Cancel Hiri: The Right Way

How to cancel Hiri and stop unwanted charges in malaysia

What you need to know about Hiri before you cancel

Hiri is a professional email client that combines email, task management and calendar features in a single desktop application. Understanding what you are paying for and who operates the service will help you cancel with confidence and avoid surprise charges.

What Hiri is and who runs it

Hiri is a software-as-a-service email client designed for professionals who want to manage email, tasks and calendar events from one unified platform. The service is operated by Whittl Media Ltd, trading as Hiri, with its registered business address in Dublin, Ireland. The company publishes its terms and conditions under Irish law, which means you are dealing with an overseas merchant even though you use the service from Malaysia.

This matters for your consumer protection. When you purchase from Hiri, you are entering a contract with an Irish company, but Malaysian consumer law still applies to your transaction. The Consumer Protection Act 1999 protects you against unfair contract terms and misleading billing practices, regardless of where the seller is based.

What you are paying for with Hiri

Hiri offers two payment options: an annual subscription and a lifetime licence. The annual subscription costs USD 39.00 per year, which converts to approximately RM184 based on current exchange rates. The lifetime licence costs USD 119.00 as a one-time payment, equivalent to around RM562. Both options give you ongoing access to the desktop email client and future software updates.

The service works on Windows, Mac and Linux systems, so you can use it across multiple devices. However, Hiri does not clearly state whether you receive a free trial before your first charge, and the terms do not specify a minimum commitment period. This lack of clarity is exactly why many users turn to Tocancel for guidance on how to exit cleanly.

Why cancellation is tricky with Hiri

The main obstacle when cancelling Hiri is that the company does not publish a clear self-service cancellation process on its website. There is no step-by-step guide like "Settings > Subscription > Cancel" that you can follow on your own. Instead, you must contact the support team directly to request cancellation.

This creates two common problems. First, many users do not realise they need to contact support and assume they can cancel online, leading to continued charges. Second, without clear written confirmation, users cannot prove they submitted a cancellation request if Hiri continues to bill them. Tocancel recommends treating Hiri cancellation as a communication task that requires documented proof.

Your consumer rights and what they mean for you

Malaysia's Consumer Protection Act 1999 gives you specific rights when buying software subscriptions online, and these rights remain in force even when the company is based overseas.

Your legal position when cancelling Hiri

Under the Consumer Protection Act 1999, you have the right to clear and transparent contract terms. This means Hiri must explain how you cancel, how long cancellation takes to become effective, and when your final charge will be made. If Hiri's terms are unclear or if the company fails to provide a practical cancellation method, you have grounds to dispute a charge with your bank or to lodge a complaint with the Ministry of Domestic Trade and Cost of Living.

You also have the right to cancel most digital services within a reasonable period if the service does not meet your reasonable expectations. If Hiri continues to charge you after you have submitted a clear cancellation request, that is a breach of your rights. The burden falls on Hiri to prove that you did not request cancellation.

What tocancel can do for you

Tocancel helps you document every step of your cancellation attempt so that you have clear evidence if there is a dispute. By following the structured cancellation method outlined below and keeping copies of all communications, you protect yourself against being charged again. Tocancel also helps you understand what to do if Hiri ignores your cancellation request, including how to escalate to your bank and to the Ministry of Domestic Trade and Cost of Living.

How to cancel Hiri without getting charged again

Cancelling Hiri requires you to contact the company directly and obtain written confirmation. This section walks you through the exact steps to protect yourself.

Preparation steps before you send your cancellation request

Before you contact Hiri, gather your account information and take screenshots so that you have proof of your subscription status. This takes fifteen minutes but prevents hours of frustration later.

• Find your last payment date and the date of your next renewal by checking your email for billing receipts from Hiri
• Screenshot your account page showing your current subscription status and plan type
• Screenshot your latest invoice with the transaction ID and amount charged
• Save copies of payment confirmations from your credit card statement, PayPal account or mobile payment app
• Make a note of the email address linked to your Hiri account
• Search your email inbox for any renewal reminders or billing notifications from Hiri
• Set a phone reminder for seven days before your next billing date as a backup

Having this information ready ensures that you can provide Hiri with the exact details needed to locate and cancel your account immediately.

Cancellation via email contact

Since Hiri does not offer a self-service cancellation button or account settings page, you must contact the support team. Follow these steps exactly.

