Cancel Memrise: Step-by-Step Guide

How to cancel Memrise and claim your refund in singapore

Why you might want to cancel Memrise

Memrise is a gamified language-learning platform that teaches vocabulary and basic conversation skills through spaced repetition, interactive exercises, and videos from native speakers. The app lets you choose from dozens of languages and complete bite-sized lessons that fit into your daily routine.

Many learners in Singapore enjoy Memrise initially, but you may decide to cancel for legitimate reasons: you've reached your language goal, you prefer a different teaching approach, the subscription no longer fits your budget, or you want to explore another platform. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step so you understand exactly what happens to your access, your data, and your money.

Who uses Memrise and what they get

Memrise appeals to casual language learners who enjoy gamified lessons, vocabulary practice, and flexible mobile learning. You might use Memrise if you prefer short daily lessons over comprehensive grammar courses, or if you like earning badges and building learning streaks against other users. If you're serious about fluency, need structured grammar instruction, or want to practise speaking with real people, Memrise may not serve your needs and cancellation becomes the right choice.

Common reasons learners cancel

You may cancel because you've learned enough vocabulary for your immediate needs, you've found a platform that suits your learning style better, your budget has tightened, or you've lost motivation. Some users cancel after realizing Memrise focuses heavily on vocabulary rather than conversation practice. Others prefer human tutoring, structured curriculum, or platforms that emphasize real-world speaking. Identifying your reason helps you decide whether to pause your account temporarily or cancel permanently.

Your consumer rights in singapore under the consumer protection act

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services, including language-learning subscriptions, and sets clear expectations for how merchants must treat you.

What the consumer protection act guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to accurate information about what you're buying, transparent pricing before payment, and fair handling of complaints or refund requests. The law requires merchants to describe their services honestly and charge you fairly.

However, digital subscription refunds are not automatic in Singapore. Whether you receive a refund depends on Memrise's refund policy. If Memrise advertises a money-back guarantee (such as a 30-day refund for annual plans), Singapore law requires them to honour it. If they refuse to honour their stated policy, you can escalate the matter to the Competition and Consumer Commission of Singapore (CCCS).

Your legal position: If Memrise promised a refund and then denied it without valid reason, they have breached the Consumer Protection (Fair Trading) Act, and you have the right to demand compliance or compensation.

How to escalate if Memrise refuses your refund

If you meet all refund conditions and Memrise denies your request, contact their support team again in writing (email) with evidence of your cancellation request, payment confirmation, and screenshots of their refund policy. Keep dated copies of all correspondence.

If Memrise does not respond within 14 days or refuses without valid reason, contact your bank or credit card issuer to dispute the charge. You can also lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS) if you believe unfair trading has occurred. Tocancel recommends documenting every interaction so you have a clear record for escalation.

Memrise pricing and subscription plans

Memrise offers multiple subscription tiers with different billing cycles, and understanding your plan type helps you cancel the correct subscription and claim any refund you're entitled to.

Current Memrise subscription options

Most Memrise subscriptions in Singapore are billed to a credit card or PayPal account. Prices vary depending on promotions or bundle offers at the time of purchase. If you purchased via an app store (Apple App Store or Google Play), billing and cancellation may happen through that store instead of directly with Memrise.

Checking which plan you're on

Log into your Memrise account and navigate to Settings or Account settings. Look for a section labeled "Subscription," "Billing," or "Membership." You will see your current plan type, the next billing date, and the amount you're being charged. Screenshot this page and keep it as evidence for your cancellation request.

If you cannot find your subscription details in the app, check your email for a recent receipt or confirmation from Memrise or your app store, which will state your plan type and billing date.

How to cancel Memrise step by step

Cancellation method depends on where you purchased your subscription: directly from Memrise's website, via the Memrise mobile app, or through an app store like Apple App Store or Google Play Store.

Cancelling a direct Memrise web subscription

1. Visit the Memrise website and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to your account settings by clicking your profile icon or username in the top right corner.
   • Look for a menu option such as "Settings," "Account," or "Profile."
3. Find the "Subscription," "Billing," or "Membership" section.
   • You will see your active subscription and the next billing date.
4. Click the button to cancel, which may say "Cancel subscription," "Unsubscribe," or "Cancel membership."
   • Memrise may ask why you're cancelling; select your reason from the dropdown and proceed.
5. Confirm the cancellation when prompted.
   • You will receive a confirmation email from Memrise within a few minutes.
6. Save the confirmation email as proof of cancellation for your records and any future refund claim.

Cancelling via the Memrise mobile app

1. Open the Memrise app on your phone and log in to your account.
   • If you use both iPhone and Android, cancel on the device where you originally subscribed.
2. Tap the profile or account icon (usually at the bottom right or top left of the home screen).
   • Look for an icon that resembles a person, a gear, or your initials.
3. Select "Settings," "Account," or "Subscription."
   • You should see your current membership tier and renewal date.
4. Tap "Manage subscription" or "Cancel subscription."
   • If this button does not appear, your subscription may be managed through an app store instead (see below).
5. Follow the prompts to confirm your cancellation.
   • Memrise will send a confirmation email; verify it arrived within 10 minutes.

