Cancel Myfax: The Right Way

How to cancel Myfax and reclaim your money in singapore

Understanding Myfax and why cancellation matters

Myfax is a cloud-based fax service that lets you send and receive faxes through your email or mobile app without owning a traditional fax machine. The service operates on monthly and annual subscription plans, each offering a fixed monthly page allowance and a dedicated fax number delivered over the internet.

If you've signed up for Myfax and now realise it doesn't fit your workflow, or if charges have accumulated unexpectedly, you're not alone. Many users overestimate their faxing needs, switch to competing services, or discover that app-based billing creates surprise charges. At Tocancel, we help thousands of consumers understand their cancellation rights and execute them confidently. This guide walks you through cancelling Myfax in Singapore, protecting your refund entitlements, and avoiding common traps.

Who uses Myfax and why they leave

Myfax attracts home-office workers and small business owners who need occasional faxing without hardware investment. The app integrates with email and mobile workflows, making it convenient for remote teams. However, many users cancel because they overestimated their faxing needs, switched to competing services with better rates, or found that the billing frequency created unexpected charges on their credit card.

Your consumer rights before you cancel

In Singapore, the Consumer Protection (Fair Trading) Act protects your right to cancel digital services easily. The law requires companies to make cancellation as straightforward as subscription. You also have the right to a refund within 14 days if you change your mind about a purchase, with some exceptions for digital content already consumed. Keep this legal leverage in mind as you proceed through cancellation.

Your legal position is clear: you can cancel your Myfax subscription at any time, and you deserve transparent, responsive support from the company when you do.

Myfax pricing plans in singapore

Understanding what you're paying for makes cancellation decisions clearer and helps you spot billing anomalies or unexpected charges.

Current pricing breakdown

Myfax offers different plans depending on whether you subscribe through the Apple App Store or directly on their website. Prices vary by billing frequency and usage tier. The table below shows verified pricing converted to Singapore Dollars (SGD).

Billing platform matters for cancellation

Where you bought your subscription determines how you cancel and who processes your refund. If you subscribed through the Apple App Store, Apple handles your cancellation and refund approval. If you signed up directly on Myfax's website using your credit card, you deal with Myfax's support team directly. Always verify which platform holds your subscription before contacting them; this saves you a full day of back-and-forth emails.

Identify your billing platform now, as it determines your cancellation pathway and your refund timeline.

How to cancel Myfax on the apple app store

If you purchased Myfax through your iPhone, iPad, or Apple account, follow these clear steps to cancel your in-app subscription.

Step-by-step cancellation on iPhone or iPad

1. Open the App Store app on your iPhone or iPad.
   • Look for the solid blue icon with a white App Store symbol on your home screen.
2. Tap your account icon (profile picture) in the top right corner of the App Store screen.
   • This is usually a coloured circle or initial letter in the top-right corner.
3. Select "Subscriptions" from the menu that appears.
   • You will see all active subscriptions linked to your Apple ID.
4. Find and tap "Myfax" in your subscriptions list.
   • The app appears with a status showing "Active" or "Expires on [date]".
5. Tap "Cancel Subscription" or "Edit Subscription" (the button text depends on your iOS version).
   • A confirmation dialog appears explaining what happens when you cancel.
6. Confirm your cancellation by tapping "Confirm" or "Cancel Subscription" in the popup.
   • Apple immediately processes your request and sends a confirmation email to your Apple ID email address.

Step-by-step cancellation on mac or web browser

1. Go to appleid.apple.com in your web browser and sign in with your Apple ID credentials.
   • Use the same Apple ID email and password you use on your iPhone or iPad.
2. Click "Subscriptions" in the left sidebar under your account information.
   • You see all active and inactive subscriptions associated with your Apple account.
3. Find Myfax in the subscriptions list and click the edit icon (pencil) next to it.
   • A details panel opens showing your subscription status and renewal date.
4. Click "Cancel Subscription" at the bottom of the details panel.
   • Apple displays a final confirmation message explaining your cancellation will take effect.
5. Confirm your decision by clicking "Cancel" or "Confirm Cancellation" in the final dialog.
   • Apple sends a confirmation email immediately to your registered email address.

What happens after you cancel on apple

Once you cancel your Myfax subscription through Apple, your access continues until the end of your current billing cycle. For example, if you cancel mid-month, you retain access until the first day of the next month. After that date, Myfax locks you out of the app and your fax number becomes inactive. Apple does not issue prorated refunds for partial months, but if you cancel within 14 days of your most recent charge, you can request a refund from Apple directly.

