Cancel Byju'S: Step-by-Step Guide

How to cancel byju's in singapore and reclaim your money

Why you might want to cancel byju's and what this section covers

Byju's is an education technology platform delivering K-12 lessons, test preparation content, and app-based learning through subscriptions and one-off product purchases. You may have signed up for a monthly or annual app subscription, purchased a tablet bundle with courses, or enrolled in a home tuition program. Whatever product you own, cancelling Byju's is straightforward once you identify your product type and follow the correct cancellation route for your situation.

You have clear consumer rights in Singapore, and Byju's cancellations are governed by the Consumer Protection (Fair Trading) Act. At Tocancel, we help thousands of Singapore consumers navigate subscription cancellations every month. Many users tell us they signed up for a free trial and forgot to cancel before charges began, or they discovered the teaching style didn't match their child's learning needs. The good news is that you may qualify for a full refund if you act within 14 days of your purchase or subscription start date.

Common reasons to cancel byju's

Cancel Byju's if the app's teaching methodology doesn't suit your child, if you're paying for features you never use, or if recurring charges continue after you stopped using the service. You should cancel immediately if you notice unauthorized charges, if the service differs significantly from what marketing materials promised, or if you prefer a different learning platform. Acting quickly protects your finances and triggers your refund eligibility window.

Types of byju's products available in singapore

Byju's offers three main product categories across Singapore. The Learning App subscription charges you monthly or annually and works on iOS and Android devices. Limited Offer Products bundle courses with devices or access packages, typically sold at promotional prices. Home Tuition programs connect students with tutors and vary in duration and cost. Your cancellation method depends entirely on which product you purchased, so identifying your product type first ensures you follow the correct cancellation procedure and avoid wasted time contacting the wrong department.

Pricing and billing structure for singapore customers

This section shows you what Byju's typically charges Singapore customers and when your refund eligibility expires.

Byju's publishes pricing in USD, and the estimates below use an approximate exchange rate of 1 USD to 1.35 SGD. Your actual charge may vary depending on app store taxes, payment method fees, and currency fluctuations at the time of billing. Always check your receipt or payment confirmation for your exact charge.

Your consumer rights and what the law protects you for

Singapore's Consumer Protection (Fair Trading) Act gives you strong cancellation rights, and understanding them empowers you to act with confidence.

Legal protection under singapore consumer law

The Consumer Protection (Fair Trading) Act protects you in every transaction with Byju's. Your legal position is this: you have the right to cancel any distance contract (including app subscriptions and online purchases) within 14 calendar days of purchase or service start, and you are entitled to a full refund if you act within that window. The company cannot refuse your cancellation request if you comply with the legal timeframe. If you cancel within 14 days, Byju's must refund all charges, though you may be liable for non-refundable delivery costs or administrative fees if they are clearly stated in the contract. The Consumer Protection Act is enforced by the Consumers Association of Singapore (CASE), and you can escalate complaints to CASE if Byju's refuses your lawful cancellation request.

Your cancellation rights beyond the 14-day window

If you cancel outside the 14-day refund window, your rights depend on your product type. For recurring subscriptions, you retain the right to cancel at any time and stop future charges; however, you generally cannot reclaim charges for periods already consumed unless you can demonstrate that the service was defective or Byju's breached the contract. For one-time purchases (tablets, bundles), cancellation outside 14 days depends on Byju's cancellation policy and whether the product has been used or damaged. This means acting quickly within the 14-day window gives you maximum financial protection, while cancelling later means you stop future charges but may lose the refund for past months.

Step-by-step: how to cancel byju's app subscriptions on iOS

If you subscribed through Apple App Store, you must cancel through the App Store itself, not directly via Byju's.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your account profile icon in the top right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find and tap "BYJU'S Learning App" in your active subscriptions list.
5. Tap "Cancel Subscription" and follow the on-screen prompts.
6. Choose your cancellation reason if prompted (this helps Apple track service issues).
7. Confirm your cancellation by tapping the final confirmation button.
   • Your subscription remains active until the end of your current billing period. Check your next billing date immediately after cancellation to confirm.
   • You will receive a confirmation email from Apple within a few minutes.
   • Do not delete the Byju's app from your device; deletion does not cancel the subscription.