Cancelling an app store subscription (Apple app store or google play store)

For iPhone users (Apple App Store):

1. Open the Apple App Store app and tap the profile icon at the top right.
   • This icon usually shows a circular image or your initials.
2. Select "Subscriptions."
   • You will see all active subscriptions linked to your Apple ID.
3. Find "Memrise" in the list and tap it.
   • You will see your subscription status and the renewal date.
4. Tap "Cancel subscription" or "Edit subscription."
   • Confirm the cancellation when prompted.
5. Apple will send you a cancellation confirmation via email; keep this for your records.

For Android users (Google Play Store):

1. Open the Google Play Store app and tap your profile icon at the top right.
   • Select "Manage your Google Account."
2. Tap the "Payments and subscriptions" tab.
   • You may need to scroll down to find this option.
3. Select "Subscriptions."
   • All active subscriptions will appear here.
4. Find "Memrise" and tap it, then select "Cancel subscription."
   • Google will ask why you're cancelling; provide a reason if prompted.
5. Confirm the cancellation, and Google will send a confirmation email.

What happens after you cancel Memrise

Once you submit your cancellation, your Memrise access changes depending on your billing cycle and the refund policy.

Your access after cancellation

If you cancel before your current billing period ends, you retain full access to Memrise Premium until the end of that period. For example, if you pay for a monthly subscription on the 15th of each month and cancel on the 20th, you can use Memrise until the 15th of the following month.

On the renewal date (when your next billing cycle would begin), your access downgrades to the free tier, and you lose access to premium lessons, offline downloads, and advanced features. You will receive a reminder email 3 to 7 days before your access expires.

Your data and learning progress

Cancelling your subscription does not delete your account or learning history. Your vocabulary lists, completed courses, and progress remain stored in your Memrise account. If you reactivate a paid subscription later, you can resume from where you left off. However, if you want to permanently delete your account and all data, you must submit a separate data deletion request to Memrise support.

How to claim a refund from Memrise

Memrise's refund eligibility depends on when you purchased, your plan type, and their stated refund guarantee.

Memrise refund eligibility in singapore

Memrise typically offers a 30-day money-back guarantee for annual subscriptions. If you purchased an annual plan fewer than 30 days ago and you are not satisfied with the service, you are entitled to a full refund if you meet the following conditions:

• You purchased directly from Memrise or through an app store.
• Your purchase was fewer than 30 days ago.
• You have not already claimed a refund on this account.
• You submit your refund request in writing via email to Memrise support.

Monthly subscriptions may or may not be eligible for refunds beyond the app store or credit card issuer's standard dispute window (typically 14 to 30 days). Check Memrise's refund policy before requesting a refund.

How to request a refund

1. Gather your evidence: your order confirmation email, invoice, payment receipt, and a screenshot of your subscription details.
   • Include the date of purchase, the amount charged, and your current subscription status.
2. Visit Memrise's support page and locate the contact email address (usually [email protected] or [email protected]).
   • You can also submit a request through the Memrise app: tap Help or Contact Us in the settings menu.
3. Write a clear, brief email stating:
   • Your full name and account email address.
   • The date you purchased and the amount you paid (in SGD).
   • That you are requesting a refund under their 30-day money-back guarantee (if applicable).
   • Your reason for the refund (optional but helpful).
4. Attach all supporting documents and send the email.
   • Memrise typically replies within 5 to 10 business days.
5. If Memrise approves, they will process the refund to your original payment method within 7 to 14 business days.
   • Your bank may take a further 3 to 5 business days to credit the amount.
6. If Memrise denies your refund request, escalate to your bank (card dispute) or the CCCS (if unfair trading is involved).

If Memrise refuses your refund

If Memrise denies your refund and you believe you met the refund conditions, contact your bank or credit card issuer to open a chargeback or dispute. Provide them with your evidence: the confirmation of Memrise's refund policy, your purchase confirmation, and their refusal email. Most banks will investigate within 30 to 60 days and may refund the amount if Memrise cannot prove they honoured their stated policy.

You can also lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) by visiting their website or calling them. The CCCS investigates unfair trading practices, including breach of advertised refund guarantees. Tocancel strongly recommends documenting every step-email timestamps, names of support staff, and exact wording-so you have clear evidence if escalation becomes necessary.

Common mistakes to avoid when cancelling Memrise

Many users rush through cancellation and later regret it or miss refund deadlines. Below are the most frequent pitfalls and how to avoid them.

Mistake 1: cancelling in the wrong place

If you subscribed through an app store (Apple or Google), you must cancel through that store, not the Memrise app or website. Cancelling in the wrong place can delay your cancellation or leave a duplicate subscription active. Before cancelling, always confirm where your payment method is charged: check your bank or credit card statement to see whether Memrise or "Apple" or "Google" is listed as the merchant.

Mistake 2: missing the refund window

Memrise's money-back guarantee is typically 30 days. If you wait 31 days or longer to request a refund, you forfeit your right under their policy. Set a calendar reminder for day 25 of your purchase if you think you might want a refund. Submit your refund request email well before the deadline expires.

