Cancel Assuredvpn: Step-by-Step Guide

How to cancel Assuredvpn and stop recurring charges in the philippines

Understanding Assuredvpn and why you might need to cancel

Assuredvpn (also marketed as AssureVPN) is a subscription-based VPN service that promises encrypted browsing, anonymous internet access, and IP masking. You pay a recurring monthly fee in Philippine pesos to access their servers and security tools. The service is marketed to Filipinos seeking privacy for public Wi-Fi use, local streaming access, and anonymous browsing. However, many subscribers discover the service underperforms on speed, reliability, or actually blocking access to local platforms like iWantTFC or GMA Play, when they expected the opposite.

Once you realise Assuredvpn isn't meeting your needs, you're left with automatic monthly charges that continue until you actively cancel. The problem compounds when the company makes cancellation difficult to find or doesn't respond promptly to requests. This is where your consumer rights matter. Tocancel exists to help Filipinos navigate exactly this situation, cutting through confusion and getting you out of subscriptions that no longer serve you.

Pricing and what you're paying monthly

Assuredvpn charges approximately USD $10.00 per month, which converts to roughly PHP 550 at current exchange rates. No annual plan is publicly advertised. Your charge renews automatically each month on your billing date unless you cancel before that renewal triggers.

Most Filipino users pay through international payment methods: credit card, PayPal, or debit card. This means currency conversion fees may appear on your bank statement beyond the advertised price. If you forget to cancel, a year of subscriptions costs you around PHP 6,600 or more.

Common reasons filipinos cancel Assuredvpn

You might cancel because the service blocks local streaming platforms instead of unblocking them, delivers slow speeds during peak evening hours when most Filipinos use the internet, or simply because you no longer need it after travelling. Some users sign up for temporary security while away from home, then forget they're still being charged months later. All these reasons are valid, and you have the legal right to stop paying whenever you choose.

Your consumer rights under philippine law

The law is on your side when dealing with Assuredvpn cancellation and refund disputes.

The consumer act of the philippines protects your right to cancel

Republic Act No. 7394, the Consumer Act of the Philippines, is your legal foundation. This law requires Assuredvpn to be transparent about subscription terms, renew only with your explicit consent, and process cancellations without unreasonable delays or hidden obstacles.

Your legal position is clear: you have the right to cancel any subscription service without penalty, receive written confirmation of that cancellation, and stop all charges from that point forward. If Assuredvpn continues charging after you've cancelled, that's a breach of this law.

Key protections the Consumer Act gives you include:

• The right to cancel without unreasonable obstacles, hidden fees, or automatic renewal traps
• The right to receive written confirmation of your cancellation request
• Protection against charges continuing after your cancellation date
• The right to a refund if the service wasn't delivered as promised or if you were charged after cancelling

Document every step. Screenshot your cancellation request, save confirmation emails, and keep records of any charges that appear after you've cancelled. This evidence protects you if you need to escalate.

Escalating to the department of trade and industry if needed

The Department of Trade and Industry (DTI) enforces consumer protection law in the Philippines. If Assuredvpn ignores your cancellation request or continues charging after you've cancelled, you can file a complaint with the DTI at no cost. Most companies respond immediately when a formal DTI complaint is filed, because defending it costs them money and damages their reputation. Tocancel recommends keeping clear records so you're prepared if you need to escalate to the DTI.

How to cancel Assuredvpn step by step

Follow these clear steps to cancel your subscription and stop recurring charges.

Method one: cancel through your Assuredvpn account dashboard

This is the fastest method if you can access your account online.

1. Log into your Assuredvpn account on their website or mobile app using your email and password
2. Navigate to the Account Settings or Subscription section
   • Look for tabs labelled "Billing," "Subscription," or "My Plan"
   • On mobile apps, this is often found in the menu (three horizontal lines) at the top left or bottom right
3. Find the option to Cancel Subscription or Manage Subscription
4. Select Cancel and follow any prompts asking why you're cancelling
   • Answer honestly if you wish; Tocancel advises you're not obligated to explain
   • Do not close the window or navigate away until you see a confirmation message
5. Look for a confirmation page or confirmation email sent to your registered address within 24 hours
6. Save or screenshot this confirmation as proof of cancellation

Method two: contact Assuredvpn customer support by email

Use this method if the dashboard option isn't available or you cannot log in.

