Cancel Pigeonly: The Right Way

How to cancel Pigeonly and stop recurring charges from your account

What Pigeonly is and why you might want to cancel

Pigeonly is a subscription service that connects you with incarcerated loved ones by letting you send photos, letters, postcards, and greeting cards for a flat monthly fee. The service operates on recurring monthly billing, which means your account gets charged automatically every month unless you cancel in advance. Many users in the Philippines sign up to stay connected with family members, then stop using the service when circumstances change, yet the charges keep coming. At Tocancel, we understand this frustration and help you take back control of your billing.

The problem is straightforward: Pigeonly continues to charge your payment method until you formally cancel your subscription. Stopping your use of the app does not stop the billing. You must send a written cancellation notice to the correct address, or the charges persist indefinitely. This guide walks you through your rights, the exact steps to cancel, and how to recover your money if you've been overcharged.

How pigeonly's billing structure works

Pigeonly offers two main subscription tiers. The Prison Connect plan costs PHP 549.00 per month and gives you unlimited sends of photos, letters, postcards, greeting cards, and web articles to one incarcerated person. The Forever Free Plan costs PHP 0.00 per month and allows you to send one item per month at no cost. Most active users choose the paid plan for unlimited contact, then life gets busy or relationships change, and the monthly charges become an unwanted surprise on their bank statement.

According to Pigeonly's Terms of Service, recurring charges continue daily, weekly, or monthly until you provide prior written notice of cancellation. This is the critical detail: "prior notice" means you must act before the next billing cycle, and the notice must arrive in writing. Verbal requests to customer support, emails to general inboxes, or app-based "delete account" buttons may not constitute formal cancellation under their terms. You need documented proof that you sent a proper cancellation notice to the correct mailing address.

Where Pigeonly operates and what that means for you

Pigeonly is a United States-based company headquartered in Las Vegas, Nevada. The official corporate address is 701 Bridger Avenue, Suite 690, Las Vegas NV 89101. This matters because you are dealing with an overseas company, which can slow down support responses, complicate dispute resolution, and create confusion about which consumer protections apply to you.

There is no verified Philippines-specific customer support page, no local payment methods listed on their website, and no confirmed local support hours. Their primary support email is [email protected] and their phone number is +1 702-514-4291, both international contact points. This distance is why documentation becomes your best friend when you cancel. At Tocancel, we recommend you keep screenshots, email confirmations, and bank statements so you have proof of every step you took to cancel. You will need this evidence if you need to escalate a refund claim or challenge an unauthorized charge with your bank.

Your consumer rights under philippine law

The Philippines has strong consumer protection laws that apply to international subscription services billing you in PHP or any currency. Your rights are protected whether the company is based in Manila or Las Vegas.

What the consumer act of the philippines guarantees you

Republic Act No. 7394, also known as the Consumer Act of the Philippines, is your legal shield. Under this law, you have the right to clear, truthful information about any service before you pay for it. You have the right to cancel a subscription without penalty if the terms are unclear or if the company makes it deliberately hard to cancel. If Pigeonly charges you after you have formally cancelled, or if they continue charging you without clear consent, you have grounds to dispute that charge with your bank or credit card issuer.

Your legal position is this: you can instruct your bank to block recurring charges at any time, without needing permission from Pigeonly. However, the cleaner approach is to cancel formally first, document it, send it to the correct address, and then monitor your next billing cycle to confirm the charges stopped. This creates a paper trail that protects you if you later need to file a complaint with the Department of Trade and Industry (DTI) or dispute the charge with your credit card company.

If Pigeonly refuses to acknowledge your cancellation or continues charging you after you have cancelled, you can file a formal complaint with the DTI. The DTI enforces consumer rights in the Philippines and has the authority to investigate unauthorized charges and order refunds. Tocancel recommends keeping all documentation of your cancellation attempt, including the date you sent it, the address you sent it to, and any email or delivery confirmation you received.

How to cancel Pigeonly step by step

Cancelling Pigeonly requires a formal written notice sent to their Las Vegas mailing address. There is no online cancellation form or app-based cancellation button that counts as a binding cancellation under their Terms of Service. You must follow the process outlined in their terms to ensure your cancellation is honored.

The correct method to cancel your Pigeonly subscription

Pigeonly requires all cancellation notices to be sent in writing to their registered address. Their Terms of Service specify two mailing addresses, though the primary cancellation address is the most direct route. Below are the steps you need to take to cancel your subscription and stop the charges.

