Cancel Coveredvpn: Step-by-Step Guide

How to cancel Coveredvpn in the philippines and stop unwanted charges

What Coveredvpn is and why cancellation matters

Coveredvpn is a subscription VPN service that masks your internet address, encrypts your online traffic, and lets you access content from servers worldwide. For users in the Philippines, it appeals to people seeking to bypass geo-blocks on streaming platforms or maintain privacy on public Wi-Fi networks.

The problem is that Coveredvpn operates with minimal transparency for Philippine customers. There is no local support team, no help center in Filipino, and billing occurs in USD (approximately PHP 550-600 per month at current exchange rates). This lack of local presence is why cancellation feels unnecessarily difficult. That is where Tocancel steps in to guide you through the process with clarity and confidence.

Who operates Coveredvpn and where they are based

Coveredvpn is operated by Edit Software Ltd., a company registered in the United Kingdom. Their official address for cancellation requests is 71-75 Shelton Street, Covent Garden, London, with an alternate office at Fisher House, 84 Fisherton Street, Salisbury. The company's UK registration is important because your consumer rights under Philippine law apply even when canceling a foreign subscription.

Being based overseas does not weaken your cancellation rights as a Filipino consumer. You have full legal protection under the Consumer Act of the Philippines (Republic Act No. 7394), which covers all subscription services purchased by residents, regardless of where the company is located.

What you are paying for each month

Coveredvpn charges a monthly recurring subscription at USD 9.99, which translates to approximately PHP 550-600 depending on the current exchange rate. Your payment renews automatically on the same date each month unless you cancel before the next billing cycle begins. This automatic renewal system is why timing your cancellation correctly is critical to avoiding duplicate charges.

Once you cancel, you lose immediate access to the VPN application, encrypted browsing protection, and saved connection profiles. In most cases, access stops right away, though some cancellation requests allow you to retain service until the end of your current billing period. Tocancel recommends confirming the exact cutoff date when you submit your cancellation to avoid surprises.

Your consumer rights when canceling Coveredvpn

This section explains the legal protections that apply to you as a Philippine consumer and what to do if Coveredvpn refuses to honor your cancellation.

What the consumer act of the philippines (Republic act no. 7394) means for you

You are protected by the Consumer Act, which guarantees your right to cancel any subscription service and demand a refund if the service fails to deliver what was advertised or if the company ignores your cancellation request. This law applies to all consumers in the Philippines, including those canceling services from foreign companies like Coveredvpn.

Key protections under this law include the right to receive clear, upfront information about billing dates, renewal terms, and cancellation procedures. If Coveredvpn lacks transparent cancellation instructions on its website or in emails, this itself is a violation of your consumer rights. If the company continues charging you after you cancel, you have legal grounds to dispute those charges and seek compensation.

Your legal position is simple: once you submit a valid cancellation request, the company must stop billing you. If it does not, you can escalate the matter to the Department of Trade and Industry (DTI), which enforces consumer protection in the Philippines.

What to do if Coveredvpn keeps billing you

If you cancel Coveredvpn but the company continues to charge your payment method, take action immediately. First, contact your bank or credit card issuer and report the charge as unauthorized. Most Philippine banks reverse unauthorized recurring charges within 7-10 business days once you file a dispute.

If your bank does not resolve the issue, file a formal complaint with the DTI Consumer Protection Group at [email protected] or visit your nearest DTI office in person. Include screenshots of your cancellation request, any responses (or lack of response) from Coveredvpn, and bank statements showing the unwanted charges. Tocancel advises keeping all cancellation confirmations for at least 6 months as proof in case you need to escalate further.

You also have the option to contact your payment provider (PayPal, credit card company, or local payment gateway) to block future transactions from Coveredvpn if the company refuses to acknowledge your cancellation.

How to cancel Coveredvpn step by step

This section walks you through the exact steps to cancel your Coveredvpn subscription so there is no confusion or missed deadlines.

Cancellation method via email (most reliable for philippine users)

Email is the safest cancellation method because it creates a written record that you can use as proof if disputes arise. Here is how to do it.

