Cancel Prosperi Academy: The Right Way

How to cancel Prosperi Academy and recover your money in singapore

What is Prosperi Academy

Prosperi Academy is a subscription-based online learning platform that delivers courses, lessons, quizzes, and coaching-style features to learners across different skill levels. The service operates as a mobile app available on both Google Play and Apple's App Store, as well as through its website.

You can purchase through three separate channels: direct website subscription, in-app purchases via Google Play, or in-app purchases through the Apple App Store. Each platform operates under different billing and refund rules, which is why your cancellation method matters significantly to your outcome.

How Prosperi academy's subscription works

When you subscribe, Prosperi Academy applies recurring billing to your payment method on a set schedule. The platform continues charging you automatically unless you actively cancel before the next billing date. Access to lessons, quizzes, and coaching features continues throughout your paid period but stops automatically after cancellation (unless you've paid in advance for future months).

The company operates as a small team specializing in fintech-focused educational content delivered digitally. Understanding how their subscription engine works is your first step toward cancelling without losing money to unexpected charges.

Where Prosperi Academy operates

Prosperi Academy serves users globally, including Singapore. Because you're in Singapore, you benefit from the Consumer Protection (Fair Trading) Act, which sets baseline rights for any digital purchase, whether direct or through an app store. Tocancel exists to help you understand exactly what those rights mean when cancellation disputes arise.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase online services. Understanding these rights gives you concrete leverage if Prosperi Academy or its payment platforms resist your cancellation or refund request.

Right to cancel within 14 days

For most distance contracts (purchases made online, by app, or without face-to-face contact), Singapore law grants you a 14-day cooling-off period. This period begins from the date you complete the transaction. You can cancel and request a refund during this window, even if Prosperi Academy's stated policy appears stricter.

Your legal position: This right applies only if you have not yet accessed substantial portions of the service. If Prosperi Academy has already provided significant educational value to you (for example, you've completed multiple lesson modules), the cooling-off right may not apply in full. However, you can still challenge charges if the platform failed to disclose terms clearly.

Right to accurate billing information

Prosperi Academy must clearly disclose all charges, billing dates, and cancellation procedures before you pay. If the platform buried cancellation instructions or auto-renewal terms in dense text, that is a breach of fair trading law. Tocancel frequently helps consumers challenge billing on grounds of inadequate disclosure or misleading contract terms.

In practice, this means you can request a refund if you can demonstrate that cancellation instructions were not prominent or easy to find at the point of purchase.

Right to pursue disputes through the relevant authority

If Prosperi Academy refuses to honor a justified refund, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE handles complaints about unfair contract terms, misleading billing, denial of statutory rights, and unresponsive customer service. Filing a complaint with CASE costs nothing and creates a formal record if you later need to pursue legal action in small claims court.

CASE's mediation process often resolves disputes within weeks, and companies take CASE involvement seriously because it signals regulatory scrutiny.

Pricing and subscription plans at Prosperi Academy

Prosperi Academy offers multiple subscription tiers, each with different renewal schedules and access levels. The table below summarizes common plan structures so you understand what you're cancelling and what refund you may be entitled to.

Your refund depends on how much time has passed since purchase and how much of the service you've consumed. The earlier you cancel, the stronger your refund claim.

Common reasons to cancel Prosperi Academy

Consumers cancel for many valid reasons, and your reason does not affect your legal right to cancel. This section covers the most common scenarios so you can recognize your situation and move forward with confidence.

When you should cancel

You may wish to cancel Prosperi Academy if the course content no longer matches your learning goals, the teaching style or pacing doesn't suit your needs, you've already completed the material you needed, you've experienced unexpected financial hardship, or you signed up impulsively during a promotional trial period and now realize it's not for you.

You may also cancel if Prosperi Academy charged you without your explicit consent, if you were unable to access the platform due to technical issues, or if the company has not responded to support tickets within a reasonable timeframe.

