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Cancel Myfax: Step-by-Step Guide
Learn how to cancel Myfax easily and avoid unexpected charges. Get the complete guide with a 4.8/5 rating. Start your cancellation today!
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How to cancel MyFax in south africa and stop automatic charges
What MyFax is and why south african users cancel
MyFax is a cloud-based fax service that lets you send and receive faxes through email, web browsers, and mobile apps instead of using a physical machine. The service gives you a dedicated fax number and manages all your faxes through MyFax Central, email forwarding, or smartphone applications. Most plans include a monthly allowance of inbound and outbound pages, and your subscription renews automatically each month unless you actively cancel it.
If you've decided MyFax no longer fits your needs, or you've found a cheaper alternative, cancelling is straightforward once you know the correct method. However, there are important steps to follow to avoid unexpected charges on your credit card or bank account. This guide from Tocancel walks you through every method to cancel, what happens to your access, and your rights as a South African consumer if the company refuses to stop charging you.
Common reasons south africans cancel MyFax
You might cancel if you're no longer sending or receiving faxes regularly, you've switched to a competitor like eFax or J2 Global services, or you find the monthly cost unjustifiable for your actual usage. If you cancel during a free trial period, your access stops immediately. If you cancel during a paid billing cycle, you typically retain access until the end of that month, so you won't lose service mid-cycle.
Understanding why you want to cancel helps you choose the right timing and prevents regret later on. Tocancel recommends documenting your cancellation date and any correspondence so you have proof if disputes arise.
MyFax pricing in south africa and what you're currently paying
Your billing plan determines how much you pay and when charges appear on your statement. Understanding your current plan helps you make an informed cancellation decision and confirms whether you're paying for features you no longer use.
Current MyFax pricing in south africa
MyFax pricing is displayed in USD on the company's official website. However, the clearest pricing data for South African users comes from the iOS App Store listing, where the service shows monthly charges in ZAR (South African rand). The standard plan costs approximately R209.99 per month and includes roughly 300 combined inbound and outbound fax pages.
| Plan name | Price (ZAR) | Billing period | Page allowance | Best for |
|---|---|---|---|---|
| MyFax standard (iOS) | R209.99 | Monthly | ~300 combined pages | Most South African users |
| Web-based plans (USD) | Variable | Monthly | Varies by tier | Business users with heavy fax volume |
Finding your exact plan and recent charges
Log into MyFax Central or check your app store subscription settings to confirm what you're currently paying. You'll find your plan details, billing date, and the exact amount MyFax charges on each renewal. Take a screenshot of this information before you cancel, as it protects you if refund disputes arise later.
Check your bank or credit card statements for the past three months to see exactly what MyFax has charged you. Sometimes the amount differs from what you expected due to exchange rate fluctuations or additional fees. Having this record strengthens any refund request you make to MyFax or to your bank.
How to cancel MyFax on different platforms
Your cancellation method depends on how you originally subscribed. Cancelling through MyFax Central (the web) is the most direct route, but if you subscribed through an app store, you must cancel there instead to stop future charges.
Cancelling via MyFax central on the web
This is the primary cancellation method and takes approximately five to ten minutes if you have your login credentials ready.
- Open your web browser and go to MyFax Central at myfax.com
- If you're not already logged in, enter your MyFax number or email address and your password
- Click the login button to access your account dashboard
- Navigate to your account settings
- Look for a menu item labeled "Account Details," "My Account," or "Settings" in the top navigation or sidebar
- Select the "Billing" or "Subscription" tab from the options displayed
- Locate the cancellation option
- Find the button or link labeled "Cancel My Account," "Cancel Subscription," or "Downgrade Plan"
- Click it to begin the cancellation process
- Follow the cancellation prompts
- MyFax may ask why you're leaving or offer alternative plans at lower prices
- You can skip these offers and proceed to confirm cancellation
- You may also choose to pause your subscription instead of cancelling completely if you think you'll return later
- Confirm your cancellation request
- Review the cancellation details, including your final access date
- Click "Confirm Cancellation" or "Complete Cancellation" to finalize the request
- Save your confirmation email
- MyFax will send you a confirmation email with your cancellation date and reference number
- Forward this email to yourself or save it to a folder for your records
- Do not delete this email; you'll need it if you need to dispute future charges
Once you complete these steps, your MyFax subscription ends at the date shown in the confirmation email, and no further charges should appear on your account.
