Cancel Speedify: Step-by-Step Guide

How to cancel Speedify in malaysia and protect your billing rights

What Speedify is and why you might want to cancel

Speedify is a paid virtual private network (VPN) and connection-bonding software that combines multiple internet sources-such as home Wi-Fi, mobile data, and office broadband-into one faster, more stable connection. For Malaysian users dealing with variable fibre speeds and mobile data coverage, this tool can help maintain consistent performance during streaming, gaming, video calls, and large downloads.

However, like all subscription services, Speedify operates on automatic renewal. This means your account renews and charges you again at the end of each billing cycle unless you cancel beforehand. Many users discover unwanted charges months later because they assumed deleting the app would stop billing-it does not. That is why understanding your cancellation rights and the correct cancellation method matters.

How Speedify charges malaysian users

Speedify publishes its pricing in US dollars (USD), not Malaysian Ringgit (RM). When you pay with a Malaysian credit or debit card, your bank converts the USD amount into RM at the exchange rate on your transaction date. This conversion often includes a foreign-currency markup fee from your card issuer, so your final charge may be higher than the advertised price.

For example, a plan listed at USD 9.99 per month might cost you RM 45-50 depending on your bank's exchange rate and fees. Tocancel recommends saving your first invoice email so you can verify the exact RM amount charged, which is crucial if you later dispute the transaction with your bank.

Subscription plans and auto-renewal terms

Speedify offers both free and paid plans. The free version gives limited access, while paid tiers unlock unlimited server access, premium performance, and protection on up to 5 devices simultaneously. All paid plans auto-renew unless cancelled. The company states there is no minimum contract period and no early termination penalty, which means you can stop renewal at any time without paying a cancellation fee.

The catch: many users activate a free trial without realising it converts to a paid subscription automatically when the trial ends. If you do not cancel before that conversion date, you will be charged. Tocancel advises setting a phone reminder for 2 days before your trial expiry date so you have a safety window to cancel.

Your consumer rights when cancelling Speedify in malaysia

Malaysia's Consumer Protection Act 1999 (CPA 1999) gives you specific rights when dealing with subscription services and distance contracts (purchases made online or by phone).

What the law says about cancellation and refunds

Under the CPA 1999, you have the right to receive clear information about subscription terms before you pay, including the renewal date, cost, and cancellation method. If Speedify fails to provide this information clearly, or if the cancellation process is deliberately hidden or difficult, that may breach your consumer protection rights.

For refunds: if you cancel within the first 14 days of purchase (the statutory cooling-off period under CPA 1999), you have the right to request a refund for unused service. If Speedify refuses, or if the company does not process your cancellation correctly and charges you again, you can lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Your legal position is clear: you must be able to cancel easily, receive confirmation of cancellation, and not be charged after you have cancelled. If Speedify violates this, you have a formal remedy.

When and how to escalate if Speedify refuses to refund

If you cancel successfully but Speedify continues to charge you, or if the company refuses your refund request, you can file a formal complaint with the MDTCA. The MDTCA enforces consumer law and can investigate breaches, order refunds, and impose penalties on companies that ignore consumer rights.

Contact the MDTCA online at www.kpdnhep.gov.my or visit your nearest state office. Bring your cancellation confirmation, invoice emails, and bank statements showing the unwanted charges. Tocancel recommends keeping all documentation for at least 6 months after cancellation in case you need it for a dispute.

How to cancel Speedify in malaysia: step-by-step for each platform

Your cancellation method depends on where you originally subscribed. Cancelling in the wrong place is the most common reason renewal charges still appear after you thought you had cancelled. Follow the correct steps for your platform below.

Cancel through the Speedify website (web account portal)

If you signed up directly on Speedify's website and pay them directly, this is your cancellation route.

1. Visit the Speedify account login page at speedify.com and sign in with your email and password.
2. Navigate to the Subscription or Account section (typically labelled "Subscription", "Billing", or "Account Settings").
3. Look for an option named "View Billing", "Manage Subscription", or "Active Subscriptions".
4. Find your active plan and select the cancellation button (usually labelled "Cancel Subscription" or "Stop Renewal").
5. Confirm the cancellation by clicking the final confirmation button. The page should display a cancellation confirmation message and a new account status (e.g., "Active until [date]").
6. Screenshot this confirmation page immediately and forward the page to your email as a record.
7. Check your email inbox within 1 hour for a cancellation confirmation email from [email protected]. If you do not receive it, your cancellation may not have processed-go back to step 3 and try again.