After you complete these steps, your subscription stops and no further charges occur after your current billing period ends. If you are within 14 days of your initial subscription start, email Tocancel's records and Byju's support at [email protected] with your Apple Order ID to request a refund; include screenshots of your cancelled subscription confirmation.

Step-by-step: how to cancel byju's app subscriptions on android

If you subscribed through Google Play Store, you must cancel through Google Play, not directly via Byju's.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Tap "Payments and subscriptions" from the menu options.
4. Select "Subscriptions" to view your active subscriptions.
5. Find and tap "BYJU'S Learning App" in the list.
6. Tap "Cancel subscription" at the bottom of the screen.
7. Select your cancellation reason (optional but useful).
8. Tap "Cancel subscription" again to confirm.
   • Your subscription remains active until the end of your current billing cycle. Verify your next billing date immediately.
   • Google Play will send a confirmation email to your registered account email address.
   • Do not uninstall the app; uninstallation does not cancel your subscription.

Once you complete cancellation on Google Play, no further charges will occur after your current billing period ends. If you are within 14 days of your subscription start date, send your Google Play Order ID and cancellation confirmation screenshot to [email protected] to request a full refund.

How to cancel limited offer products and device bundles

Limited Offer Products (course bundles) and device bundles follow a different cancellation process than app subscriptions and require direct contact with Byju's.

Cancelling limited offer products and devices

1. Locate your original purchase confirmation email from Byju's (check your inbox and spam folder).
2. Note your order number, purchase date, and the exact product purchased.
3. Send a cancellation email to [email protected] with the subject line "Cancellation Request - [Your Order Number]".
4. Include in your email:
   • Your full name and registered email address
   • Your order number and exact purchase date
   • The product name and price you paid
   • Your reason for cancellation (optional but recommended)
   • Your preferred refund method (credit card, bank transfer, or original payment method)
5. Request written confirmation of your cancellation within 48 hours.
6. Byju's will process your refund within 14 calendar days if you are within the refund window, or confirm that you are outside the window and cannot proceed with a refund.
   • If you purchased a device bundle, ensure the device is in undamaged, original condition. Byju's may inspect the device before approving your refund.
   • Keep all packaging and accessories with the device until your refund is fully processed.

Your cancellation request is stronger if you send it in writing to [email protected] within 14 days of delivery. This creates a paper trail and protects you if Byju's disputes your refund claim later. Tocancel recommends saving a copy of your cancellation email and any responses from Byju's to your computer or cloud storage.

Cancelling home tuition programs

Home Tuition cancellations have a shorter window than other products. You have 14 calendar days from your first orientation session to cancel and receive a full refund. After 14 days, your refund eligibility expires, though you may still cancel future sessions. Email [email protected] immediately with your tutor's name, the orientation date, and a cancellation request. Include your order number and registered phone number for faster processing.

After your cancellation: what happens next and what to check

Cancellation is complete, but several follow-up steps ensure you receive your refund and avoid surprise charges.

Confirming your cancellation was processed

After you cancel through the app store or email Byju's, take these steps immediately to protect yourself. Check your email inbox and spam folder for cancellation confirmation messages from Apple, Google Play, or Byju's. If you do not receive a confirmation email within 24 hours of cancelling an app subscription, or 48 hours of emailing a cancellation request for Limited Offer Products, contact the company again with screenshots of your cancellation action. Monitor your bank or credit card statement for 30 days to ensure no charges appear after your cancellation date. If you see a charge after cancellation, contact your bank or card issuer immediately and file a chargeback dispute; you have strong consumer protection here.

Refund timelines and what to expect

If you cancel within 14 days, Byju's must initiate your refund within 14 calendar days of receiving your cancellation request. Depending on your payment method, the refund may take an additional 3-10 business days to appear in your account. If you paid by credit card, the refund appears as a credit on your next statement. If you used a debit card or bank transfer, check your bank account within 10 business days. If no refund appears within 24 days of your cancellation request, email [email protected] with your cancellation confirmation and payment method details, and request an urgent refund status update. Tocancel advises keeping all cancellation confirmations and payment records for at least 3 months in case you need to dispute the refund later.