1. Go to https://www.hiri.com/support and review the available contact options
2. Send an email to [email protected] with the subject line "Subscription cancellation request" followed by your account email
3. In the email body, include:
   • Your full name as it appears on your Hiri account
   • The email address linked to your Hiri account
   • Your last payment date and the amount charged
   • A clear statement: "I request that my Hiri subscription be cancelled immediately and that no further charges are made to my account or payment method"
   • A request for written confirmation that your account has been cancelled and when the cancellation becomes effective
4. Keep a copy of this email in a separate folder for your records
5. Wait for a response from Hiri within three to five business days

A sample email you can adapt appears below. Using clear language and specific dates makes it impossible for Hiri to claim they misunderstood your request.

Sample cancellation email:

"Subject: Subscription cancellation request for [your account email]

Hello Hiri Support,

I request immediate cancellation of my Hiri subscription. My account email is [your email], and my last payment of RM[amount] was charged on [date]. Please confirm in writing that my subscription has been cancelled and that no further charges will be made to my account or payment method. Kindly respond with the cancellation confirmation within five business days."

What to do if Hiri does not respond

If you do not receive a response within seven days, send a follow-up email from the same address and mark it "urgent". Wait another five days. If Hiri still does not respond, you have the right to escalate the matter.

1. Contact your bank or payment provider and explain that you requested cancellation but Hiri has not confirmed it and may continue to charge you
2. Request that your bank place a note on your account to monitor for any Hiri charges and to block them as unauthorised if they occur after your cancellation request date
3. Lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living, providing copies of your cancellation email, the dates you sent it, and evidence that Hiri did not respond
4. Keep Tocancel informed of your cancellation experience so we can help you dispute any charges that appear after your request

Refunds, billing and what happens after you cancel

Understanding your refund rights and what happens to your account after cancellation prevents confusion and helps you plan your exit.

Do you qualify for a refund from Hiri

Hiri's published terms do not clearly state a refund policy for annual subscriptions. This is a gap that works against the company under Malaysian consumer law. If you paid for an annual subscription and you cancel within thirty days of purchase, you have a reasonable expectation of a refund under the principle of good faith trading. If you cancel after thirty days, Hiri may not refund unused months, but you should ask anyway and keep a record of the refusal.

Lifetime licence purchases are typically non-refundable once the software has been accessed. However, if you purchased a lifetime licence and the software does not work as described or does not meet your reasonable expectations, you may still have grounds to request a refund within a reasonable period. Tocancel recommends asking for a refund in your cancellation email; the worst Hiri can say is no.

When your cancellation becomes effective

After Hiri confirms your cancellation, your subscription ends at the date specified in their confirmation email. This is usually either immediately or at the end of your current billing period. If you cancel mid-year, Hiri may offer to issue a partial refund for unused months; accept this if offered.

After the cancellation date passes, log into your Hiri account (if you still can) and verify that the subscription status shows as cancelled or inactive. Do not delete your account entirely until you have confirmed the cancellation is final. Keep your account active for at least thirty days so that if a charge appears, you can prove when it happened and dispute it.

What to do if you are charged after cancellation

If a charge from Hiri appears on your account after your cancellation date, act immediately. Do not assume it is an error.

1. Check the charge date against your cancellation confirmation email
2. If the charge is after your cancellation date, contact your bank or payment provider within two business days
3. Request a chargeback or reversal, citing that you cancelled the subscription and did not authorise the charge
4. Provide your bank with copies of your cancellation email and Hiri's confirmation email
5. File a formal complaint with the Ministry of Domestic Trade and Cost of Living with all documentation

Hiri pricing and subscription options at a glance

This table shows what you pay for Hiri and helps you decide whether cancellation is the right choice for your situation.

Exchange rates used: 1 USD to 4.72 RM. If you hold an annual subscription and have not used it heavily, cancelling within thirty days is your best option for a refund.

Common mistakes users make when cancelling Hiri

Many users underestimate how disorganised this process can become, and that is exactly why you should avoid these pitfalls.

Assuming Hiri will cancel if you just stop using it

The biggest mistake is thinking that if you do not use Hiri, the charges will stop automatically. They will not. Hiri will continue to bill you on the renewal date unless you submit a formal cancellation request. Setting a reminder to use the service is not the same as cancelling it. You must contact support explicitly and keep proof of that request.

Not keeping copies of your cancellation request

If you call Hiri or rely on a verbal conversation, you have no proof that you cancelled. Hiri may not remember your call, or the staff member you spoke to may not document it correctly. Email is essential because it creates a permanent record with a date and time stamp. Always keep your sent email in a folder labelled "Hiri cancellation" so you can retrieve it quickly if you need to dispute a charge.