Cancelling a MyFax subscription through the iOS app store
If you subscribed to MyFax via the Apple App Store rather than MyFax Central, you must cancel through Apple's subscription management system. App Store subscriptions don't automatically cancel through MyFax Central, so skipping this step means charges will continue.
- Open the Apple App Store on your iPhone or iPad
- Look for the profile icon in the bottom right corner of the screen
- Tap it to open your account menu
- Tap "Subscriptions"
- This option appears near the top of your account screen
- You'll see a list of all active subscriptions you manage through the App Store
- Find MyFax in your subscriptions list
- Locate MyFax and tap it to view your subscription details
- You'll see your plan name, renewal date, and pricing
- Tap "Cancel Subscription" or "Cancel Free Trial"
- The exact wording depends on your plan type
- A confirmation dialog will appear asking you to confirm the cancellation
- Confirm your cancellation
- Tap the confirmation button to finalize the cancellation request
- Apple will show you your final access date and send a confirmation email
- Verify the cancellation in your email
- Apple sends a confirmation email to the address associated with your Apple ID
- Keep this email in a safe folder for your records
Your MyFax access will continue until the end of your current billing period, then stop automatically. No further charges will appear on your App Store billing.
Cancelling a MyFax subscription through google play store
If you subscribed via Google Play Store on an Android device, you must cancel through Google's subscription management system, not through MyFax.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner of the screen
- Tap "Manage subscriptions"
- This option appears in the menu below your account name
- Find and tap MyFax
- Look through your subscriptions list and select MyFax
- You'll see your plan details and renewal date
- Tap "Cancel subscription"
- Google will ask you to confirm the cancellation
- You may see offers to pause or downgrade your plan instead
- Follow the prompts to confirm
- Tap the final confirmation button to end your subscription
- Google will send a confirmation email to your account email address
- Save your confirmation for your records
- Keep the confirmation email in a safe location
- Note the date your access will end
Your MyFax subscription will remain active until the end of your current billing period, then automatically cancel. No renewal charge will occur after that date.
What happens after you cancel MyFax
After you submit a cancellation request, several things happen in sequence. Understanding this timeline helps you prepare and confirms that the cancellation is working correctly.
Immediately after you cancel
Your cancellation request is processed instantly, and MyFax sends you a confirmation email within minutes. This email includes your cancellation reference number, your final access date, and details about any refund eligibility. Your MyFax account remains fully active and usable until the end of your current billing period.
During your final billing period
You retain full access to MyFax Central, your fax number, and all your stored faxes until midnight on your final access date. You can still send and receive faxes and download or export any faxes you want to keep. It's wise to download or export important faxes before your account closes, as MyFax may delete your data after the cancellation date.
After your final access date
Your MyFax account closes and you lose access to MyFax Central, your fax number, and your stored fax history. The company may delete your account data within 30 to 90 days of cancellation. If you need to send or receive faxes after cancellation, you'll need to subscribe to a new service.
Refunds and credits for MyFax cancellations
MyFax's refund policy depends on when you cancel and which plan you hold. Tocancel recommends understanding your refund eligibility before you submit a cancellation request so you can take action if you qualify for a refund.
Refund eligibility and timelines
If you cancel during a free trial period, you are not eligible for a refund because you haven't been charged. If you cancel during a paid billing cycle, MyFax typically does not issue refunds for unused portions of the month. Instead, your subscription continues until the end of the current billing period, and no further charges occur after that date.
However, South African consumer law may entitle you to a partial refund if you cancel within a certain period of signing up or if you can prove the service didn't meet agreed standards. Tocancel recommends checking your original contract or subscription agreement for specific refund terms.