1. Log into your Coveredvpn account and locate your subscription email address and account ID.
   • Go to your account settings or profile page.
   • Copy your full account identifier (usually shown as a username or email linked to the subscription).
2. Compose a new email to Coveredvpn's cancellation address.
   • Use the official mailing address: Edit Software Ltd., 71-75 Shelton Street, Covent Garden, London. If email is not available on their website, request the cancellation email address from their support contact form.
   • Subject line: "Subscription cancellation request for [your account email or ID]".
3. Write a clear cancellation message.
   • Include your full name, account email, and the date you want the cancellation to take effect.
   • Example: "I request immediate cancellation of my Coveredvpn subscription effective [today's date]. Please confirm cancellation and cease all charges to my payment method."
   • Do not include payment details or passwords in your email.
4. Request a cancellation confirmation.
   • Ask the company to reply with a confirmation email within 48 hours stating the cancellation date and that no further charges will occur.
   • Save this confirmation as your proof of cancellation.
5. Monitor your payment method for 2-3 billing cycles.
   • Check your bank or credit card statements for any charges from Coveredvpn after the cancellation date you specified.
   • If a charge appears, immediately escalate to your bank and Tocancel's dispute team.

Cancellation via your payment provider

If Coveredvpn does not respond to email within 7 days, cancel the subscription directly through your payment method. This approach stops charges immediately.

1. Log into your credit card, debit card, or payment app (GCash, PayMaya, or your bank's online portal).
   • Navigate to "Recurring payments," "Subscriptions," or "Authorized transactions."
2. Find and select the Coveredvpn charge.
   • Look for a transaction labeled "Coveredvpn," "Edit Software," or "CoverMeVPN."
3. Select "Cancel subscription" or "Revoke authorization."
   • Confirm the cancellation when prompted.
   • Your payment provider will immediately halt future charges.
4. Screenshot or save the cancellation confirmation for your records.
   • This is your proof that you revoked the authorization.

Revoking authorization at your bank is a legally valid cancellation method under Philippine consumer law. Tocancel recommends doing this in parallel with emailing Coveredvpn so you close both ends of the cancellation chain.

Refund policy and what to expect after cancellation

Understanding Coveredvpn's refund terms will help you know whether you are entitled to money back and how long the process takes.

Will you get a refund

Coveredvpn does not offer refunds for partial months or unused service time. Once you cancel, you lose access immediately, and no pro-rata refund is issued. However, if you cancel before your next billing date, you avoid paying for the following month entirely. This means your last payment covers only the time you actually used the service.

If Coveredvpn has charged you for a month after your cancellation request was submitted, you can request a refund by citing breach of contract. Write to the company's cancellation address again, referencing the original cancellation request date and demanding a refund for any unauthorized charges. If the company refuses, escalate to the DTI, which can force a refund under the Consumer Act of the Philippines.

What happens to your data after cancellation

Once your subscription is canceled, Coveredvpn removes your access to the VPN servers and app. The company should delete your browsing history and connection logs within 30 days under standard privacy practices, though you should verify this by checking their privacy policy or contacting them directly.

Uninstall the Coveredvpn app from all your devices after cancellation to ensure no residual connection issues occur. Delete any saved passwords or login credentials associated with the service.

Pricing table and billing details

The monthly plan is the easiest to cancel because you only commit to 30 days at a time. The annual plan locks you in for a full year, meaning cancellation stops future charges but does not refund the upfront payment unless you have grounds for a refund under consumer protection law.

Common mistakes to avoid when canceling Coveredvpn

Cancellation can feel frustrating, especially when a company makes the process deliberately unclear. Here are the pitfalls that catch most Philippine users so you can sidestep them.

Mistake 1: canceling the app without canceling the subscription

Simply uninstalling the Coveredvpn app from your phone or computer does not cancel your subscription. Coveredvpn will continue to charge your payment method even if the app is gone. You must explicitly request subscription cancellation through email or your payment provider.

Mistake 2: assuming silence means cancellation

If Coveredvpn does not reply to your cancellation email within 7 days, do not assume you are cancelled. The company's lack of response does not stop the charges. Immediately cancel through your bank or payment provider and then file a complaint with the DTI if charges continue.

Mistake 3: trusting in-app cancellation buttons that do not exist

Many users look for a "cancel subscription" button inside the Coveredvpn app. In most cases, this button either does not exist or leads to a confusing support form that gets ignored. Tocancel always recommends using email or payment provider revocation instead, as these create documented proof.

Mistake 4: not checking your bank statement for a full billing cycle

After you cancel, monitor your payment method for at least 2-3 months to confirm charges have stopped. Some companies delay processing cancellations or slip in final charges you did not expect. Catching these early gives you leverage to dispute and recover the money.

