Cancel Deepswap: The Right Way

How to cancel Deepswap and stop recurring charges in the philippines

What is Deepswap and why the subscription keeps charging you

Deepswap is an AI-powered face-swap tool that lets you create deepfake videos and images online. The service sounds exciting until you realize you are locked into a recurring monthly subscription that charges your payment method automatically. For Philippine users, that charge is approximately ₱1,129 per month, and it continues renewing every 30 days unless you actively cancel. At Tocancel, we have seen countless consumers caught off guard by this exact billing trap, so understanding how Deepswap charges you is your first step toward taking control.

The critical point: Deepswap operates on a subscription model, not a one-time purchase. You are buying monthly access to credits and processing power. If you signed up through the Deepswap website, Google Play, or the App Store, your payment method remains on file and charges will continue automatically until you submit a cancellation request. Your legal position under the Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel any subscription service at any time, and the company must honor your request within a reasonable timeframe.

Understanding deepswap's billing structure

The Premium plan includes 20 monthly credits, priority video processing, access to the pro face-swap model, and the ability to create videos up to 10 minutes long. Each video or image swap you create consumes credits from your monthly allotment. When your credits run out, you either wait for your next billing cycle or purchase additional credits at extra cost.

The limitation most users discover too late: Deepswap's refund policy is strict and credit-dependent. The company refunds your money only if you have not used any credits since your payment and you request the refund within 14 days of the transaction. Once you spend credits, your refund window closes permanently. This means testing the service with just one swap usually locks you out of a refund, even if you change your mind immediately after.

Pricing breakdown for philippine subscribers

Decide whether you should cancel Deepswap right now

Before you proceed with cancellation, take a moment to assess whether cancelling is genuinely the right decision for your situation.

Clear reasons to cancel Deepswap

• You have not created any face-swaps in the past 30 days and are paying for unused access
• The ₱1,129 monthly charge no longer justifies the features for your needs
• You found a cheaper or more feature-rich alternative tool
• You exhausted your 20 monthly credits and do not plan to create more videos
• You prefer using the free tier and are willing to accept watermarks and credit limits
• You subscribed by accident and want to cancel before your second billing cycle

Reasons you might want to keep your Deepswap subscription

• You create face-swap content regularly for work, social media, or projects
• Your monthly output requires exactly 20 credits or fewer
• Priority processing and the 10-minute video limit are essential for your workflow
• You are still within the 14-day refund window and have not used any credits
• You plan to use the service within the next 30 days

Check your account activity to decide: if your last video swap was more than 30 days ago, cancelling makes financial sense and stops money from draining your account unnecessarily.

How to cancel Deepswap step by step

Deepswap offers cancellation primarily through email contact, and the process is straightforward if you know exactly where to send your request.

Cancellation via email (recommended method)

Submitting your cancellation request through official email is the most documented and traceable method, which protects you if a dispute arises later.

1. Log in to your Deepswap account on the official website (deepswap.ai)
   • Use the email address associated with your subscription
   • Navigate to your account settings or profile page
2. Locate your subscription details and note your account email address and subscription plan name
   • Take a screenshot of your current subscription status for your records
   • Write down the exact date you joined (shown in your account)
3. Send a cancellation email to [email protected] with your request
   • Subject line: "Subscription Cancellation Request - [Your Email Address]"
   • In the body, write: "I request immediate cancellation of my Deepswap Premium subscription effective today. My account email is [your email]. Please confirm cancellation within 24 hours and provide a confirmation reference number."
4. Keep a copy of your sent email and await their confirmation response
   • Deepswap typically responds within 24 to 48 hours
   • Expect a confirmation email stating your subscription has been cancelled
   • Save this confirmation email indefinitely as proof of cancellation
5. Verify cancellation by checking your account 48 hours later
   • Log back in and confirm your subscription status shows "Cancelled" or "Inactive"
   • Check that no new charge appears on your next billing date

Cancellation through your payment platform

If you subscribed through Google Play (Android) or the App Store (iOS), you can also cancel directly through those platforms as a backup method.

