Cancel Deepswap: Step-by-Step Guide

How to cancel Deepswap and stop automatic renewals in malaysia

What is Deepswap and why you should understand your billing rights

Deepswap is an artificial intelligence face-swapping platform that lets you create edited photos and videos online through a web browser or mobile app. The service operates on recurring monthly or annual billing, meaning your payment renews automatically unless you cancel explicitly. If you subscribed for a single project and did not realise the subscription would charge you again next month, you are not alone-and you have clear legal rights to stop it.

Understanding what you are paying for is the first step toward taking control. Deepswap sells Premium access alongside a credit-based system for generation features. Many users discover they are locked into automatic renewal after their first purchase, which is why Tocancel exists: to help you navigate cancellation clearly and confidently.

How deepswap's subscription model works in practice

When you purchase a Deepswap Premium subscription, you are agreeing to automatic renewal at the end of each billing cycle. This is a common SaaS (Software as a Service) practice, but it comes with a legal obligation: the company must provide a simple cancellation mechanism and clearly communicate the renewal terms upfront. In Malaysia, the Consumer Protection Act 1999 enforces this requirement.

The Premium plan includes access to advanced models, 20 monthly credits, priority processing, HD face-swap capability, video support up to 10 minutes, and file size support up to 500 megabytes. If you subscribed through the web, your subscription is tied to your web account. If you subscribed through the Apple App Store or Google Play, your subscription is managed through that platform instead. This distinction matters because you must cancel through the same channel where you purchased.

Pricing structure and malaysia currency conversion

Deepswap publishes prices in United States dollars (USD), which means your bank statement will show a converted amount in Malaysian ringgit (RM). Pricing varies depending on your billing frequency and any active promotions. Here is what current pricing looks like:

Exchange rates fluctuate daily, so take a screenshot of the exact charge before confirming purchase. This screenshot becomes crucial evidence if you later dispute the charge or need to prove what you were promised. Knowing your renewal date and plan type is essential before you cancel through Tocancel's guidance or directly with the service.

Your consumer rights and why cancellation is a legal right, not a favour

What malaysia's consumer protection act 1999 guarantees you

Under the Consumer Protection Act 1999 and the Consumer Protection (Direct Sales and Pyramid Scheme) Regulations 2012, you have the explicit right to cancel a distance contract (like an online subscription) within 10 calendar days of purchase without penalty. This is sometimes called the "cooling-off period." After this period, you still have the right to cancel, but the company may apply their stated cancellation policy, such as requiring you to cancel before the next renewal date.

Your legal position is clear: Deepswap cannot hide the cancellation button, charge you after you cancel, or claim they cannot process your request. If they refuse to honour your cancellation, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), Malaysia's consumer protection regulator. Tocancel guides thousands of consumers through this process every year, and understanding this legal foundation gives you confidence in your next steps.

What happens if Deepswap charges you after you cancel

If you cancel your subscription but Deepswap still charges you in the next billing cycle, this is a breach of the Consumer Protection Act 1999. You have the right to demand a refund. Write to Deepswap's support email ([email protected]) with your screenshot evidence and a clear statement that you cancelled on a specific date. Request a refund within 14 days.

If the company does not refund you within 14 business days, you can file a complaint with the MDTCA or pursue a chargeback through your credit card issuer or bank. Most Malaysian banks support reversal requests for unauthorized charges and failed cancellations. Tocancel recommends keeping all email correspondence and screenshots-this documentation is your proof.

How to cancel Deepswap: step-by-step for each platform

Important checks before you press cancel

Before submitting your cancellation, take these five actions to protect yourself and avoid billing disputes:

1. Log into your Deepswap account and locate your subscription page
   • Note your current plan name (Monthly Premium or Annual Premium)
   • Record your next billing date
   • Screenshot this page
2. Identify where you purchased
   • Did you subscribe directly on deepswap.ai? (web)
   • Did you subscribe through the Apple App Store? (iOS)
   • Did you subscribe through Google Play? (Android)
3. Download any work you want to keep
   • Export your created videos and images
   • Deepswap does not clearly guarantee data access after cancellation
4. Save your payment proof
   • Screenshot your latest charge from your bank statement or app store receipt
   • Note the exact amount in both USD and RM
5. Cancel at least 7 days before your next renewal date
   • This gives Deepswap time to process your request and prevents billing disputes

Taking these steps before you cancel puts you in a position of strength. You will have proof of your action, dates, and amounts-exactly what you need if you must escalate to Tocancel or the regulator.

