Cancel Think IQ Academy: The Right Way

How to cancel Think IQ Academy and stop unwanted charges in singapore

What is Think IQ Academy and why you might be locked into a subscription

Think IQ Academy is an online education platform that offers subscription-based access to cognitive assessment tools, IQ tests, retakes and learning materials. The service operates on a recurring monthly billing model rather than one-time purchases, which means you continue to be charged unless you actively cancel your subscription.

Many users sign up for a single IQ test and discover weeks or months later that they have been charged repeatedly. Understanding what you are paying for is your first step toward taking back control of your account.

Service overview and what you are paying for

Think IQ Academy charges a recurring monthly subscription, typically SGD $29.99 or equivalent in your local currency. Your membership unlocks unlimited test retakes, access to learning materials and certificates that you can download or share. The platform is marketed as a low-cost alternative to traditional in-person IQ testing centres.

When you create an account and begin a test, the platform often defaults you into a recurring monthly subscription rather than offering a one-off payment option clearly upfront. This design deliberately makes it easy to start paying but deliberately hard to stop.

How Think IQ Academy differs from similar education services

Unlike competitors that charge a flat fee per test, Think IQ Academy relies on automatic monthly renewals. This recurring model means your bank statement shows a charge every 30 days unless you cancel before your renewal date. The longer you remain unaware of this auto-renewal, the more money the company retains from you.

If you do not cancel in time, you lose the chance to stop the next charge because the billing cycle processes before you realise it has happened. This is why Tocancel emphasises the importance of acting quickly and confirming cancellation in writing.

Your legal rights when cancelling Think IQ Academy under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when dealing with subscription services that make cancellation difficult or unclear.

Legal protections that protect you

Under the Consumer Protection (Fair Trading) Act, Think IQ Academy is required by law to tell you clearly and upfront how your subscription renews, when you will be charged and exactly how you cancel. The company must provide a cancellation method that actually works, not one that is hidden behind multiple clicks or deliberately broken.

Your legal position is straightforward: you have the right to cancel at any time without penalty, even if you signed up for a monthly plan. Cancellation must take effect before your next billing date to prevent unwanted charges. If Think IQ Academy continues charging you after you cancel, or if the company refuses to honour a valid cancellation request, you have grounds to escalate to the Consumers Association of Singapore (CASE) or dispute the charge with your bank.

Your specific consumer rights

• You can cancel at any time, regardless of how long you have held the subscription
• Cancellation must become effective before your next billing cycle
• Think IQ Academy must provide you with written confirmation of cancellation within a reasonable timeframe
• You can request a refund for charges made after you submitted a valid cancellation request
• You can escalate to CASE or your payment provider if the company ignores your cancellation or continues charging
• The company cannot make cancellation deliberately difficult or hide the cancellation option behind unclear steps

Tocancel encourages you to screenshot or save your cancellation confirmation as evidence that you acted in time.

Common reasons you might want to cancel Think IQ Academy

Knowing why you want to cancel helps you choose the right cancellation method and understand what to expect next.

Why most users decide to cancel

Many subscribers cancel because they completed their initial IQ test and no longer need ongoing access to the platform. Others discover they were enrolled in a monthly subscription without consciously choosing to do so and want to stop the recurring charges immediately. A third group finds that the promised features do not match what was advertised, or the platform is unreliable or difficult to use.

Some users also cancel when they realise they can retake the test using free online tools or because they have already received their certificate and no longer need the membership. Whatever your reason, you have the right to stop paying whenever you choose.

Red flags that tell you it is time to cancel now

• You see monthly charges on your bank statement that you do not recognise or do not remember authorising
• You cannot log into your Think IQ Academy account to manage your subscription
• Customer support does not reply to your emails within 5 business days
• You are charged again after you already requested cancellation
• The cancellation button does not work or disappears after you click it
• You completed your test weeks ago but are still being billed for features you do not use

If you recognise any of these red flags, do not delay cancelling and follow the steps in the section below.

How to cancel Think IQ Academy step by step

Follow these clear steps to cancel your subscription and stop the charges before your next billing date.

Cancellation method via your account dashboard

The most direct way to cancel is through your Think IQ Academy account settings. This method creates an immediate digital record of your request.

