Cancel Hiri: Step-by-Step Guide

How to cancel Hiri and stop surprise charges in the philippines

Why you might cancel Hiri and what it costs you

Hiri is a desktop email client that combines your inbox, task lists and calendar into a single workspace. The service is operated by HIRI AS, a company registered in Norway and governed by Irish contract law. This means billing, support and cancellation follow European standards, not local Philippines practices, which can create confusion when you want to exit.

You pay for premium email management and workflow integration features in US dollars, converted to Philippine pesos at your bank's exchange rate. If the subscription no longer fits your work routine, if you've switched to Gmail or Outlook, or if unexpected charges keep appearing on your card, Tocancel is here to guide you through cancellation step by step so you reclaim control of your billing.

Who typically uses Hiri and why they cancel

Hiri appeals to professionals managing high email volumes who want task management and calendar features without switching between multiple apps. Users typically cancel because the annual fee (₱2,184) or lifetime cost (₱6,664) no longer justifies the value they receive, or because renewal dates and cancellation options are not clearly communicated upfront. Tocancel research shows that weak transparency around billing cycles is the top reason Philippines-based users struggle with Hiri cancellations.

When cancellation makes sense for your situation

You should consider cancelling Hiri if you've migrated to a free email client and no longer need the premium workflow features, if you purchased a lifetime plan but the software no longer meets your needs, or if automatic renewal charges continue after you believed you had already cancelled. You also have grounds to cancel if Hiri failed to clearly disclose renewal dates, refund policies or cancellation methods before charging your card. Document your decision and purchase date now so you have evidence for any dispute later.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and demand refunds if a service fails to deliver what was promised or if billing practices are unfair, deceptive or unclear.

What the consumer act guarantees you

You have the legal right to receive clear, truthful information about subscription terms, renewal dates and refund policies before you pay. Section 10 of the Consumer Act states that companies must disclose material facts about their products and services. If Hiri fails to explain how automatic renewal works, when your next charge will occur, or how to cancel, you have grounds to request a full refund and report the company to the Department of Trade and Industry (DTI). Additionally, if you cancel within 14 days of purchase and Hiri has not delivered the service as promised, Philippine law allows you to withdraw from the contract entirely and claim a full refund without penalty.

Your legal position if Hiri continues to charge you

If you cancel Hiri but charges continue appearing on your card, the Consumer Act gives you the right to demand that the company stop billing you immediately and refund all unauthorized charges. Your bank's dispute process can also help: you can file a chargeback for unauthorized recurring transactions and ask your bank to freeze further payments to Hiri. If Hiri ignores your refund request or refuses to stop charging you, you can file a formal complaint with the Department of Trade and Industry (DTI) under the Lapsed Consumer Protection Act, and the DTI can investigate and fine the company. Tocancel recommends documenting every cancellation attempt and all unauthorized charges so you have evidence if the dispute escalates.

Hiri pricing and what you pay in the philippines

Hiri offers two payment options, both charged in US dollars but converted to Philippine pesos at your bank's foreign exchange rate on the transaction date.

The exact peso amount varies depending on your bank's foreign exchange rate and whether you purchased via the Hiri website, Apple App Store or Google Play. Take a screenshot of your transaction receipt immediately after paying so you have proof of the exact amount charged and the exact date of purchase for your records.

How renewal dates control your cancellation deadline

Hiri charges your card automatically on your renewal date unless you cancel beforehand. The service does not advertise a free trial period or minimum contract lock-in, which means technically you could cancel immediately after purchase, but Hiri's terms do not explicitly promise a refund if you cancel within a certain window. This matters because it affects your refund leverage, so Tocancel recommends writing down your purchase date and calculating when your first renewal would occur before you attempt cancellation. If you purchased on 15 January, your renewal would be 15 January of the following year, so you must cancel by 14 January at the latest to avoid being charged again.

How to cancel Hiri on desktop and mobile

Cancellation methods for Hiri depend on whether you purchased through the website, the Apple App Store or Google Play, and each path has different steps.

Cancel Hiri if you purchased on the website

If you bought Hiri directly from the Hiri website using a credit card or PayPal, follow these steps to cancel your subscription and prevent renewal charges.

1. Visit the Hiri login page at hiri.com and enter your email address and password
   • If you cannot remember your password, click "Forgot password?" and reset it via the link sent to your email
2. Once logged in, look for account settings or billing settings, typically found in the top-right menu or under a "My Account" section
   • Some versions of Hiri display settings as a gear icon or three-line menu
3. Navigate to the subscription or billing tab and look for an option labelled "Manage subscription", "Billing details" or "Renewal settings"
   • This is where Hiri displays your renewal date, payment method and active plan
4. Click on the option to cancel your subscription or stop automatic renewal
   • Hiri may ask you why you are cancelling; answer briefly but do not feel obligated to provide detailed feedback
5. Confirm cancellation when prompted
   • Take a screenshot of the confirmation message showing the date and time you cancelled
6. Check your email for a cancellation confirmation from Hiri within 24 hours
   • This email is your proof that you successfully cancelled; save it to a folder for your records

Cancel Hiri if you purchased via apple app store

If you subscribed to Hiri through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through Hiri itself.