Cancelling on the wrong email address

If your Hiri account is linked to one email address and you send a cancellation request from a different email, Hiri may not be able to match your request to your account. Always cancel from the email address that is linked to your subscription, or clearly state your account email in your cancellation message.

Ignoring renewal dates and getting charged multiple times

If you forget to cancel before your next renewal date, you will be charged again. Set a calendar reminder for one week before your renewal date so that even if Hiri is slow to respond, you still have time to dispute a charge with your bank.

After cancellation: what to monitor and how tocancel can help

Cancellation does not end your responsibility; staying alert for a few weeks ensures that you do not face unexpected charges.

The first thirty days after cancellation

In the thirty days following your cancellation, check your bank statement or credit card statement every week for any charges from Hiri. Look for charges under the name "Hiri", "Whittl Media", or any unfamiliar merchant name that processes payments from Dublin or Ireland. If you see a charge, contact your bank immediately and explain that you cancelled the subscription.

Do not assume the charge will reverse on its own. Many users discover too late that their bank needed them to dispute the charge within a specific timeframe (usually thirty to sixty days). Act quickly.

Keeping records for future disputes

Create a folder on your computer or in your email for all Hiri-related documents: your cancellation email, Hiri's confirmation, your payment receipts, screenshots of your account, and any follow-up communication. Store this folder in a cloud service like Google Drive or OneDrive so that you can access it even if your computer fails. Label it clearly with the service name and date, for example "Hiri cancellation - November 2024".

How tocancel supports you beyond cancellation

Tocancel helps thousands of Malaysian consumers cancel unwanted subscriptions and dispute unfair charges every month. If you face resistance from Hiri, if you are charged again after cancelling, or if you need help escalating a complaint to your bank or the Ministry of Domestic Trade and Cost of Living, Tocancel provides templates, step-by-step guidance and live support. Visit Tocancel at tocancel.com to access cancellation resources for hundreds of services and to get help with your specific situation.

Should you cancel Hiri or upgrade to another email client

Before you cancel, consider whether the problem is Hiri itself or simply the way you are using it. This section helps you decide whether cancellation is the right move.

Reasons to cancel Hiri

You should cancel Hiri if the service does not meet your needs, if you are unhappy with its features or if you have found a better alternative. Other valid reasons include if you are being charged unexpectedly, if support is unresponsive, or if the annual cost is no longer in your budget. Tocancel supports cancellation as your consumer right whenever you decide a service is not worth paying for.

Reasons to keep Hiri

If you use Hiri daily and rely on its task integration and calendar features, the annual cost of RM 184 is reasonable for a professional email tool. If you purchased a lifetime licence, cancelling makes no sense unless the software no longer works or becomes outdated. Review your usage one last time before you submit a cancellation request.

Contact information and escalation for Hiri cancellation

Use this information when you need to contact Hiri, escalate a dispute, or file a complaint about billing problems.

How to reach Hiri support

Email is the only confirmed contact method for Hiri in Malaysia. Send your cancellation request to [email protected] and allow three to five business days for a response. Hiri does not publish a phone number or live chat option, so email is your primary channel.

The company's registered address is listed as Dublin, Ireland. If you need to send physical mail, contact Hiri via email first to request the exact mailing address, as Hiri does not publish it publicly on its website.

Escalating a complaint if Hiri does not cancel

If Hiri ignores your cancellation request or continues to charge you, escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP). You can file a complaint online at http://www.kpdnhep.gov.my or by visiting your nearest KPDNHEP office. Provide copies of your cancellation email, the date you sent it, and evidence that Hiri did not respond or did not honour your cancellation.

You can also lodge a dispute with your bank or credit card provider. Most financial institutions allow you to dispute a charge within sixty days of the transaction. Provide your bank with the same documentation you would send to KPDNHEP.

Key takeaways for cancelling Hiri in malaysia

Cancelling Hiri requires you to contact the company's support team via email because the company does not offer a self-service cancellation option online. Prepare your account information in advance, send a clear cancellation email to [email protected], and keep a copy for your records. Monitor your bank statement for thirty days after you submit your cancellation request to catch any unauthorised charges. If Hiri does not respond or continues to bill you, you have the right to dispute the charge with your bank and lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living under the Consumer Protection Act 1999.

Tocancel has helped thousands of consumers cancel software subscriptions and recover unwanted charges by providing clear guidance and escalation support. Whether you are dealing with Hiri or any other service, Tocancel walks you through the cancellation process step by step and helps you document every interaction so that you have proof if there is a dispute. Visit Tocancel at tocancel.com today to cancel Hiri or to access free cancellation guides for hundreds of other services.