Common mistakes when cancelling byju's and how to avoid them

Cancelling Byju's is simple, but small errors can delay your refund or prevent cancellation entirely. Here are the traps to sidestep.

Mistake 1: deleting the app instead of cancelling the subscription

Many users believe deleting the Byju's app stops charges. It does not. Deleting the app only removes it from your device; your subscription remains active in the app store, and billing continues. You must cancel through Apple App Store or Google Play settings before deleting the app. Check your payment method one final time after deletion to confirm no charges occur in the following month.

Mistake 2: cancelling outside the 14-day refund window without checking the policy

If you cancel after 14 days, you lose the right to a full refund in most cases, though you stop future charges. Always check your purchase date and count 14 calendar days from that date. If you are close to day 14, submit your cancellation request immediately; being one day late can cost you your entire refund. Mark the 14-day deadline in your calendar on the day you purchase any Byju's product.

Mistake 3: not sending cancellation requests to the correct email address

Byju's has two email addresses: [email protected] for general inquiries and [email protected] specifically for cancellation requests. Sending your cancellation request to the wrong address delays processing and may cause you to miss the 14-day refund window. Always send Limited Offer Product and Home Tuition cancellations to [email protected] and include your order number in the subject line.

Mistake 4: not keeping cancellation confirmation screenshots

If you cancel an app subscription through the app store, take a screenshot of the cancellation confirmation screen or save the confirmation email from Apple or Google Play. If a dispute arises later and Byju's claims you never cancelled, these screenshots protect you. Tocancel recommends taking screenshots of every cancellation screen and storing them in a dedicated folder on your phone or computer.

Comparison of cancellation methods and which one is fastest

Different Byju's products have different cancellation routes, and speed varies by method.

The fastest cancellation route is through the app store where you purchased (Apple or Google Play), as cancellation happens instantly. Email cancellation for Limited Offer Products and Home Tuition is slower but required by law because these are not app store purchases. Regardless of method, send your cancellation request as early as possible within the 14-day window to ensure processing time.

Your checklist: cancel byju's and track your refund

Print or screenshot this checklist and complete each step to ensure your cancellation is processed correctly.

• Identify your product type: app subscription (iOS or Android), Limited Offer Product, device bundle, or Home Tuition program.
• Check your purchase or subscription start date and confirm you are within 14 calendar days.
• If app subscription: cancel through Apple App Store or Google Play (not by deleting the app).
• If Limited Offer Product, device, or Home Tuition: email [email protected] with your order number.
• Save a screenshot or copy of your cancellation confirmation and the confirmation email.
• Wait for Byju's to acknowledge your cancellation (within 48 hours for email requests).
• Monitor your payment method for no charges in the next billing cycle.
• Check for your refund within 10 business days of cancellation.
• If no refund appears, email [email protected] with proof of cancellation and request an urgent status update.

Contact byju's support and escalation steps if they refuse your cancellation

If Byju's refuses your cancellation or delays your refund beyond 14 days, you have legal escalation routes.

Direct contact details for byju's cancellations

Send all cancellation requests in writing to [email protected]. Include your order number, purchase date, and cancellation reason. Request written confirmation of cancellation within 48 hours. If you do not receive confirmation, follow up once by email; document this follow-up with a screenshot showing the send date and time.

What to do if byju's refuses or ignores your cancellation

If Byju's ignores your cancellation request after 48 hours, or refuses to refund you within 14 calendar days of cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE). File a complaint with CASE online at case.org.sg or call 6100 0315. Include copies of your purchase confirmation, cancellation email, and proof that Byju's refused or delayed your refund. CASE will contact Byju's on your behalf and mediate a resolution. You retain the right to file a chargeback dispute with your bank or credit card issuer if Byju's refuses to refund you within the legal window; your bank will investigate the charge and reverse it if your consumer rights claim is valid.

At Tocancel, we have helped thousands of consumers in Singapore cancel Byju's subscriptions and recover their refunds. Your consumer rights are clear under Singapore law, and you do not need to accept delayed responses or refusals. If you are clear, prompt, and document every step, Byju's will process your cancellation. Tocancel remains here to guide you through every stage of the cancellation process if you need reassurance or advice.