Cancel Speedify: The Right Way to Stop Payments

How to cancel Speedify and reclaim control of your VPN subscription

Understanding Speedify and your right to cancel

Speedify is a virtual private network (VPN) and connection-bonding service operated by Connectify, Inc., based in Philadelphia, Pennsylvania. The service encrypts your internet traffic, masks your IP address, and can combine multiple connections-like Wi-Fi and mobile data-to improve stability and performance. If you subscribed through speedify.com, the Apple App Store, or Google Play, you are paying for premium server access and the ability to protect up to five devices simultaneously.

As a consumer in the Philippines, you have the right to cancel any subscription at any time. Your decision to leave Speedify is valid whether you are concerned about cost, dissatisfied with performance, found a competitor better suited to your needs, or simply no longer use the service. At Tocancel, we believe every consumer deserves a clear, straightforward path to cancellation without hidden fees or surprise charges.

The challenge with Speedify cancellation is that the process depends entirely on where you subscribed. If you signed up directly on the Speedify website, you cancel through your account dashboard. If you subscribed via the App Store, you manage the subscription through Apple's system. If you used Google Play, you cancel there instead. Mixing up these routes is the number-one reason users end up charged again after they thought they had canceled. This guide walks you through every cancellation method and protects you from common traps.

Why you might be canceling Speedify

Monthly plans cost ₱847 (USD $14.99), yearly plans ₱5,084 (USD $89.99), and three-year plans ₱10,169 (USD $179.99). For Philippine users, these prices are significantly higher than competitors like Surfshark, NordVPN, and ExpressVPN. Support is centred in the US Eastern Time Zone, which means availability during early morning or late evening hours for you in Manila or other Philippine cities-an inconvenience if you need urgent help. If cost, limited support hours, or better value elsewhere drove your decision to cancel, you are in good company. Tocancel has helped thousands of consumers assess whether their subscription still serves them.

Free tier versus paid plans

Speedify offers a free tier with 2 GB of monthly data. This tier requires no account and no payment, so there is nothing to cancel. Paid plans remove data caps, unlock premium server access, and allow simultaneous use across five devices. If you are on the free tier and want to stop receiving marketing emails, you can update your contact preferences in your account settings, but you do not have an active subscription to terminate. Only users on paid plans need to follow a cancellation process.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation when canceling a subscription or disputing a charge.

What the consumer act guarantees you

Under Republic Act No. 7394, Speedify must honour your cancellation request within a reasonable timeframe. The law requires companies to provide clear information about the total cost, the renewal date, and how to cancel before you pay. If Speedify failed to disclose these details or made the cancellation process deliberately confusing or hidden, you have grounds to dispute the charge. The law also protects you from charges after cancellation-if Speedify continues billing you after you have successfully canceled, you can demand a full refund.

Your legal position is strong. You are not obligated to continue paying if you no longer use the service, and the company cannot impose hidden cancellation fees or refuse to process your request. If Speedify resists your cancellation or refuses to refund charges made within 14 days of your subscription start date (your cooling-off period), you can escalate your complaint to the Department of Trade and Industry (DTI). Tocancel recommends documenting every step of your cancellation to support any future dispute.

Protecting yourself with evidence

Screenshot your cancellation confirmation email, the date and time you canceled, and any written response from Speedify. If the company made cancellation instructions unclear or buried them deep in the website, capture that too. This evidence is your proof if you need to file a complaint with the DTI or dispute the charge with your payment processor (Apple, Google, or your bank). Keep these records for at least one year in case follow-up charges appear on your account.

How to cancel Speedify on the website

If you subscribed directly on speedify.com using a credit card or other payment method, this is your cancellation route.

1. Open your web browser and visit my.speedify.com (the account portal, not the main website).
2. Log in with your email address and password.
3. Look for a "Billing," "Subscription," or "Account Settings" section in the dashboard menu.
4. Find your active subscription and click the "Cancel" or "Manage Subscription" button.
   • If you see "Pause" or "Renew," click those options first to locate the cancel button.
   • If you cannot find a cancel button, try "Account Details" or "Plan Information."
5. Follow the on-screen prompts. Speedify may ask why you are canceling-answer honestly (cost, poor performance, found an alternative) to help the company improve. This step does not affect your cancellation.
6. Confirm your cancellation when prompted. The system will display a confirmation message on screen.
7. Check your email immediately. Speedify will send a confirmation email to the address linked to your account within minutes.
8. Save this email as proof of cancellation. Take a screenshot as backup.