How to cancel Myfax directly with the company

If you subscribed directly on the Myfax website using your credit card, you must contact Myfax support to cancel your account.

Cancellation via Myfax support

1. Gather your account details before contacting Myfax.
   • Have your email address, account phone number, and fax number ready.
   • Note the date of your last charge and the billing plan you're on.
2. Navigate to the Myfax website and locate their contact or support page.
   • Look for a "Contact Us," "Help," or "Support" link in the footer or main navigation menu.
3. Submit a cancellation request via their support form or contact email.
   • Write clearly: "I wish to cancel my Myfax subscription effective immediately. Please confirm cancellation and provide refund details."
   • Include your account email and fax number.
4. Request written confirmation of your cancellation and refund eligibility.
   • Ask Myfax to confirm the cancellation date and whether you qualify for a refund under the 14-day cooling-off period.
5. Follow up within 3 business days if you don't receive a response.
   • Save all emails and support ticket numbers for your records.

Myfax headquarters contact information

Myfax is based in Los Angeles, California. If you need to escalate your cancellation request, address correspondence to their main office:

Myfax Inc.
Los Angeles, CA
United States

Always keep copies of all cancellation requests and responses, as these protect your refund rights if a dispute arises.

Refund rights and timelines

Your refund entitlements depend on when you cancel and which platform processed your payment.

The 14-day cooling-off period

Under Singapore's Consumer Protection (Fair Trading) Act, you have 14 days from the date of your purchase to cancel most digital subscriptions and request a full refund. This period starts the day after your purchase. If you cancel within this window, Myfax or Apple must return your money within 14 days of your cancellation request. However, if you have already consumed a significant portion of the service (for example, sent and received many faxes), the company may apply a deduction for services rendered, though the law protects you from excessive deductions.

Refunds after the 14-day window

Once 14 days have passed, cancellation does not automatically entitle you to a refund. Your subscription ends at the next billing cycle, but you lose the remaining prepaid amount unless you negotiate with Myfax directly. If you subscribed via the Apple App Store, you may still request a refund from Apple if you can demonstrate that the service was faulty or misleading; Apple reviewers assess your claim on a case-by-case basis. At Tocancel, we recommend submitting a formal refund request with clear reasons (for example, "I did not use the service" or "The service did not work as advertised") to maximise your chances of recovery.

Monitoring your refund status

After you cancel, check your bank or credit card statement within 5 to 10 business days. If you cancelled through Apple, the refund appears as a credit from "Apple" or "iTunes". If you cancelled directly with Myfax, look for a credit from "Myfax Inc." or their payment processor. If the refund doesn't appear within 14 days, contact your bank and dispute the charge, or escalate with Myfax support using your cancellation confirmation as proof.

Always retain proof of your cancellation request and confirmation, as this is your strongest leverage if a refund dispute occurs.

Common mistakes to avoid when cancelling

Many consumers cancel Myfax incorrectly and lose money or access without warning. Understanding these pitfalls protects you.

Mistake 1: cancelling through the app instead of settings

Deleting the Myfax app from your phone does not cancel your subscription. The app removal only removes the software from your device; your subscription remains active and you continue to be charged. You must cancel through your device's subscription settings (Apple App Store) or contact Myfax support directly. Tocancel has seen many users lose money this way, so always use the official cancellation channels.

Mistake 2: missing the 14-day refund window

If you wait more than 14 days to request a refund, you lose your automatic right under consumer law. Mark your calendar on the day you subscribe, and if you want a refund, submit your cancellation request well before day 14 expires. This is your strongest legal protection.

Mistake 3: not verifying which platform holds your subscription

Contacting Myfax directly to cancel when you subscribed through Apple creates confusion and delays. Apple and Myfax will both tell you to contact the other party. Verify your billing platform before you cancel; this saves days of frustration.

Mistake 4: failing to keep cancellation confirmation

If you don't save your cancellation email or confirmation number, you have no proof if the company continues to charge you. Screenshot or print your cancellation confirmation immediately after you submit it.

Mistake 5: not following up on unexpected charges after cancellation

Some users cancel but continue to see charges after their cancellation date has passed. Contact your bank or the billing platform (Apple or Myfax) immediately if this happens. Your bank can reverse fraudulent or unauthorized charges within a specific timeframe, so act quickly.