1. For Google Play (Android):
   • Open the Google Play Store app on your device
   • Tap the account menu icon in the top right corner
   • Select "Payments and subscriptions" and then "Subscriptions"
   • Find and tap "Deepswap" in your subscriptions list
   • Tap "Cancel subscription" and confirm
   • Screenshot your cancellation confirmation
2. For the App Store (iOS):
   • Open the Settings app on your iPhone or iPad
   • Tap your name at the top of the screen
   • Select "Subscriptions"
   • Locate "Deepswap" and tap on it
   • Tap "Cancel subscription" and confirm your cancellation
   • Save a screenshot of the cancellation confirmation

Cancelling through Google Play or the App Store stops future charges immediately, though you should still email [email protected] to ensure the company has a record of your cancellation request.

Understanding your refund rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel any subscription and seek a refund under specific circumstances.

Your legal position on refunds

Under Philippine consumer law, you have the right to demand a refund if Deepswap fails to deliver the service as advertised, charges you without clear consent, or if the company engages in unfair or deceptive practices. If you used no credits and request a refund within 14 days of your payment, Deepswap should honor that request. However, if you have spent credits, the company typically denies refunds because you have consumed the service.

Your remedy if Deepswap refuses a legitimate refund is to file a complaint with the Department of Trade and Industry (DTI) - Consumer Complaints Center or through the National Telecommunications Commission (NTC) if the charge appeared on your phone bill. Tocancel recommends keeping all documentation: your subscription email, payment receipts, screenshots of your account, and copies of all correspondence with Deepswap.

Requesting a refund from Deepswap

1. Send a formal refund request email to [email protected] within 14 days of your payment
   • Subject: "Refund Request - [Your Email Address] - [Payment Date]"
   • State: "I request a full refund of my payment on [date], transaction ID [if you have it]. I have not used any credits. Please process this refund to my original payment method within 5 business days."
2. Wait for Deepswap's response (typically 24-72 hours)
   • If approved, your refund should appear in your original payment method within 5-10 business days
   • If denied, ask for a written explanation of why your refund was rejected
3. If Deepswap refuses your refund and you believe it is unjust, escalate to the DTI-Consumer Complaints Center
   • File a complaint at ccc.dti.gov.ph or visit your local DTI office
   • Provide all emails, receipts, and account screenshots as supporting evidence

Remember: you have the right to pursue a refund if the company breached its obligation or misled you, and Philippine consumer protection law backs your claim.

What happens after you cancel Deepswap

Cancellation is not instantaneous, and you need to know exactly what to expect in the days and weeks following your request.

Immediate after cancellation (same day)

• You should receive a confirmation email from Deepswap within 24 hours
• Your account will show a "Cancelled" or "Inactive" status when you log in
• You lose access to your remaining credits (they are forfeited unless you have a refund-pending claim)
• Any scheduled video processing will be cancelled

Within 24-48 hours

• Your Deepswap account becomes completely inaccessible
• You can no longer log in or create new face-swaps
• The company stops any automatic renewal from occurring

By your next billing date

• No charge should appear on your payment method or credit card statement
• If a charge still appears, contact [email protected] immediately with your cancellation confirmation email and demand a refund
• If the company refuses, file a chargeback with your bank or escalate to the DTI

Monitor your bank account or credit card for the next two billing cycles to ensure no further charges occur after your cancellation date.

Common mistakes to avoid when cancelling Deepswap

Cancelling a subscription can feel stressful, especially when money is involved, but avoiding these common errors will protect your rights and your wallet.

Mistake 1: cancelling through in-app settings only

Many apps have cancellation options buried in settings, but relying solely on an in-app cancellation may not create a proper paper trail. Always email [email protected] directly to ensure the company has official documentation of your cancellation request. In-app cancellations can be overlooked or not fully processed on the company side.