Your cancellation through the website takes effect immediately or at the end of your current billing cycle, depending on Speedify's policy. Either way, you will not be charged again after that date. Tocancel advises checking your billing statement two weeks later to confirm no new charge has appeared.

Canceling through the apple app store

If you subscribed through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple, not through Speedify directly.

1. Open the App Store on your Apple device.
2. Tap your profile picture in the top-right corner.
3. Tap "Subscriptions."
4. Find Speedify in the list of active subscriptions.
5. Tap Speedify and then tap "Cancel Subscription" (the button text may say "Edit" or "Manage" first).
6. Confirm your cancellation when prompted. Apple will ask if you want to keep using the app until the end of your billing cycle-tap "Confirm Cancellation."
7. Check your email for Apple's cancellation confirmation. This typically arrives within one hour.

Apple processes cancellations immediately, though your access continues until the end of your current billing period. After that date, you will not be charged. If a charge appears after your cancellation is confirmed, contact Apple directly at support.apple.com or through the App Store app's "Report a Problem" feature.

Canceling through google play

If you subscribed through Google Play on an Android device or via the Google Play website, you cancel through Google, not Speedify.

1. Open Google Play on your Android device, or visit play.google.com on your browser.
2. Tap your profile icon in the top-right corner.
3. Tap "Payments and subscriptions," then "Subscriptions."
4. Find Speedify and tap it.
5. Tap "Cancel subscription."
6. Select a reason for cancellation (optional) and tap "Continue."
7. Confirm your cancellation. Google will display a confirmation message on screen and send an email to your Google account.

Google processes the cancellation immediately. Your access to Speedify continues until the end of your current billing period, at which point the subscription terminates. No further charges will be applied. If you are charged again after your cancellation date, log into your Google Play account and file a dispute.

Refund rights and what to expect after cancellation

Understanding your refund rights protects you from unexpected surprises after you cancel.

When Speedify will refund you

You have the strongest refund claim if you cancel within 14 days of your first payment-this is your statutory cooling-off period under the Consumer Act of the Philippines. During this window, you are entitled to a full refund with no questions asked. If you cancel after 14 days but before your next billing date, Speedify may offer a partial refund for unused service days, though they are not legally required to do so. After your renewal date passes, your cancellation is final, but future charges will not occur.

To request a refund, send an email to Speedify's support team with your account email address, subscription plan, cancellation date, and the reason for your refund request. Be polite but firm: "I canceled my subscription on [date] under my right as a consumer under Republic Act No. 7394 (Consumer Act of the Philippines). I request a full refund of charges paid after my cancellation date." Tocancel recommends sending this email within seven days of your cancellation to show good faith and urgency.

If Speedify refuses to refund you

If Speedify does not respond to your refund request within 30 days, or if they refuse without valid reason, escalate your complaint to the Department of Trade and Industry (DTI). You can file a complaint online at dti.gov.ph or visit your nearest DTI regional office. Include copies of your cancellation confirmation, your original receipt, and all email correspondence with Speedify. The DTI will investigate and compel the company to refund you if your claim is valid.

Alternatively, dispute the charge with your payment processor. If you paid by credit card, contact your bank and explain that you canceled the subscription but were billed again. Your bank can reverse unauthorized charges and initiate a chargeback if Speedify does not refund you. If you paid through Apple or Google, use their built-in dispute system: "Report a Problem" in the App Store, or "Support" in Google Play. These platforms usually resolve disputes in your favour within 5 to 10 business days.

What happens to your data and access

After you cancel Speedify, your access to premium features ends immediately or at the end of your billing cycle-whichever applies to your subscription plan. Your account data (login history, saved preferences, connection logs) will remain on Speedify's servers, but you will not be able to use the app or access premium servers. The company will eventually delete your account data if you request it in writing, though they may retain some data for legal and accounting purposes (typically up to seven years). If you want your data deleted, email Speedify's support team and ask them to confirm deletion in writing.

Common mistakes that trap consumers in unwanted charges

Canceling a subscription should be simple, but Speedify's multi-platform approach creates confusion. Many users cancel in one place (for example, the website) while their billing continues through another (the App Store). Let's break down the traps and how to avoid them.

Mistake 1: canceling the app instead of the subscription

Uninstalling the Speedify app from your phone does not cancel your subscription. Your billing continues even though you no longer have the app installed. You must cancel the subscription itself through the account portal (website, App Store, or Google Play) before deleting the app. After you have received a cancellation confirmation email, then you can safely uninstall.