How to request a refund from MyFax
If you believe you qualify for a refund, contact MyFax customer support directly and provide your cancellation reference number, the date you cancelled, and the reason you believe a refund is warranted. Keep detailed records of all communication with MyFax, including dates, times, and names of support representatives.
If MyFax refuses your refund request, and you believe you have a valid claim under South African consumer protection law, you can escalate to the National Consumer Commission (NCC). Tocancel advises writing to the NCC with copies of your evidence, including your cancellation confirmation, bank statements, and all correspondence with MyFax.
Your consumer rights and how south african law protects you
As a South African consumer, you have specific legal rights when cancelling a subscription service. Understanding these rights empowers you to challenge unfair practices and recover money if MyFax breaks the rules.
Consumer protection act 68 of 2008
The Consumer Protection Act (CPA) governs all online services and subscriptions sold to South Africans, including MyFax. Under the CPA, you have the right to cancel a subscription within 14 calendar days of purchase without penalty or charge. This period is known as the "cooling-off period," and it applies even if you've already started using the service.
Your legal position is clear: if you cancel within 14 days of signing up, MyFax must refund your full payment, even if you've used the service extensively during that period. After the 14-day window closes, you can still cancel at any time, but MyFax is allowed to charge you for the remainder of your current billing cycle.
The CPA also requires MyFax to make cancellation easy and transparent. The company cannot hide the cancellation method or make it deliberately harder to cancel than to subscribe. If MyFax violates these rules, you can lodge a complaint with the National Consumer Commission.
The national consumer commission (NCC) and how to escalate
If MyFax refuses to process your cancellation, refuses a refund you believe you're entitled to, or continues charging you after you've cancelled, you can escalate your complaint to the National Consumer Commission. The NCC is the government body responsible for enforcing consumer rights across South Africa.
To lodge a complaint, visit the NCC website at ncc.org.za and submit your complaint in writing. Include your cancellation confirmation, bank statements showing charges, copies of all emails and correspondence with MyFax, and a clear explanation of how MyFax has violated your rights. The NCC will investigate your complaint and can force MyFax to refund you, pay damages, or change its practices.
Common mistakes to avoid when cancelling MyFax
Cancellation seems simple, but small mistakes can leave you paying for months longer than necessary. Below are the pitfalls Tocancel sees most often, and how to sidestep them.
Mistake 1: cancelling only on the web while your app store subscription remains active
Many users cancel their MyFax account on the web but forget to cancel their app store subscription. This means the App Store continues to renew your subscription every month, even though your MyFax Central account is closed. Your bank sees charges but you have no access to MyFax, leaving you confused and out of pocket.
Always check both your web account and your app store subscriptions. If you subscribed via iOS App Store or Google Play, you must cancel there. Cancelling your MyFax Central account alone is not enough.
Mistake 2: assuming automatic cancellation happens without confirmation
Some users assume that MyFax will automatically cancel if they simply stop using the service. This is false. MyFax will continue charging you every month unless you submit an explicit cancellation request and receive a confirmation. Inactivity does not trigger cancellation.
Always submit a cancellation request through one of the methods described above and wait for a confirmation email. This confirmation is your proof that the cancellation is processed.
Mistake 3: not keeping your cancellation confirmation email
Users often delete their cancellation confirmation email after cancelling, then find charges still appearing on their bank statement months later. Without the confirmation email, you have no proof of when you cancelled or what MyFax promised you.
Save your cancellation confirmation email in a dedicated folder and forward it to yourself as a backup. Keep it for at least six months after cancellation.
Mistake 4: cancelling just before the renewal date and expecting an instant refund
If you cancel one day before your renewal date, MyFax typically does not refund the charge that appears the next day. The company considers the charge already "in the system" and may refuse to reverse it. If this happens, you need to contact your bank or credit card company directly to dispute the charge.
Cancel early in your billing cycle if you want to minimize the amount you pay before cancellation becomes effective. This gives MyFax time to process your request before renewal charges are finalized.
After cancellation: what to do with your faxes and contacts
Once you've cancelled, you lose access to your MyFax inbox and fax history. Plan ahead to preserve what you need.