1. Go to auth.thethinkacademy.com and log in with your email and password
   • If you have forgotten your password, click "Forgot Password" and reset it using your email
   • Check your spam folder if you do not receive the reset email within 2 minutes
2. Click your profile icon or "Account" in the top menu
   • Look for "Billing", "Subscription", "Membership" or "Payment Settings"
   • If these options do not appear, scroll down to see all account menu items
3. Find the "Cancel Subscription" or "End Membership" button
   • Read the confirmation message carefully before you click the final "Confirm Cancellation" button
   • Do not click any "Go Back" link that appears after you confirm
4. Wait for a confirmation message on screen
   • This message should confirm your cancellation date and your final billing date
   • Screenshot or save this message as proof of cancellation
5. Check your email inbox (and spam folder) for a cancellation confirmation email
   • This email should arrive within 2 hours and include your cancellation date and reference number
   • Save this email in a dedicated folder for your records
6. Verify your bank statement on your next billing date to confirm no charge appears
   • If a charge still appears after your confirmed cancellation date, contact your bank immediately to dispute it

Tocancel recommends taking screenshots of every screen during this process so you have evidence if the company later claims you did not cancel.

Cancellation by email if the account method fails

If you cannot log into your account or the cancellation button does not work, cancel by email to the registered company address.

1. Find Think IQ Academy's legal address by visiting companieshouse.sg and searching for UEN 53512359X
   • This search shows the official registered address for the business
   • Write down the full address including the postal code
2. Write a cancellation email to the company
   • Include your full name, email address and account login email (if different)
   • Write: "I request immediate cancellation of my Think IQ Academy subscription effective today"
   • Ask the company to confirm cancellation in writing within 2 business days
   • Do not write an angry or emotional email; stay factual and polite
3. Send the email to the customer support address listed on the Think IQ Academy website
   • If no email address appears on the site, send your cancellation letter by registered post to the ACRA-registered address you found
   • Keep the proof of postage receipt as evidence
4. Wait for written confirmation of cancellation
   • The company must respond within 7 business days under fair trading law
   • If you do not receive confirmation within 7 days, move to the next step

Email cancellation creates a timestamped record that Think IQ Academy cannot dispute, which is why Tocancel recommends this method if you have any doubt about the dashboard method working.

What happens after you cancel Think IQ Academy

Understanding the timeline and what to expect prevents you from worrying unnecessarily or missing important deadlines.

Timeline for cancellation to take effect

After you submit your cancellation request, the company has until the end of your current billing cycle to stop charging you. This means if you cancel on the 15th of the month and your billing date is the 30th, you will still be charged once more on the 30th. After that final charge, no further charges should appear.

Your access to the platform (ability to retake tests, download certificates) may be removed immediately or at the end of your billing cycle, depending on the company's policy. Check your confirmation email for this detail.

What to do if you are charged after cancellation

If a charge appears on your statement after your confirmed final billing date, take action immediately.

1. Log into your bank or card provider's app and locate the charge from Think IQ Academy
   • Note the exact date, amount and transaction reference number
2. Gather your evidence of cancellation
   • Your cancellation confirmation email from Think IQ Academy
   • Your cancellation confirmation screenshot from the account dashboard
   • Any correspondence with customer support about the cancellation
3. Contact your bank's customer service team and request a chargeback or dispute
   • Tell them: "I cancelled this subscription on [date], and I have confirmation. I should not have been charged on [charge date]"
   • Send your evidence to your bank immediately
   • Your bank has up to 120 days to investigate the dispute
4. If your bank denies the dispute, escalate to CASE
   • Visit the CASE website (www.case.org.sg) and lodge a complaint
   • Tocancel advises providing all timestamped evidence of your cancellation request and the unwanted charge

Your bank will almost always rule in your favour if you can show a valid cancellation request before the charge date.

Think IQ Academy pricing and subscription options

Understanding what you are being charged for helps you decide whether the service is worth keeping before you cancel.

If you signed up for the monthly plan, you can cancel at any point without losing money for remaining time. If you committed to an annual plan, Tocancel advises checking your cancellation confirmation to see if a pro-rata refund applies.

Common mistakes users make when cancelling Think IQ Academy

It is frustrating to discover you cancelled incorrectly and the charges continue. Avoid these pitfalls.