Tocancel emphasises: do not rely on deleting the app or account. You must follow this process to stop billing.

Cancel through apple app store (iOS subscription)

If you subscribed to Speedify through Apple's App Store on an iPhone or iPad, you must cancel through your Apple ID settings, not the Speedify app.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the Settings screen to open your Apple ID profile.
3. Select "Subscriptions" (you may need to scroll down to find it).
4. Tap "Speedify" in the list of active subscriptions.
5. Select "Cancel Subscription" or "Cancel Free Trial" depending on your status.
6. Choose your reason for cancellation from the menu (optional, but helpful for the company).
7. Confirm by tapping "Confirm Cancellation". Apple will display a message saying your subscription ends on a specific date.
8. Screenshot this final confirmation and note the end date shown.

Your subscription will remain active until the date shown, but will not renew after that date. Apple will send a confirmation email to your Apple ID email address.

Cancel through google play store (Android subscription)

If you subscribed to Speedify via Google Play on an Android phone or tablet, cancel through Google Play, not the Speedify app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Speedify".
6. Select "Cancel Subscription".
7. Follow the prompts and select a cancellation reason if asked.
8. Confirm the cancellation. Google Play will show your end date and send a confirmation email.

Like Apple, Google Play will keep your subscription active until the end of the current billing period, then stop all renewals. Tocancel advises taking a screenshot of the final confirmation screen as proof.

Speedify pricing in malaysia and subscription plans

Understanding what you are paying for helps you decide whether to keep or cancel. Below is a breakdown of typical Speedify plans as they appear to Malaysian users (converted to approximate RM at typical exchange rates).

If you are on an annual or multi-year plan and want to cancel within 14 days of purchase, you have a right to a refund under Malaysia's CPA 1999. After 14 days, most VPN companies do not refund unused portions, so check Speedify's refund policy before committing to a long-term plan. Tocancel recommends starting with a monthly plan to test the service, then upgrading only if you are satisfied.

What happens after you cancel Speedify

Once cancellation is confirmed, your service journey is not quite over. Knowing what to expect in the days and weeks after cancellation protects you from surprise charges and confusion.

Access and account status after cancellation

After you cancel, Speedify will allow you to use the service until the end of your current billing cycle. For example, if you cancel on 15 August and your renewal date is 30 August, you can still use Speedify until 30 August at 11:59 PM. On 31 August, your access stops and the app will likely show a message to renew or sign up again.

You can still log in and view your account after access expires, but you cannot use the VPN or bonding features. Your account and payment history remain on file for 1-2 years, which is helpful if you need to reference old invoices for a dispute.

Confirming no further charges appear

After your final access date passes, monitor your bank statement for the next 30 days. If a charge from Speedify appears, contact your bank immediately and ask to dispute it as an unauthorised subscription renewal. At the same time, email [email protected] with your cancellation confirmation and ask why you were charged again.

Tocancel has helped thousands of consumers resolve unauthorised charges by combining a bank dispute with a company complaint. Keep the email thread and dispute reference number in case you need to escalate to the MDTCA.

Refund rights and how to claim if Speedify keeps your money

Not all cancellations result in refunds, but you have specific legal grounds to request one in certain situations.

When you can request a refund

Under Malaysia's CPA 1999, you have the right to cancel and receive a refund within 14 days of purchase if you are unhappy with the service. This applies to both free trials that convert to paid subscriptions and direct paid sign-ups. After 14 days, refund eligibility depends on Speedify's refund policy, which may not offer refunds for unused service on monthly plans.

However, if Speedify charged you after you successfully cancelled, or if the company failed to honour your cancellation request, you have grounds to demand a refund of that unwanted charge regardless of how long ago you cancelled. This is not discretionary-it is your right under consumer law.

How to request a refund from Speedify

1. Gather your cancellation confirmation email and your bank statement showing the unwanted charge.
2. Email [email protected] with the subject "Refund Request - [Your Account Email]".
3. Explain clearly: "I cancelled my subscription on [date] and have confirmation. I was charged again on [date]. Please refund [amount in RM] to my original payment method."
4. Attach screenshots of your cancellation confirmation and the bank charge as proof.
5. Request a response within 7 days and keep a copy of your email for your records.