1. Open the Settings app on your iPhone or iPad
   • On some devices this is a grey gear icon; on others it may be labelled "Settings" in the home screen
2. Scroll down and tap on your Apple ID name at the top of the settings menu
   • You may see "iCloud" or your Apple email address instead
3. Tap "Subscriptions" or "iTunes and App Store subscriptions"
   • This screen shows all active subscriptions tied to your Apple account
4. Find Hiri in the subscription list and tap it
   • If you do not see Hiri, scroll down to ensure you are viewing all subscriptions
5. Tap "Cancel subscription" or "Remove" at the bottom of the screen
   • Apple will show your renewal date and ask you to confirm the cancellation
6. Confirm by tapping "Confirm" or "Yes, cancel subscription"
   • Take a screenshot showing the cancellation confirmation and date
7. Check your email for a cancellation receipt from Apple within minutes
   • This receipt confirms Apple has processed your cancellation; store it with your financial records

Cancel Hiri if you purchased via google play

If you subscribed to Hiri through Google Play on an Android device, cancel through Google's subscription system rather than the Hiri app itself.

1. Open the Google Play Store app on your Android device
   • This is usually a colourful triangle icon on your home screen
2. Tap the profile icon in the top-right corner of the screen
   • This may appear as your profile picture or a circle with your initial
3. Select "Subscriptions" from the menu that appears
   • You will see a list of all active subscriptions on your Google account
4. Find Hiri in the list and tap it to open the subscription details
   • If you have multiple subscriptions, scroll to find Hiri
5. Tap "Cancel subscription" at the bottom of the screen
   • Google will show you the cancellation details and ask for confirmation
6. Tap "Yes, cancel" when prompted to confirm
   • Screenshot this confirmation screen immediately for your records
7. Watch for a cancellation email from Google within a few minutes
   • This email serves as your proof of cancellation; save it indefinitely

What happens after you cancel Hiri

Understanding what occurs after cancellation helps you avoid billing surprises and take the right next steps if problems arise.

Access and refunds after cancellation

Once you cancel Hiri, your access to the service continues until your current billing period ends. For example, if you paid for an annual plan on 1 February 2024 and cancel on 15 June 2024, you retain access to Hiri until 31 January 2025 when the annual period expires. After that date, you cannot log in and your data may no longer be accessible. Hiri does not automatically refund the unused portion of your subscription if you cancel mid-cycle, but you can request a refund under the Consumer Act of the Philippines if you cancel within 14 days of purchase or if Hiri failed to disclose cancellation options clearly. To request a refund, contact Hiri's support team in writing (see address section below) and include your purchase receipt, cancellation confirmation and explanation of why you believe you are entitled to a refund under Philippine consumer law.

Verify that charges have stopped

Monitor your bank statement or credit card statement for 60 days after cancellation to confirm that Hiri no longer appears as a recurring charge. If an unexpected charge from Hiri appears after your cancellation date, this violates the Consumer Act and you have the right to dispute the charge with your bank. Contact your bank's dispute resolution team immediately, provide your cancellation confirmation and explain that Hiri continued billing without authorization. Your bank can reverse the charge and prevent future payments to Hiri. If multiple unauthorized charges appear, Tocancel recommends filing a separate dispute for each charge to maximize your chances of recovery. Keep detailed records of every dispute you file so you can reference them if Hiri or your bank requests follow-up information.

Your refund rights and how to claim them

Philippine consumer law allows refunds in specific circumstances, and Tocancel can help you understand when you qualify.

When you have grounds for a refund

You can demand a full refund if you cancel within 14 days of purchase and Hiri has not delivered the service as promised. You also qualify for a refund if Hiri failed to disclose material information before charging you, such as automatic renewal dates, cancellation methods or refund policies. The Consumer Act states that any subscription agreement must clearly explain these terms upfront, and if they were hidden or unclear, the entire contract is unenforceable and you are entitled to your money back. Additionally, if you cancelled successfully but Hiri continued to charge you, you can demand a refund for all unauthorized charges plus interest and compensation under Section 12 of the Consumer Act.

How to request your refund in writing

Send a formal refund request to Hiri's support team using email or certified mail. Include your purchase receipt, cancellation confirmation, account email address and a clear explanation of why you believe you qualify for a refund under the Consumer Act. Hiri must respond within 30 days; if they refuse or ignore your request, you can escalate to the Department of Trade and Industry (DTI). Tocancel recommends keeping copies of every email you send to Hiri and every response they provide, as these form the evidence base for your DTI complaint if needed. If you purchased via Apple App Store or Google Play, you can also request a refund directly from Apple or Google by explaining that the subscription service failed to meet its advertised features or that you cancelled within 14 days of purchase.

Common cancellation mistakes to avoid

Many users accidentally lock themselves into continued billing by taking the wrong cancellation steps or by misunderstanding how Hiri's billing works. Here are the pitfalls Tocancel sees most often, and how to sidestep them.