Cancel through your Deepswap web account

If you subscribed directly on the Deepswap website, you must cancel through your web account. This is the path most users take.

1. Open your browser and go to deepswap.ai
2. Log in with your email and password
3. Click on your profile icon or account settings (usually in the top-right corner)
4. Select "Account" or "Profile" from the dropdown menu
5. Look for "Subscription," "Billing," or "Plan" section
   • If you cannot find it, try scrolling down or checking under "Settings"
6. Click the "Cancel" or "Cancel subscription" button
7. Deepswap may ask why you are cancelling-answer honestly but briefly
8. Confirm the cancellation
9. Screenshot the confirmation message that appears
10. Check your email within 5 minutes for a cancellation confirmation from [email protected]

If you do not receive an email confirmation within 1 hour, log back in and verify that your subscription now shows as "Cancelled" or "Active until [date]." If the subscription still appears active, email [email protected] directly with your cancellation request and the date you attempted to cancel. Providing this email trail to Tocancel will strengthen your case if escalation becomes necessary.

Cancel your apple app store (iOS) subscription

If you bought Deepswap through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through Deepswap itself.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find and tap "Deepswap"
5. Tap "Cancel subscription"
6. Follow the on-screen prompts to confirm
7. You should see a message confirming your subscription will end on [specific date]

Apple will send you a confirmation email. Save this email. Your Deepswap access will continue until the end of your billing period, but no new charge will occur after that date. If you see a charge after your cancellation date, contact Apple Support directly through the App Store-they handle refunds for failed cancellations.

Cancel your google play (Android) subscription

If you bought Deepswap through Google Play on an Android device, you cancel through Google's system.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Deepswap"
6. Tap "Cancel subscription"
7. Select your reason (optional) and confirm
8. You will see a message confirming your subscription ends on [specific date]

Google Play sends a confirmation email to your Google account. Keep this email for your records. Your subscription will not renew after the displayed date. If Google Play or Deepswap charges you after this date, you can dispute the charge through your Google account or contact your bank for a chargeback.

What happens after you cancel Deepswap

Your access and data after cancellation

Once you cancel, you keep access to your Deepswap account and any videos or images you created until the end of your current billing period. After that date, you lose access to Premium features and your remaining monthly credits. Deepswap's public documentation does not clearly state whether your created files remain downloadable indefinitely after your access expires, so download everything now if you value it.

You will not be charged again after your billing period ends, provided your cancellation was processed successfully. If you see a charge after your cancellation date, this is a billing error and you have the right to a refund under the Consumer Protection Act 1999. Document the charge and escalate to Tocancel or the MDTCA immediately.

How to confirm your cancellation went through

Do not assume cancellation is complete just because you clicked a button. Verify in two ways:

1. Log back into Deepswap 24 hours after cancelling and check your subscription status
   • It should show "Cancelled" or "Active until [date]"
   • If it still says "Active" or shows no cancellation date, the cancellation did not process
2. Check your email for a confirmation from Deepswap or your app store
   • Save this email as proof
   • If you do not receive one within 24 hours, contact Deepswap support

Verification is your safety net. If Deepswap later claims you never cancelled, your email and account screenshot prove otherwise. This is exactly the kind of documentation Tocancel recommends you keep.

Refunds, billing disputes and what to do if Deepswap won't comply

Can you get a refund for a Deepswap subscription you no longer want?

Under the Consumer Protection Act 1999, you have 10 calendar days from purchase to request a full refund without reason. This cooling-off period applies to all distance contracts, including online subscriptions. If you are within 10 days of your purchase, contact Deepswap support at [email protected] and request a refund in writing. Include your invoice number and the exact charge amount.

If you are outside the 10-day window, you generally cannot demand a refund-but you can cancel immediately to prevent future charges. This is a critical distinction: the right to cancel and the right to refund are separate. You have the right to cancel anytime, but refunds beyond 10 days depend on the company's policy or evidence of fault (e.g., unauthorized charges, service failure).

If Deepswap charged you after you cancelled, that charge is unauthorised, and you have the right to a refund. Contact your bank or credit card company and request a chargeback while simultaneously emailing Deepswap's support team. Keep all correspondence.

