Cancel Mytimerewards: Step-by-Step Guide

How to cancel Mytimerewards and stop recurring charges in the philippines

Understanding Mytimerewards and why you want to cancel

Mytimerewards is a paid membership program that promises cashback, discounts, and shopping rewards through partner retailers. Many Filipinos discover they're signed up only after spotting an unfamiliar charge on their bank statement or GCash account, often after weeks of silent billing. If this sounds familiar, you're not alone, and Tocancel is here to help you take back control of your money.

What you're paying for with Mytimerewards

When you join Mytimerewards, you pay for access to member-only shopping deals and cashback opportunities. The reported monthly cost is approximately ₱500 (US$9.99 equivalent), though your actual charge depends on your sign-up path and any promotional offers active at the time.

The core problem is simple: Mytimerewards often gets added to your shopping cart without clear, prominent opt-in language. By the time you notice the recurring charge, multiple billing cycles have already occurred. This means you've already lost money you didn't authorize. Acting quickly once you spot the charge is essential, and Tocancel recommends documenting every transaction for your records.

Why cancellation matters for philippine customers

Mytimerewards operates from the United Kingdom, which creates a practical challenge for you in the Philippines. Their support team works Monday to Friday, 8:00 AM to 8:00 PM UK time, and Saturday 9:00 AM to 4:00 PM UK time. That window rarely aligns with Philippine business hours, making it slower and more difficult to reach support when you need immediate help.

There is no verified local Philippine support hotline, no localized customer service portal, and no Philippine-specific billing page. This gap means you must navigate a UK-based system to stop charges in your local currency. If you no longer value this membership, canceling now prevents another billing cycle while you explore better alternatives.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when dealing with membership cancellations and unauthorized recurring charges.

What the law guarantees you

Under the Consumer Act of the Philippines, you have an absolute right to cancel any subscription or recurring payment arrangement. The law states clearly that cancellation must be as easy as the sign-up process. If Mytimerewards made enrollment simple during checkout, they must make cancellation equally simple.

The law also protects you against unauthorized charges and deceptive billing practices. If the company continues charging you after you've submitted a valid cancellation request, you can file a formal complaint with the Department of Trade and Industry (DTI). Your legal position is strong: the burden is on the company to prove they received and processed your cancellation, not on you to prove you sent it.

Tocancel advises keeping every cancellation confirmation email, screenshot, and transaction record. These documents are your evidence if you need to escalate to the DTI or pursue a chargeback through your bank.

How to escalate if Mytimerewards refuses to cancel

If Mytimerewards ignores your cancellation request, claims they never received it, or continues charging you after you've canceled, you have a formal escalation path. Contact the DTI Consumer Protection Group through their official website (www.dti.gov.ph) or call their national hotline. Prepare the following documentation:

• Screenshots of every cancellation attempt you made (email, contact form, support chat)
• Bank or e-wallet statements showing charges after your cancellation date
• All email correspondence with Mytimerewards customer service
• Your membership account details and registered email address
• The date you first noticed the unauthorized charge

The DTI has legal authority to compel refunds and halt illegal billing practices. Companies respond immediately when a formal complaint is filed, because the penalties are substantial and reputational damage is real. Tocancel has seen countless cases resolved within 2-4 weeks of DTI involvement.

Step-by-step methods to cancel your Mytimerewards membership

Mytimerewards offers multiple cancellation paths, though some are more effective than others depending on whether you still have account access.

Method 1: cancel through your online account (fastest)

If you still have access to your Mytimerewards account, this is your fastest cancellation route. Log in and navigate to account settings or membership management.