1. Gather your account information
   • Find your Pigeonly account email address and any account number associated with your subscription
   • Note the date you want your cancellation to take effect (ideally at least 5-7 business days before your next billing date)
   • Take a screenshot of your current billing status in your Pigeonly account for your records
2. Write your formal cancellation notice
   • Use a clear, simple letter stating "I request cancellation of my Pigeonly subscription effective immediately" or on a specific date
   • Include your full name, email address, and the phone number associated with your account
   • Mention the subscription plan you are cancelling (Prison Connect or Forever Free)
   • Request written confirmation of your cancellation
   • Keep a copy for your records
3. Mail your cancellation notice to Pigeonly
   • Send your letter via registered mail or courier to ensure proof of delivery: Pigeonly Inc., PO Box 7517, Las Vegas NV 89125, USA
   • Alternative corporate address for escalation: 701 Bridger Avenue, Suite 690, Las Vegas NV 89101, USA
   • Keep your tracking number and delivery receipt as evidence
   • International mail to the United States typically takes 7-14 business days
4. Email your cancellation notice as a backup
   • Send the same cancellation letter to [email protected] with the subject line "Subscription Cancellation Request"
   • This creates a secondary record of your intent to cancel
   • Screenshot the email you send (with timestamp) and any automated response you receive
5. Monitor your next billing cycle
   • Check your bank statement on your normal billing date to confirm the charge did not go through
   • If a charge appears, take a screenshot and contact your bank immediately to dispute it
   • Request your bank block any future charges from Pigeonly
6. File a refund claim if charges continue
   • If Pigeonly charges you after you submitted a valid cancellation notice, contact your bank to dispute the charge as unauthorized
   • Provide your bank with your cancellation letter, tracking receipt, and email proof as evidence
   • Your bank can issue a chargeback and recover the funds to your account

Timeline for your cancellation to take effect

Pigeonly's Terms of Service state that your cancellation takes effect when they receive and process your notice. In practice, this means you should expect a delay of 10-21 business days from when you mail your letter to when your subscription is actually deactivated. Your next billing charge should not appear once Pigeonly processes your cancellation. If a charge appears, contact your bank immediately to dispute it and reference your cancellation notice as proof of your intent to terminate the service.

Send your cancellation notice at least 5-7 business days before your next scheduled billing date to give Pigeonly time to process it. This buffer prevents a charge from going through while your cancellation is in transit. At Tocancel, we recommend you send your cancellation during the first week of your billing cycle so Pigeonly receives it well before the next charge is due.

Pigeonly pricing and subscription plans

Understanding Pigeonly's pricing structure helps you make an informed decision about whether to cancel and what to expect on your bill.

If you have been paying PHP 549.00 or more per month and no longer use the service, cancelling immediately stops these recurring charges. Every month you delay is another PHP 549.00 on your card. Tocancel recommends you cancel today if you have decided to stop using Pigeonly, because the sooner you send your cancellation notice, the sooner your billing stops.

Common mistakes to avoid when cancelling Pigeonly

Many people in the Philippines have tried to cancel Pigeonly and been frustrated when charges continued. The mistakes below are exactly why this happens, and why you need to follow the formal written process.

Mistake 1: deleting your app instead of formally cancelling

Deleting the Pigeonly app from your phone does not cancel your subscription. The app is just an interface to access the service. Your subscription contract with Pigeonly remains active in their billing system, and they will continue charging you. You must send a formal written cancellation notice to their mailing address. Deleting the app is a wasted step that creates false confidence that you have cancelled when you have not.

Mistake 2: assuming customer support emails count as cancellation

Sending an email to [email protected] asking them to cancel may feel like you have cancelled, but it is not a formal cancellation under their Terms of Service. Pigeonly's Terms of Service explicitly require written notice sent to their registered mailing address. A support email might get lost in their inbox, forwarded to the wrong department, or simply ignored. Always send your cancellation notice to the physical mailing address in addition to emailing support. Tocancel emphasizes this because email alone has not protected thousands of consumers from continued billing.

Mistake 3: failing to request written confirmation

When you send your cancellation notice, request a written confirmation email or letter from Pigeonly acknowledging that they received and processed your request. Without this confirmation, you have no proof that they ever received your notice if a charge appears later. Your bank will ask for proof of cancellation if you dispute a charge, and Pigeonly's confirmation is the strongest evidence you can provide.

Mistake 4: not monitoring your billing for at least two cycles

After you send your cancellation notice, check your bank statement for at least two billing cycles to confirm no charges appear. Some delays in processing mean a charge might come through one more time even after you cancelled. If this happens, your bank can dispute it immediately if you provide your cancellation letter as evidence. Tocancel recommends setting a calendar reminder to check your statement on your normal billing date for 60 days after you cancel.

