Cancel Preply: The Right Way to Navigate Your Subscription

How to cancel Preply in singapore and protect your refund rights

What is Preply and how your subscription works

Preply is an online tutoring marketplace that connects you with independent tutors for personalized lessons across languages and academic subjects. You browse tutor profiles, book sessions directly, and pay through Preply's secure platform. Most lessons run for 50 minutes, and tutors set their own hourly rates, so pricing varies widely depending on the tutor's experience and subject matter. When you subscribe to regular weekly lessons with a preferred tutor, you commit to a billing cycle that renews automatically unless you cancel proactively.

Understanding how your subscription operates is your first step toward cancelling smoothly. You manage your account, schedule lessons, and track subscription status via Preply's website or mobile app. Lesson credits and unscheduled lessons expire at the end of each 28-day billing cycle, so timing your cancellation matters if you want to preserve unused credits. Your account remains active until you formally request cancellation through Preply's system.

Subscription types and billing cycles on Preply

Preply offers flexible subscription options: you can commit to monthly recurring lessons or purchase annual subscriptions with discounted rates. Monthly subscriptions renew every 28 days automatically unless you cancel before the renewal date. Annual plans often include trial periods, typically 14 days, that allow you to cancel for a full refund if you have not used lessons during that window.

This means your billing cycle directly affects your refund eligibility and the timing of your cancellation request.

Pricing breakdown for Preply tutoring in singapore

Preply's pricing varies significantly by tutor and subject, so you cannot expect a fixed rate. The following table shows typical pricing ranges for popular subjects in Singapore as of 2026:

Your actual cost depends on which tutor you choose. Discounts apply if you commit to annual subscriptions or purchase lesson packages in advance.

Reasons to cancel Preply and when to act

Your reason for cancelling affects your refund eligibility and your legal position, so understanding your situation helps you take the right action. Some students find a different tutor offers better value, others complete their learning goals, and some face unexpected financial changes. You may also cancel if Preply fails to deliver lessons as advertised or if technical failures prevent access to your subscription.

Common reasons for cancellation in singapore

You might cancel because you've progressed in your language skills and no longer need weekly lessons. Alternatively, you may have found a tutor outside Preply's platform who offers better rates or teaching methods. Financial circumstances change: if your budget tightens, you have every right to stop paying for lessons you cannot afford. You may also cancel because the tutor's teaching style does not suit your learning needs, or because you want to explore other learning platforms.

If Preply fails to deliver lessons consistently or cancels scheduled sessions without notice, you have grounds to cancel based on the platform's breach of service quality. Document these failures by taking screenshots of your calendar and saving all communication with your tutor and Preply support.

When you should cancel to maximize refund eligibility

Timing is critical when you want to recover your money. If you are within a 14-day trial period and have not attended any lessons, cancel immediately to claim your full refund. If you've already paid for a monthly or annual subscription, cancel before your renewal date to prevent the next charge from processing. Check your Preply account settings to confirm your next renewal date; this date appears clearly in your billing section.

Cancel at least 48 hours before your renewal date to ensure Preply processes your request in time. Late cancellations may not stop the next charge, and you will then need to request a refund for charges you did not authorize.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including online tutoring subscriptions, and this law gives you specific rights even when Preply's standard terms seem one-sided. Your legal position is strong: the Act requires all service providers to perform with reasonable care and skill, deliver services within a reasonable timeframe, and provide transparent pricing and honest representations about their service.

Key protections the consumer protection (Fair trading) act provides

Under the Consumer Protection (Fair Trading) Act, if Preply does not deliver lessons as advertised, or if you experience repeated technical failures that prevent access to your subscription, you have grounds to claim a breach of your rights. The Act prohibits misleading or deceptive marketing practices, so if Preply's advertisements overstated tutor qualifications or lesson quality, you have consumer protection recourse. If Preply's refund policy conflicts with the Act's protections, the Act takes precedence.

For example, if you cancel within a trial period and no lessons were completed, a "non-refundable" clause does not override your statutory right to a refund for services not delivered. This means you do not accept Preply's terms if they contradict the Consumer Protection (Fair Trading) Act.

Escalation to the consumers association of singapore (CASE)

If Preply refuses to refund you after you've submitted a cancellation request, or if you believe the company has breached the Consumer Protection (Fair Trading) Act, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and can often resolve disputes faster than formal legal action. Document all communication with Preply-emails, screenshots, payment records, and proof of charges-before you escalate to CASE.

You have a statutory right to fair treatment, and CASE exists to enforce that right on your behalf.