Mistakes that lead to failed cancellations

• Assuming logout is cancellation: Logging out of your account does not cancel your subscription. You must explicitly request cancellation through the account menu or by email.
• Not confirming the cancellation date: Always check your confirmation email for the exact date your subscription ends. Do not assume it ends immediately.
• Cancelling through the wrong support channel: If the dashboard cancellation fails, email cancellation to the registered address will succeed. Do not assume silence means acceptance.
• Not checking for the confirmation email: Many users think they have cancelled but never see the confirmation email because it landed in their spam folder. Check all folders.
• Ignoring a charge after cancellation: If you see an unexpected charge after your final billing date, contact your bank within 120 days. After 120 days, you lose your right to dispute.
• Deleting your confirmation email: Keep your cancellation confirmation email forever. You may need it to prove you cancelled if a dispute arises months later.

The most common error Tocancel sees is users cancelling via dashboard but never receiving the confirmation email, then discovering they were still charged and having no written proof they requested cancellation. Email cancellation followed by a written follow-up avoids this trap entirely.

Refunds and what you can claim back

Your refund rights depend on when you cancelled and whether charges were made after your cancellation date.

When Think IQ Academy must refund you

The company must refund you for charges made after your cancellation date. For example, if you cancel on the 20th and your billing date is the 15th, you will not be refunded for the charge that occurred on the 15th (before your cancellation). However, if a charge appears on the 30th after you cancelled on the 20th, you can demand a full refund for that unwanted charge.

If you cancel mid-month with an annual plan, you may be entitled to a pro-rata refund (refund for the unused portion of your year). Check your confirmation email or contact customer support to ask whether this applies to your plan type.

How to claim a refund

1. Identify which charges should be refunded
   • Only charges made after your cancellation date are refundable
2. Contact Think IQ Academy customer support with your evidence
   • Include your cancellation confirmation email, the unwanted charge date and amount, and your refund request
   • Ask for the refund to be processed within 14 days
3. If the company does not refund within 14 days, contact your bank
   • Your bank can initiate a chargeback for the unwanted charge

You have 120 days from the charge date to dispute a charge with your bank, so do not delay if you are owed a refund.

How to find Think IQ academy's cancellation address and contact details

Having the correct contact information ensures your cancellation request reaches the right department.

Official registered address and company details

Think IQ Academy operates under the registered business name shown on the ACRA (Accounting and Corporate Regulatory Authority) registry with UEN 53512359X. You can find the current legal address by visiting companieshouse.sg and searching this UEN. The address you find there is the one to use for formal cancellation letters if email cancellation fails.

The platform also operates from multiple learning centres listed on its website at auth.thethinkacademy.com/aboutus, but your cancellation request must go to the main registered office address for it to be processed by the billing department.

Customer support contact methods

• Check the Think IQ Academy website footer for email addresses marked "Support" or "Contact"
• Use the ACRA-registered address (found via companieshouse.sg) for formal written cancellation if email support does not respond within 5 business days
• If you paid by credit card or debit card, your bank's contact information is on your statement; use this to escalate if the company does not honour your cancellation

Tocancel emphasises that email to the support address should be your first step, with postal cancellation as your backup if email support becomes unresponsive.

Key takeaways: your action checklist for cancelling Think IQ Academy

Use this checklist to ensure you cancel correctly and protect yourself from further charges.

Print this checklist or save it to your phone so you can refer back to it throughout the cancellation process.

Final summary: you have the legal power to cancel Think IQ Academy

Think IQ Academy operates under Singapore's Consumer Protection (Fair Trading) Act, which means the company must honour your cancellation request and stop charging you. You are not trapped in this subscription, and you are not powerless if the company makes cancellation difficult.

Your next action is simple: log into your account today and find the cancellation button. If you cannot locate it or it does not work, send a cancellation email to customer support with your name, email and a clear request to end your subscription effective immediately. Save your confirmation email and watch your bank statement on your next billing date. If an unwanted charge appears, contact your bank and dispute it using your cancellation confirmation as evidence.

Tocancel has helped thousands of consumers cancel unwanted subscriptions by walking them through exactly these steps. Your cancellation will succeed if you follow this process, stay organised with your evidence and escalate quickly if Think IQ Academy ignores your request. You are in control of your money and your account. Act today, and you will be free of this charge within one billing cycle.