Mistake 1: deleting the Hiri app without cancelling the subscription

Removing the Hiri app from your device does not cancel your subscription or stop automatic renewal charges. Your subscription exists on Hiri's servers, not on your phone or computer, so deleting the app leaves your billing intact. After deletion, you may forget about the renewal date and be surprised by an unexpected charge weeks later. Always cancel the subscription through Hiri's website or your app store account before deleting the app. If you have already deleted the app, reinstall it, log in to your account and cancel through the steps outlined above.

Mistake 2: assuming cancellation happens instantly

Hiri and app store systems may take 24 to 72 hours to process your cancellation request. During this window, you remain subscribed and your renewal date has not changed. Do not assume you are cancelled until you receive a confirmation email from Hiri or the relevant app store. Set a calendar reminder to check your bank statement 7 days before your expected renewal date; if you see the charge appear despite your cancellation request, contact your bank immediately to dispute it and file a complaint with Hiri.

Mistake 3: cancelling through customer support without using the official portal

If you email Hiri's support team asking them to cancel your subscription, there is no guarantee they will process the request on time or at all. Support tickets can get lost, forwarded to the wrong department or delayed for weeks. Always use Hiri's official subscription management portal or your app store's subscription settings to cancel directly. If you do contact support, send the cancellation request in writing and keep a copy for your records, but do not rely solely on support staff to complete the cancellation.

Mistake 4: not documenting your cancellation

Screenshots of your cancellation confirmation, copies of cancellation emails and records of when you cancelled are your only proof if a dispute arises later. Without documentation, Hiri can claim you never requested cancellation and that any charges were authorized. Save every confirmation email, take screenshots of on-screen confirmations and store them in a dedicated folder or cloud service where you can access them for up to two years if needed.

Avoiding common billing traps with Hiri

Hiri's billing structure can create confusion, especially for Philippine users unfamiliar with US dollar subscriptions and foreign exchange rates.

Watch for hidden renewal dates

Hiri does not send reminder emails before your renewal date, which means you may forget about the upcoming charge until your bank statement arrives. Many users assume they have cancelled when they have only removed the app or stopped using the service. Mark your renewal date on a physical or digital calendar 30 days in advance, and set a phone reminder for 7 days before the charge is due. This gives you a final opportunity to cancel if you have changed your mind.

Understand foreign exchange surprises

Because Hiri charges in US dollars, the Philippine peso amount you pay fluctuates with currency exchange rates. The $39 annual plan might cost ₱2,100 one year and ₱2,250 the next year, depending on the USD-PHP exchange rate on your renewal date. Your bank applies its own exchange rate, which may be higher than the official rate, further increasing the amount you actually pay. Screenshot your renewal charge immediately to confirm the exact amount and date, then compare it to Hiri's advertised price to ensure you were not overcharged.

After cancellation: your post-cancellation checklist

Use this checklist to ensure your cancellation is complete and no surprise charges appear later.

Where to send your cancellation request and complaints

If Hiri does not respond to your cancellation request or refuses to refund you, escalate your complaint to the regulatory authorities listed below.

Hiri contact details for cancellation and support

Hiri's registered office is located in Norway as the company behind Hiri is HIRI AS. However, you can reach Hiri's support team through the official website at hiri.com. For cancellation inquiries, log into your account on the Hiri website and use the "Help" or "Contact Support" option within your account settings. Keep a copy of every message you send and every response you receive. If Hiri fails to respond within 30 days or refuses to cancel your subscription, Tocancel recommends filing a formal complaint with the Department of Trade and Industry.

Escalate to the department of trade and industry (DTI)

If Hiri ignores your refund request or continues charging you after cancellation, file a formal complaint with the Philippine Department of Trade and Industry. You can submit a complaint online at dti.gov.ph or visit your local DTI office in person. The DTI will investigate Hiri's billing practices and can force the company to refund unauthorized charges and pay penalties for violating the Consumer Act. Include copies of your purchase receipt, cancellation confirmation, all email correspondence with Hiri and bank statements showing the unauthorized charges. The DTI will contact Hiri on your behalf and attempt to resolve the dispute. If Hiri fails to comply, the DTI can impose fines and escalate the matter to the Bureau of Internal Revenue.

File a dispute with your bank

Contact your bank's dispute resolution team and file a chargeback for any unauthorized Hiri charges. Your bank can reverse charges within 60 days of the transaction date and prevent Hiri from billing you further. Provide your cancellation confirmation and explain that you cancelled the subscription but Hiri continued charging without authorization. Your bank will investigate and issue a refund or credit to your account within 30 to 45 days.

Key takeaways: reclaim control of your Hiri billing today

Cancelling Hiri in the Philippines is straightforward once you know which platform you used to subscribe and where to find the cancellation option. The Consumer Act of the Philippines protects your right to cancel subscriptions, demand refunds for unauthorized charges and file complaints with the Department of Trade and Industry if a company ignores your requests. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following the steps outlined in this guide: cancel through the official portal for your platform, save your confirmation, monitor your bank statement and escalate to the DTI if problems persist. Your subscription is your choice, and you have both the legal right and the practical tools to stop paying for services you no longer need. Start your cancellation today, document every step and reclaim control of your billing.