Cancel Salehoo: The Right Way to Avoid Charges

How to cancel Salehoo and stop auto-renewal charges in the philippines

What Salehoo is and why cancellation matters

Salehoo is a subscription-based supplier directory and dropshipping platform designed for online sellers on Shopify, Amazon, and similar e-commerce channels. You pay Salehoo recurring fees to access supplier listings, product research tools, training courses, and store integrations, not physical products. The service operates from Christchurch, New Zealand, under New Zealand law, which affects your billing and auto-renewal rights.

Many users in the Philippines sign up for the 7-day trial priced at PHP 56 and forget to cancel before the trial ends. When they do, automatic charges of approximately PHP 506 per month begin without further warning. At Tocancel, we see this pattern repeatedly, which is why understanding your cancellation options upfront is critical to protecting your financial wellbeing.

How salehoo's trial-to-paid transition works

Salehoo clearly states in its terms that it "may make periodic charges relating to your subscription without further authorization from you." This legal language means that once your trial ends, your account automatically converts to a paid subscription. The company charges your registered payment method on the renewal date, often with little or no reminder email.

Your exact renewal date and billing amount depend on when you signed up and which plan tier you selected. Log into your Salehoo account and check your billing settings immediately to see your renewal date and the charge amount you face. This single action gives you clarity and time to act before the next charge hits.

What Salehoo plans include and cost

Salehoo offers three tiers. The Starter plan includes a Shopify course, one store connection, 200 product imports per month, and limited supplier contacts. The Pro plan adds multiple store connections, higher import limits, and expanded course access. The Enterprise plan offers the broadest features for serious e-commerce operators.

Annual billing costs approximately PHP 506 per month, while monthly billing costs more per unit. If you have found cheaper alternatives like Spocket, Doba, or Oberlo, or if you are no longer actively selling online, the cost of continuing your Salehoo subscription is difficult to justify, and Tocancel recommends taking action to cancel.

Your consumer rights under philippine law

Philippine consumer protection law gives you specific rights when cancelling subscription services.

What the consumer act of the philippines protects you

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to cancel a subscription and request a refund under several conditions. First, you have the right to cancel if the service fails to meet its advertised standards. Second, you have the right to cancel if you were misled about charges or billing terms. Third, you have the right to cancel within a reasonable cooling-off period from the moment you discovered unexpected charges.

Your legal position is clear: Salehoo cannot legally force you to remain a customer against your will, nor can it impose unreasonable penalties for cancelling. The company must respect your cancellation request and stop charging you within a reasonable timeframe, typically within the billing cycle in which you submit your cancellation notice. Therefore, your first action should be to submit a written cancellation request and keep a copy for your records.

When to escalate to the department of trade and industry

If Salehoo ignores your cancellation request, continues charging you after you cancel, or refuses to process a refund you believe you are owed, the Department of Trade and Industry (DTI) Consumer Protection Group can intervene on your behalf. You can file a complaint online at www.dti.gov.ph or visit your nearest DTI regional office in person.

Salehoo's status as a foreign company does not exempt it from complying with Philippine consumer protection law if it accepts payment from Philippine residents, which it clearly does. Keep all email confirmations, screenshots of your account settings, payment receipts, and records of billing dates as evidence. This documentation becomes essential if you need to escalate your complaint to the DTI.

How to cancel Salehoo step by step

Salehoo does not offer a self-service cancellation button in your account dashboard, so you must contact their support team directly using one of their official channels.

The three verified contact channels for cancellation

Tocancel has identified three ways to reach Salehoo's support team to request cancellation. Each channel requires a clear, written request stating that you want to cancel your account and stop all recurring charges. Using any one of these methods is sufficient, but sending your request to multiple channels creates a stronger paper trail.

Email is often the most reliable method because you receive a timestamp and can forward the confirmation as proof of your cancellation request. Tocancel strongly recommends using email so that you have written documentation of your cancellation date and the company's response.

Step-by-step cancellation process

Follow these steps to ensure your cancellation request is processed correctly and your billing stops.