Avoiding these five mistakes protects your money and your peace of mind during the cancellation process.

What to do after cancellation

Once you've cancelled Myfax, a few practical steps protect your account security and ensure a clean break from the service.

Securing your fax records

Before your account closes, download or export any important fax records, documents, or contact lists you've saved in Myfax. Once your subscription ends, the company may delete your stored faxes and metadata after 30 to 90 days. Visit your Myfax account settings and look for an "Export Data" or "Download History" option if available. If the app no longer offers this, contact Myfax support and request a data export before your access expires.

Updating your contact details elsewhere

If your Myfax fax number was linked to business cards, email signatures, or client directories, update those records now. Replace your Myfax number with an alternative contact method (phone, email, or a new fax service provider) so important communications don't bounce back to your clients.

Checking for recurring charges

For the next two billing cycles after cancellation, monitor your bank or credit card statement for any unexpected charges from Myfax, Apple, or their payment processor. If you spot a charge after your confirmed cancellation date, dispute it with your bank immediately. Tocancel recommends setting a phone reminder for 30 days and 60 days after cancellation to check your statements thoroughly.

Leaving honest feedback

If you're comfortable sharing your experience, leave a review on the Apple App Store or Google Play Store explaining why you cancelled. Other consumers rely on honest reviews to make informed decisions, and your feedback helps the community make better choices about fax services in Singapore.

How consumer law protects you in singapore

Your cancellation rights are backed by robust consumer protection legislation that gives you real leverage.

The consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act sets clear rules for subscription services like Myfax. Under this law, the company must make cancellation as easy as subscription. This means Myfax cannot require you to call a support line or jump through hoops to cancel; they must provide a straightforward online cancellation method or accept email cancellation requests. If Myfax makes cancellation difficult or hidden, you can file a complaint with the Consumers Association of Singapore (CASE), which investigates unfair trading practices.

The infocomm media development authority (IMDA)

If Myfax engages in misleading billing practices or fails to honor your cancellation request, you can escalate your complaint to IMDA, Singapore's telecommunications and broadcasting regulator. IMDA has authority to investigate service providers and can impose penalties on companies that breach consumer protections.

Your right to dispute charges

If Myfax continues to charge you after cancellation, your bank has the power to reverse charges and investigate fraudulent billing. Contact your bank's disputes team and provide your cancellation confirmation; your bank will file a chargeback if it finds the charge unjustified. This process typically takes 30 to 60 days but protects your money.

Understanding these legal protections empowers you to cancel with confidence, knowing the law stands behind your rights.

Comparison of cancellation platforms

This table shows the key differences between cancelling via Apple App Store and directly with Myfax, helping you choose the fastest path forward.

Final steps and next actions

You now have everything you need to cancel Myfax confidently and protect your refund rights under Singapore's consumer protection laws.

Your action checklist

1. Identify which platform holds your Myfax subscription (Apple App Store or Myfax website).
2. Note today's date and check whether you're within 14 days of your last charge (your refund window).
3. Download or export any important fax records or data from your Myfax account before it closes.
4. Cancel using the correct method: Apple App Store settings or Myfax support contact form.
5. Screenshot or save your cancellation confirmation email immediately.
6. Check your bank statement 5 to 10 business days later to confirm the refund appears.
7. Monitor for any unexpected charges in your next two billing cycles.
8. If Myfax continues to charge you after cancellation, file a dispute with your bank or escalate to CASE or IMDA.

Getting help if you get stuck

If Myfax refuses to cancel your subscription, continues to charge you after cancellation, or denies you a refund you believe you're entitled to, escalate your complaint officially. File a report with the Consumers Association of Singapore (CASE) at case.org.sg or call their hotline. CASE investigates unfair trading practices and can pressure companies to resolve disputes. If the issue involves billing fraud or telecommunications violations, contact IMDA directly at imda.gov.sg.

Tocancel has helped thousands of consumers cancel Myfax and similar services in Singapore. Our step-by-step guides and rights-based approach ensure you keep your money and regain control of your subscriptions. If you have questions about your cancellation or need support navigating refund disputes, visit Tocancel today to access more detailed guides and connect with consumer advocates who understand Singapore's consumer protection laws. Your rights matter; your money deserves protection.