Regardless of your reason, Tocancel's position is clear: your subscription belongs to you, and you have the right to end it without penalty or guilt. What matters is knowing exactly how to do it correctly on the first attempt so you stop the bleeding immediately.

Red flags that signal immediate cancellation

Cancel immediately if Prosperi Academy has charged you multiple times in quick succession, if you never consented to auto-renewal and were surprised by a charge, if the company continues charging after you requested cancellation, or if customer support is unresponsive to your refund inquiries.

If you spot any of these red flags, do not delay: document the charge date, note any error messages or correspondence, and follow the cancellation steps below. Early action strengthens your position with CASE if escalation becomes necessary.

How to cancel Prosperi Academy in three ways

Your cancellation method depends on how you purchased. The steps differ for direct website subscriptions, Google Play subscriptions, and Apple App Store subscriptions. Follow the method that matches your purchase channel.

Method 1: cancel via the Prosperi Academy website

If you subscribed directly on Prosperi Academy's website, use this method to cancel.

1. Log into your Prosperi Academy account using your email and password.
   • Go to the official Prosperi Academy website.
   • Click "Log In" at the top right of the page.
   • Enter your registered email address and password.
2. Navigate to your account settings or billing section.
   • Look for a "Settings," "Account," or "Billing" menu, usually in the top right corner or in a hamburger menu (three horizontal lines).
   • Click on "Subscription" or "Billing Information."
3. Find the "Cancel Subscription" or "Manage Subscription" option.
   • You should see a button or link labeled "Cancel," "Stop Renewal," or "Delete Subscription."
   • Click this button.
4. Confirm the cancellation.
   • Prosperi Academy will ask you to confirm that you want to cancel.
   • Select "Yes, cancel my subscription" or similar confirmation text.
5. Take a screenshot of the confirmation message.
   • Capture the screen showing "Your subscription has been cancelled" or the cancellation confirmation.
   • Save this image to your device and email it to yourself as proof.
6. Request a refund if you're within 14 days of purchase.
   • Email Prosperi Academy's support team with your order date, payment amount, and the screenshot of cancellation.
   • Cite the Consumer Protection (Fair Trading) Act and your 14-day cooling-off right if applicable.

Method 2: cancel via google play

If you subscribed through the Google Play Store on an Android device, Google manages your billing, not Prosperi Academy directly. Use this method.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select "Manage your Google Account."
2. Go to the "Payments and subscriptions" section.
   • Tap the "Payments and subscriptions" tab at the top.
   • Select "Subscriptions."
3. Find Prosperi Academy in your active subscriptions list.
   • Scroll through the list until you see "Prosperi Academy."
   • Tap on it.
4. Tap "Cancel subscription."
   • The app will show a "Cancel subscription" button near the top of the page.
   • Tap it now.
5. Follow the cancellation prompts.
   • Google may ask why you're cancelling.
   • Select your reason from the list provided.
   • Tap "Continue" or "Cancel subscription" again to confirm.
6. Take a screenshot of the cancellation confirmation.
   • After you confirm, Google will show a message confirming your subscription is cancelled.
   • Screenshot this page and save it as proof.
7. Request a refund from Google Play if eligible.
   • Go to Google Play's "Order history" section.
   • Find the Prosperi Academy charge.
   • Tap "Report a problem" and request a refund citing the cooling-off period if you're within 14 days of purchase.

Method 3: cancel via apple app store

If you subscribed through the Apple App Store on an iPhone or iPad, Apple manages your billing. Use this method.