Download or export your fax history before the cancellation date
Log into MyFax Central and look for options to download, export, or archive your faxes. Most services allow you to export faxes to PDF or email them to yourself. Do this at least one week before your final access date, in case MyFax deletes your data immediately after cancellation.
Update contacts who send faxes to your MyFax number
If business partners or clients regularly send faxes to your MyFax number, notify them before your account closes. Provide them with an alternative contact method or a new fax number if you've switched to another service. Without notice, faxes sent to your old MyFax number will bounce or be lost.
Checklist: confirming your MyFax cancellation is complete
Use this checklist to confirm that your cancellation has been processed correctly and that future charges will stop.
| Task | Status | Notes |
|---|---|---|
| Cancelled MyFax Central account via web or app | ☐ | Save the confirmation email |
| Cancelled app store subscription (iOS or Android) | ☐ | If you subscribed through an app store |
| Downloaded or exported your fax history | ☐ | Before final access date |
| Noted your final access date and reference number | ☐ | Keep this for disputes |
| Monitored your bank account for future charges | ☐ | Check for charges after final access date |
Once all boxes are ticked, your cancellation is secure. If charges appear after your final access date, contact your bank and dispute the transaction, then escalate to the National Consumer Commission if needed.
Alternatives to cancelling: pause, downgrade, or switch services
Cancelling completely may not be your only option. Consider these alternatives if you're uncertain about fully leaving MyFax.
Pausing your subscription instead of cancelling
Some subscription services offer a pause feature that temporarily stops billing while keeping your account active. If MyFax offers this option, pausing lets you stop charges without losing your fax number or history. You can reactivate whenever you're ready.
Ask MyFax customer support whether a pause option is available. This is especially useful if you think you might need the service again in a few months.
Downgrading to a cheaper plan
If the cost is your main concern, downgrade to a lower-tier plan instead of cancelling. This keeps your fax number active and your history intact while reducing your monthly bill. Log into MyFax Central and look for a "Change Plan" or "Downgrade" option in the Billing section.
Switching to a competitor
Popular alternatives to MyFax in South Africa include eFax, J2 Global, and other cloud-based fax services. Before you switch, check pricing, page allowances, and integration with your email or business software. Tocancel recommends comparing at least two alternatives before you cancel MyFax, so you don't accidentally pay twice.
MyFax contact details and addresses in south africa
If you need to contact MyFax directly to discuss cancellation, refunds, or disputes, use these details. Note that MyFax is based in North America, so response times may take longer than you expect.
MyFax customer support
Customer support is typically available through the MyFax Central portal or via email. Visit myfax.com and look for a "Contact Us" or "Support" link to submit a request. You can also try calling their North American phone line, though international rates will apply from South Africa.
MyFax corporate address
MyFax is owned by j2 Global and has offices in Los Angeles, California, United States. For formal complaints or legal correspondence, send letters to the Los Angeles address listed on their website.
If you cannot reach MyFax or believe the company has violated your rights, escalate to the National Consumer Commission at ncc.org.za or contact the Consumer Goods and Services Ombud (CGSO) for additional support.
Summary: take action and cancel MyFax today
Cancelling MyFax is straightforward once you follow the correct steps. You have the right to cancel at any time under South African consumer law, and the Consumer Protection Act gives you a 14-day cooling-off period to change your mind with a full refund.
Choose your cancellation method based on how you subscribed: if you signed up via the web, cancel through MyFax Central; if you subscribed through an app store, cancel there instead. Save your confirmation email, monitor your bank account for future charges, and escalate to the National Consumer Commission if MyFax continues charging you after you've cancelled.
Remember: you have the power to stop paying for services you no longer use. Thousands of South African consumers have successfully cancelled MyFax and recovered money by following these steps. Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and understand their rights under South African law. Visit tocancel.com today to explore guides for other services, connect with consumer advocates, and take back control of your subscriptions. Tocancel empowers you to cancel with confidence, backed by clear legal information and step-by-step guidance. Your money is yours to keep.