Speedify typically responds within 3-5 business days. If they refuse or do not respond after 7 days, escalate to the MDTCA with all your documentation. Tocancel recommends sending this refund email via a method that creates a timestamp (email with read receipt), not via the website contact form, because you need proof of submission.

Common mistakes people make when cancelling Speedify

Cancelling a subscription sounds straightforward, but small errors often leave you still paying. Here are the traps to avoid.

Deleting the app instead of cancelling the subscription

This is the single most common reason renewal charges still arrive after someone thinks they have quit Speedify. Removing the app from your phone or computer does nothing to stop billing. The subscription remains active on Speedify's servers and renews automatically. You must cancel through the account portal, App Store, or Google Play-not through the app itself.

Cancelling on the wrong platform

If you signed up through Google Play but try to cancel via the Speedify website, or vice versa, your cancellation will not be processed because your payment is managed by Google, Apple, or Speedify's own payment system-not by you. The three platforms do not synchronise cancellation requests across each other. Always cancel on the platform where you originally subscribed.

Cancelling too close to renewal or waiting too long

Speedify often processes charges 24-48 hours before your stated renewal date. If you cancel on 29 August and your renewal date is 30 August, you may still be charged on 30 August because the system has already triggered the billing. Cancel at least 3 days before renewal to be safe. Conversely, if you wait until the day after renewal, you have already been charged for another month, and Speedify may refuse a refund for that period.

Not keeping cancellation proof

If you do not take a screenshot of your cancellation confirmation or save the confirmation email, you have no evidence you cancelled if a charge appears later. Banks and the MDTCA will ask for proof. Without it, disputing the charge becomes much harder. Screenshot every step of the cancellation process and save the confirmation email.

Checklist before and after cancelling Speedify

Use this checklist to ensure you cancel correctly and protect yourself from accidental charges.

Tocancel recommends printing or saving a PDF of this checklist and following it step by step. It takes 10 minutes and prevents weeks of hassle if something goes wrong.

Speedify alternative VPN and connection tools in malaysia

If you are cancelling Speedify because it no longer meets your needs, you may want to explore alternatives. Below is a comparison of similar services available to Malaysian users.

If you are cancelling Speedify primarily because of foreign-currency charges, note that all international VPN services will charge in USD unless they open a Malaysian payment system-which few have done. Tocancel recommends asking your bank about currency conversion protection or using a prepaid card to control exposure.

Contact information and escalation for Speedify complaints

If Speedify refuses to respond to your cancellation or refund request, you have formal channels to escalate. Keep records of all attempts to contact Speedify before escalating to government authorities.

Speedify direct contact

Email: [email protected]

Website: speedify.com (no published phone number or live chat for Malaysian support)

Response time: typically 3-5 business days by email

Malaysian consumer authority for unresolved complaints

Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna - KPDNHEP):

Website: www.kpdnhep.gov.my

Email: Submit complaints through their online portal

Phone: 1-800-86-5555 (toll-free complaints hotline)

Office hours: Monday to Friday, 8:30 AM-5:00 PM (Malaysian Standard Time)

File a complaint with the MDTCA if Speedify does not refund an unauthorised charge within 14 days of your request, or if the company continues to charge you after you have cancelled. Bring your cancellation confirmation, invoice emails, and bank statements. The MDTCA can order a refund and investigate whether Speedify breached the Consumer Protection Act 1999.

Final summary: take action now and protect your rights

Cancelling Speedify in Malaysia is manageable once you know your platform and your rights. Whether you are unhappy with the service, concerned about foreign-currency charges, or simply do not need connection bonding anymore, you have the legal right to stop your subscription without penalty.

The key is to cancel on the correct platform (website, App Store, or Google Play), do so at least 3 days before renewal, save your confirmation, and monitor your bank statement afterwards. If an unwanted charge appears, contact Speedify immediately, then escalate to the MDTCA if the company does not respond.

Malaysia's Consumer Protection Act 1999 protects you. If Speedify refuses to honour your cancellation or refund a wrongful charge, the MDTCA enforces your rights at no cost to you. Tocancel has helped thousands of consumers cancel subscriptions across Malaysia by walking them through exactly these steps. Start your cancellation today using the method for your platform, and take that screenshot of confirmation now-it is your legal safeguard.