1. Visit the Assuredvpn website and look for a Contact Us, Help, or Support page
2. Locate their customer support email address
   • Common email addresses are [email protected] or [email protected]
   • If you cannot find a dedicated email, use any contact form on their website
3. Write a clear cancellation email including:
   • Your full name exactly as it appears on your account
   • The email address associated with your Assuredvpn account
   • Your request: "I request immediate cancellation of my subscription effective today"
   • The date of your request
   • A request for written confirmation of the cancellation date
4. Save a copy of your sent email
5. Expect a response within 2 to 3 business days
   • If no response arrives within 7 days, follow up with a second email referencing your first message
   • Keep both emails for records
6. File the confirmation email you receive from Assuredvpn as proof of successful cancellation

Method three: cancellation via payment method if Assuredvpn doesn't respond

If Assuredvpn ignores your email or dashboard cancellation requests after 14 days, you can revoke their billing authorisation through your payment provider.

1. Identify which payment method Assuredvpn uses: credit card, PayPal, or debit card
2. If paying by credit or debit card:
   • Contact your bank or card issuer directly
   • Request that they revoke Assuredvpn's recurring billing authorisation
   • Ask for a confirmation number and date of the revocation
   • This stops future charges immediately
3. If paying through PayPal:
   • Log into your PayPal account at paypal.com
   • Go to Settings > Payments > Manage Automatic Payments
   • Find Assuredvpn in the list and select it
   • Click Cancel and confirm
   • PayPal will send you a confirmation email
4. Save all confirmations from your bank or payment provider
5. Monitor your account for the next 30 days to ensure no charges appear

Revoking payment authorisation is your legal right under consumer protection law and stops charges even if Assuredvpn hasn't formally acknowledged your cancellation.

What happens after you cancel Assuredvpn

Understanding what comes next prevents confusion and protects your rights after cancellation.

Immediate effects of cancellation

Once you receive cancellation confirmation from Assuredvpn, your access to their service typically ends immediately or at the end of your current billing cycle, depending on their terms. You should no longer be able to log in after the termination date. No further charges should appear on your payment method after your next scheduled renewal date passes without deduction.

Check your account 48 hours after cancellation to confirm access has stopped. If you can still log in after the stated cancellation date, contact support again with your cancellation confirmation number.

Refunds and what you're entitled to claim

Assuredvpn's refund policy determines whether you can recover fees already paid. Many VPN services offer a 7 to 30-day money-back guarantee, but this varies. Tocancel advises you to check their refund policy page immediately when you decide to cancel, because most refund windows start from your purchase date, not your cancellation date.

If Assuredvpn charged you within the refund period and the service underperformed or didn't deliver as advertised, you have grounds to request a refund under the Consumer Act of the Philippines. Write to support requesting a refund based on:

• Service not delivered as advertised (slow speeds, blocked local platforms)
• Misleading marketing claims about Filipino streaming access or speed
• Subscription continued after you requested cancellation

If Assuredvpn refuses a legitimate refund request, file a complaint with the Department of Trade and Industry using your cancellation confirmation and evidence of the service failure.

Monitoring your account for further charges

Watch your credit card or bank statement closely for 60 days after cancellation. Charges should stop at your next renewal date. If a charge appears after that date, take these steps immediately:

1. Screenshot the unauthorised charge with date and amount visible
2. Contact your bank to dispute the charge as unauthorised (since you cancelled)
3. Email Assuredvpn support again with your cancellation confirmation number and the date of the unwanted charge
4. If this is the second charge after cancellation, prepare a DTI complaint

Pricing comparison and what Assuredvpn costs you

Understand the real annual cost of Assuredvpn and how quickly charges accumulate if you forget to cancel.

Over one year without cancellation, you pay approximately PHP 6,600 or more. The sooner you cancel, the sooner you stop this recurring drain on your budget.

Common mistakes to avoid when cancelling Assuredvpn

Many Filipinos accidentally trap themselves in continued charges by making these preventable errors. Awareness now saves you money and frustration later.

Mistake one: assuming uninstalling the app equals cancellation

Removing the Assuredvpn app from your phone or computer does not cancel your subscription. The app is just software. Your subscription exists in Assuredvpn's billing system, separate from the app. You must formally cancel through your account dashboard or contact support to stop charges. Many people discover this too late when a charge appears three months after deleting the app.

Mistake two: not saving cancellation confirmation

If Assuredvpn disputes your cancellation claim later, you need proof. Screenshot or save every confirmation email. If support sends verbal confirmation only, follow up with an email saying "I confirm our phone call on [date] where you cancelled my subscription effective [date]" and ask them to reply confirming. This creates a paper trail that protects you and Tocancel recommends treating it as essential.

Mistake three: cancelling near your billing date

If you cancel on the 29th but your billing date is the 30th, you may still be charged for that final month. Check your next billing date in your account settings. If it's within 3 days, cancel immediately. If it's tomorrow, expect one final charge before the cancellation takes effect, and contact support to confirm the effective date of your cancellation.