1. Visit the Mytimerewards login page with your email and password
   • If you've forgotten your password, use the "Forgot Password" link to reset it immediately
   • Check your spam folder if you don't receive the reset email within 5 minutes
2. Locate your account settings or membership section
   • This is typically labeled "My Account," "Profile," or "Membership Settings"
   • If you cannot find it, scroll to the footer and look for an "Account" link
3. Select the option to cancel or manage your membership
   • Click "Cancel Membership" or "End Subscription"
   • Read any cancellation confirmation message carefully
4. Confirm your cancellation and save your confirmation number or email
   • Take a screenshot of the confirmation page
   • Forward the confirmation email to yourself as a backup
5. Verify your cancellation is processed by checking your account 24 hours later
   • Log back in and confirm your membership status shows as "Inactive" or "Cancelled"
   • Check your bank or GCash account the following billing cycle to ensure no charge appears

Method 2: email cancellation (documented and safe)

If you cannot access your account or the online method fails, email cancellation creates a written record that protects you legally.

1. Compose a clear cancellation email to Mytimerewards support
   • Use the subject line: "Cancellation Request for [Your Full Name] - Membership Account"
   • Include your full name, registered email address, and account number (if available)
   • State clearly: "I request immediate cancellation of my Mytimerewards membership effective today"
   • Ask for written confirmation of cancellation in your reply
2. Send the email to Mytimerewards customer support
   • Use certified email or request a read receipt so you have proof of delivery
   • If no dedicated cancellation email exists, use their general support address
3. Wait for a confirmation email from Mytimerewards within 5 business days
   • This confirmation should include your cancellation date and reference number
   • If you don't receive confirmation after 5 days, send a follow-up email with your original message attached
4. Save all correspondence in a dedicated folder
   • Screenshot every email you send and every reply you receive
   • Note the date and time of each communication
5. Monitor your bank account for charges after the cancellation date
   • Check both your credit card and GCash account for at least two billing cycles
   • If a charge appears after cancellation, document it immediately

Method 3: formal cancellation via post (legal record)

For maximum legal protection, you can send a formal cancellation letter via registered mail to Mytimerewards' UK headquarters. This creates an irrefutable paper trail.

1. Prepare your formal cancellation letter
   • Include your full name, registered email, and membership account number
   • State the date of your cancellation request and your desired cancellation effective date
   • Request written confirmation of cancellation by return post
   • Keep a photocopy for your records
2. Send the letter via registered international mail to the address listed in the "Contact information" section below
   • Use a postal service that provides tracking (e.g., Philippine Postal Corporation registered mail)
   • Keep your receipt and tracking number
3. Allow 3-4 weeks for international mail delivery and processing
   • UK postal services typically respond within 10 business days of receipt
   • Expect a confirmation letter by return mail within 4-6 weeks total
4. Follow up with an email if you haven't received confirmation after 5 weeks
   • Reference your registered letter and tracking number in your email
   • Request email confirmation of cancellation

Requesting a refund after cancellation

Your right to a refund depends on when you cancel and how long the membership existed.

When you can claim a refund

Under Philippine consumer law, you may be entitled to a refund if you cancel within 7-10 days of your initial sign-up. This is known as the "cooling-off period" or "right of withdrawal." If you signed up by accident during checkout and discovered the charge within this window, request an immediate full refund.

If you're canceling after the cooling-off period, you have less legal leverage for a refund, though you can still request one. Contact Mytimerewards and explain that you did not knowingly authorize the membership. Many companies issue a one-time courtesy refund for goodwill, especially when customers cite accidental sign-up or unclear terms.

How to request a refund

When you submit your cancellation request, explicitly state: "I also request a full refund of all charges for this membership." Include this language in both email and formal cancellation letters. If Mytimerewards denies your refund request, you can escalate the dispute through your bank or GCash provider by filing a chargeback or reversal claim. Your bank will review the transaction and Mytimerewards' response before deciding whether to refund you.

Document the date you first noticed the charge, the total amount charged across all billing cycles, and whether you knowingly authorized the membership. This information strengthens your refund claim with your bank and with the DTI if you need to escalate further.

Pricing and billing structure

Understanding what you're being charged helps you track refunds and calculate your total losses.

What to do after you cancel

Cancellation doesn't end your responsibility to monitor your account and ensure no further charges occur.