How to cancel your Preply account step by step

Cancelling Preply is straightforward when you follow the correct method through the platform itself, rather than contacting support indirectly. Your cancellation takes effect when Preply receives and processes your formal request, so act before your renewal date to prevent unwanted charges.

Cancellation method via your Preply account settings

The simplest and fastest way to cancel Preply is to use your account settings directly. This method creates an immediate record of your cancellation request, which protects you if disputes arise later. Follow these steps:

1. Log in to your Preply account on your computer or mobile app.
   • Use the email address and password associated with your account.
   • If you have forgotten your password, use Preply's password reset link on the login page.
2. Navigate to your account settings or subscription management section.
   • On the web, click your profile icon in the top right corner, then select "Settings" or "Account settings".
   • On the mobile app, tap the menu icon (three horizontal lines) at the bottom of the screen, then tap "Settings".
3. Locate the "Subscriptions" or "Billing" section within settings.
   • This section shows your active subscriptions, renewal dates, and payment methods.
   • You may see multiple subscriptions if you subscribe with different tutors.
4. Select the subscription you want to cancel.
   • Click "Cancel subscription" or "Manage subscription".
   • Preply may ask you why you are cancelling; answer honestly to help improve their service.
5. Confirm your cancellation request.
   • Preply will ask you to confirm once more before finalizing the cancellation.
   • Read any final prompts carefully to ensure you are cancelling the correct subscription.
6. Save or screenshot the cancellation confirmation.
   • Preply will display a confirmation message or send you a confirmation email within minutes.
   • Take a screenshot of this confirmation and save the email for your records.
   • Note the date and time of your cancellation request.

Cancellation via Preply support if account access fails

If you cannot access your Preply account or if the cancellation button does not work, contact Preply support directly to request cancellation. This method takes longer but is still valid:

1. Visit Preply's support website or help center.
   • Look for a "Contact us" or "Help" link on the Preply homepage.
   • Preply's primary support address is their U.S. corporate headquarters; UK addresses are also available for users in the United Kingdom.
2. Submit a cancellation request through the support form.
   • Clearly state: "I request immediate cancellation of my Preply subscription effective today."
   • Include your account email address, the subscription ID (if available), and your preferred tutor's name.
   • Specify the reason for cancellation in one or two sentences.
3. Request written confirmation of your cancellation.
   • Ask Preply to send you a confirmation email within 24 hours confirming the date your subscription ends.
   • This written confirmation protects you if a charge appears after cancellation.
4. Monitor your email and account for Preply's response.
   • Preply support typically responds within 1-2 business days.
   • If you do not receive a response within 48 hours, send a follow-up message.
5. Save all correspondence.
   • Keep copies of your cancellation request email and all replies from Preply support.
   • This documentation becomes critical if you need to escalate to CASE or dispute a charge.

Whichever method you use, your cancellation takes effect on the date Preply confirms it, not on the date you requested it. Always cancel before your renewal date to prevent the next charge from processing.

Understanding refunds and credit recovery

Your refund eligibility depends on whether you are within a trial period, whether you have used lessons, and Preply's refund policy for your subscription type. Singapore's Consumer Protection (Fair Trading) Act strengthens your position: if Preply has not delivered lessons as promised, your refund claim may override Preply's standard policy terms.

Refund eligibility during trial periods

If you subscribe to an annual plan that includes a 14-day trial period, you can cancel for a full refund if you cancel within 14 days and have not attended any lessons. Preply typically processes trial refunds within 5-7 business days to your original payment method. Unused lesson credits purchased during the trial period are also refunded.

If you attend even one lesson during the trial, your eligibility for a trial refund may expire, depending on Preply's specific terms. Check your subscription confirmation email to see whether your plan includes a trial period and when that period expires.

Refunds for ongoing monthly subscriptions

For ongoing monthly subscriptions (not trial periods), Preply's standard policy does not provide refunds for the current billing cycle if you cancel mid-cycle. However, your cancellation stops the next renewal charge from processing. This means if you cancel on day 10 of your 28-day cycle, you lose access to the remaining 18 days, but you do not pay for the next cycle.

If Preply fails to deliver promised lessons or if technical issues prevent you from accessing your lessons, you have grounds to request a prorated refund for the unused portion of your subscription under the Consumer Protection (Fair Trading) Act. Submit this refund request in writing, referencing the Act and the specific failures Preply caused.