Mistake 2: canceling in the wrong location

If you subscribed through Google Play but attempt to cancel on the website, Speedify will tell you they cannot cancel an app-store subscription-you must do it through Google Play. Conversely, if you signed up on the website, canceling through the App Store will not work. Always check your original receipt email to see which platform billed you first. That platform is where you must cancel. Tocancel advises screenshot your receipt email before you start the cancellation process so you have proof of where you subscribed.

Mistake 3: not saving the cancellation confirmation

Speedify's confirmation emails are your only proof that you canceled. Without them, if you are charged again, you have no evidence to show the DTI or your bank. Take a screenshot of the on-screen confirmation message and forward the confirmation email to your own backup email account. Save both copies for at least one year.

Mistake 4: canceling mid-billing cycle and expecting an immediate refund

Most subscription services, including Speedify, do not refund the current billing cycle when you cancel mid-month. Your subscription ends on your next renewal date. If you want a refund for the days remaining in your billing cycle, you must request it separately in writing-and be prepared for Speedify to decline. The Consumer Act of the Philippines gives you 14 days from purchase for a full refund; after that, refunds are at the company's discretion unless you have a specific legal claim (misrepresentation, breach of contract, or failure to provide service).

Mistake 5: ignoring charges after cancellation

If a charge appears on your statement after your cancellation date, contact your bank or payment processor immediately-do not wait or assume it will reverse on its own. The longer you delay, the harder it becomes to dispute the charge. Act within 30 days of the unwanted charge to maximize your chances of a refund.

Pricing comparison and whether you should cancel

Before you cancel, consider whether Speedify still delivers value. Here is a breakdown of Speedify's pricing in Philippine pesos and how it compares to alternatives.

If cost is your primary concern, Speedify's ₱847 monthly plan is among the most expensive VPN options available in the Philippines. Competitors offer similar or better features-more simultaneous devices, faster speeds, wider server networks-at lower prices. However, Speedify's connection-bonding feature (combining Wi-Fi and mobile data for stability) is unique and may justify the cost if you rely on it for work or streaming. Cancel only if you no longer use this feature or have found a cheaper alternative that meets your needs.

Your cancellation checklist and next steps

Follow this checklist to ensure your cancellation is complete and you are protected from unwanted charges.

1. Find your original receipt email and confirm where you subscribed (website, App Store, or Google Play).
2. Log into your account on the correct platform and navigate to your subscription settings.
3. Click "Cancel Subscription" and follow all on-screen prompts.
4. Wait for a confirmation email from Speedify (or Apple/Google if applicable). This typically arrives within one hour.
5. Screenshot the on-screen confirmation message and the confirmation email for your records.
6. Save both copies in a dedicated folder on your device or cloud storage.
7. Check your bank statement or app store billing page two weeks later to confirm no new charge has appeared.
8. If a charge does appear, immediately dispute it with your bank, Apple, or Google within 30 days.
9. If Speedify refuses to acknowledge your cancellation, file a complaint with the Department of Trade and Industry at dti.gov.ph.

Tocancel is here to support you throughout this process. We have helped thousands of consumers cancel subscriptions, navigate refund disputes, and protect themselves from surprise billing. Your right to cancel is absolute-exercise it with confidence.

Speedify contact information and correspondence address

If you need to contact Speedify directly for support or to escalate a refund request, use the following information.

When you email Speedify, include your account email address, subscription plan, cancellation date, and the reason for any refund request. Send your email from the address linked to your Speedify account to prove ownership. Keep a copy of every email you send for your records.

Final thoughts on taking control of your subscriptions

Canceling Speedify is your right as a consumer under Philippine law. Whether you are unhappy with cost, performance, customer service, or simply no longer need the service, you do not owe Speedify anything beyond what you have already paid. The cancellation process itself is straightforward once you know which platform to use, and this guide has walked you through every option: the website, the App Store, and Google Play.

Tocancel empowers you to take action with confidence. Keep your confirmation emails, document every step, and escalate to the DTI if Speedify refuses to honor your cancellation. You have legal protection under Republic Act No. 7394, and thousands of Philippine consumers have successfully used it to reclaim control of their subscriptions. Tocancel has helped countless users navigate disputes, recover unwanted charges, and ensure they never pay for a service they do not use again. Your cancellation is valid the moment you receive confirmation-own that power.