Mistake 2: not saving confirmation emails

Your cancellation confirmation email is your proof of cancellation. If Deepswap charges you again and claims you never cancelled, that email is your evidence. Do not delete it, and store a copy in a separate folder or cloud storage. Without proof, disputing a charge becomes much harder.

Mistake 3: expecting immediate refunds

Refunds can take 5-10 business days to appear in your account. Do not assume you have been scammed if the money does not return within 48 hours. However, if 10 business days pass with no refund, contact Deepswap again and escalate to the DTI if necessary.

Mistake 4: not checking your account after cancellation

Some subscriptions slip through the cracks and continue charging despite cancellation requests. Log back into Deepswap 48 hours after submitting your cancellation email to verify your status truly shows as "Cancelled." Also monitor your bank statement for 60 days after cancellation to catch any surprise charges.

Mistake 5: forgetting to cancel on all platforms

If you subscribed to Deepswap through both the website and Google Play, you must cancel both subscriptions separately. Cancelling one does not automatically cancel the other, and you could end up paying twice.

Taking these precautions transforms cancellation from a frustrating guessing game into a straightforward, documented process you can control.

Checklist for cancelling Deepswap

Use this checklist to ensure you complete every step correctly and protect yourself throughout the cancellation process.

How tocancel helps you protect your rights

Cancelling subscriptions should never feel like a battle, yet millions of consumers struggle with unclear processes, hidden fees, and companies that ignore cancellation requests. Tocancel exists to change that. We provide step-by-step guides for cancelling any subscription service, clear explanations of your consumer rights, and the confidence you need to stand up to companies that ignore your requests.

At Tocancel, we have helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take control of their money. Whether you are dealing with Deepswap or any other recurring charge, we show you your legal rights under Philippine law, walk you through the exact steps to cancel, and give you the language and evidence you need to win if a dispute arises.

Your money is yours, and you have the right to spend it only on services you actively choose to keep. If you are unsure whether to cancel, our guides help you think it through. If you have already decided, Tocancel gives you the confidence to follow through.

Summary: your next steps

Cancelling Deepswap takes fewer than 10 minutes, and you control the entire process from start to finish.

If you are cancelling today

1. Screenshot your current Deepswap subscription status right now
2. Open your email and compose a message to [email protected] with the exact subject line: "Subscription Cancellation Request - [Your Email Address]"
3. Copy and paste the cancellation message template from the "How to cancel Deepswap step by step" section above
4. Send the email and save a copy immediately
5. Set a reminder in your phone to check your email inbox in 24 hours for Deepswap's confirmation
6. Mark your calendar to log back into your account 48 hours later to verify the cancellation went through
7. Monitor your bank statement for the next billing date to confirm no charge appears

If you are requesting a refund

Send your refund request to [email protected] within 14 days of your payment if you have not used any credits. Include your exact payment date, transaction ID if available, and a clear request for a refund to your original payment method. If Deepswap refuses or ignores your refund request after 72 hours, file a complaint with the DTI-Consumer Complaints Center at ccc.dti.gov.ph.

Contact information for escalation

Deepswap support email: [email protected]

Department of Trade and Industry (DTI) - Consumer Complaints Center:

• Website: ccc.dti.gov.ph
• Email complaints to your regional DTI office or visit in person
• Phone: (02) 8334-7207 (Metro Manila DTI main office)

National Telecommunications Commission (NTC): Use if the charge appeared on your phone bill or mobile service.

• Website: ntc.gov.ph
• File a complaint at the NTC Consumer Assistance Bureau

Cancelling Deepswap is your right as a consumer in the Philippines, and no company can legally stop you from exercising that right. Tocancel has provided this guide to empower you with clear steps, concrete language, and the legal backing you need. Send your cancellation email today, keep your confirmation, and take back control of your subscription spending. You have the power, and the law is on your side.