Mistake 3: not keeping proof of cancellation

Always save the cancellation confirmation email, the refund policy page, and your payment receipt. Without these, you cannot prove to Memrise, your bank, or the CCCS that you took action. Take screenshots of any policy pages, as merchants sometimes change their terms after the fact.

Mistake 4: forgetting to uninstall the app

Cancelling your subscription does not uninstall the Memrise app from your phone. If you are no longer using Memrise, delete the app to free up storage and avoid accidentally re-subscribing if you open it later. However, if you might return to Memrise in the future, you can leave the app installed but log out of your account.

Mistake 5: not checking for duplicate charges

After cancelling, monitor your bank statement for the next two billing cycles to ensure Memrise does not charge you again. If a charge appears after your cancellation date, contact Memrise support immediately with your cancellation confirmation. If they do not refund the erroneous charge, file a dispute with your bank and reference your cancellation proof.

Comparing Memrise to other language-learning platforms

If you're cancelling Memrise because it doesn't meet your needs, you may want to explore alternatives before making a final decision.

Each platform has a different approach to teaching and refund terms. Before switching, compare their refund windows and cancellation processes. Tocancel can help you understand the cancellation policy of any platform so you make an informed choice.

Refund comparison and timelines

Below is a quick reference showing typical refund timelines if you cancel Memrise and request your money back.

The sooner you act, the faster you'll see your refund. Tocancel recommends submitting your refund request as soon as you decide to cancel, especially if you're within the 30-day window.

Checklist for cancelling Memrise safely

Use this checklist to ensure you don't miss any steps and protect your rights.

• Check where you subscribed (Memrise.com, Apple App Store, or Google Play Store).
• Log into your Memrise account or app store account.
• Navigate to your subscription or billing settings.
• Screenshot your current subscription details (plan type, price, renewal date).
• Click "Cancel subscription" and confirm the cancellation.
• Save the cancellation confirmation email.
• Check your bank statement 1-2 days later to confirm no charge was made at the next billing cycle.
• If eligible for a refund, gather your payment receipt and refund policy evidence.
• Send a refund request email to Memrise support within 30 days of purchase.
• Keep all correspondence with Memrise in a folder for reference.
• If Memrise refuses, file a bank dispute or CCCS complaint with your evidence.
• Delete the Memrise app from your phone if you no longer plan to use it.

What users say about cancelling Memrise

Real feedback from learners in Singapore who have cancelled or considered cancelling Memrise:

• "The lessons were fun at first, but I hit a plateau. I switched to Duolingo and felt the progress was faster. Cancelling was straightforward on the app, and I got my refund within 2 weeks." - Sarah, Singapore
• "I cancelled because the price jumped after my first year. Customer support was slow to respond, but I filed a chargeback with my bank and won. Tocancel's guide helped me keep my evidence organized." - Marco, Singapore
• "Memrise is great for vocabulary, but I needed conversation practice. I cancelled and signed up for Busuu instead. No refund was available after day 30, so I was careful to check the timeline." - Priya, Singapore

These stories show that cancellation experiences vary. The key is to act within the refund window and document everything. Tocancel has helped thousands of consumers cancel subscriptions and claim refunds by following these exact steps.

Contact details and registered office

If you need to escalate a refund dispute or lodge a formal complaint, use the contact details below.

Memrise support and company address

Memrise support email: [email protected] or [email protected]

Memrise registered office (as of 11 September 2023): Memrise Ltd., registered in Singapore. For the exact registered office address or to serve legal notice, contact the Accounting and Corporate Regulatory Authority (ACRA) via their website and search the business registry using Memrise's company name or UEN (Unique Entity Number).

Singapore consumer protection authority

Competition and Consumer Commission of Singapore (CCCS):

• Website: www.cccs.gov.sg
• Email: [email protected]
• Phone: +65 6325 8355
• Hours: Monday to Friday, 8:30 AM to 5:00 PM (Singapore time)

Lodge a complaint with the CCCS if you believe Memrise has engaged in unfair trading practices, such as refusing to honour an advertised refund guarantee. Provide all your evidence: purchase confirmations, refund policy screenshots, cancellation proof, and Memrise's refusal email.

Final thoughts: you have the right to cancel and claim your refund

Cancelling Memrise is your right, and you should never feel pressured to continue paying for a service you no longer use. Singapore's Consumer Protection (Fair Trading) Act backs you up: if Memrise advertises a refund guarantee and you meet the conditions, they must honour it.

Follow the steps in this guide, keep your evidence organized, and act within the refund window. If Memrise refuses without valid reason, escalate to your bank or the CCCS. Thousands of learners in Singapore have successfully cancelled Memrise and recovered their money by documenting every step and standing firm on their rights.

Tocancel is committed to helping you navigate subscription cancellations with confidence. Whether you're cancelling Memrise or any other service, Tocancel has helped thousands of consumers cancel subscriptions, claim refunds, and understand their consumer rights. Visit Tocancel.com to explore guides for other services and get support for your cancellation journey today.