1. Open the Settings app on your Apple device.
   • Tap "Settings" from your home screen.
   • Scroll down and tap your name at the top.
2. Go to "Subscriptions."
   • Tap "Subscriptions."
   • A list of your active subscriptions will appear.
3. Find Prosperi Academy in your subscription list.
   • Look for "Prosperi Academy" or similar entry.
   • Tap on it.
4. Tap "Cancel Subscription."
   • The screen will show your subscription details and a "Cancel Subscription" button.
   • Tap it.
5. Confirm the cancellation.
   • Apple will ask you to confirm that you want to cancel.
   • Tap "Confirm" when prompted.
6. Screenshot the confirmation.
   • After confirmation, you'll see a message stating your subscription has been cancelled.
   • Take a screenshot and save it to your iCloud or email it to yourself.
7. Request a refund from Apple if you're within 14 days.
   • Go to the App Store app.
   • Tap your profile icon in the top right.
   • Select "Purchase history."
   • Find the Prosperi Academy charge, tap the three dots, and select "Report a Problem."
   • Choose "I would like a refund for this purchase" and cite the cooling-off period.

What happens after you cancel Prosperi Academy

Once you cancel, several things occur. Understanding the timeline helps you avoid paying for service you no longer use.

Immediate access changes

After you cancel, Prosperi Academy will stop processing future charges on your billing date. However, you retain access to the service until the end of your current paid period. For example, if you cancel on day 15 of a 30-day subscription, you keep access until day 30, then lose it automatically.

If you cancel an annual plan partway through the year, you keep access until the annual renewal date passes, unless Prosperi Academy agrees to an early refund.

Refund processing timeline

If Prosperi Academy approves your refund, the timeline depends on your payment method. Direct credit card refunds typically appear within 5 to 10 business days. Google Play and Apple App Store refunds may take 3 to 5 business days after approval. Always monitor your bank or payment app to confirm the refund arrives.

Confirmation email and documentation

After cancellation, Prosperi Academy should send you a confirmation email stating that your subscription has been cancelled and when your access will terminate. Save this email. If you later dispute a charge or pursue a complaint with CASE, this email serves as your evidence of cancellation.

How to request a refund from Prosperi Academy

Cancellation stops future charges, but it does not automatically trigger a refund. You must request one, especially if you're within the 14-day cooling-off period or if you were charged erroneously.

When you're eligible for a refund

You are eligible for a full or partial refund if you cancel within 14 days of your initial purchase and have not consumed substantial portions of the course content. You are also eligible for a refund if Prosperi Academy failed to disclose billing terms clearly, charged you without consent, or continued charging after you requested cancellation.

If you are beyond the 14-day window but have a strong reason (technical failure, non-delivery of service), you can still request a refund; Prosperi Academy may grant a goodwill refund or a partial pro-rata refund.

How to submit a refund request

Contact Prosperi Academy's support team directly via email. Write a clear, professional email that includes your full name, account email address, order date, payment amount, transaction ID, and the reason for your refund request. Attach screenshots of your cancellation confirmation and any other relevant correspondence.

In your email, cite the Consumer Protection (Fair Trading) Act and your statutory right to cancel within 14 days if applicable. Avoid emotional language; stick to facts. Send the email and wait 7 days for a response. If Prosperi Academy does not reply, or if they refuse your refund without justification, escalate to Tocancel or CASE.

Escalation: filing a complaint with CASE

If Prosperi Academy ignores your refund request or refuses it without valid reason, you can file a formal complaint with the Consumers Association of Singapore (CASE). Tocancel recommends this step because CASE has authority to pressure the company and can mediate disputes at no cost to you.

To file a CASE complaint, visit www.case.org.sg, fill out the complaint form online, and provide copies of your cancellation screenshot, refund request email, and Prosperi Academy's response. CASE will investigate and contact Prosperi Academy on your behalf. In most cases, this alone resolves the dispute within 4 to 8 weeks.

Common mistakes when cancelling Prosperi Academy

Cancelling a subscription sounds simple, but small errors can cost you money or leave you without proof of cancellation. Many consumers rush through the process or assume cancellation has worked when it hasn't, leading to unnecessary charges.

Mistake 1: assuming cancellation happened because you closed the app

Simply closing the Prosperi Academy app does not cancel your subscription. You must explicitly navigate to account settings, find the cancel option, and confirm the cancellation. Closing the app leaves your subscription active and you'll be charged on the next billing date.