What to do after you cancel Pigeonly

Once you have sent your cancellation notice and it has been processed, there are steps you should take to protect yourself and verify the cancellation was successful.

Confirm your cancellation was processed

Within 14-21 business days after Pigeonly receives your cancellation notice, contact [email protected] and ask them to confirm in writing that your subscription has been cancelled. Reference your mailing date and tracking number so they can look up your request in their system. Request a cancellation confirmation email that you can save for your records. This email is proof that you cancelled and will protect you if any further charges appear.

Check your account login

Try logging into your Pigeonly account after the cancellation period. Your account may show as inactive, or you may see a message confirming your subscription has ended. Take a screenshot of this as additional proof of cancellation. If your account still appears active and is accepting payments, contact Pigeonly support immediately and reference your cancellation notice.

Dispute any charges that appear after cancellation

If a charge from Pigeonly appears on your bank statement after you have cancelled, contact your bank immediately and dispute the charge as unauthorized. Provide your bank with your cancellation letter, mailing receipt, and any confirmation email from Pigeonly. Your bank can issue a chargeback and recover the funds to your account. In the Philippines, you can escalate this dispute to the National Bureau of Investigation or Department of Trade and Industry if your bank does not resolve it within 60 days.

Request a refund for overcharges

If you cancelled mid-month and Pigeonly charged you for a full month of service you did not use, you can request a refund for the unused portion. Send a refund request letter to the same mailing address where you sent your cancellation notice, explaining that you cancelled on a specific date and requesting a pro-rata refund for the unused days. Include your account email and request a response within 30 days. If Pigeonly refuses, you can file a complaint with the DTI or dispute the charge with your credit card company.

How to dispute an unauthorized charge with your bank

If Pigeonly continues charging you after you have cancelled, your bank has a legal obligation to help you recover the money.

Key steps to take before you cancel

Before you send your cancellation notice to Pigeonly, make sure you have completed these steps so the cancellation process is as smooth as possible.

• Write down your Pigeonly account email address and any account identification number
• Check your bank statement to confirm the exact amount Pigeonly charges you each month
• Note the date of your next scheduled billing charge so you can send cancellation notice before that date
• Take a screenshot of your current subscription plan and billing status in your Pigeonly account
• Prepare your cancellation letter with your full name, email, phone, and the effective date of cancellation
• Choose your mailing method (registered mail, courier, or email) and get tracking information
• Set a calendar reminder to check your bank statement 14 days after you send the cancellation notice
• Keep all documents, tracking receipts, and emails in a folder for at least 12 months

Pigeonly cancellation checklist

Use this checklist to ensure you have completed every step required to cancel Pigeonly and stop the charges.

Contact information for Pigeonly cancellation

Use the addresses and contact details below when you send your formal cancellation notice to Pigeonly. Always use registered mail or a trackable courier to ensure you have proof of delivery.

Primary cancellation mailing address

Pigeonly Inc.
PO Box 7517
Las Vegas NV 89125
USA

Alternative corporate address for escalation

Pigeonly Inc.
701 Bridger Avenue
Suite 690
Las Vegas NV 89101
USA

Email support (backup notification)

[email protected]

Phone support (for confirmation only)

+1 702-514-4291 (international number, may incur long-distance charges)

Summary: take control of your Pigeonly billing today

Pigeonly's subscription model relies on automatic monthly billing that continues until you formally cancel. The company requires written notice sent to their Las Vegas mailing address, not just an email or app deletion. This means you have the power to stop the charges, but you must take the first step.

Your rights under Philippine law are clear: you can cancel any subscription without penalty, and you can dispute unauthorized charges with your bank. If Pigeonly refuses to acknowledge your cancellation or continues charging you after you have cancelled, the Department of Trade and Industry enforces your consumer rights and can order a refund.

The process is straightforward. Write a formal cancellation letter, send it via registered mail to Pigeonly's mailing address in Las Vegas, email a copy to their support team, and monitor your next billing cycle. If a charge appears, dispute it with your bank and provide your cancellation letter as evidence. Within 30-60 days, your bank will recover the funds.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover their money by following this exact process. Whether you are cancelling Pigeonly because you have moved, changed circumstances, or simply no longer need the service, you have the legal right to stop the charges immediately. Send your cancellation notice today, document every step, and take back control of your account. Tocancel is here to remind you that you are in charge of your billing, and no company should continue charging you without your active, ongoing consent.