1. Log into your Salehoo account and note your account email address, renewal date, and current billing amount.
   • Take a screenshot of your account dashboard showing your billing status for your records.
   • If you cannot access your account, note the email address you used to register.
2. Compose a clear cancellation email to [email protected] with the subject line "Account cancellation request" and include the following information:
   • Your full name as it appears on your account.
   • Your registered email address associated with the account.
   • Your Salehoo account number (if visible in your account settings).
   • A clear statement: "I request that my Salehoo account be cancelled effective immediately. Please stop all recurring charges and confirm cancellation in writing."
   • Your current billing date so the company understands when the next charge is due.
3. Send the email and wait for a response within 2-5 business days.
   • Save the confirmation email from Salehoo in a folder on your computer labeled "Salehoo cancellation".
   • If you receive a response asking why you want to cancel, you are not legally obligated to explain, but you can mention that the service no longer meets your business needs.
4. Check your bank or credit card statement on your next billing date to confirm that no new charge appears.
   • If a charge appears after you submitted your cancellation request, contact your bank immediately and request a chargeback, which reverses the unauthorized charge.
5. If Salehoo does not respond or denies your cancellation request, file a complaint with the DTI Consumer Protection Group at www.dti.gov.ph using the documentation you have collected.
   • Attach copies of your cancellation email, Salehoo's response (or lack of response), and your billing statements showing unauthorized charges.

Taking these steps in order ensures that you have a clear record of your cancellation request and gives you evidence to present to the DTI if the company refuses to cooperate.

Refund eligibility and how to request one

Whether you receive a refund after cancellation depends on the circumstances and Salehoo's refund policy.

When Salehoo must refund you

Salehoo must refund you if you cancel within the cooling-off period (typically 7-14 days from purchase, depending on how the service is classified under Philippine law). If you discovered unexpected charges and cancelled shortly after, you have a legitimate claim for a refund of at least the most recent charge.

If you cancel after the cooling-off period, you may not have an automatic refund right, but you can still request one if the service failed to perform as promised or if you can demonstrate that Salehoo misled you about charges. This means that Tocancel advises you to include a refund request in your cancellation email if you believe you have grounds for one, even if cancellation is processed smoothly.

How to request a refund

Include the following language in your cancellation email: "I also request a refund of PHP [amount] for the charge dated [date]. I cancelled within [number] days of purchase" or "I cancelled because the service failed to meet the standard advertised." If Salehoo refuses, reiterate your Consumer Act of the Philippines rights and escalate to the DTI.

In practice, many Salehoo users report that the company refunds the most recent charge even if they cancel after the cooling-off period, particularly if they had the trial or were billed in error. Therefore, it costs nothing to ask, and your request becomes part of your documented communication history.

Common mistakes to avoid when cancelling

Many consumers in the Philippines face unnecessary delays or rejections when cancelling because they overlook critical details. You are not alone if you made these errors in the past, and catching them now ensures a smoother cancellation process going forward.

Mistake 1: assuming the trial auto-renewal reminder will arrive

Salehoo does not always send a reminder email before your trial ends. You must manually track your trial end date in your calendar. Set a phone reminder for 2-3 days before your trial expires so you have time to cancel before the first charge hits. This single action eliminates the most common reason people end up paying unexpected fees.

Mistake 2: cancelling only through live chat without written confirmation

Live chat conversations disappear from your history and cannot be easily retrieved if there is a dispute. Always follow up a live chat cancellation request with a written email that references the chat conversation. This creates a permanent record that protects you if Salehoo later claims it never received your cancellation request.

Mistake 3: not checking your account settings before cancelling

Many users do not verify their renewal date or billing amount before submitting a cancellation request. This leaves you unable to reference specific details in your email, which may cause Salehoo support to delay responding because they cannot immediately locate your account. Log in first, take a screenshot, and include that information in your cancellation request so the company can act quickly.

Mistake 4: ignoring a continued charge after cancellation

If Salehoo charges you after you cancelled, do not assume it is an error that will correct itself. Contact your bank or credit card issuer immediately and file a dispute or chargeback. You have the legal right to reverse charges made to your account after you submitted a valid cancellation request, and your financial institution will back you up if you have documentation of your cancellation email.

What happens after your Salehoo cancellation

Understanding what occurs after cancellation is finalised helps you plan your transition and ensures you do not face unexpected access loss.