Mistake four: not checking the refund policy before cancelling

Many refund guarantees expire 7 to 30 days after purchase. Once that window closes, refunds become difficult or impossible even if the service performed poorly. If you're unhappy with Assuredvpn, request a refund immediately upon deciding to cancel, before requesting cancellation. Refund and cancellation are separate requests.

Mistake five: ignoring charges after cancellation confirmation

If a charge appears after you've cancelled, act fast. Contact your bank to dispute it within 30 days. Many Filipinos see the charge, assume it's an error, and ignore it. Silence works against you. Challenge the charge, save proof, and escalate to the DTI if Assuredvpn refuses to refund it.

After cancellation: what to do next

Cancellation is just the beginning. Protect yourself going forward.

Reviewing your other subscriptions

Use your cancellation of Assuredvpn as a moment to audit all your recurring subscriptions. Check your credit card and bank statements for subscriptions you've forgotten about. List each one with its monthly cost and renewal date. If any service isn't actively used, cancel it now. This simple review often uncovers PHP 500 to 1,500 in forgotten charges every month.

Setting calendar reminders for future subscriptions

Before subscribing to any service in future, set a calendar reminder on your phone 3 days before the renewal date. Use this reminder to decide whether to keep or cancel the service. Tocancel recommends this simple step prevents accidental long-term charges from creeping into your budget.

Requesting your data from Assuredvpn before losing access

If you stored any files, notes, or settings in your Assuredvpn account, download them before cancellation takes effect. After your account is closed, recovery is difficult. Email support requesting any data associated with your account and ask for confirmation that they've deleted your information under data privacy law (Republic Act No. 10173, the Data Privacy Act of the Philippines).

Cancellation checklist for Assuredvpn

Use this checklist to ensure nothing falls through the cracks during your cancellation process.

• Record today's date and your account email address
• Note your next billing date from your account settings
• Screenshot your current subscription status from your dashboard
• Choose a cancellation method above and follow all steps
• Save or screenshot any confirmation message or email you receive
• Wait 48 hours and confirm you cannot log into your account
• Check your bank or card statement 7 days after the cancellation date for any surprise charge
• If a charge appears, contact your bank immediately to dispute it
• Monitor your statement for the next 60 days to confirm no further charges
• If issues persist, compile your evidence and prepare a DTI complaint

Following this checklist protects you and creates a complete record if you need to escalate.

When to escalate: contacting the department of trade and industry

Know when it's time to involve the DTI if Assuredvpn refuses to cooperate.

Signs you need DTI intervention

File a complaint with the Department of Trade and Industry if:

• Assuredvpn ignores your cancellation request for more than 14 days
• They continue charging you after you've cancelled and provided proof
• They refuse to process a legitimate refund request for service failures
• A second unauthorised charge appears after you've cancelled
• They claim they never received your cancellation request despite your evidence

The DTI takes these complaints seriously because they're clear breaches of the Consumer Act of the Philippines.

How to file a DTI complaint

Visit the DTI website at dti.gov.ph or visit your nearest DTI Regional Office. Bring the following documents:

• Screenshots of your Assuredvpn account showing the subscription
• Copies of all emails you sent requesting cancellation
• Copies of any confirmation emails from Assuredvpn
• Bank or credit card statements showing charges and their dates
• Proof of any disputed charges (bank dispute reference numbers if applicable)
• A written summary explaining the problem, the dates, and what you've tried

The DTI will contact Assuredvpn and investigate. Most cases resolve within 30 days once the DTI steps in. Tocancel emphasises that this process costs you nothing and is designed exactly for situations like this.

Key takeaways: your power to cancel Assuredvpn

You have more power in this situation than you might feel. Assuredvpn depends on subscribers like you continuing to pay automatically without question. The moment you take action to cancel, you flip the power dynamic in your favour. The Consumer Act of the Philippines is written to protect you, and the DTI exists to enforce it.

Cancellation is straightforward: log into your account, find the cancel option, and request confirmation. If you face obstacles, email support clearly stating your cancellation request. If they refuse or ignore you, revoke their billing authorisation through your bank or PayPal. If even that fails, file a DTI complaint with your evidence.

Do not accept delays, do not ignore post-cancellation charges, and do not assume the company will eventually cooperate. Act decisively, document everything, and escalate when necessary. Tocancel has helped thousands of Filipinos stop unwanted charges and reclaim control of their budgets. You can do the same.

Start your cancellation today using the methods outlined above. Save every confirmation. Monitor your statement. You're entitled to this outcome under law, and Tocancel is here to remind you of that right.