Unused lesson credits and expiration dates

Lesson credits expire at the end of each 28-day billing cycle if you do not use them. This means if you purchase 10 credits but use only 5, you lose the remaining 5 when your billing cycle ends. Before you cancel, consider booking and completing your remaining lessons to use the credits you've paid for. If you cancel with unused credits, request that Preply extend the expiration date or refund the unused credit value. Document this request in case you need to escalate to CASE.

Tocancel provides guidance on how to recover unused credits by communicating clearly with your tutor and Preply support.

Common mistakes when cancelling Preply

Cancelling a subscription can feel overwhelming, especially when refund policies seem unclear, but most mistakes are preventable when you follow the right steps. The most common error is cancelling too late: if you cancel after your renewal date, the next charge has already processed, and you will need to request a separate refund.

Mistakes that delay or prevent refunds

Many users cancel through email or live chat without using the official account settings cancellation feature. While this approach sometimes works, it does not create a time-stamped record of your cancellation request in Preply's system. If a dispute arises, Preply may claim they never received your cancellation, and you will struggle to prove otherwise. Always cancel through your account settings first, then follow up with support if needed.

Another common mistake is failing to screenshot or save your cancellation confirmation. If Preply denies they received your cancellation and charges you again, you need proof of the original request. Within seconds of seeing Preply's confirmation message, take a screenshot showing the date, time, and confirmation details. Email this screenshot to yourself or store it in cloud storage so you cannot lose it.

Some users assume that cancelling their subscription also cancels upcoming booked lessons automatically. In reality, you may need to cancel individual booked lessons separately to receive tutor cancellation refunds. Check your calendar after submitting your subscription cancellation to see if any lessons remain scheduled. If they do, cancel each lesson individually and request a refund from your tutor through Preply's messaging system.

Payment method and refund disputes

If you paid for Preply using a credit or debit card, refunds return to that same card within 5-10 business days. If you've changed banks or closed the card you used to pay Preply, the refund may fail and bounce back to Preply. Contact your bank and ask them to re-route the refund, or contact Preply support and provide an alternative payment method.

If Preply charges you after you cancel, dispute the charge immediately with your bank or card issuer. File a chargeback if necessary, but first give Preply 7 business days to respond to your cancellation and refund request. Save all correspondence before disputing, as your bank will ask for evidence of your cancellation attempt.

What happens after you cancel Preply

Cancelling your subscription is just the beginning; understanding what occurs next protects you from unwanted charges and confusion. Your account access and lesson history remain available even after cancellation, so you can always review what you learned or re-join in the future if you change your mind.

Account access and future re-enrollment

After you cancel, your Preply account remains active, but you can no longer book new lessons or use lesson credits. You can still log in to view your lesson history, download recordings or materials you received from tutors, and message previous tutors. If you decide to restart lessons later, you can reopen your subscription at any time; Preply does not charge you for maintaining an inactive account.

Your previous tutors remain visible in your account, so reconnecting with them is simple if you return to Preply. However, tutor rates and availability may have changed, so confirm new rates before booking additional lessons.

Monitoring for unexpected charges

After you cancel, monitor your bank or credit card statements for the next two billing cycles. Check that Preply does not charge you again on your previous renewal date. If an unexpected charge appears, contact Preply support immediately and reference your cancellation confirmation. If Preply refuses to refund the erroneous charge, file a dispute with your bank and provide copies of your cancellation confirmation and the unwanted charge.

Tocancel recommends setting a phone reminder for three days after your expected renewal date to check your account. This proactive step catches any failed cancellations before they become larger problems.

Requesting your data and lesson records

Singapore's Personal Data Protection Act gives you the right to request a copy of all personal data Preply holds about you, including your lesson history, messages, payment records, and account activity. If you want to export this information before closing your account permanently, submit a data access request to Preply's privacy team. Preply typically provides this data within 30 days in a portable format such as CSV or PDF.

Save your lesson records yourself by downloading transcripts, notes, or materials your tutor provided. If materials are stored within Preply's platform only, take screenshots or photos before you cancel to preserve them indefinitely.

After cancellation: your next steps and escalation options

If Preply processes your cancellation successfully and you receive your refund, your task is complete. However, if Preply denies your refund, claims they did not receive your cancellation request, or charges you again after cancellation, you have formal escalation options backed by Singapore law.