Access to your account and data after cancellation

After Salehoo confirms your cancellation, your account typically remains accessible for a limited period (usually 30 days) so you can download your supplier lists, product research data, and any courses you purchased. Log in immediately after cancellation is confirmed and export any information you need for your records or to migrate to an alternative platform.

After the retention period expires, Salehoo may delete your account and associated data. Therefore, do not wait to download your information. Within one week of receiving your cancellation confirmation, back up everything you need to your computer or cloud storage.

Billing confirmation and timeline

You should receive a written cancellation confirmation from Salehoo within 2-5 business days of your request. This email confirms your cancellation date and should state that all recurring charges will cease. If you do not receive this confirmation within 5 business days, send a follow-up email asking for written confirmation of your cancellation status.

Your next billing date should pass without a charge. If a charge appears on your statement 30 days or more after your cancellation date, it is likely an error or a refund being processed (refunds sometimes appear as charges initially). Contact Salehoo support immediately with your cancellation confirmation email to request clarification.

Pricing comparison and when to consider alternatives

Before you commit to cancellation, compare Salehoo with competing platforms to ensure you are making the right choice for your business.

If you are currently using Salehoo primarily for the Shopify course and supplier access, alternatives like Spocket or Doba offer similar features at lower cost. If you have found success with Salehoo but want to reduce your monthly spend, explore whether you can find your most reliable suppliers directly on AliExpress or through direct negotiation, which eliminates the platform fee entirely.

Using tocancel to simplify your cancellation

Navigating the cancellation process alone can be time consuming and stressful, especially if you are unsure whether your request is valid or if the company ignores your initial request. Tocancel exists to help you through this process by providing clear guidance and templates that communicate your rights confidently.

How tocancel supports your cancellation journey

Tocancel has helped thousands of consumers cancel subscriptions and recover unwanted charges by providing step-by-step instructions, editable cancellation email templates, and escalation paths when companies refuse to cooperate. Our platform saves you time by consolidating all the information you need in one place, without the legal jargon that makes consumer protection feel complicated.

When you visit Tocancel, you can generate a personalised cancellation email specific to Salehoo that includes all the legal references and contact details you need. You simply fill in your account information, submit the email, and then follow the post-cancellation checklist to confirm the company has stopped charging you. Tocancel removes the guesswork and gives you confidence that you are following the most effective cancellation path.

Where to send your cancellation and final contacts

Send your formal cancellation request to any or all of these verified Salehoo contact points.

Primary email contact for cancellations

Email your cancellation request to [email protected]. In the subject line, write "Account cancellation request" so that it reaches the correct department. Include your account email, renewal date, and a clear statement that you want your account cancelled and all recurring charges stopped immediately.

Mailing address for written notice

If you prefer to send a registered letter or want to create an additional layer of documentation, mail your cancellation request to:

Salehoo Group Limited
Unit 3a, 55 Manchester Street
Christchurch 8011
New Zealand

Include your full name, registered email address, account number (if available), and a dated signature on your letter. Use registered or tracked mail so you have proof of delivery. Keep a copy for your records.

Alternative contact address for Asia-Pacific inquiries

For Asia-Pacific region enquiries, including those from the Philippines, some users report success reaching Salehoo through their registered office contact via BDO Christchurch or a US mailing address sometimes referenced in their terms. If you do not receive a response from the main Christchurch address within 10 business days, contact Salehoo's live chat during business hours and ask for an alternative escalation contact for payment or billing disputes.

Your next steps and empowerment

You have the legal right to cancel Salehoo at any time, and the company cannot force you to remain a customer or penalise you for exercising that right. Your Consumer Act of the Philippines rights are clear, and the DTI Consumer Protection Group exists specifically to back you up if Salehoo refuses to cooperate.

Today, take two actions: first, log into your Salehoo account and note your renewal date and billing amount; second, compose and send a cancellation email to [email protected] using the template and language outlined above. Keep your confirmation email safe, monitor your next billing date, and if any unexpected charge appears, dispute it immediately with your bank.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees by providing this exact guidance and supporting their escalation to regulatory authorities when needed. Your cancellation is achievable, and you are in control of the outcome. Visit Tocancel today to access personalised cancellation templates, track your cancellation progress, and connect with consumer protection resources in the Philippines.