing date).
• I exported or downloaded any important data (photos, journals) from my Memento account before access ends.
• I monitored my bank or credit card statement to confirm no charge appears on my next expected billing date.
• If I was charged after cancellation, I filed a dispute with my bank or card issuer.
• If Memento refuses to refund a disputed charge, I filed a complaint with the National Bureau of Consumer Protection (NBCP).

How tocancel can help you stay protected from subscription traps

Cancelling Memento is just the first step in protecting your finances from unwanted recurring charges.

Why you should monitor your subscriptions regularly

The average Filipino household has multiple subscriptions across streaming services, apps, and tools. Many people forget they are active and paying for services they no longer use. Tocancel recommends auditing your subscriptions every three months: log into each service, confirm you still want it, and cancel anything you do not actively use.

Set calendar reminders for 3 days before each subscription renewal. This gives you time to cancel if needed and prevents surprise charges. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money from unauthorized charges.

Steps to take after cancelling Memento

Do not stop at cancelling Memento. Review all your other active subscriptions and identify which ones deliver real value. Use Tocancel or similar resources to understand cancellation processes for each service. Many apps and platforms deliberately hide their cancellation methods to trap users into paying longer than intended.

If you discover you were charged by Memento or any other service after requesting cancellation, Tocancel can guide you through the dispute and refund process. Contact your bank immediately and provide proof of your cancellation request. Consumer protection agencies in the Philippines take these cases seriously.

Comparison table: keep or cancel Memento

This table helps you decide whether cancelling Memento is the right financial choice for your situation.

Your contact information and support channels

If you need help cancelling Memento or disputing a charge, here is where to reach support and escalation services.

Memento support channels

Email Memento support at the address listed on your account or billing page (typically a privacy or support email). Include your account email, the subscription plan, and a clear description of your cancellation request. Expect a response within 7 to 10 business days.

Memento does not advertise a phone number or live chat for customer support, so email is your primary option. If you subscribed through an app store, contact App Store support (Apple) or Google Play support (Google) for cancellation help as well.

Consumer protection escalation in the philippines

If Memento ignores your cancellation or refund request, contact the National Bureau of Consumer Protection (NBCP) at their consumer hotline or website. You can also file a complaint with the Department of Trade and Industry (DTI) in your province. Provide copies of all emails, cancellation confirmations, and billing statements. These agencies take action on behalf of consumers.

Your bank or credit card issuer can also help. Contact them to report the charge, provide cancellation proof, and request a refund. Banks in the Philippines are required to investigate such disputes and often rule in the consumer's favour within 30 days.

Final takeaway: you have the power to cancel and protect yourself

Cancelling Memento is your right, and you now have clear steps to complete it based on where you subscribed. Whether you signed up directly on the website, through Apple App Store, or Google Play, follow the method that matches your subscription. Save your cancellation confirmation, monitor your next billing date, and do not hesitate to dispute any charge that appears after your cancellation takes effect.

The Consumer Act of the Philippines protects you. Memento must honour your cancellation request and stop charging you. If they do not, the National Bureau of Consumer Protection and the Department of Trade and Industry stand ready to enforce your rights.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, understand their rights, and recover refunds from disputed charges. If you have questions about cancelling Memento or any other service, visit Tocancel at tocancel.com for step-by-step guides, support, and access to consumer advocates who understand your situation. Your money is yours to control, and cancelling is always an option.