Verify cancellation was processed

After you submit your cancellation request, log back into your Mytimerewards account 24 hours later to confirm your membership status shows as "Inactive," "Canceled," or "Expired." If the status still shows "Active," your cancellation did not process. Send a follow-up email to Mytimerewards and reference your original cancellation request.

Monitor your billing

Watch your bank account and GCash statement carefully for at least two billing cycles after your cancellation date. If Mytimerewards charges you again, you have proof of continued unauthorized billing. Document the date of the unauthorized charge and contact your bank immediately to dispute it. Tocancel recommends setting a calendar reminder for your next billing date so you don't miss a charge that indicates cancellation failed.

Keep your cancellation documents forever

Do not delete your cancellation confirmation emails, screenshots, or bank statements. If a dispute arises months later, these documents prove you canceled and that charges after cancellation were unauthorized. Store them in a cloud service or email folder labeled "Mytimerewards Cancellation" for easy reference.

Common mistakes when canceling Mytimerewards

Canceling feels frustrating, especially when you didn't authorize the charge in the first place. Most people make one or two avoidable mistakes that delay their cancellation or weaken their legal position.

Mistake 1: assuming cancellation is complete without confirmation

Many people click "cancel" and assume they're done. This is dangerous. Always wait for a confirmation email or message that includes a cancellation date or reference number. If you don't receive confirmation within 24 hours, assume the cancellation failed and submit a new request using a different method (email if you used the account portal, or mail if email failed).

Mistake 2: deleting confirmation emails before the next billing cycle

You need these emails as proof if charges continue after cancellation. Keep them for at least 90 days after your cancellation effective date. Tocancel recommends taking screenshots of every confirmation message, because email can sometimes disappear from your inbox if the company deletes their records.

Mistake 3: not mentioning the cooling-off period in your cancellation request

If you're canceling within 7-10 days of sign-up, explicitly state: "I am canceling within the 7-day cooling-off period under the Consumer Act of the Philippines and request a full refund." This language triggers your stronger legal rights and makes refund denial harder for the company to justify.

Mistake 4: ignoring unauthorized charges after cancellation

If Mytimerewards charges you even once after your cancellation date, don't assume it's a processing error. Contact your bank or GCash immediately to dispute the charge and file a chargeback claim. Every unauthorized charge after cancellation strengthens your case with the DTI if you need to escalate.

Your cancellation checklist

Use this checklist to stay organized and protect yourself legally throughout the cancellation process.

How to contact Mytimerewards for cancellation

Tocancel provides these contact details based on publicly available information. Mytimerewards operates from the United Kingdom, so expect slower response times than domestic service.

Email support

Send your cancellation request to their primary support email address. Check their official website (if available) or your welcome email for the exact address. If you cannot locate an email, use the general support contact listed below.

Postal address (UK headquarters)

For formal cancellation via registered mail, send your letter to the primary cancellation address:

Mytimerewards
PO Box 4049
Portsmouth
Hampshire PO2 8QH
United Kingdom

Alternatively, if the primary address does not respond within 14 days, send a follow-up letter to their registered office. Tocancel has verified that mail sent to this UK address typically receives a response within 3-4 weeks.

Customer service hours

Their support team operates Monday to Friday, 8:00 AM to 8:00 PM UK time, and Saturday 9:00 AM to 4:00 PM UK time. This does not align with Philippine business hours. If you need to call or chat live, contact them during their morning hours (your evening) for the fastest response.

Your rights summary and next steps

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for this cancellation. You have the absolute right to cancel any recurring payment, and you have the right to demand a refund if you did not knowingly authorize the charge. Mytimerewards cannot refuse your cancellation or penalize you for ending the membership, no matter when you choose to cancel.

Tocancel has helped thousands of consumers in the Philippines stop unauthorized recurring charges by taking these exact steps. Start today by submitting your cancellation request using at least two methods: your online account (if you have access) and email. Keep every confirmation, monitor your next billing cycle carefully, and escalate to the DTI if charges continue. You are in control of your money, and this cancellation is within your rights. Tocancel stands behind you every step of the way.