What to do if Deepswap ignores your cancellation request

If you cancel through the app or website and still receive a charge, or if Deepswap's support team does not respond within 14 days, escalate formally. Here is your action sequence:

1. Send a written cancellation request to [email protected]
   • Include: your account email, subscription plan, cancellation date you requested, and the specific charge you dispute
   • Ask for a response within 7 business days
   • Save a copy of this email
2. If no response within 7 days, contact your bank or app store
   • Request a chargeback or reversal for the unauthorized charge
   • Provide your cancellation email as evidence
3. If the charge is not reversed within 14 days, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA)
   • Visit mdtca.gov.my or call the consumer hotline
   • Provide all screenshots, emails, and payment evidence
   • Tocancel supports consumers through this process regularly

You do not need a lawyer to escalate to the MDTCA. The process is free and designed for consumers exactly like you. Deepswap's failure to honour a cancellation is a breach of Malaysian consumer law, and the regulator takes these complaints seriously.

Common cancellation mistakes and how to avoid them

Mistakes that leave you still paying

It is frustrating to cancel carefully and still see a charge appear on your statement. Here are the most common reasons this happens and how to prevent it:

1. You cancelled on the wrong platform
   • Mistake: You cancelled on the web but subscribed via Google Play
   • Prevention: Confirm where you subscribed before cancelling; cancel on the same platform
2. You did not wait for a confirmation email
   • Mistake: You pressed cancel, saw a loading screen, and closed the browser
   • Prevention: Wait for the full confirmation message and check your email within 1 hour
3. You cancelled too close to your renewal date
   • Mistake: Your renewal processed a few hours before your cancellation went through
   • Prevention: Cancel at least 7 days before your next renewal date
4. Your payment method expired mid-cycle
   • Mistake: You cancelled, but Deepswap retried payment with a stored backup card
   • Prevention: Check your account to see all payment methods on file; remove old cards
5. You did not verify the cancellation was processed
   • Mistake: You assumed the page that loaded meant success, but the subscription remained active
   • Prevention: Log back in 24 hours later and screenshot your subscription status

Tocancel's most important advice: do not assume-verify. One screenshot taken 24 hours after you cancel saves you from disputes weeks later.

Pricing comparison and when to cancel vs. keep your Deepswap subscription

Should you keep or cancel? a practical table

Use this table to decide whether your Deepswap subscription makes sense for your usage:

The key principle: do not keep a subscription out of inertia. If you cancelled, it was for a reason. If your circumstances change and you need Deepswap again, you can resubscribe anytime. Your right to cancel ensures you stay in control of your spending.

How tocancel helps you take action

Your next step and why this matters

You now understand your cancellation rights, the exact steps to take on each platform, and what to do if Deepswap refuses to honour your request. Tocancel has helped thousands of consumers cancel subscriptions across Malaysia and beyond by translating legal rights into plain action.

If you encountered barriers when cancelling-a hidden button, unclear terms, or a charge after cancellation-Tocancel documents these patterns and advocates for consumer-friendly changes. Your experience is not isolated; it is part of a larger conversation about fair billing practices in Malaysia.

Cancel your Deepswap subscription now using the steps above, take your screenshots, and keep your confirmation email. If Deepswap creates problems, return to this guide and escalate through the formal channels we outlined. Tocancel stands ready to help clarify your rights and guide you toward resolution. Visit Tocancel at tocancel.com for templates, further support, and a record of your cancellation attempt.

Contact information and escalation addresses

How to reach Deepswap and malaysian regulators

Deepswap operates without a published physical address in Malaysia. All support and cancellation requests must be handled through email or their online platform:

• Deepswap support email: [email protected]
• Deepswap website: deepswap.ai
• Expected response time: 5 to 14 business days

If Deepswap does not respond or refuses your cancellation, escalate to the Malaysian regulator:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA)
• Website: mdtca.gov.my
• Consumer Complaint Centre: 1-800-88-5050 (toll-free)
• Process: File a complaint with screenshots, email correspondence, and payment proof
• Cost: Free for consumers

Deepswap's lack of a Malaysian office does not exempt it from the Consumer Protection Act 1999. The MDTCA can pursue enforcement against foreign SaaS companies that breach Malaysian consumer law. Tocancel ensures you have every tool to protect your rights, whether you cancel smoothly or must escalate formally.

Take action today. Cancel through the correct platform, verify your cancellation 24 hours later, and keep your proof. Tocancel has helped thousands of consumers across Malaysia stop unwanted charges and reclaim control of their subscriptions. Your financial security depends on decisive action-and now you have the complete roadmap to take it.