Mistake 2: not taking a screenshot of the cancellation confirmation

Without proof, you have no evidence that you cancelled. If Prosperi Academy charges you again and claims you never cancelled, a screenshot is your strongest defense. Always capture the confirmation page showing the cancellation is complete.

Mistake 3: cancelling through the wrong platform

If you subscribed via Google Play, cancelling on the Prosperi Academy website will not work. You must cancel through Google Play itself. Similarly, Apple App Store subscriptions must be cancelled through Apple Settings, not directly on Prosperi Academy. Cancelling through the wrong channel leaves your subscription active.

Mistake 4: ignoring the 14-day cooling-off window

Your strongest leverage for a refund is the 14-day cooling-off period under Singapore law. If you wait 30 days to request a refund, Prosperi Academy will refuse based on timing alone. Submit your refund request within 14 days of purchase for maximum success.

Mistake 5: not requesting a refund in writing

Verbal cancellation or chat-based cancellation without a documented email leaves you without proof. Always send a formal refund request email. Include all relevant details and ask for written confirmation. This creates a paper trail CASE can review if you escalate.

Checklist: your action plan for cancelling Prosperi Academy

Use this checklist to ensure you cancel correctly and preserve your refund rights.

Should you keep or cancel Prosperi Academy

This section helps you decide whether cancellation is right for you by comparing the pros and cons of the platform.

If you identify three or more reasons to cancel in the right column, or if you've marked the cost vs. value row, cancellation is likely the right choice for you. Trust your decision and proceed with the steps outlined in this guide.

Contact information and where to send your cancellation request

If you need to reach Prosperi Academy to confirm cancellation or request a refund, use the following contact details and address.

Prosperi Academy support channels

Email: [email protected] or [email protected] (check the official Prosperi Academy website for the current support email; it may vary)

Support form: Visit the official Prosperi Academy website and look for a "Contact Us" or "Help" link, usually at the bottom of the page. Fill out the support form with your query.

In-app support: Open the Prosperi Academy app, navigate to settings or help, and locate the in-app chat or support ticket option.

Escalation contacts

If Prosperi Academy does not respond to your refund request within 7 to 10 days, contact the Consumers Association of Singapore (CASE) to file a formal complaint.

CASE contact details:
Consumers Association of Singapore
101 Cecil Street, #07-02
Tong Eng Building
Singapore 069534
Phone: +65 6100 0315
Website: www.case.org.sg
Email: [email protected]

CASE accepts online complaints through their website. Filing a complaint is free and carries no obligation, but it signals to Prosperi Academy that you are serious about your refund and may escalate your claim further if needed.

Summary: take control of your subscription today

Prosperi Academy is a subscription service, and subscriptions exist to serve you, not the other way around. If the platform no longer meets your needs, your financial situation has changed, or you've simply moved on to another learning resource, you have the legal right to cancel without guilt or penalty.

Singapore's Consumer Protection (Fair Trading) Act guarantees your right to cancel within 14 days of purchase and request a refund for services you haven't substantially used. Beyond 14 days, your leverage depends on whether Prosperi Academy failed to disclose terms clearly or charged you without consent. Either way, CASE is your free escalation point if the company refuses to cooperate.

The cancellation process takes only minutes if you follow the correct method for your platform (website, Google Play, or Apple App Store). Take a screenshot of the confirmation, request your refund in writing if you're eligible, and monitor your bank account for the refund to arrive. If Prosperi Academy ignores your request or refuses it, escalate to CASE immediately.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover their money by understanding their rights and taking clear, documented action. Your situation is likely similar to cases Tocancel has resolved before. Use this guide, follow the checklists, and remember: you are in control. Tocancel is here to support you with knowledge and a roadmap to success. Start today, and within a few days, you'll have cancelled Prosperi Academy and reclaimed your money.