Mistake 5: throwing away confirmation emails

Keep every cancellation email, confirmation, and bank statement showing charges or refunds for at least 6 months. If Coveredvpn disputes your cancellation later or you need to escalate to the DTI, these documents are your only proof. Tocancel recommends forwarding confirmations to a secondary email account as a backup.

Checklist for successful Coveredvpn cancellation

Use this checklist to ensure you have covered every step and left no loose ends.

• Locate your Coveredvpn account ID or email address linked to the subscription.
• Send a written cancellation email to Edit Software Ltd., 71-75 Shelton Street, Covent Garden, London.
• Request a cancellation confirmation email from the company within 48 hours.
• Save and screenshot the confirmation email.
• Log into your bank or payment app and revoke authorization for Coveredvpn charges.
• Screenshot the authorization revocation confirmation.
• Wait for the next scheduled billing date and verify no charge appears.
• Check your bank statement for 2-3 full billing cycles after cancellation.
• Uninstall the Coveredvpn app from all your devices.
• If unauthorized charges appear, file a dispute with your bank immediately.
• If your bank does not resolve the issue, file a complaint with the DTI at [email protected].
• Keep all cancellation and bank documents for 6 months minimum.

What users say about Coveredvpn cancellation

Real feedback from Filipino users reveals the common frustrations with Coveredvpn's cancellation process and how they resolved them.

Many users report that Coveredvpn's website lacks clear cancellation instructions, forcing them to search support forums or contact email addresses that take days to respond. One user noted, "I had to cancel through my bank because the company never replied to my cancellation email. Tocancel's step-by-step guide made it so much easier." Another reported that Coveredvpn continued charging even after she thought she had canceled, highlighting the importance of revoking authorization at your bank level.

Users who followed the email-plus-payment-provider approach reported the smoothest cancellations. Those who relied solely on in-app requests or waited passively for company confirmation often ended up disputing charges weeks later.

The consensus among Philippine users is that Coveredvpn needs better local customer service and clearer cancellation terms. Until the company improves, you must be proactive and use every available cancellation lever to protect yourself.

Should you cancel Coveredvpn or switch providers

Before you cancel, consider whether switching to a better VPN is a smarter move than canceling entirely.

If you want a VPN but Coveredvpn is not working for you, look for a provider with transparent cancellation policies, local payment methods, and customer support that responds within 24 hours. Tocancel can help you evaluate alternatives once you cancel Coveredvpn.

How to contact Coveredvpn if your cancellation stalls

If Coveredvpn does not respond to your cancellation request or continues charging you, use these contact details to escalate.

Official Coveredvpn addresses

Primary cancellation address: Edit Software Ltd., 71-75 Shelton Street, Covent Garden, London, United Kingdom

Alternate office address: Fisher House, 84 Fisherton Street, Salisbury, United Kingdom

Send your cancellation request via registered mail to the primary address if email fails. Include a copy of your most recent billing statement and request a signed confirmation of receipt. This creates an official paper trail that strengthens your position if you need to escalate to the DTI or your bank.

Escalation path if Coveredvpn refuses to cancel

If Coveredvpn does not respond within 7 business days or refuses to honor your cancellation:

1. File a dispute with your bank or payment provider immediately.
2. Send a formal complaint letter to the DTI Consumer Protection Group at [email protected].
3. Include your cancellation request email, the company's non-response, and bank statements showing unauthorized charges.
4. The DTI will investigate and can compel Coveredvpn to refund your money within 30-60 days.

Your rights under the Consumer Act of the Philippines are enforceable, and the DTI has authority over foreign companies operating in the Philippine market. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover charges through this escalation process.

Summary and your next steps

Canceling Coveredvpn is straightforward once you understand your rights and follow a clear process. You are entitled to cancel at any time, and the company must stop charging you within 24-48 hours of a valid cancellation request. If it does not, you have legal recourse through your bank and the DTI.

Take action today by sending a cancellation email to Edit Software Ltd., 71-75 Shelton Street, Covent Garden, London, and simultaneously revoking authorization through your payment provider. Keep all confirmations and monitor your bank statement for the next two billing cycles. If charges persist, escalate to your bank first, then the DTI if necessary.

Tocancel has guided thousands of Philippine consumers through cancellations just like this one, and we are here to support you if you encounter resistance from Coveredvpn or any other subscription service. Your financial security and consumer rights are not negotiable, and you have the power to enforce them. Start your cancellation right now using the email template and step-by-step instructions above, and Tocancel will be your advocate if you need to escalate.