Documentation you need before escalating

Before you contact CASE or pursue formal action, gather comprehensive documentation of your cancellation attempt and all communication with Preply:

• Screenshot of your cancellation confirmation from your Preply account settings, showing the date and time.
• Confirmation email from Preply acknowledging your cancellation request.
• Copies of all emails or chat messages you sent to Preply support requesting cancellation.
• Bank or credit card statements showing the original charge and any refund (or lack thereof).
• Proof of any lessons you attended (calendar screenshots, lesson feedback ratings, tutor messages).
• A timeline document listing all dates you interacted with Preply, what you requested, and how Preply responded.

This documentation becomes your evidence if you need to prove Preply breached its obligations under the Consumer Protection (Fair Trading) Act.

Filing a complaint with CASE

If Preply refuses your refund claim, contact the Consumers Association of Singapore (CASE) to lodge a formal complaint. CASE offers free mediation between you and Preply, and most disputes are resolved within 30 days. You do not need a lawyer; CASE staff will guide you through the process. Visit CASE's website, complete their online complaint form, and attach copies of your documentation. CASE will contact Preply on your behalf and request a response.

Include a clear statement of your claim: "Preply charged me SGD [amount] for a subscription I cancelled on [date]. Preply has refused to refund me despite my cancellation request. This breach violates the Consumer Protection (Fair Trading) Act because [state your reason: service not delivered, misleading advertising, unfair contract terms, etc.]." CASE staff will assess whether Preply's conduct appears unfair under Singapore law.

Legal action if mediation fails

If CASE mediation does not resolve your dispute within 60 days, you have the right to pursue legal action in the District Court. Singapore's small claims procedure allows you to sue for amounts up to SGD 20,000 without requiring a lawyer. You present your documentation and timeline to the judge, who then decides whether Preply must refund you. Tocancel cannot provide legal advice, but CASE can refer you to affordable legal aid services if your claim exceeds small claims limits.

Checklist: cancelling Preply successfully

Use this checklist to ensure you cancel correctly and protect your refund rights:

Comparison: Preply versus other online tutoring platforms in singapore

Understanding how Preply compares to alternative tutoring services helps you decide whether to switch platforms or stay with Preply. The following table compares key features, pricing, and cancellation terms:

Preply's 14-day trial period (on annual plans) offers stronger consumer protection than many competitors. However, if you prefer more flexible cancellation or better credit refund policies, Verbling and some local agencies may suit you better.

Contact information for cancellation and complaints

If you need to cancel Preply or escalate a complaint, use the following contact details:

Preply cancellation contact details

Preply's primary support address is their U.S. corporate headquarters. For users in Singapore, contact Preply support through their website help center or support email. Preply also maintains alternative addresses for users in the United Kingdom and other regions. When you contact Preply, always reference your account email address and specify that you are requesting cancellation or a refund.

Preply support website: Access the help center or contact form through your account settings under "Help" or "Support".

Email: Send cancellation requests to Preply's support email address, which you can find through their website contact page. Use the subject line: "Subscription Cancellation Request-Account: [your email address]".

Escalation contacts in singapore

If Preply refuses to honour your cancellation or refund request, escalate to Singapore's consumer protection authorities:

Consumers Association of Singapore (CASE): CASE offers free mediation for disputes with online service providers. File a complaint online at CASE's website, or call their hotline at 1800-6-224422. CASE accepts complaints about breaches of the Consumer Protection (Fair Trading) Act.

Media Development Authority (MDA): If you believe Preply's advertising was misleading, report it to the MDA through their website complaint form.

Summary and empowerment: you can cancel Preply with confidence

Cancelling Preply is straightforward when you follow the correct steps and understand your consumer rights under Singapore's Consumer Protection (Fair Trading) Act. You have the legal right to cancel your subscription at any time, and you have strong grounds to request a refund if Preply fails to deliver lessons as advertised or if you cancel within a trial period without attending lessons. Timing is critical: cancel at least 48 hours before your renewal date to prevent unwanted charges.

Use your account settings to cancel directly-this creates the time-stamped proof you need if disputes arise. Screenshot your cancellation confirmation and save Preply's email response. Monitor your bank statements for two billing cycles after cancellation to ensure no unexpected charges appear. If Preply refuses your cancellation request or denies your refund claim, document all communication and escalate to CASE, which offers free mediation backed by Singapore law.

You are not powerless when facing a subscription you no longer want. Tocancel has helped thousands of consumers cancel their online services by providing clear, step-by-step guidance and reminding them of their legal rights. Whether you're cancelling Preply to switch tutors, save money, or pursue a different learning path, Tocancel empowers you to take control of your subscriptions and protect your wallet. Visit Tocancel today to access additional cancellation guides, contact templates, and consumer rights information. Your subscription is yours to control-cancel with confidence.